• You’re currently studying Hospitality or Hotel Management and enrolled throughout the internship
• You’re based in Barcelona and available for 30 hours per week
• You have a valid local ID and work permit
• You speak both Spanish and English comfortably
• You bring a hands-on attitude and enjoy staying organised
• You’re curious, eager to learn and not afraid to ask questions
• You enjoy working with people and being part of a team

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future  
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change  
• The chance to learn and grow in your role with the potential for future growth  
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!  
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff  

Job details
● 💼 Revenue Team
● 📍 Spain - Barcelona (open to any location in Spain)
● 🕜 Full-Time/Hybrid | Full-Time Remote

What you will do

You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results. 
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.
• Elevate the team around you. Share deal strategies, competitive insights, and best practices with the broader AE team. Informally mentor newer reps and contribute to playbooks and enablement content. This isn’t a management role, but leadership is expected.

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. The BI team focuses on a core area of our product suite — a supportive, driven group with real opportunities for career growth and the chance to learn from experienced leaders.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 5+ years in a closing sales role with a consistent track record of hitting or exceeding quota. SaaS experience is essential; hospitality tech is a strong advantage.
• Exceptional command of the English language and fluency in another European language, Italian is preferred.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• You’ve worked with MEDDPICC or similar qualification frameworks and can demonstrate how structured deal execution has driven your results.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite and navigating complex buying committees.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Job details
● 💼 Revenue Team
● 📍Spain - Barcelona (open to any location in Spain)
● 🕜 Full-Time Hybrid | Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Comprehensive health insurance: Private AXA coverage for you and your family.
• Flexible time off: Autonomy to manage your work-life balance.
• Competitive compensation: Proactively maintained to value your work.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops and frameworks to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Referral bonuses: Earn rewards for bringing in new talent.
• Additional maternity leave compensation: For the first 12 weeks of Statutory Maternity Pay (SMP), we top-up your SMP so that your salary reaches 100%.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Job details
● 💼 Revenue Team
● 📍 Spain 
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries, dedicated to expanding Lighthouse’s presence in the independent hotel market. This team is focused on helping independent hoteliers unlock their revenue potential with tailored solutions. You’ll work closely with SDRs, product specialists, and regional leaders in a collaborative environment that rewards initiative and offers real career growth as we scale our Indies business.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style
• Exceptional command of the English language and native German. 
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Job details
● 💼 Revenue Team
● 📍 Spain
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Excepcional command of English and native French. Fluent Arabic is preferable. 
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Job details
● 💼 Revenue Team
● 📍 Spain
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Excepcional command of English and native French. Fluent Arabic is preferable. 
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Job details
● 💼 Revenue 
● 📍 Spain
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building
relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team
You’ll be a key player in our global Revenue team, a vibrant and ambitious group of over 150 professionals spread across 24 countries. Our team is collaborative, results-obsessed, and passionate about helping hotels succeed. We celebrate wins, support each other through challenges, and provide ample opportunities for you to grow your career within our rapidly expanding organisation.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Exceptional command of the English language and native Serbian or Croatian.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Your Mission, Should You Choose to Accept It 

As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.  

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Welcome guests with genuine warmth and set a great atmosphere from the start 
• Assist with check-ins, payments and kiosk navigation 
• Keep the lobby tidy, inviting and buzzing with the right energy 
• Offer local recommendations and connect guests to events, restaurants and experiences 
• Jump in with bookings for activities, restaurants and everything in between 
• Share guest insights and feedback with the team to improve every stay 
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly 
• Represent TSH by promoting our outlets and spotting upsell opportunities 

What You’ll Have 

• You have 1-3 years of experience in hospitality or a similar guest-facing role 
• You bring an energetic, welcoming vibe that makes people feel at home 
•  You’re great at switching between tasks without losing your smile 
• You have a proactive mindset and love turning small moments into memorable ones 
• You’re comfortable with digital tools like PMS, kiosks or guest messaging apps 
• You communicate clearly in English and Spanish
• You’re a team player who stays cool and confident during busy peaks 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Your Mission, Should You Choose to Accept It… 

Do you have a passion for food and a hunger to grow your kitchen skills? As a Commis at The Social Hub, you’ll be the right hand to our senior chefs, supporting everything from mise-en-place to plating up the final dish. This role is all about learning on the job. Perfect for culinary school grads or entry-level pros ready to dive into a fast-paced, collaborative kitchen. 

You’ll work alongside a talented and supportive team, gaining hands-on experience and building the foundations for a solid culinary career. From daily prep to service rushes, your effort will be key to creating delicious guest experiences. We believe great food starts with great teamwork, so come ready to grow, get your hands dirty, and have fun along the way. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Assist with food preparation, mise-en-place, and kitchen setup across sections. 
• Follow recipes and directions closely, delivering dishes with accuracy and consistency. 
• Support plating during service, keeping things fast, clean, and delicious. 
• Work closely with senior chefs and kitchen porters to keep the kitchen running smoothly. 
• Help with cleaning routines and follow hygiene standards to the letter. 
• Store and label ingredients properly while helping to manage food stock and rotation. 
• Maintain a tidy station and pitch in wherever needed. 
• Uphold all health and safety practices. 

What You’ll Have 

• Some experience in a professional kitchen, or recently completed culinary school. 
• Basic knowledge of kitchen tools, cooking techniques, and hygiene practices. 
• A strong work ethic: reliable, on time, and ready to roll up your sleeves. 
• A learning mindset: open to feedback and eager to improve. 
• A team-first attitude with respectful communication. 
• A sense of pride in supporting food quality and the guest experience. 
• Fluency in Spanish, English is a plus! 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Job Details

• 💼 Sales Operations | Business Operations
• 📍 Spain | Barcelona (open to any location is Spain)
• 🕜 Full-Time/Hybrid | Full-Time Remote

What you will do

As a Senior Manager, Sales Operations, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Director, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.

Where you will have impact

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• You will help define the 'Lighthouse way' of working by integrating AI into your role—whether it’s using AI to prioritize your sales pipeline, automate routine financial reconciliations, or extract faster insights from our commercial data to drive business growth.

About our team

You'll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.

What's in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
• Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
• Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
• Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data and analysis into actionable business insights.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
• Fluent in both written and spoken English.
• You are an AI-curious professional who actively explores how generative AI and automation can optimize your daily workflows. You don't just follow processes; you look for ways to augment them using the latest tech tools to increase your personal impact.

We welcome

• Familiarity with Looker or other data visualization tools.

Job Details

• 💼 Revenue | Revenue Enablement Team
• 📍 Spain - Barcelona
• 🕜 Full-Time | Hybrid 

What you will do:

Reporting to the Senior Manager of Revenue Enablement, you will be a critical member of our global team. As our new Senior Revenue Enablement Manager, you will be the AI-first enablement lead for our Direct Channel Growth business, tasked with elevating the performance and productivity of over 150 sellers. Your mission is to own the entire seller journey, from designing a world-class onboarding program to building a continuous-learning engine that keeps our tenured reps at the top of their game. You will blend classic enablement strategies with innovative, AI-powered solutions to create a scalable and highly effective learning environment.

Where you will have impact:

• Own the end-to-end onboarding program for our Direct Channel Growth sellers, including designing the curriculum, creating eLearning modules, and hosting engaging in-person onboarding weeks.
• Design and deploy a blended, continuous-learning journey that combines on-demand content, live cohorts, and AI-powered tools to support reps in their flow of work.
• Build and manage a data-backed coaching loop driven by Conversation Intelligence (CI) to provide personalized feedback and equip first-line sales managers with effective coaching playbooks.
• Drive the adoption and practical application of the MEDDPICC sales methodology across the sales team by identifying gaps, creating training, and embedding it into daily practice.
• Build and deploy AI-powered enablement assets — prep bots, role-play agents, prompt libraries, ROI calculators — moving quickly without waiting for engineering.
• Partner with Product, Sales Ops, and Marketing to translate market signals and product launches into impactful, measurable enablement programs.
• Define, track, and report on key performance metrics to measure the effectiveness of enablement programs, making data-driven adjustments to accelerate sales performance.

About our team:

You’ll be a key player in our global Revenue Enablement team, with close colleagues in Singapore and Denver, while directly empowering our Direct Channel Growth team—a dynamic group of over 150 sales professionals across 24 countries. Our enablement team is on a mission to redefine what's possible by building our function around AI. We're moving beyond static training calendars to create an always-on learning environment where AI-driven coaching and intelligent content are the norm. We believe core enablement skills are supercharged, not replaced, by technology, and we are the partners who will keep our sales team ahead of the curve in a rapidly changing market.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are:

Essential

• Proven experience in a sales or revenue enablement role, ideally within a fast-paced SaaS company.
• You are AI-fluent, with hands-on experience shipping AI-powered enablement assets and a passion for leveraging data to drive results.
• Exceptional facilitation and instructional design skills with experience designing and running comprehensive onboarding programs.
• Deep knowledge of a sales methodology like MEDDPICC and experience embedding it into a team’s daily practice.
• Fluency with Conversation Intelligence platforms, such as Gong, and the ability to use them to build data-backed feedback loops.
• A builder at heart who thrives in ambiguity, can pivot quickly when priorities shift, and translates complex topics into simple, effective training materials.
• Hospitality domain experience is a plus; the ability to learn commercial hotel economics (ADR, RevPAR, OTA commission, direct-channel margin) quickly is a must.
• Excellent written and oral communication skills in English.
• You are based in Barcelona or are willing to travel there for the in-person onboarding week that anchors each new-hire cohort.

We welcome

• Experience in the hospitality industry.
• Familiarity with enablement content platforms like Allego, Highspot, or Seismic.
• Fluency in a second European language, such as Spanish, French, German, or Italian.

Job Details

• 💼 Sales Operations | Business Operations
• 📍 United Kingdom
• 🕜 Full-Time Remote

What you will do

As a Senior Manager, Sales Operations, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Director, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.

Where you will have impact

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• You will help define the 'Lighthouse way' of working by integrating AI into your role—whether it’s using AI to prioritize your sales pipeline, automate routine financial reconciliations, or extract faster insights from our commercial data to drive business growth.

About our team

You'll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.

What's in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
• Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
• Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
• Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data and analysis into actionable business insights.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
• Fluent in both written and spoken English.
• You are an AI-curious professional who actively explores how generative AI and automation can optimize your daily workflows. You don't just follow processes; you look for ways to augment them using the latest tech tools to increase your personal impact.

We welcome

• Familiarity with Looker or other data visualization tools.

Job Details

• 💼 Sales Operations | Business Operations
• 📍 Belgium
• 🕜 Full-Time Remote

What you will do

As a Senior Manager, Sales Operations, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Director, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.

Where you will have impact

• Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
• Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
• Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
• Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
• Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
• Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
• Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.
• You will help define the 'Lighthouse way' of working by integrating AI into your role—whether it’s using AI to prioritize your sales pipeline, automate routine financial reconciliations, or extract faster insights from our commercial data to drive business growth.

About our team

You'll be joining our Sales Operations team, reporting to the Director, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.

What's in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Mobility options: Mobility budget or company car (based on your job category).
• Competitive compensation: Proactively maintained to value your work.
• Net allowance: to support home office related expenses.
• Vouchers: lunch vouchers & eco vouchers.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Pension funding: Group insurance to secure your future.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a sales operations or revenue operations role.
• Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
• Experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
• Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
• Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
• Strong analytical skills with the ability to translate data and analysis into actionable business insights.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
• Fluent in both written and spoken English.
• You are an AI-curious professional who actively explores how generative AI and automation can optimize your daily workflows. You don't just follow processes; you look for ways to augment them using the latest tech tools to increase your personal impact.

We welcome

• Familiarity with Looker or other data visualization tools.

Job details
● 💼 Engineering Team
● 📍 Spain
● 🕜 Full-Time/Remote

What you will do

As a Senior Data Engineer in our new Data Products team, you will play a key role in shaping the quality and business value of our core data assets. You will be hands-on in designing, building, and maintaining the data pipelines that serve teams across Lighthouse. You will act as a bridge between our data and the business, collaborating with stakeholders and ensuring our data effectively enables its consumers.

Where you will have impact

• Become the expert for key data products, understanding the full data lifecycle, quality, and business applications.
• Design, implement, and maintain the streaming and batch data pipelines that power our products and internal analytics.
• Collaborate directly with data consumers to understand their needs, gather requirements, and deliver data solutions.
• Deliver improvements in data quality, latency, and reliability.
• Show a product engineering mindset, focusing on delivering value and solving business problems through data.
• You will be at the forefront of our AI evolution, helping to embed intelligence into our platform. You’ll not only build AI features for our customers but also champion an AI-first development culture within the engineering team.
• Mentor other engineers, sharing your expertise and contributing to their growth.

About our team

The Data Products Team is the definitive source of truth for Lighthouse's data, sitting at the foundational layer of our entire data ecosystem.

Their core mission is to model and deliver high-quality, foundational data products that are essential ingredients for all downstream product features, machine learning models, and data science initiatives across the company:

• Data Modeling & Ownership: Defining and optimizing core data entities for product and analytical use.
• Pipeline Engineering: Building robust ETL/ELT pipelines to transform raw integrated data into trusted domains.
• Data Quality: Establishing standards and monitoring the health of all foundational data assets. 

We are the core of the Lighthouse platform. We take ingested data from our Integrations teams, turn it into usable data products, and provide that clean output to both the Product Engineering and Data Science & Analytics teams. We rely on the Data Platform team for infrastructure support and tooling.

What's in it for you?

• Flexible time off: Autonomy to manage your work-life balance.
• Alan Flex benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Experience in a data engineering role, with a proven track record of building scalable data pipelines.
• A product engineering mindset, with a focus on understanding business context and stakeholder needs.
• Professional proficiency in Python for data processing and pipeline development.
• Strong knowledge of cloud database solutions such as BigQuery, Snowflake, or Databricks.
• You are a forward-thinking builder who views AI as a core component of modern architecture. You have a proven interest (or experience) in working with LLMs, agentic workflows, or AI-assisted coding tools to ship higher-quality code, faster.
• Excellent communication and stakeholder management skills.

We welcome

• Experience with microservice architectures and data streaming systems like Kafka or Google Cloud Pub/Sub.
• Familiarity with data governance or data quality tools such as Atlan or Soda.
• Experience mentoring other engineers.

Technologies you will work with

Mostly, but not limited to: GCP, Python, BigQuery, Kubernetes, Airflow, dbt, Terraform, Atlan (data governance tool), Soda.

Job details
● 💼 Engineering Team
● 📍 Spain - Barcelona
● 🕜 Full-Time/Remote

What you will do

As an Engineering Manager, you will lead an engineering team that builds and operates systems at scale within our platform. This is a high-impact leadership role where you will see your team's work directly translate into real-world applications that impact businesses worldwide. The role requires you to combine strong technical experience with operational and people management excellence.

Where you will have impact

• Lead, coach, and mentor a team of engineers, fostering a culture of technical excellence and long-term career growth.
• Be the technical guide the team can lean on for growing their technical careers and for collaborating on their technical work, while at the same time being strong with people, organization, structure, planning and driving delivery.
• (Help) the architecture, design, implementation, maintenance, improvements and scaling of the systems your team owns.
• You will be at the forefront of our AI evolution, helping to embed intelligence into our platform. You'll not only build AI features for our customers but also champion an AI-first development culture within the engineering team.
• Identify, estimate, plan and deliver continuous improvements with the team in system quality, stability, observability, performance, and reliability.
• Collaborate closely with product, other engineering teams, support and business teams.

About our team

You'll be leading a skilled team of engineers who build and maintain critical parts of our platform. The team works on technically challenging problems at scale, turning complex requirements into reliable, high-quality solutions that power our products for the hospitality industry.

What's in it for you?

• Flexible time off: Autonomy to manage your work-life balance.
• Alan Flex benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• You are an experienced people leader with a passion for coaching and mentoring engineers, driving their technical and professional growth.
• You have experience architecting, designing, implementing, testing, deploying and maintaining complex software systems.
• You have a proactive, "can-do" attitude, viewing challenges as opportunities and inspiring a positive, solution-oriented mindset within your team.
• You excel at seeing the bigger picture, breaking down large projects into clear, manageable tasks, and accurately estimating effort.
• You are a forward-thinking builder who views AI as a core component of modern engineering. You have a proven interest (or experience) in working with LLMs, agentic workflows, or AI-assisted coding tools to ship higher-quality code, faster.
• You get energized from optimizing structure, tooling, processes and ways of working.
• While this is a leadership role, you come from a strong hands-on engineering background and can act as a technical guide for your team.
• Professional proficiency in Python or similar languages for building systems at scale.
• Experience with cloud platforms and modern infrastructure (e.g. GCP, AWS, or Azure).
• Fluency in English, with excellent communication and stakeholder management skills.

We welcome

• Experience within the hospitality technology sector or similar industries (e.g. airline industry).
• Experience with data engineering (large-scale data processing and pipeline development), distributed systems, or high-throughput architectures.
• Strong knowledge of data cloud technologies, data streaming systems (like Kafka or Google Cloud Pub/Sub), and cloud database solutions (like BigQuery, Snowflake, or Databricks).

Technologies you will work with

Python, Google Cloud Platform (GCP), BigQuery, Spanner, Pub/Sub, Kubernetes.

Job details
● 💼 Engineering Team
● 📍 Spain - Barcelona
● 🕜 Full-Time/Remote

What you will do

As a Data Engineer in our new Data Products team, you will play a key role in shaping the quality and business value of our core data assets. You will be hands-on in designing, building, and maintaining the data pipelines that serve teams across Lighthouse. You will act as a bridge between our data and the business, collaborating with stakeholders and ensuring our data effectively enables its consumers.

Where you will have impact

• Become the expert for key data products, understanding the full data lifecycle, quality, and business applications.
• Design, implement, and maintain the streaming and batch data pipelines that power our products and internal analytics.
• Collaborate directly with data consumers to understand their needs, gather requirements, and deliver data solutions.
• Deliver improvements in data quality, latency, and reliability.
• Show a product engineering mindset, focusing on delivering value and solving business problems through data.
• You will be at the forefront of our AI evolution, helping to embed intelligence into our platform. You’ll not only build AI features for our customers but also champion an AI-first development culture within the engineering team.
• Mentor other engineers, sharing your expertise and contributing to their growth.

About our team

The Data Products Team is the definitive source of truth for Lighthouse's data, sitting at the foundational layer of our entire data ecosystem.

Their core mission is to model and deliver high-quality, foundational data products that are essential ingredients for all downstream product features, machine learning models, and data science initiatives across the company:

• Data Modeling & Ownership: Defining and optimizing core data entities for product and analytical use.
• Pipeline Engineering: Building robust ETL/ELT pipelines to transform raw integrated data into trusted domains.
• Data Quality: Establishing standards and monitoring the health of all foundational data assets. 

We are the core of the Lighthouse platform. We take ingested data from our Integrations teams, turn it into usable data products, and provide that clean output to both the Product Engineering and Data Science & Analytics teams. We rely on the Data Platform team for infrastructure support and tooling.

What's in it for you?

• Flexible time off: Autonomy to manage your work-life balance.
• Alan Flex benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Experience in a data engineering role, with a proven track record of building scalable data pipelines.
• A product engineering mindset, with a focus on understanding business context and stakeholder needs.
• Professional proficiency in Python for data processing and pipeline development.
• Strong knowledge of cloud database solutions such as BigQuery, Snowflake, or Databricks.
• You are a forward-thinking builder who views AI as a core component of modern architecture. You have a proven interest (or experience) in working with LLMs, agentic workflows, or AI-assisted coding tools to ship higher-quality code, faster.
• Excellent communication and stakeholder management skills.

We welcome

• Experience with microservice architectures and data streaming systems like Kafka or Google Cloud Pub/Sub.
• Familiarity with data governance or data quality tools such as Atlan or Soda.
• Experience mentoring other engineers.

Technologies you will work with

Mostly, but not limited to: GCP, Python, BigQuery, Kubernetes, Airflow, dbt, Terraform, Atlan (data governance tool), Soda.

Job details
● 💼 Revenue Team
● 📍 Spain 
● 🕜 Full-Time Remote

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About Our Team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries, dedicated to expanding Lighthouse’s presence in the independent hotel market. This team is focused on helping independent hoteliers unlock their revenue potential with tailored solutions. You’ll work closely with SDRs, product specialists, and regional leaders in a collaborative environment that rewards initiative and offers real career growth as we scale our Indies business.

What’s in it for you

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who You Are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style
• Exceptional command of the English language and native German. 
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Eager to learn more or just want to share your resume for future opportunities? If you have the learning attitude, you are welcome! Learn more about our functional teams below and discover how you can shine brighter with Lighthouse!

Engineering #LI-DNI

Byte-ing into 100TB of data daily to serve our clients a digital feast of top-notch insights. Our team is composed of engineering champions, to include Software Engineer's, Solution Architect's, and Engineering Team Lead's.

Finance

Providing unwavering support as one unit and joyful number crunchers who thrive on collaboration and take on any challenge. Start your finance journey with Lighthouse as a Finance Coordinator, Credit Collector, Accountant, or other finance function.

Business Operations

Incubating and scaling new lines of business as cross-functional ninjas with a pulse on the operating rhythm of Lighthouse. Whether you start as a Revenue Manager, Sales Operations Specialist, Analytics Engineer, or other cross-functional ninja, the sky is the limit.  

Customer Operations

Delivering white-glove client service by strengthening customer relationships and providing an unmatched customer experience. From Product/Technical Support Specialist's, Customer Care Manager's, and Client Onboarding Specialist's, our customer operations team are champions at fostering a client centric experience.

Legal

Ensuring every ‘T’ is crossed and every ‘i’ is dotted as guardians of Lighthouse legality with a fortress of contracts

Marketing

Innovation meets imagination in the world of travel and hospitality technology on our marketing team

People & Talent

Powering Lighthouse’ success by cultivating talent, fostering a culture of growth, and enhancing the employee experience

Product

Crafting the industry’s best products, all while juggling requests from sales

Revenue

Our revenue team of sales practitioners and account managers champion providing the hospitality industry with the very best products to optimise their commercial strategy

Job Details

• 💼 Customer Operations | Customer Success Team
• 📍 Spain - Barcelona
• 🕜 Full-Time/Hybrid 

What you will do

This is an opportunity to contribute to a key stage of the client journey: onboarding new customers to Lighthouse (within the impact of the direct products from The Hotels Network). You will join our team as an Implementation Specialist, acting as the primary technical guide for our new clients in the crucial post-sales phase. You will guide clients through the setup process, answer questions, and help solve technical challenges, ensuring a smooth and efficient onboarding experience. You’ll collaborate with Sales, Product, and Technical teams to stay aligned throughout, using AI tools and internal resources to work more efficiently.

Where you will have impact

• Account Activation: Proactively manage the full client onboarding cycle, from initial setup to successful account activation, with consistent follow-up.
• Client Technical Support: Guide clients through the technical installation of our scripts, providing hands-on assistance and troubleshooting to ensure a flawless setup.
• Communication: Serve as the main point of contact for our French-speaking market, ensuring clear communication and timely project completion.
• Sales Collaboration: Collaborate closely with Sales Managers to guarantee a swift and seamless handover of new accounts.
• Technical & Integration Coordination: Work with our technical and partnership teams to coordinate integrations and prioritize technical requirements.
• Data Monitoring: Monitor initial client data and platform tracking to confirm everything is functioning correctly post-setup.
• Knowledge Sharing: Contribute to our team's shared knowledge by documenting processes and helping to improve overall team efficiency.

About our team

Our Implementation team is the engine that gets our new clients up and running. As the first point of contact after a deal is closed, we own the critical technical onboarding phase. We are a team of customer-focused, hands-on problem-solvers who thrive on tackling technical challenges and ensuring a perfect setup for every client. We are a key talent hub within Lighthouse, with many team members growing into roles in Customer Success, team leadership, and beyond. We work hard in a fast-paced environment, support each other, and celebrate our successes together.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a client onboarding, implementation, or related customer-facing role.
• Professional fluency in both French and English, with excellent written and verbal communication skills.
• A customer-focused mindset with a passion for delivering an outstanding client experience.
• Strong problem-solving skills and the ability to troubleshoot technical issues with attention to detail.
• Data driven mindset.
• Excellent organizational skills, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.
• The ability to explain technical concepts clearly and effectively to a non-technical audience.
• A collaborative team player who is fun to work with and contributes to a positive team culture.
• AI curious: you actively explore how automation and generative AI can drive smarter execution and better results.

We welcome

• Interest or previous experience in the hospitality industry or with SaaS products.
• Familiarity with CRM or client communication tools like Salesforce and Intercom.

Job details
● 💼 Engineering Team
● 📍 Belgium - Ghent
● 🕜 Full-Time/Hybrid

As a Senior Data Engineer in our new Data Products team, you will play a key role in shaping the quality and business value of our core data assets. You will be hands-on in designing, building, and maintaining the data pipelines that serve teams across Lighthouse. You will act as a bridge between our data and the business, collaborating with stakeholders and ensuring our data effectively enables its consumers.

Where you will have impact

• Become the expert for key data products, understanding the full data lifecycle, quality, and business applications.
• Design, implement, and maintain the streaming and batch data pipelines that power our products and internal analytics.
• Collaborate directly with data consumers to understand their needs, gather requirements, and deliver data solutions.
• Deliver improvements in data quality, latency, and reliability.
• Show a product engineering mindset, focusing on delivering value and solving business problems through data.
• You will be at the forefront of our AI evolution, helping to embed intelligence into our platform. You’ll not only build AI features for our customers but also champion an AI-first development culture within the engineering team.
• Mentor other engineers, sharing your expertise and contributing to their growth.

About our team

The Data Products Team is the definitive source of truth for Lighthouse's data, sitting at the foundational layer of our entire data ecosystem.

Their core mission is to model and deliver high-quality, foundational data products that are essential ingredients for all downstream product features, machine learning models, and data science initiatives across the company:

• Data Modeling & Ownership: Defining and optimizing core data entities for product and analytical use.
• Pipeline Engineering: Building robust ETL/ELT pipelines to transform raw integrated data into trusted domains.
• Data Quality: Establishing standards and monitoring the health of all foundational data assets. 

We are the core of the Lighthouse platform. We take ingested data from our Integrations teams, turn it into usable data products, and provide that clean output to both the Product Engineering and Data Science & Analytics teams. We rely on the Data Platform team for infrastructure support and tooling.

What's in it for you?

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and trainings to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Mobility options: Mobility budget or company car (based on your job category).
• Net allowance: Support for home office related expenses.
• Vouchers: Lunch vouchers & Eco vouchers.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Pension funding: Group insurance to secure your future.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Experience in a data engineering role, with a proven track record of building scalable data pipelines.
• A product engineering mindset, with a focus on understanding business context and stakeholder needs.
• Professional proficiency in Python for data processing and pipeline development.
• Strong knowledge of cloud database solutions such as BigQuery, Snowflake, or Databricks.
• You are a forward-thinking builder who views AI as a core component of modern architecture. You have a proven interest (or experience) in working with LLMs, agentic workflows, or AI-assisted coding tools to ship higher-quality code, faster.
• Excellent communication and stakeholder management skills.

We welcome

• Experience with microservice architectures and data streaming systems like Kafka or Google Cloud Pub/Sub.
• Familiarity with data governance or data quality tools such as Atlan or Soda.
• Experience mentoring other engineers.

Technologies you will work with

Mostly, but not limited to: GCP, Python, BigQuery, Kubernetes, Airflow, dbt, Terraform, Atlan (data governance tool), Soda.

Your Mission, Should You Choose to Accept It 

Mornings are your moment. You’re the person who sets the tone for the day, welcoming sleepy travellers, early-rising business guests and everyone in between. As a Breakfast Waiter/Waitress at The Social Hub, you create a relaxed, cheerful start while keeping the buffet looking sharp and the coffee flowing. You keep the room buzzing, the tables turning and the atmosphere bright. Your rhythm is quick, your smile is easy and you enjoy the simple charm of being the first friendly face guests meet. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Greet early guests with warmth and set a welcoming breakfast vibe 
• Keep the buffet stocked, tidy and visually on point 
• Serve coffee, drinks and à-la-carte items with speed and care 
• React quickly to guest needs and keep the room running smoothly 
• Share menu knowledge and offer friendly guidance 
• Clear and reset tables efficiently so everyone finds a fresh spot 
• Maintain a clean, organised workspace front and back of house 

What You’ll Have 

• You bring a morning-friendly attitude and enjoy starting early 
• You have hospitality experience or a strong interest in food and beverage service 
• You communicate clearly and enjoy helping guests start their day right 
• You multitask comfortably while keeping a calm, upbeat presence 
• You speak English and the local language; other languages are a plus 
• You care about presentation, cleanliness and consistency 
• You enjoy working closely with a small, supportive team 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Your Mission, Should You Choose to Accept It (Intern – Storekeeping, Barcelona)

Behind the scenes of every great guest experience is someone who keeps everything running smoothly—and that someone could be you. As our Storekeeping Intern in Barcelona, you’ll support the management of supplies across the entire hotel. From tracking inventory to assisting with supplier coordination and helping the kitchen, bar, and front office teams, you’ll play a key role in making sure everything is in the right place at the right time.

You’ll join during an exciting phase as our Barcelona location continues to grow as a dynamic community hub. Working closely with the Storekeeper and reporting to the General Manager, you’ll gain hands-on experience across departments. If you’re organized, proactive, and eager to learn how hotel operations run behind the scenes, this internship is for you.

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• • Support receiving and checking incoming goods for quality and accuracy
  • Help organize and store stock using FIFO methods (dry, chilled, and frozen areas)
  • Assist in distributing supplies to departments (kitchen, bar, front office)
  • Maintain cleanliness and organization of storage areas
  • Help track inventory and support stock reporting
  • Work with teams to prepare for events and operational needs
  • Flag potential issues like low stock, expired items, or discrepancies
  • Support stock setup for pop-ups, events, or new concepts

What You’ll Have 

• • Currently studying or recently graduated in Hospitality, Business, or similar
  • Previous experience (even part-time or academic projects) in hospitality or logistics is a plus
  • Basic knowledge of food hygiene or HACCP is an advantage
  • Strong organization skills and attention to detail
  • A proactive, hands-on mindset and willingness to learn
  • Good communication skills and ability to work in a team
  • Fluent in English (Spanish or other languages are a plus)
  • Legally allowed to work in Spain (internship agreement required)

What We Offer:   

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.   

About Skyscanner

Everyone loves travelling, but planning is not without its challenges. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily.

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all.

Our vision? To be the world's number one travel ally. (Ambitious? Yes, but, hey, that's what got us here.)

About the role
(Hybrid)

• Building smarter recommendation systems: You’ll join the team behind the ML systems that help millions of travellers find the right hotel or rental car — and you’ll keep raising the bar on relevance, quality, and performance.
• Owning the full journey: From fuzzy product questions to crisp modelling goals, you’ll run initiatives end-to-end: define what “good” looks like, build models, ship them, and iterate based on what the world tells us.
• Working where it matters: You’ll partner closely with Product and Engineering to get production systems into travellers’ hands (not just into notebooks).

What you’ll be doing

• Improving ranking & recommendations: You will design, build, and iterate on production ranking and recommendation systems across Hotels and Cars.
• Turning ambiguity into objectives: You will translate open-ended product challenges into clear modelling goals and hypotheses.
• Defining meaningful success: You will set success metrics that balance user value with marketplace and business outcomes.
• Running rigorous evaluation: You will design and analyse online experiments and offline evaluations to understand real impact.
• Applying statistical & causal reasoning: You will use strong statistical foundations (and causal thinking where it counts) to make confident, responsible decisions.
• Shipping with partners: You will work hand-in-hand with Product and Engineering to deploy, monitor, and improve systems in production.
• Communicating to influence: You will explain complex trade-offs clearly and help shape roadmap decisions with evidence.

About you

• Production-tested: You have 2+ years’ experience as a Data Scientist working in a production environment.
• Applied ML experience: You’ve worked on real-world machine learning or applied data science problems (bonus points if you have worked on ranking/recommender problems).
• Strong fundamentals: You bring solid foundations in statistics, machine learning, or quantitative analysis, and, you know when to use which tool.
• Hands-on with Python & SQL: You’re comfortable building in Python and querying data with SQL.
• Team-friendly engineer mindset: You’re familiar with collaborative development practices like version control and code review.
• Structured problem-solver: You can take an ambiguous problem, break it down methodically, and move it forward without needing a perfect brief.
• Thoughtful evaluator: You care about robust evaluation, including fairness and reliability considerations.

What it's like here

We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans, building things that help travellers explore the world a little easier.

Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better - and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all.

Sound like your kind of adventure? Apply now and help us shape the future of travel.

We're committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.

About the Role

As our Senior Billing Operations Specialist, you will own the end-to-end billing and payments cycle within Finance - from subscription invoicing through collection, reconciliation and reporting. You will also own payment risk monitoring across our integrated hotel payment processing platform, including negative balance management, dispute lifecycle tracking and recovery coordination. You will take existing workflows and build them into structured, scalable and automated processes. The role spans three revenue streams: SaaS subscriptions, integrated payment processing and agency commission billing. Taking an automation-first approach, you will design and run billing and payments operations by leveraging platform automations and AI-assisted monitoring to keep the team lean and effective.

Key Responsibilities

• Design SOPs and build the governance framework for billing operations: credit note policy and approval matrix, commercial credits and discounts governance, refund and chargeback escalation policy. Document all processes in the team knowledge base, maintain audit trails and train junior team members.
• Own the invoice lifecycle for high-volume monthly subscriptions in Stripe: generation, issuance, failure handling, credit notes and refunds.
• Design and operate the dunning and collections process: configure Stripe Smart Retries, automated retry sequences, automated payment link distribution and escalation to collection agencies. Build workflows that minimise manual intervention.
• Own payment platform risk monitoring: maintain the negative balance aging dashboard (current to 180 days), track cohort movements and recovery rates, manage dispute lifecycle from initiation through evidence submission and resolution, enforce dispute-rate thresholds by account and coordinate recovery outreach on overdue connected account balances.
• Continuously optimise payment success rates across all payment methods and markets. Own Stripe configuration: Smart Retries, dunning emails, billing automations and failed payment recovery tools.
• Build and maintain billing and payments reporting: weekly AR aging (30/60/90+), monthly billing KPI scorecard, connected account risk dashboard and subscription metrics reconciliation between billing platform and revenue reporting systems. Use AI-assisted anomaly detection to automate monitoring and generate exception-based reporting.
  Deliver clean billing data for monthly close deadlines alongside Controlling. Automate reconciliation workflows to ensure accuracy and speed.
• Own the agency commission billing cycle: gross-to-net reconciliation, commission payout verification, leakage identification and margin reporting.
• Provide backup coverage across all billing operations during team absences, including subscription configuration, invoice generation and billing adjustments in Stripe. Ensure continuity of day-to-day operations at all times.
• Serve as the primary billing and payments contact for Sales, Customer Success, Customer Care, Onboarding and Product. Define escalation paths, manage billing support channels and coordinate with Product on payment system issues and enhancements. Manage the day-to-day relationship with payment platform providers, including support escalations and feature requests.

Qualifications

• 2-4 years of experience in billing operations or payment operations in a SaaS or technology company.
• Hands-on experience with Stripe (Billing, invoicing, dunning configuration) or a comparable payment platform (Adyen, Braintree, GoCardless, Chargebee).
• Experience with payment platforms in a marketplace or platform business model (connected accounts, payment splits, dispute management) is a strong plus.
• SQL proficiency or strong willingness to learn quickly - you will run monitoring queries and work with transaction-level data.
• Strong analytical skills: comfortable with Excel/Google Sheets (pivot tables, VLOOKUP, data cleaning) and working with large datasets.
• Process design mindset: you have built an SOP, a workflow or a control from scratch before - not just followed one.
• Understanding of subscription billing concepts: MRR, proration, deferred revenue, dunning, churn, aging.
• Good communication skills in English (written and spoken). French, Spanish, Italian or Portuguese is a plus.
• Autonomous and structured: comfortable working with minimal supervision and building in a greenfield environment.
• Automation-first mindset: you default to configuring Stripe rules, building alerts, and scripting reports rather than doing everything manually.

Our Benefits

• Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
• Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered.
• Stock options - Be a part of our success with real ownership in Amenitiz.
• Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.
• Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.
• Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track

Your Mission, Should You Choose to Accept It 

You’re the energy in the room and the friendly face guests remember. As a Waiter/Waitress at The Social Hub, you keep service flowing with confidence, speed and genuine warmth. You’ll jump between tables, bar, kitchen and colleagues, keeping everything smooth, connected and fun. Our guests come from everywhere, and you love making each one feel at home. You’ll join a tight team that knows how to work hard, laugh hard and bring good vibes to the Hub.  

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do

• Welcome guests with energy and make them feel instantly at ease 

• Take orders, serve dishes and share menu recommendations with confidence 

• Keep the floor running smoothly by spotting what’s needed before anyone asks 

• Communicate clearly with bar and kitchen so every dish and drink lands perfectly 

• Handle questions, requests and small hiccups with calm, friendly problem solving 

• Keep your station clean, organised and ready for action 

• Support colleagues during busy moments and create a great team rhythm 
   

What You’ll Have 

• You have a natural feel for hospitality and love creating good moments 

• You bring 1–2 years of restaurant or hospitality experience, or strong enthusiasm to learn 

• You have great communication skills and enjoy connecting with people 

• You manage multiple tasks without losing your cool 

• You speak English and Spanish; any extra languages are a plus 

• You take pride in a clean, professional appearance 
• You bring a positive attitude and enjoy being part of a supportive team 

What We Offer: 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   

• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   

• The chance to learn and grow in your role with the potential for future growth   

• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   

• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

The Place... 

Soho House is a private members’ club designed for the creative community known for hosting intimate gatherings, celebrations, and bespoke private events, all delivered with a strong focus on creativity, atmosphere, and personalized service. We foster a collaborative and dynamic working environment and are always looking for passionate individuals who share our commitment to exceptional hospitality and memorable experiences. 

 Key duties… 

• Carry out minor repairs and general maintenance tasks (painting, basic plumbing, light bulb changes, furniture assembly, etc.) 

• Support planned preventative maintenance (PPM) and reactive work orders as directed by the Maintenance Supervisor 

• Assist with inspections of equipment, fixtures, and building systems to identify issues early 

• Help with room and facility setups for meetings, events, or club functions 

• Keep maintenance tools, workspaces, and plant rooms clean, tidy, and safely stored 

• Monitor stock of essential maintenance supplies and report shortages 

• Respond quickly and professionally to urgent repair requests or facility concerns 

• Work closely with housekeeping and operations teams to ensure a well-maintained environment 

• Always follow health and safety policies and safe working practices 

What we are looking for... 

A successful Maintenance Assistant for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. 

• Basic experience in general maintenance, handyman work, or a similar support role 

• Comfortable using tools and carrying out physical tasks 

• Good attention to detail and pride in keeping spaces clean and functional 

• Able to work independently and as part of a team 

• Flexible and willing to support different departments as needed 

Desirable: 

• Basic qualifications in building services, maintenance, or manual trades 

• Experience in a hotel, club, or hospitality environment 

• Familiarity with maintenance logs, task tracking, or work order systems 

 Benefits… 

• Team meal whilst on shift prepared by our chefs 

• Soho Friends Membership 

• 50% Team discount on Food & Drink, 7 days a week 

• Team Room Rates; Any Bedroom, Any House, $100 a night 

• Birthday Day Off 

• Discount on Cowshed products and Soho Home (up to 50%) 

• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. 

• Continuous training to develop yourself personally and professionally 

• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more 

Your Mission, Should You Choose to Accept It 

You are the driving force behind our community, turning curious visitors into long-term members. As our Membership Growth Manager, you own the entire journey from the first inquiry to the final contract for everything from dedicated desks to private offices. You aren't just selling four walls and a chair; you’re pitching a vision of how people work, connect, and grow within The Social Hub. We need someone who lives for the thrill of hitting targets and possesses the organizational magic to keep the admin side running like clockwork. You’ll be the local expert on our products, spotting market opportunities before anyone else does. If you love building professional relationships and have a sharp commercial brain, we want to meet you. Let’s make some noise together. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Execute a bold commercial plan to meet and beat your membership sales targets. 

• Lead high-quality, inspiring tours of the hub that turn leads into loyal members. 

• Manage your entire sales pipeline in Salesforce, keeping every detail updated and accurate. 

• Handle the nitty-gritty admin, from drafting contracts to auditing payments and invoices. 

• Collaborate with marketing to build local campaigns that get people through our doors. 

• Report on your wins and losses, tracking churn, revenue, and member feedback to keep us improving. 

• Partner with the Member Relations team to create retention plans that keep our community thriving. 

• Scout the local market to stay ahead of the competition and refine our pricing strategy. 

What You’ll Have 

• You bring at least 5 years of sales experience, ideally within coworking, gyms, or membership clubs. 

• You have a bachelor’s degree and a proven track record of driving business growth. 

• You bring a mastery of reporting, forecasting, and data analysis to the table. 

• You have top-tier negotiation skills and a natural ability to connect with B2B partners. 

• You bring a problem-solving mindset that turns obstacles into closed deals. 

• You have exceptional communication skills in both English and the local language. 

• You bring high energy and a collaborative spirit to a team that works hard and plays hard. 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future 

• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change  

• The chance to learn and grow in your role with the potential for future growth 

• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! 

• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff 

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are. 

You’ll bring calm structure to the café, guiding the team through busy morning rushes and keeping the atmosphere friendly and relaxed. 

Your Mission, Should You Choose to Accept It 

You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. As our F&B Supervisor in the Café, you guide the team through each shift while keeping the energy high and the service smooth. You set the tone on the floor, support the crew when things get busy, and make sure our guests leave smiling. You’ll work closely with the Restaurant Manager, help new team members find their rhythm, and keep daily operations running like a well-oiled machine. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Lead the front-of-house team during service and set a positive, upbeat tone 

• Guide your crew on the floor, helping them solve small issues in the moment 

• Support training and onboarding for new team members 

• Keep daily operations smooth by checking setups, stock, cleanliness and safety 

• Stay present on the floor, chat with guests and jump in where needed 

• Handle transactions accurately and pass on any irregularities 

• Share targets for the shift and motivate the team to reach them 

• Work closely with the kitchen and bar teams to keep service flowing 

What You’ll Have 

• You have 1-2 years of experience in a senior waiter, barista or bartender role 

• You bring confidence leading a team during service 

• You communicate clearly and stay calm when things get busy 

• You have an eye for detail and keep service consistent 

• You bring genuine hospitality energy and enjoy being guest-facing 

• You work well with different teams and lead by example 

• You speak English and Spanish; extra languages are a bonus 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   

• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   

• The chance to learn and grow in your role with the potential for future growth   

• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   

• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Come reimagine hospitality with us as our new superhost of our Barcelona Poblenou location!  

Your mission should you choose to accept it…  

As our Community Host Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing an awesome service in our restaurant and bars, you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Barcelona Pablenou-location will become a raving fan of TSH instantly!  

In case you don’t know who we are:  

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do

• You make sure everyone gets a warm welcome as soon as they walk in;  
• You get to stretch your F&D skills by preparing and serving a variety of local dishes;  
• Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next;  
• You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party;  
• Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift;  
• You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).   

Who You Are 

• You’re currently enrolled in a University; 
• Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business; 
• You have previous F&B experience;
• Enjoy receiving and taking responsibility and you can work independently; 
• You have a flexible, hands-on, motivated and positive approach;  
• You’re an octopus that loves to get your dexterity skills into action;  
• You love responsibility and handle stressful peak periods like a pro;  
• Fluent in English and Spanish– Know any other languages? The more the merrier!  
• Hard working, responsible and a “let’s do this!” mentality;  
• You must be studying within the EU.  

What We Offer 

• An amazing work environment with a fantastic vibe and lots of positive energy. 
• On the job coaching and guidance. 
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. 
• A first glimpse into the world of Hospitality with one of the most innovative players in the market. 
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?  
• A wonderful workplace to call home with, dare we say it, fun colleagues. 

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture.  Your authenticity keeps our team diverse. Come as you are.

Come reimagine hospitality with us as our new superhost of our Barcelona Poblenou location!  

Your mission should you choose to accept it…  

As our Community Host Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing an awesome service in our restaurant and bars, you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Barcelona Pablenou-location will become a raving fan of TSH instantly!  

In case you don’t know who we are:  

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do

• You make sure everyone gets a warm welcome as soon as they walk in;  
• You get to stretch your F&D skills by preparing and serving a variety of local dishes;  
• Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next;  
• You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party;  
• Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift;  
• You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).   

Who You Are 

• You’re currently enrolled in a University; 
• Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business; 
• You have previous F&B experience;
• Enjoy receiving and taking responsibility and you can work independently; 
• You have a flexible, hands-on, motivated and positive approach;  
• You’re an octopus that loves to get your dexterity skills into action;  
• You love responsibility and handle stressful peak periods like a pro;  
• Fluent in English and Spanish– Know any other languages? The more the merrier!  
• Hard working, responsible and a “let’s do this!” mentality;  
• You must be studying within the EU.  

What We Offer 

• An amazing work environment with a fantastic vibe and lots of positive energy. 
• On the job coaching and guidance. 
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. 
• A first glimpse into the world of Hospitality with one of the most innovative players in the market. 
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?  
• A wonderful workplace to call home with, dare we say it, fun colleagues. 

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture.  Your authenticity keeps our team diverse. Come as you are.

Your Mission, Should You Choose to Accept It 

You’ll be the heartbeat of both Clubhouse and Grandmother Café at The Social Hub Barcelona. From leading your teams to shaping unforgettable guest experiences, your hands-on approach sets the tone across two of our most loved spaces. You’ll balance operational smarts with creative flair, making sure Clubhouse buzzes with connection while Grandmother Café stays cozy and authentic. Your days will mix coaching, problem-solving, and spotting talent with a genuine focus on making everyone feel at home. Collaborating with kitchen, marketing, and suppliers, you’ll turn big ideas into smooth, memorable moments. This role is as much about people as it is about numbers, leading, inspiring, and growing your team while keeping the vibe right. And yes, you’ll have fun doing it.

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Lead, coach, and inspire your teams across both outlets to perform and grow.
• Oversee daily operations, making sure service is smooth and experiences are memorable.
• Protect and shape each outlet’s atmosphere—welcoming in Clubhouse, warm in Grandmother Café.
• Collaborate with kitchen, marketing, and partners to create seamless experiences and activations.
• Manage budgets, monitor costs, and drive profitability without compromising service quality.
• Spot talent, onboard new team members, and foster a positive, inclusive workplace.
• Handle guest feedback with care and professionalism, resolving issues on the spot

What You’ll Have 

• 3+ years in F&B leadership, managing restaurants, cafés, bars, or similar venues.
• Proven experience in people management, operational oversight, and financial responsibility.
• Strong understanding of concept-driven venues with a balance of creativity and operational know-how.
• Fluency in Spanish, Catalan, and English; additional languages are a plus.
• Hands-on coaching skills and the ability to inspire your team.
• Confidence in planning, task management, and using digital tools to keep operations smooth.
• Emotional intelligence, decisiveness, and the resilience to thrive under pressure

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Your Mission, Should You Choose to Accept It 

At Grandmother Café, hospitality is about presence, warmth and human connection. As a Café Specialist, you're the Grandmother Anchor, your value doesn’t come from speed, technical perfection or performance metrics. It comes from how people feel when they’re with you.  

You are a calm, familiar and reassuring presence on the floor: someone guests naturally feel comfortable approaching, talking to and staying a little longer with. You help create a homely, welcoming atmosphere where guests of all ages feel seen, cared for and at ease. Through small gestures, genuine conversation and emotional intelligence, you help bring the soul of the café to life. 

This role is intentionally designed to recognise that meaningful hospitality can be delivered through many personal styles and life journeys. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

Grandmother Café is a community-driven café concept built around warmth, familiarity and human connection. Inspired by the feeling of being welcomed into someone’s home, Grandmother prioritises care and genuine interaction over speed or performance, encouraging guests to slow down, feel comfortable and stay a little longer. 

What You’ll Do 

• Create a warm, homely and welcoming atmosphere for every guest 
• Be a visible, calm and reassuring presence on the café floor 
• Engage in natural, unforced conversation when appropriate 
• Notice guests who may feel new, unsure or alone, and gently include them 
• Support guests in understanding the menu, concept and story behind Grandmother Café 
• Prepare and serve drinks including coffee, tea, hot and cold beverages 
• Serve food with care, including final plating and bake-off items 
• Support café service during both calm and busy moments 
• Maintain cleanliness, hygiene, safety and quality standards 
• Work closely with the café team and support colleagues when needed 

What You’ll Have 

• We warmly welcome candidates with non-traditional career paths, career breaks, or those returning to work 
• Confidence built through life and work experiences, you bring a vast amount knowledge! 
• A people-first mindset and a natural sense of care and hospitality 
• A natural ability to make people feel at ease and welcome 
• The ability to prioritise human connection over speed when the moment allows 
• A calm, reassuring presence, even during busy moments 
• Comfort learning new systems and processes at your own pace 
• Previous experience in hospitality, cafés, retail or customer-facing roles 
• Barista experience is welcome, though full training will be provided 
• English at a basic level and Spanish language at a conversational level are required. 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

As an on-site Operations Coordinator in Barcelona, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.

Please note that this position is a maternity cover for a period of 6 months. 

Your Objectives:

• Obsess Over Guest Rooms: The guest rooms are your ultimate domain and primary focus. You are responsible for conducting rigorous daily room checks, executing improvement projects and working alongside Housekeeping and Maintenance to continuously elevate the quality of our spaces day-in and day-out, using our in-house developed tech-stack. 
• Run Daily Operations: Monitor arrivals, run daily housekeeping briefings, and rigorously walk all public areas (lobbies, hallways, stairwells) to ensure they are pristine and guest-ready. Schedule and attend maintenance appointments, guarantee rooms are ready by check-in, ensure key guest amenities managed by external partners (like gyms or breakfast partners) run smoothly day-to-day, and execute key property projects flawlessly.
• Spot It, Report It, Own It: Proactively spot, report, and fix discrepancies before they impact the guest experience. Analyze our guests' reviews and conversations with Numa every day, identifying the root cause of on-site requests or complaints, and then work to fix them: fast, effectively, and with full follow-through.
• Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
• Keep The Team In The Loop: Overcommunicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.
• Manage property knowledge: Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.

About You:

We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:

• English fluency (C1+ required).
• A "Guest Obsessed" mindset with incredible attention to detail and an understanding of what needs prioritising when guest satisfaction is on the line.
• Extreme Ownership & Self-Starter Attitude: You don't say "not my problem" and don’t wait to be told what to do. You deal with issues and challenges head-on—tackling what you can autonomously.
• A true hands-on mentality: You are in your element when you are away from the desk and out interacting with the physical product. You aren't afraid to get your hands dirty when required - actively seeking out creative solutions to long-standing issues.
• A highly structured approach to juggle BOH inventory, maintenance tickets, and daily briefings with housekeeping without losing your cool.
• Excellent communication skills to act as the seamless bridge between our remote GX team, local partners, and on-site staff.
• A "Win Together" attitude: You know we are stronger as a sports team, working towards a common goal.
• Previous experience in the hospitality industry, preferably in operations, housekeeping, or guest relations.

The vibe …  

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.  

The Role… 

At Soho House the Membership Manager is responsible for directly building and defining the local membership community to ensure the membership culture, experience and sales are maximised. They will manage their time to handle recruitment and acquiring (30% of time), communications, retention and member inquiries (30%) and on the floor face time with members and their guests (40%). You will be a direct link between our members and operations, acting as a voice for our members. 

An integral aspect of the role is developing relationships and understanding the member community, their mindset and needs, consistently being present and available on the floor, essentially dividing presence across morning, noon, and night. 

A membership manager will report into the Head of Member and Communications for the House or region, ensuring membership targets are achieved and that the overall experience within the House is consistently high quality, friendly and memorable. They will work cohesively with their peers in events and content to deliver the best possible experience for all who enter our Houses or locations. 

Main Responsibilities 

• Foster events and experiences that maintain the Soho House magic and promotes member engagement 

• Act as the face of the House to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have 

• Daily evaluation of membership applications; competent on Salesforce platform where applications are held 

• Schedule and host member introductions to House rules and amenities 

• Liaise when necessary to resolve any issues with cards, payments or applicant paperwork 

• Monitor atmosphere and ambience; ensure that the service and attention our members and guest receive starts at reception and is consistently of top quality throughout their visit 

• Work regular weekly floor shifts, producing a nightly report detailing the profile and atmosphere of the club and observations 

• Host coffee chats, dinners and events for and with members to ensure consistent connection with the membership 

• Partner with all internal stakeholders by communicating and engaging all areas of the operation to support the member experience, including the marketing, food and beverage, finance, people and development and IT teams 

• Address membership enquiries quickly and efficiently and arrange follow up meetings when necessary 

• Collaborate with the head of member and communications to support member retention YOY, reducing attrition and increasing renewal ratios as agreed to budget 

• Gather feedback about the club (levels of service, facilities and member perceptions) as well as participate in delivering solutions that can manage expectations and support a better experience 

• Facilitate access to the club for visiting high profile members and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests 

• Connect and network with the local creative community to build awareness about the House and support the recruitment of new members 

• Manage member behaviour reports daily; escalate to People & Development partners when necessary 

• Support Head of Membership & Communications with the hosting of committee meetings on a quarterly basis 

• Introduce members to the key people and line staff within the House 

What we are looking for...  

•  3- 5 years experience in customer management 

• Influential leader driven by data driven analytics and relationships built throughout the creative community to ensure proper process, effective programs and technology are in place to support further growth and develop through membership recruitment, pipeline,processand member retention  

• Creatively driven and culturally in-tune to develop / foster a network and knowledge to execute large scale events 

• Collaborative and communicates well to provide direction / delegation to efficiently accomplish task(s) at hand  

• Research as well as exceptional organizational skills and extraordinary relationship building skills 

• Ability to multitask and execute under pressure and in demanding fast-paced environments 

• Energetic, flexible, collaborative, a proactive; a team leader who can positively and productively impact both strategic and tactical finance, and administrative initiatives  

• Critical thinker and the ability to exercise good judgment and solve problems quickly and effectively 

• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.  

• Hospitality or music experience a plus nota must 

Benefits...  

By being part of our Soho House family, we will offer a huge number of Learning & Development opportunities as well as other benefits such as:  

• Competitive salary 

• All houses membership 

• Cookhouse & House Tonic - trips,training and workshops to celebrate our passion for food and drink.  

• Team Events: From fitness sessions to art classes, each month we hold a series of fun events. 

• An extensive range of externally and internally run courses to all employees 

• Family Meals during your shifts 

• Sport Classes 

• Staff Screenings 

Your Mission, Should You Choose to Accept It 

As our new Chef de Partie, you’ll take charge of your own corner of the kitchen and turn it into a place where great food happens every day. You’ll prep, cook and plate dishes that make our guests smile, keeping flavours sharp and presentations clean. You’ll work side by side with a tight-knit crew of chefs who love good food, good energy and good teamwork. Your section will be your playground, and you’ll keep it running like a dream from mise-en-place to the last ticket.

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Run your own kitchen section during prep and service 
• Cook and plate dishes that match our standards in taste, temperature and presentation 
• Prep daily mise-en-place and keep your station spotless and organized 
• Support and guide Commis Chefs and Kitchen Porters during service 
• Communicate with the team to keep service smooth and steady 
• Manage stock in your section, rotate products and cut down waste 
• Follow food safety routines and complete hygiene checks 
• Bring your A-game for special events, menus and seasonal updates 

What You’ll Have 

• You have experience as a Chef de Partie or a strong Commis Chef ready for the next step 
• You bring confidence running your own section during busy services 
• You have a love for fresh, seasonal cooking and delivering quality at pace 
• You have basic digital literacy for kitchen tools like recipe platforms or HACCP logs 
• You bring a calm, organized way of working and solid time management 
• You have a positive, supportive attitude and enjoy being part of a close kitchen team 
• You speak English and Spanish, any other languages is a plus 

What We Offer:   

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Your Mission, Should You Choose to Accept It… 

If you love bringing order to chaos and keeping things moving, this role is for you. As Kitchen Porter, you’re the unsung hero who keeps our kitchen spotless, safe and ready for action. You jump in where the team needs you, keep equipment shining, and make sure every plate that goes out starts with a clean slate. You’ll be part of a friendly crew that thrives on teamwork and takes pride in creating a smooth rhythm behind the scenes. No experience? No problem. We’ll teach you everything. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Wash dishes, utensils, and kitchen equipment quickly and thoroughly 

• Keep floors, surfaces, and bins clean following set routines 

• Make sure all kitchen areas, including storage and prep spaces, stay spotless 

• Help the kitchen team with basic tasks when needed – from unloading deliveries to organizing stock 

• Keep kitchen tools and equipment where they belong to support an efficient workflow 

• Follow hygiene and food safety rules like HACCP 

• Handle cleaning materials and gear safely and responsibly 

• Spot and report any issues or hazards right away 

What You’ll Have 

• No experience needed, we’ll train you 

• Some experience in a cleaning or support role is a plus 

• Comfortable working in a busy, active environment on your feet 

• A team player mindset with a positive, flexible attitude 

• Strong attention to detail and a sense of pride in cleanliness 

• Reliable and hard-working behind the scenes 

• Clear communication skills – able to follow instructions and ask when in doubt 

What We Offer:   

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   

• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   

• The chance to learn and grow in your role with the potential for future growth   

• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   

• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Come reimagine hospitality with us as our new superhost of our Barcelona Poblenou location!  

Your Mission Should You Choose To Accept It…  

As our Front Office / Community Host Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Barcelona Pablenou-location will become a raving fan of TSH instantly!  

In Case You Don’t Know Who We Are:  

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

 What You’ll Do

• You make sure everyone gets a warm welcome as soon as they walk in
• You’ll help our guests at our self-check-in kiosks (we have no reception desk)
• You get to stretch your F&D skills by preparing and serving a variety of local dishes  
• Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next
• You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party
• Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift
• You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!)

 Who You Are

• You’re currently enrolled in a university
• Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business 
• Enjoy receiving and taking responsibility and you can work independently
• You have a flexible, hands-on, motivated and positive approach
• You’re an octopus that loves to get your dexterity skills into action  
• You love responsibility and handle stressful peak periods like a pro  
• Fluent in English and Spanish– Know any other languages? The more the merrier!  
• Hard working, responsible and a “let’s do this!” mentality
• You must be studying within the EU

 What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy
• On the job coaching and guidance
• Monthly compensation for your internship
• The opportunity to work and learn at a dynamic, young, international organization; we’re a real game changer in the hospitality industry
• A first glimpse into the world of Hospitality with one of the most innovative players in the market
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on hotel stays and Food and Drinks?  
• A wonderful workplace to call home with, dare we say it, fun colleagues

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture.  Your authenticity keeps our team diverse. Come as you are. 

About the Job

We are seeking an experienced Customer Service Representative  to join our Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations.

Key Responsibilities

• Handle emergency and urgent customer inquiries via phone, email, and chat
• Resolve escalated issues and provide timely, effective solutions
• Coordinate with internal teams, hotels, and partners to address travel disruptions
• Maintain accurate records and documentation of incidents and resolutions
• Monitor and track emergency cases to ensure resolution within SLA
• Contribute to process improvements for the Emergency Team
• Support junior team members and provide guidance during high-pressure situations

Our Ideal Candidate

• 4–5 years of experience in customer service, preferably in travel, hospitality, or emergency support
• Strong problem-solving and decision-making skills under pressure
• Excellent communication and interpersonal abilities
• Proficient with Microsoft Office and customer service tools
• Ability to multitask in a fast-paced, high-stress environment
• Detail-oriented and highly organized
• Experience handling escalations and urgent cases

Your Mission, Should You Choose to Accept It 

As our Kitchen Intern in Barcelona, you’ll step right into the heartbeat of our food scene. You’ll prep, chop, taste, and learn your way through a kitchen that never stands still. This is where you build real skills, side by side with chefs who love what they do and are happy to show you the ropes. Expect hands-on action from day one, from mise en place to the final plate. You’ll be part of a tight crew that moves fast, laughs loud, and takes pride in every dish. If you’re hungry to learn and not afraid to get your hands dirty, you’ll fit right in. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Prep ingredients and support daily mise en place  

• Assist chefs during service and keep things running smoothly  

• Learn basic cooking techniques and build your kitchen confidence  

• Measure and portion ingredients with care  

• Receive deliveries and organize stock like a pro  

• Keep the kitchen clean, safe, and ready for action  

What You’ll Have 

• You speak English and Spanish, both spoken and written  

• You bring positive energy and a team-first mindset  

• You stay calm when things heat up and can juggle tasks with ease  

• You’re curious, hands-on, and eager to learn  

• You’re organized and don’t mind rolling up your sleeves  

• You’re legally allowed to work in Spain 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   

• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   

• The chance to learn and grow in your role with the potential for future growth   

• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   

• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Your Mission, Should You Choose to Accept It 

You’re the energy in the room and the friendly face guests remember. As a Waiter/Waitress at The Social Hub, you keep service flowing with confidence, speed and genuine warmth. You’ll jump between tables, bar, kitchen and colleagues, keeping everything smooth, connected and fun. Our guests come from everywhere, and you love making each one feel at home. You’ll join a tight team that knows how to work hard, laugh hard and bring good vibes to the Hub.  

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do

• Welcome guests with energy and make them feel instantly at ease 

• Take orders, serve dishes and share menu recommendations with confidence 

• Keep the floor running smoothly by spotting what’s needed before anyone asks 

• Communicate clearly with bar and kitchen so every dish and drink lands perfectly 

• Handle questions, requests and small hiccups with calm, friendly problem solving 

• Keep your station clean, organised and ready for action 

• Support colleagues during busy moments and create a great team rhythm 
   

What You’ll Have 

• You have a natural feel for hospitality and love creating good moments 

• You bring 1–2 years of restaurant or hospitality experience, or strong enthusiasm to learn 

• You have great communication skills and enjoy connecting with people 

• You manage multiple tasks without losing your cool 

• You speak English and Spanish; any extra languages are a plus 

• You take pride in a clean, professional appearance 
• You bring a positive attitude and enjoy being part of a supportive team 

What We Offer: 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   

• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   

• The chance to learn and grow in your role with the potential for future growth   

• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   

• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Job Description

We are looking for a mid to senior Flight Operations Agent (FOA) to join our growing flight operations function.

As a Flight Operations Agent at Nuitée, you will be responsible for manual ticket servicing and execution across our flight suppliers (Sabre, Travelport, ATLAS), including voluntary changes, involuntary re-accommodation, refunds, and complex pricing scenarios.

You will act as the final execution authority for post-ticket actions and will operate in an environment where Nuitée owns the ADM risk. This requires strong airline knowledge, disciplined judgment, and the ability to balance commercial outcomes with audit defensibility.

You will work closely with L1 Support, Product, Engineering, Supply, and Finance to ensure flight servicing is accurate, scalable, and aligned with Nuitée’s risk policies.

Job Requirements

• 5–8+ years of experience in flight operations, ticketing, or post-booking servicing
• Hands-on experience executing ticket changes, reissues, and refunds via:
  • Sabre
  • Travelport
  • LCC platforms 
• Strong understanding of:
  • fare rules
  • voluntary vs involuntary changes
  • airline waivers
  • audit and ADM mechanics
• Experience operating as agency of record (own IATA or host/shared PCC)
• Comfortable making judgment calls where rules allow but risk may not justify execution
• Able to work in API-driven, high-volume B2B or B2B2C environments
• Calm, precise, and disciplined under pressure
• Strong written communication skills for explaining decisions to internal teams and partners
• Experience working with ticketing, financial, and case-management systems (e.g. Zendesk, backoffice tools)

Job Responsibilities

Flight Servicing & Execution

• Execute manual servicing actions including:
  • voluntary ticket changes
  • refunds
  • name corrections
  • involuntary re-accommodation
• Perform accurate pricing and repricing using Sabre, Travelport, and ATLAS
• Ensure all executions comply with fare rules, airline policies, and Nuitée servicing guidelines

Risk & Audit Ownership

• Assess whether changes are:
  • allowed by fare rules
  • defensible in an airline audit
  • within Nuitée’s accepted ADM risk envelope
• Make independent decisions to approve or reject servicing requests based on risk
• Document execution rationale clearly for audit and post-mortem purposes
• Support ADM investigations and responses in collaboration with Ops and Finance

Cross-Functional Collaboration

• Receive escalated cases from L1 Support via Zendesk
• Provide clear, structured outcomes back to Customer-facing teams
• Work with Product and Engineering to identify:
  • tooling gaps
  • automation opportunities
  • systemic failure patterns
• Provide feedback to Supply on airline behavior, waiver patterns, and risk exposure

Operational Excellence

• Maintain high accuracy and consistency in execution
• Follow and help evolve Nuitée’s servicing allowlists and risk policies
• Contribute to playbooks, SOPs, and internal training materials
• Act as a reference point for less experienced FOAs as the team scales