We are looking to hire a  Public Policy Specialist to join our Public Policy team.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Public Policy Specialist supports Bolt’s policy and government affairs work in Thailand, helping shape a regulatory environment that supports innovation and sustainable mobility growth. You’ll work closely with the Public Policy Manager (Thailand) and the Head of Public Policy (Southeast Asia) to interpret regulatory developments, identify risks, and engage key stakeholders across government and industry.

• Supporting Bolt’s advocacy and stakeholder engagement efforts by mapping and maintaining relationships with government agencies, industry groups, and strategic partners.
• Assisting with regulatory and legislative engagement, including preparing briefing packs, talking points, and follow-up materials for meetings, hearings, and working committees.
• Conducting research and policy analysis to track political and regulatory developments, assess risks, and inform business strategy.
• Managing specific policy projects (e.g. licensing reform, vehicle regulation, safety initiatives) with ownership of timelines, deliverables, and stakeholder coordination.
• Drafting position papers, consultation responses, and policy submissions to support Bolt’s regulatory and public affairs objectives.
• Collaborating closely with Operations, Legal, Marketing, PR, and Safety teams to translate policy requirements into practical business action and initiatives.

• You have a Bachelor’s degree in Public Policy, Law, Political Science, Economics, Public Administration, or a related field.
• You have strong written and spoken communication skills in Thai and English, with the ability to summarise complex topics clearly.
• You’re proactive, detail-oriented, and analytical, with a genuine interest in policy, regulation, and Thailand’s political and socioeconomic landscape.
• You’re comfortable managing multiple projects, staying organised, and taking ownership with limited supervision.
• You’re an effective communicator who builds constructive relationships with officials, partners, and peers.
• You demonstrate integrity, sound judgment, and discretion when handling sensitive information.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. 

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. 

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. 

Get to Know Our Team 

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 

The Opportunity 

As a Customer Experience Specialist in Bangkok, Thailand, supporting Korean and English, you will: 

• Build strong problem-solving and communication skills that open doors to many future roles
• Support customers and partners from multiple countries and cultures, gaining truly global experience
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly 

In this Role, you'll get to: 

• Deliver outstanding service to guests and partners via phone, email, and chat 
• Handle a high volume of inquiries and deliver accurate, timely resolutions
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
• Apply Agoda policies and procedures in a fair and consistent way
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
• Safeguard customer data and maintain strict confidentiality at all times
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
• As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
• Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills and Competencies 

• A bachelor's degree is required
• Strong customer focus and a genuine desire to help others
• Excellent spoken and written Korean skills, and Business level of English
• Ability to stay calm, accurate, and professional under pressure
• Good problem-solving skills, using guidelines and data to make decisions effectively
• Flexibility to adapt to new tools, processes, and feedback
• Ability to manage time and priorities in a fast-paced, high-volume environment
• Reliability, integrity, and a positive, collaborative attitude 

Nice to Have 

• Prior working experience in customer support, contact center, or service roles
• Experience in travel, e-commerce, hospitality, or BPO is a plus
• Experience working with international customers or partners
• Familiarity with contact center, CRM, or ticketing systems
• Additional language skills beyond the core required language for the role if any 

Why Agoda 

• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• Structured training, coaching, and clear performance metrics
• Opportunities to grow your career within the Customer Experience Group or across Agoda
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment)
• Daily snack + coffee machine

Hiring Process:

• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer

#2 #3 #LI-JI2 #CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. 

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. 

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. 

Get to Know Our Team 

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 

The Opportunity 

As a Customer Experience Specialist in Bangkok, Thailand, supporting Korean and English, you will: 

• Build strong problem-solving and communication skills that open doors to many future roles
• Support customers and partners from multiple countries and cultures, gaining truly global experience
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly 

In this Role, you'll get to: 

• Deliver outstanding service to guests and partners via phone, email, and chat 
• Handle a high volume of inquiries and deliver accurate, timely resolutions
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
• Apply Agoda policies and procedures in a fair and consistent way
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
• Safeguard customer data and maintain strict confidentiality at all times
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
• As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
• Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills and Competencies 

• A bachelor's degree is required
• Strong customer focus and a genuine desire to help others
• Excellent spoken and written Korean skills, and Business level of English
• Ability to stay calm, accurate, and professional under pressure
• Good problem-solving skills, using guidelines and data to make decisions effectively
• Flexibility to adapt to new tools, processes, and feedback
• Ability to manage time and priorities in a fast-paced, high-volume environment
• Reliability, integrity, and a positive, collaborative attitude 

Nice to Have 

• Prior working experience in customer support, contact center, or service roles
• Experience in travel, e-commerce, hospitality, or BPO is a plus
• Experience working with international customers or partners
• Familiarity with contact center, CRM, or ticketing systems
• Additional language skills beyond the core required language for the role if any 

Why Agoda 

• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• Structured training, coaching, and clear performance metrics
• Opportunities to grow your career within the Customer Experience Group or across Agoda
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment)
• Daily snack + coffee machine

Hiring Process:

• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer

#2 #3 #LI-JI2 #CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

PR Manager

We’re looking for an experienced PR Manager to handle our media relations in Thailand.

  

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

  

Thailand’s PR Manager will leverage strong local media relations to implement the PR strategy and heavily support ongoing projects in the country. We’re looking for someone with a long-term strategic approach to PR who can build Bolt’s narrative, help elevate the brand, and raise awareness of our ride-hailing and business lines.

  

• Owning media relations in Thailand, which involves forming and maintaining good relationships with journalists, responding to media inquiries, and staffing interviews/press events.
• Collaborating with Public Policy on key regulatory issues in Thailand.
• Working together with marketing and social media teams on integrated campaigns.
• Managing communication crises if and when they arise.
• Training spokespeople, ensuring Bolt spokespeople are prepared to represent the company during media engagements and public events.
• Supporting brand-related activities.

  

• You are passionate about PR and the impact shared mobility can have on better cities.
• You’ve been working in PR, with proven experience in creating a network of journalists along the way.
• You thrive in an environment with many challenges by leveraging a “get-it-done” attitude.
• Your written and spoken English and Thai are flawless.
• You’ve been building and executing PR strategies with a proven track record of driving long-term narratives in the public space. It is even better if you’ve been doing all this while part of international teams and handling public policy-related issues.
• You have excellent project management and reporting skills, plus you feel at home in environments where teamwork and aligning with stakeholders are key.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

  

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

  *Some perks may differ depending on your location and role.