Job Title: Service Desk Analyst

Ready to take your career to the next level?

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

* We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.

________________________________________

The role in 60 seconds

• Role: Service Desk Analyst
• Team: IT Service Desk – Foot Anstey McKees
• Location: Belfast (office based)
• Working Pattern: Full time
• Why this role matters: You will play a key role in delivering consistent, high-quality IT support aligned with service expectations and business needs across the firm.

________________________________________

What you’ll do

In this role, you’ll:

• Provide high‑quality technical support and guidance to more than 700 colleagues across Foot Anstey and Foot Anstey McKees.
• Log, manage, and resolve incidents and service requests within agreed SLAs, escalating to internal or external specialists where required—while remaining the primary point of contact throughout the process.
• Support the smooth day‑to‑day operation of the firm’s technology estate, including laptops, software, printers, and mobile devices.
• Work collaboratively with 3rd‑line infrastructure and application support teams to maintain, improve, and support all core infrastructure services, contributing to maintenance and service improvement activities.
• Operate within the ITIL framework across incident, problem, change, knowledge, and asset management processes.
• Take ownership of the incident lifecycle from initial logging through to full resolution and communication.

________________________________________

What we’re looking for

We’re seeking someone who thrives in a fast-paced, client-focused environment and brings:

• A high level of customer service skills, working collaboratively as part of a busy, close-knit team. Equally, you need to be happy to work with autonomy, taking responsibility for your own workload and seeing things through to conclusion.
• Proven technical knowledge and a track record of providing high quality 1st and 2nd line support via an IT Service Desk.
• A solid understanding of modern technical infrastructure and the technologies commonly used within businesses, including Azure, Microsoft 365, Intune, and core Cyber and Information Security principles and controls.
• Experience of working with and providing support for the full range of Microsoft 365 business productivity tools.
• Strong organisational and prioritisation skills with the ability to take responsibility for multiple jobs simultaneously.
• Self-motivated individual who gains satisfaction from providing excellent customer service.
• The ability to use initiative and thinking in everyday problem solving.
• The capability to work well to deadlines and keep calm under pressure.
• *Willingness to travel on occasion to our Bristol office (funded by the firm) for initial training, and team days when required.

________________________________________

Join a seriously ambitious firm

At Foot Anstey McKees we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.
• In June 2025 McKees joined forces with Foot Anstey enabling us to better support our clients and create more opportunities for our employees.

________________________________________

Progressive benefits tailored to you

• We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing.

________________________________________

Ready to apply?

• Hit the "Apply Now" button.
  • Send us your CV and a quick note on why this role is perfect for you.
  • Our team will review your application and be in touch, whatever the outcome.
• Invited for interview?
  • With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
  • We’re here to support your individual needs. If you require any adaptations or adjustments, we’re more than happy to accommodate these. Before your interview, we’ll contact you to discuss the themes we’ll cover and answer any questions you might have.
  • If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know.

Let’s make your next career move the start of something extraordinary.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Chief Information Security Officer (CISO), Belfast

The Role
We are seeking a strategic and hands-on Chief Information Security Officer (CISO) to lead and evolve the security function at TRG Screen, a global provider of market data and technology cost management solutions serving leading financial institutions including banks, asset managers, and hedge funds. The role spans both internal security — corporate IT policies, controls, and a remote workforce across the US, EU, UK, and India — and external security, protecting the products and solutions we deliver to clients. Reporting to the CTO and working closely with the Head of IT/Operations, the CISO will operate across a complex infrastructure encompassing AWS, Azure, and on-premises data centres.

This is a high-impact role with genuine ownership — you will set the security agenda for a growing global business, with the mandate and senior leadership backing to build the function on your own terms. The timing is significant: we are actively embedding AI into our products and operations, making this an opportunity to define how we approach AI security from the ground up, in a sector where data protection and client trust are paramount.

Key Responsibilities

• Security Strategy & Governance

• Define and execute the company’s information security strategy, roadmap, policies, and standards
• Define and enforce internal IT security policies, covering endpoint security, access management, and controls suited to a remote, globally distributed workforce
• Maintain and build upon our existing certifications (ISO 27001, SOC 2 Type II), and drive expansion of SOC 2 coverage across our full product portfolio
• Ensure compliance with GDPR and applicable data protection regulations across our EU and global client base, and support the organisation’s future pathway toward ISO 42001 for AI governance

• Application & Product Security

• Partner with Engineering to embed security into the software development lifecycle (SDLC)
• Provide guidance on secure architecture and development planning
• Oversee vulnerability management and remediation efforts
• Own the external security posture of our client-facing products and solutions, ensuring security is embedded from design through to deployment

• AI Security

• Define and implement a framework for securing AI-powered features and capabilities embedded within our products, including the security of AI agents, models, and associated infrastructure
• Govern the safe and compliant use of AI tools internally, including copilots and AI agents used by our workforce

• Client & Operational Security

• Oversee security aspects of client support operations, ensuring strong controls and responsiveness
• Act as a key escalation point for security-related client matters
• Support customer audits, security questionnaires, and due diligence processes

• Risk Management & Incident Response

• Identify, assess, and manage security risks across the business
• Lead incident response planning and execution
• Continuously improve detection and response capabilities

• Leadership & Collaboration

• Act as a trusted advisor to the CTO and broader executive leadership on security risks, strategy, and emerging threats
• Work in close partnership with the Head of IT/Operations, and collaborate across Product, Engineering, and Client teams globally to align security priorities with business objectives
• Build and scale security awareness across the organisation, including a remote and globally distributed workforce
• Grow and shape the security function over time, with the opportunity to build out direct reports as the function matures

What We’re Looking For

• 7–12 years of experience in information security, with demonstrated senior leadership (e.g., CISO, Director, or Head of Security) within a SaaS or technology environment
• Strong understanding of application security and secure software development
• Strong working knowledge of compliance frameworks including ISO 27001 and SOC 2, with hands-on experience managing or achieving these certifications; solid understanding of GDPR compliance across multiple jurisdictions
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Experience securing complex, multi-cloud environments (AWS and Azure) alongside on-premises data centre infrastructure
• Awareness of AI security practices and risks, including securing AI-powered product features and governing internal AI tool usage
• Based in or with easy access to the US East Coast or UK/Ireland, comfortable leading remote teams across the US, EU, UK, and India, and willing to travel periodically to our offices in New York, London, or Belfast

The Data Science group serves under the Black Duck Data Engineering organization as a center of excellence in data analysis, statistical interpretation, machine learning engineering, attribution analysis and operational metric review.

Our core purview is the application of historical data to drive future decision making, and to develop and maintain machine learning and analytical tools to improve service delivery and advise operational processes.

We also serve as mediators of meaning across Black Duck, and as custodians of a shared data ecosystem.

This ecosystem serves to empower data consumers to explore client-operational and service-ops data in more intuitive ways, and supports their ability to share and collaborate on best practices for using this data in truthful, responsible, ethical and efficient ways.

Our Values

• Trust: Our work has no value if it is not trusted by our colleagues/customers, or if our work is not respectable. We will always rather be late than incorrect.
• Collaboration: We have a “very specific set of skills”, however we should humbly respect the subject matter experts we work with in their fields of expertise; we’re experts shuffling bits around faster/better/smarter, but they do the real work.
• Results: For our work to have value, it must speed up, augment, or replace, a current decision making process, or to demonstrate a new product/operational opportunity. While the “value” of a result may not be known for a long time, we are still outcome-driven.
• Curiosity: Exploration and Experimentation is at the heart of what we do, and we empower each other with the freedom to explore, and possibly get lost in, longer term research projects than other groups. However, even those dead ends have value when they’re written up. (It’s not science unless you write it down)
• Fun: We’re in this business because we enjoy the strange and often incongruous world of data, and what that data can tell us about ourselves. Revel in the comedy of your mistakes and discoveries, and share them with abandon.

About the Role

As a Data Engineer/Scientist, you will be a custodian of our cross-functional data regime, and a driver of innovative uses of Data across our cybersecurity platforms, ranging from predictive analytics and customer behavioural analysis, through to training customised machine learning

models on continuously evolving feedback streams from data and decisions that really matter to our thousands of customers that rely on our security assessments for safety, stability, and often, sleep.

The ideal candidate is a self-starter who is enthusiastic about exploring new technologies. They also enjoy helping their peers and their organization remain at the forefront of our industry by identifying and helping implement the latest industry best-practices that boost our organization’s productivity and team members’ experience.

The role is primarily based around our Belfast R&D Site, but UK/EMEA remote or hybrid applicants will be considered. At least Quarterly travel to the Belfast R&D Site is expected, and additional travel / conference opportunities may be available depending on your impact and collaboration.

Key Responsibilities:

• Developing and maintaining analytical data pipelines from a range of sources, internal and external
• Participate in system design discussions and contribute to architectural decisions.
• Evaluating new analytical / technological opportunities for leveraging those data for security/business impact
• Leading projects from research through to production deployment and operational handover to appropriate teams
• Partnering with R&D and Engineering teams to develop and share best practices for data tooling, from pipelines and dashboards to ML and LLM integration

Key Qualifications:

• 5+ years of experience working in Data Science, AI/Data Engineering, Data Operations, DevOps, Business Analytics, or a related field
• BSc Or MSc in Computer Science, Data Science, Artificial Intelligence, Math, Physics, Engineering or related field/degree
• Experience in a relevant analytical programming language the point where you can build / deliver a project/module from scratch that can be used by others (Python is our main daily-driver, expert-level experience in Julia or Rlang could be accepted
•  Experience in Jupyter Notebook / equivalents
• Experience in Airflow, DBT, Databricks, or equivalent stacks
• Experience in the PyData / Spark or equivalent analytical stacks
• Familiarity with Cybersecurity Governance, Application Security Testing, Quality Assurance or similar
• Experience in data modelling and working with RDBMS (PostgreSQL, Oracle or MySQL) and knowledge of NoSQL databases (e.g. MongoDB)
• Experience with Machine Learning and AI systems
• Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor, or similar)
• Independent project operation and cross-functional collaboration
• Strong or Developing communication skills (in-person and remote)

Nice to have:

• Familiarity with Data Mesh/Data Product concepts
• Experience in operating in Linux Command line environments
• Experience in Langchain or equivalent Agentic development stack
• Experience in training custom Machine Learning models, including familiarity with evaluation criteria and metric design
• Experience in integrating AI capabilities into software systems, including prompt engineering, API integration, and leveraging LLM-based services for automation and productivity
• Experience in Enterprise Data Visualisation such as Power BI, Tableau, Grafana, DataBricks, Snowflake etc.
• Experience deploying ML/AI models in production environments/workloads
• Experience in developing/working within large enterprise applications using microservices architecture, and container orchestration technologies, running on Kubernetes and/or cloud technologies (AWS, Azure or GCP)
• Experience in software architecture, systems design, interaction design (to the point where you can have constructive conversations with security / architecture leaders)

Technical Program Manager – Software Engineering and Development

Black Duck Software is looking for a highly motivated Intermediate Technical Program Manager (aka: Software Engineering Project Manager) to join our Product Operations Team. In this role, you are responsible for managing the end-to-end delivery of product releases and projects that support our strategic goals. Essentially acting as a bridge between product development teams (developers, engineers) and business stakeholders.

You will work cross-functionally with teams including Engineering, Cybersecurity, Product, Marketing, Customer Success , and Field Operations You’ll own project planning and delivery from discovery through release, enabling teams to ship high-quality features on time and within scope. This role blends classic project management with Agile delivery and stakeholder leadership to ensure seamless planning, execution, and value delivery. The successful candidate is collaborative, detail-oriented, execution-focused, and thrives in a fast-paced, hybrid environment.

Key Responsibilities: 

• Define project scope, goals, deliverables, and KPIs in alignment with organizational objectives and stakeholder expectations.
• Create and manage integrated project plans, resource allocations, budgets, timelines, and risk mitigation strategies using modern tools (e.g., Jira, Confluence, and Smartsheet).
• Managing software development lifecycle (SDLC) or Agile/Scrum processes eglead Agile and hybrid project teams through iterative planning, sprint execution, backlog grooming, and continuous delivery cycles. [might these be more specific - Coordinating feature releases, sprints, and technical dependencies].
• Drive stakeholder engagement by facilitating effective communication, alignment, and transparency through regular reporting, status updates, and project reviews.
• Has deeper understanding of software architecture, APIs, cloud platforms, and DevOps practices. Eg can identify, escalate, and resolve risks, issues, and blockers that may impact scope, schedule, or quality.
• Communicates technical requirements and constraints effectively.
• Ensure compliance with organizational security, governance, and data privacy requirements across all IT components.
• Promote a culture of continuous improvement by implementing process enhancements, incorporating lessons learned, and introducing best practices in IT program delivery.0
• Provide mentorship and leadership to project team members, fostering professional development and knowledge sharing.

Key Requirements:  

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent practical experience).

• 5+ years of progressive experience managing IT projects in mid-to-large-sized technology-driven environments. Or 5+ years managing software product projects in Agile environments (Scrum/Kanban); comfortable with hybrid Agile/Waterfall where needed.
• Proven ability to manage cross-functional technical projects involving infrastructure, SaaS/PaaS implementations, cybersecurity, and cloud platforms (e.g., AWS, Azure, Google Cloud). [and/or - Proven delivery across microservices/API, cloud platforms (e.g., Azure/AWS/GCP), and modern CI/CD workflows].
• Strong knowledge of Agile methodologies (Scrum, SAFe, Kanban) and experience leading Agile ceremonies; Scrum Master or Agile certification is a plus.
• Experience with change management and digital transformation initiatives.
• Excellent verbal and written communication skills, with the ability to interact effectively with both technical teams and executive leadership.
• Strong organizational and prioritization skills with attention to detail and a proactive approach to problem-solving.

Additional Requirements:

• Project Management certification (PMP, PMI-ACP, PRINCE2, or equivalent) is preferred. [and/or - Certifications: Agile/Scrum (PSM/CSM), Prince2/PMI, SAFe, ITIL, Azure/AWS Cloud, or Security (e.g., ISO27001 awareness)].
• Familiarity with modern cybersecurity frameworks and compliance standards (e.g., NIST, SOC 2, ISO 27001) and/or - Exposure to regulatory environments (e.g., GDPR, PCI-DSS) and secure-by-design delivery.