We are seeking a detail-oriented and organized Invoicing Specialist to join our marketing team. In this role, you will be dedicated entirely to creator and influencer invoicing - managing the end-to-end invoice lifecycle from receipt through payment processing. You will serve as the primary point of contact for all creator billing matters, ensuring invoices are accurate, compliant with Statements of Work (SOWs), and processed through HubSpot in a timely manner. This position plays a crucial role in maintaining financial accuracy and supporting smooth operations across campaigns.

Responsibilities:

• Invoice Receipt: Request and receive invoices from influencers, creators, and their agents/managers
• Payment Verification: Confirm the correct payment amount and finance point-of-contact (POC) email for each invoice
• SOW Review: Review every invoice against the corresponding fully executed SOW for accuracy, including deliverable descriptions, rates, and payment terms
• HubSpot Ticket Submission: Submit a billing ticket in the associated HubSpot Deal for each campaign invoice, ensuring all required attachments are included
• Payment Tracking: Monitor payment status for all submitted invoices and follow up on overdue accounts
• Creator Communication: Serve as the primary billing contact for creators, agents, and internal campaign teams, responding to invoicing inquiries and resolving disputes professionally
• Data Entry & Accuracy: Maintain accurate billing records and update creator account information in HubSpot and internal systems
• Reporting: Generate and analyze invoicing and accounts receivable reports for management review
• Compliance: Ensure adherence to financial regulations, company policies, and confidentiality requirements

Qualifications and Skills:

• High school diploma or GED required; associate’s or bachelor’s degree in accounting, finance, or related field preferred.
• 1–2 years of experience in billing, invoicing, accounts receivable, or a related role, ideally in a marketing, agency, or creator economy environment.
• Proficiency with billing systems and accounting software (e.g., QuickBooks, SAP, or similar tools).
• Experience with HubSpot or similar CRM/ticketing platforms is a strong asset.
• Strong attention to detail and organizational skills, with the ability to manage high volumes of invoices daily.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Analytical mindset with problem-solving capabilities.

We’re looking for a driven and detail-oriented Jr. Product Success Manager to join our dedicated Client team. This role is focused exclusively on supporting the client accounts, working closely with both internal cross-functional teams and stakeholders to ensure a seamless and successful product experience.

As a Jr. Product Success Manager, you will play a key role in maintaining high customer satisfaction, driving adoption, surfacing insights, and supporting the broader success strategy for each client. You’ll report directly to the Sr. Manager of Product Success and contribute to the execution of account-specific initiatives.

Key Responsibilities

• Support day-to-day relationship management and operational success of assigned accounts and respective deals.
• Assist in onboarding and training Client stakeholders (internal and external teams) on product features and updates.
• Monitor product adoption and usage, proactively identifying opportunities for increased engagement.
• Collect, organize, and report on user feedback, product issues, and enhancement requests from Clients (internal and external teams).
• Collaborate with internal Product, Engineering, Support, and Data teams to escalate and resolve issues efficiently.
• Assist in preparing and maintaining documentation, reports, and presentations for Client-specific initiatives.
• Help track success metrics and KPIs tied to client’s product use and satisfaction.
• Stay informed on product updates and industry trends relevant to Client’s goals.

Qualifications

• 1–2 years of experience in product success, customer success, or related client-facing role (SaaS or tech environment preferred).
• Strong communication and interpersonal skills with a proactive, solution-oriented mindset.
  Detail-oriented with strong organizational and time management abilities.
• Comfortable working in a fast-paced, high-stakes environment with a high-profile client.
• Experience with project management or CRM tools (e.g., Jira, Confluence, Salesforce, etc.) is a plus.
• Ability to work collaboratively within a team and across departments.

Position Overview:

Viral Nation is a fast-growing SaaS company that provides innovative solutions to help our customers achieve their business goals. We are rapidly building and launching products across a variety of market segments, for both enterprise customers and consumers.  We are dedicated to providing exceptional customer experiences and building long-term relationships with our clients. As we continue to scale our business, the Product Support Specialist will ensure customer issues are being resolved in a timely manner and operational workflows are being followed.

Job Summary:

As a Product Support Specialist you will play a critical role in maintaining data accuracy and providing support to our Partners through data management. This role requires meticulous data entry skills through attention to detail, client service proficiency, and an unwavering commitment to ensuring data integrity.

Availability: Flexible availability required, including weekdays and weekends (Monday–Sunday).
Shift Length: Shifts range from 4–8 hours and are scheduled between 7:00 AM – 7:00 PM, depending on business needs.

Responsibilities:

• Accurately input and update data in accordance with established policies & procedures.
• Verify data accuracy and consistency by cross-referencing it with source documents.
• Assist in resolving data discrepancies and issues, ensuring timely resolution.
• Work closely with your team to enhance data management processes and efficiency.
• Maintain and organize databases for easy access and retrieval of critical information.
• Stay up-to-date on product features and changes, and develop a deep understanding of our product and its capabilities.
• Collaborate with cross-functional teams, including product and engineering, to resolve more complex customer issues.

Skills and Qualifications:

• 2+ years of experience in customer support or related fields, ideally in a SaaS or a technology company
• A college degree or higher is required
• Experience with hourly work and data entry required.
• Exceptional communication skills, both written and verbal
• Strong problem-solving and critical-thinking abilities
• Customer-focused and empathetic approach to support
• Ability to work alone or collaboratively in a team-based environment
• Strong attention to detail and accuracy in record-keeping
• Ability to manage multiple tasks simultaneously
• Experience with operational data and data reporting workflows
• Ability to learn new technologies quickly and independently