We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment. 

Work in the heart of Asia. This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world! 

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok. 

UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of UX Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.

Qualifications: 

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 7+ years of relevant experience in consumer-facing business domains
• You are very comfortable with planning, scoping, conducting, analyzing and communicating research  
• Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)  
• Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)  
• Experience in evaluating, negotiating, and working with external research vendors 
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data 
• You are able to demonstrate critical thinking beyond business requests
• You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)  
• You enjoy collaborative work in a dynamic, data-driven and creative environment 

Responsibilities: 

General Role Expectations:

• Demonstrates critical thinking beyond explicit business requests
• Functions independently in all operational research tasks
• Leads core end-to-end research activities - including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Research Skills:

• Good judgement when evaluating research opportunities, e.g. importance, urgency, and impact for team
• Ability to reasonably challenge details of research requests, and propose solid research solutions
• Strong project execution with existing skills while constantly expanding his/her breadth and depth of abilities.
• Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others.
• Application of tools and inspection methods to quantify the value and efficiency of research
• Ability to adopt and adapt well-established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers
• Knowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)
• Knowledge of data compliance and ethics in all of their activities.

Collaboration & Collaboration:

• Drives cross-discipline/department collaboration via research insights/activities.
• Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership.
• Demonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback

Research Community Contributions:

• Contributes to the research community in one or more ways - sharing work/ methodologies, coaching and/or mentoring other core or junior researchers, screening of Research candidates

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THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED)   

Get To Know Our Team:

The Supply department is Agoda’s partner relationship management function, working with external partners to ensure strong supply across accommodations, flights, and activities. 

Within Supply, the Central Management Office (CMO) was established as the department’s backbone. The CMO leads cross-functional special projects, drives governance and cadences across Supply, manages headcount planning and budget allocation/spend, and designs and executes key people initiatives—such as learning & development, performance management, engagement, and change management 

The Opportunity:

• Drive higher engagement across Supply: Identify key opportunities to improve employee engagement (e.g., recognition, collaboration, ways of working) and lead initiatives that deliver meaningful, measurable impact. 

• Strengthen change management: Identify change needs and support the planning and execution of change management for high-impact initiatives across Supply. 

• Own additional projects: Take end-to-end ownership of ad hoc projects that advance the team’s priorities and contribute to broader organizational success 

• Run other BAU tasks relating to engagement including Supply’s townhall, AMA sessions 

In this role, you will get to:  

• Partner with diverse stakeholders: Collaborate closely with Agoda’s People teams and key internal stakeholders across Supply—particularly senior leaders such as the SVP and regional/country directors. 

• Lead analysis and shape solutions (quant + qual): Own problem definition and analysis, using both quantitative and qualitative insights to build frameworks and propose initiatives that drive and enable change within Supply. 

• Drive execution and deliver impact: Take initiatives from concept to implementation—tracking outcomes, delivering measurable results, and continuously iterating to improve effectiveness 

What You’ll Need to Succeed (Must Have)   

• Minimum 6+ years of experience working preferably in people’s team or consulting firm and worked on people topic or change management before  

• Bachelor degree in HRM, psychology experience is a plus  

• Passion in people topic 

• A high level of proficiency in the MS Office Suite, especially in Excel and Powerpoint  

• Strong analytical skills on both qualitative and quantitative aspects  

• The interpersonal skills to interact professionally with stakeholders at Director level and above  

• Excellent verbal and written communication skills (in English), including the ability to report project updates clearly and succinctly to different levels of the management hierarchy.  

• The drive, speed and creativity to not only execute given tasks, but proactively come up with your own ideas and create improvements for everyone.  

It’s Great if You Have (Good to Have)   

• Proficiency in SQL, Tableau  

#Bangkok #strategy #stakeholder Management #Senior Manager