Job Overview

We are looking for a hands-on Lead/Supervisor to manage inbound operations in our warehouse. This role will be responsible for receiving, checking, and putting away goods, while ensuring inventory accuracy and smooth daily operations. You will lead a team and make sure all inbound activities meet company standards and customer SLAs.

Key Responsibilities

Inbound Operations

• Supervise daily receiving, checking, and put-away activities
• Ensure all inbound shipments are processed on time and correctly
• Coordinate with transport and relevant teams for smooth inbound flow

Inventory Control

• Ensure stock is accurate in both physical and system (WMS)
• Investigate and resolve any inbound discrepancies
• Support cycle count and stock take activities

Team Management

• Assist on leading and controlling a team of warehouse staff
• Assign daily tasks and manage manpower based on workload
• Train new staff and monitor team performance

Process Improvement

• Identify issues in inbound process and suggest improvements
• Improve productivity and reduce errors
• Ensure team follows SOP and work standards

System & Coordination

• Update WMS accurately and on time
• Work closely with Outbound, Inventory, and Customer Service teams
• Ensure proper documentation for all inbound activities

Safety

• Ensure team follows safety rules in warehouse
• Maintain clean and safe working environment

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, or related field
• 3–5 years experience in warehouse / fulfillment operations
• At least 1–2 years experience in a supervisory role
• Thai speaking candidate
• Experience using WMS
• Good leadership and problem-solving skills
• Able to work 6 days a week and in shift (if required)

Job Summary

The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services.

With a deep understanding of product capability, deployment nuances, and customer priorities, the Service Manager plays a pivotal role in aligning service delivery with contractual obligations, business goals, and long-term relationship success.

Key Responsibilities

• Model after Epic’s support structure where each customer has a (non-exclusively) assigned point of contact within support
• Serve as the primary service delivery contact between the healthcare provider and internal technical/support teams.
• Oversee the end-to-end service lifecycle, ensuring SLAs and KPIs are met or exceeded.
• Coordinate and chair regular service review meetings with stakeholders, including incident, problem, and change management reviews.
• Monitor and report on system performance, availability, and user satisfaction; initiate improvement plans as needed.
• Manage escalations for major incidents and ensure timely communication and resolution.
• Maintain a clear roadmap of service enhancements, patches, and upgrades in collaboration with Programme Management.
• Ensure compliance with ITIL practices across incident, problem, change, and release processes.
• Track service requests, recurring issues, and risks, proactively addressing root causes to minimise disruption.
• Lead post-incident reviews and coordinate problem management investigations and follow-ups.
• Liaise with internal teams for escalated technical support and product guidance.
• Collaborate with customer clinical informatics, IT, and operational teams to align the service to business and clinical needs.
• Maintain service documentation, including support contacts, escalation paths, and reporting templates.

Skills & Qualifications

• Strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows.
• ITIL-qualified and experienced in IT Service Management (ITSM) within a healthcare or enterprise application support environment.Excellent stakeholder management, communication, and negotiation skills.
• Proven experience handling service escalations and high-impact incident response.
• Analytical and detail-oriented approach to service metrics and problem-solving.

 Job Summary

In Thailand we see high demand for InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional.

InterSystems is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people.

The InterSystems TrakCare Regional Edition team employs clinicians and healthcare IT experts who build local editions that transform healthcare organizations.

Job Description

Working closely with the global Product teams and local implementation teams, this role is responsible for configuring and managing the Clinical functionality of TrakCare to meet the specific requirements of a local market. Bringing together the regional requirements for clinical functionality and relevant best practice, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing and documenting the output. Working with the Regional Edition Manager, the Product Specialist is responsible for producing high quality, well documented outputs that are used to drive implementation projects and lead the clients.

Duties & Responsibilities:

 The duties initially assigned include, but are not limited to:

• Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.
• Provide business analysis of problems and new requests
• Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms
• Participate in project teams with developers and other key staff to develop new functionality for the product.
• Assist with scoping, planning, development and Implementation of new developments as needed.
• Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
• Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.

 Requirements:

• Clinical experience preferably as a Medical Doctor or Nursing
• Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer
• Experience in writing use cases, requirements, or functional documentation for healthcare applications.
• Previous experience working with healthcare applications at an in depth level
• University Degree in Technology, Science, Medical or Healthcare

Professional Skill Requirements: 

• Very good problem solving and analytical skills
• Excellent communication, inter-personal, multi-cultural, skills 
• Ability to coordinate and lead team

Duties and Responsibilities

• Managing all product contents on eCommerce channels, such as webstore, Lazada, Zalora,
• LINE, etc.
• Making sure products are always ready-to-sell and well presented to the customer to maximize
• sales volume
• Coordinating with internal (warehouse, production) as well as external (brands, e-commerce channels) parties
• Coordinating supply chain and inventory management with suppliers
• Researching market data and monitoring competitors' promotions online
• Helping brand clients grow their sales on online channels as fast as possible

Qualification

• Bachelor Degree (new graduates are welcome)
• Good computer skills and ability to quickly adapt to new software and systems.
• MS Excel knowledge such as pivot or vlook up
• Ability to work in a fast-moving environment
• Attention to detail
• Fluent Thai
• Be able to communicate in English

THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED)

Get to Know our Team: 

The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda.

The Opportunity:

We are seeking a Manager/Senior Manager to lead strategic and operational initiatives that create both growth and efficiency for the Supply department. In this role, you will work directly with multiple stakeholders, including executive leadership and various cross-functional departments to successfully implement key initiatives. You will impact Agoda's business through exploring new business opportunities, analyzing complex scaling challenges, and improve existing operations.

In this Role, you’ll get to: 

• General: This role is a blend of hands on ‘in the business’ and executive level ‘on the business’ work. To succeed you will enjoy rolling up your sleeves, leading a team and contributing to strategy.
• Project Delivery: Manage, standardize & validate the structure of business cases for product development, headcount, engineering resources, budgets, general strategic & roadmap prioritization.
• Experimentation: Define success, measure / validate experiments and help ingrain an experimental mindset within the teams.
• Forecasting and Insights: Provide a macro-led business intelligence view to the organization to prevent missed opportunities, surmount obstacles at all organizational levels and drive commercial behaviors.
• Analytics & Alerts: Quantitative analysis, data mining and presentation of business metrics; identify drivers and build an end-to-end communication framework based on business value, effort and urgency.
• Process Improvement: Work with all teams to drive inter- and intra- departmental efficiencies, optimize processes and prioritize system enhancements.
• Reporting: Build dashboards, internal / external reports and present key datasets to enable all team members to efficiently and effectively monitor performance and prioritize their efforts.
• Leadership: Lead a small team of experts to deliver the above functions and be excited by the challenge of mentoring team members across the chain and connectivity teams.

 What you’ll Need to Succeed:

• 5+ years of leadership experience in analytics/data science/insights/strategy
• 2+ years’ experience leading analytics, operational, product or other technical teams
• Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar
• Strong statistical modelling and machine learning knowledge
• Strong experience in finding data insights and provide business recommendation to the business
• Excellent communicator with superior written, verbal, presentation and interpersonal communication skills.
• Ability to multi-task, prioritize and coordinate resources.
• Strong program/project management experience.
• Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance)
• Experience in articulating strategic issues and negotiating with C-level executives – experience in leading strategy consulting projects a plus
• People management – track record of developing stars
• Ability and willingness to drive projects independently, working efficiently to deliver results rapidly and engaging the relevant stakeholders throughout the process

It’s Great if you Have:

• Master’s degree in statistics, economics, mathematics or similar discipline
• Experience in conducting A/B testing experimentation
• Travel industry / e-commerce / tech / consulting experience

Duties and responsibilities

● Design and develop software for managing various forms of supply chain and ecommerce
applications. This includes order workflows and inventory related to the sale of goods on e-
commerce sites and shopping channels.
● Design and implement real-time API, asynchronous process, and batch processes for integrating
with external systems.
● Works closely with other team members in a scaled agile development team. Actively
recommend improvements to support aCommerce being a learning organization
● Troubleshoot system and processing failure providing both work-arounds and root cause
analysis to permanently address the issue
● Deploy into and operate large-scale, cloud based distributed systems.
● Develop unit testing, automated functional testing and load testing for improving system
reliability and performance.
● Maintain CI/CD pipelines related to the services under development
● Construct and maintain appropriate unit tests related to code under development
● Mentor younger developers

Capabilities

• At least 5 years of experience working software engineering, software integration or other
  similar roles
• Experience in Python preferred, but we are willing to train. Experience in at least two
  programming languages such as Java, C++ or Ruby is required if the candidate does not have
  prior Python experience.
• Experience with SQL and/or NOSQL databases is required.
• Experience working with a Message Broker (i.e., RabbitMQ, JMS, Kafka) is required.
• Experience with Javascript and Front End frameworks is required.
• Experience with in-memory data stores such as Redis is preferred
• Strong knowledge and background of Software Development Life Cycle activities (Design,
  Implementation, Code Review, Unit Testing, Debugging, and Release) with experience in agile
  practices strongly preferred
• Awareness of the demands of building cloud-based applications required. Experience of
  developing and running applications in a Kubernetes ecosystem preferred
• Experience using Unit Test frameworks is required.
• Experience with automated testing technologies like Selenium, Robot Framework, or Cucumber
  is a nice plus.
• Strong analytical and problem skills as well as an attention to details
• Self-motivated, multitasking, pressure-tolerant, result-oriented personality with excellent
  communication, interpersonal, team building and time-management skills
• As aCommerce works in multiple countries in Southeast Asia, the ability to communicate in
  English, both written and oral form is required.
• Ability to work effectively within an agile development team.

 Job Summary

We are currently hiring Applications Implementation Specialists to be based out of our Bangkok office.

Playing a lead role in the implementation of the Trakcare solution , the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.

The Applications Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

 Responsibilities

• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
• Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
• Conduct individual and group training, product demonstrations and workshops as required
• Implement and control change management requests from client
• Deliver successful application implementation phases
• Be a Subject Matter Expert (SME) for TrakCare implementations
• If required, work with customers to identify potential changes within the parameters of the product
• Other duties may be directed by the Company from time to time

Experience and Qualifications

• General aptitude for solving problems and using technology to improve processes
• We are particularly interested in individuals with a background in Hospital Pharmacy Operations, Nursing, PAS, Billing or who have had General Medical training.
• Understanding and experience in implementation of product solutions. Experience with implementing HIS solutions is particularly beneficial
• An understanding of computer systems, software development and deployment methodology and computer networking
• An ability to handle multiple tasks simultaneously and within tight time constraints
• Proven ability to think laterally and come up with innovative solutions for software product implementations
• The ability to make independent recommendations for successful software product implementations
• Proven ability to work through problems with different customer groups achieving positive outcomes
• Strong communication and presentation skills (written and verbal)
• Thai and English language required.

Education and Training

• Clinical University Degree