Job Description

Job Title: Specialist, Payroll Design  - JG 4
Reports to: Senior Manager ,  Payroll

Level: 4
Experience: 8–10 Years

Location: Bangkok

Role Purpose:
Payroll Service Design, Governance & Continuous Improvement is responsible for designing, maintaining, and enhancing the global payroll operational framework. This role ensures payroll operations are robust, efficient, and scalable by establishing strong SLAs, KPIs, governance controls, and a disciplined culture of continuous improvement.

A key element of this responsibility is to lead and embed these standards into all payroll projects, including system implementations, vendor transitions, and global expansions. By acting as the critical bridge between strategic design and operational execution, this role translates global payroll standards into practical, future-proof ways of working, ensuring consistent service delivery, financial accuracy, and audit readiness across all initiatives.

Key Responsibilities:

• Payroll Operating Framework & Governance
  • Own, maintain, and enhance the global payroll operating model, standard operating procedures (SOPs), process maps, and escalation frameworks.
  • Define and manage global payroll calendars and cut-off schedules.
  • Maintain the payroll governance and control framework, including approval matrices, segregation of duties, and the risk & control register.
  • Ensure all regional teams and external vendors adhere to defined global standards.
• Performance Management (SLA & KPI Oversight)
  • Design, implement, and manage a comprehensive global SLA and KPI framework covering accuracy, timeliness, first-time-right rates, and cost efficiency.
  • Produce and analyze monthly performance dashboards to track trends and identify service gaps.
  • Lead root-cause analysis for performance issues and drive corrective action plans.
• Audit, Compliance & Risk Management
  • Act as the primary point of coordination for all internal and external payroll audits (Internal Audit, External Audit, SOC1/ISAE).
  • Ensure perpetual audit readiness across the global payroll function.
  • Track, manage, and ensure timely closure of all audit findings and control action items.
• Continuous Improvement & Process Excellence
  • Establish and own the Payroll Continuous Improvement (CI) framework, identifying opportunities for automation, standardization, and simplification.
  • Lead CI initiatives (e.g., Lean, Six Sigma, Kaizen) to eliminate high-volume manual tasks, rework, errors, and process bottlenecks.
  • Quantify, track, and report on benefits realization, including reduced error rates, shorter cycle times, cost savings, and improved employee experience.
  • Foster a culture of continuous improvement across the payroll and accounting teams.
• Project, Change & Vendor Management
  • Serve as the payroll Subject Matter Expert (SME) for key projects, including system upgrades, vendor transitions, and country expansions.
  • Support User Acceptance Testing (UAT), cutover planning, and hypercare support to ensure successful project implementations.
  • Govern vendor performance through SLA tracking, preparing Quarterly Business Review (QBR) materials, and driving service improvement plans (SIPs).
  • Act as a central coordination point for resolving cross-regional operational issues.
• Payroll & Accounting Alignment
  • Partner closely with the Payroll Accounting team to ensure clear ownership and seamless handoffs between payroll processing and accounting activities.
  • Align on and reinforce controls impacting the general ledger (GL) and balance sheet integrity.
  • Support governance of payroll-to-GL reconciliation processes and escalate accounting-impacting issues.

Key Stakeholders:

• Head of Payroll Operations & Payroll Accounting
• Regional Payroll Managers & Teams
• Head of Payroll Accounting & Finance Controllers
• HR Operations, HRIT, and Shared Services Leadership
• Internal & External Audit Teams
• Payroll Vendors and Technology Partners

Success Measures (KPIs):

• Service Delivery: Consistent achievement or improvement against all payroll SLAs and KPIs (accuracy, on-time delivery).
• Quality & Efficiency: Measurable reduction in rework, retro payments, and manual processing time.
• Governance: Reduction in audit findings and strengthened control compliance.
• Improvement: Tangible benefits delivered through process simplification, automation, and standardization projects.
• Stakeholder Satisfaction: Positive feedback from regional and functional leaders on governance and support effectiveness.

Required Experience & Qualifications:

Experience:

• 7–8 years of progressive experience within global payroll operations, payroll project management, governance, or payroll accounting.
• Hands-on experience designing SLAs/KPIs, driving process improvement initiatives, and supporting large-scale payroll transformations.
• Proven experience managing outsourced payroll vendors and multi-country payroll models.
• Practical exposure to major payroll platforms (e.g., Workday, SAP, ADP, CloudPay, Dayforce).

Skills & Competencies:

• Analytical Acumen: Expert ability in data analysis, KPI design, trend spotting, and root-cause analysis.
• Process Excellence: Strong skills in process mapping, re-engineering, and methodologies like Lean or Six Sigma.
• Structured Governance: A meticulous and structured approach to documentation, controls, and risk management.
• Influential Leadership: Ability to lead, influence, and drive change without direct authority in a complex, matrixed environment.
• Communication: Exceptional verbal and written communication skills, capable of engaging effectively with technical teams, vendors, and senior leadership.
• Problem-Solving: A proactive and strategic problem-solver with a focus on designing sustainable, scalable solutions.

Top 5 Strategic Contributions for Payroll & Payroll Accounting

1. Establish a Unified Framework of Governance & Control

This role will create a single source of truth for how payroll is run, creating clarity and reducing risk for both operations and accounting teams.

• For Payroll Ops: Clear SOPs, escalation paths, and defined controls reduce ambiguity and prevent errors.
• For Payroll Accounting: A robust control framework and segregation of duties ensure the integrity of data flowing into the General Ledger (GL), making reconciliations smoother and more reliable.
• Result: A standardized, audit-ready environment that builds confidence with Finance and Internal Audit. 

2. Drive Data-Driven Performance Management with SLAs & KPIs

The manager will move the organization from reactive problem-solving to proactive performance management by implementing a clear metrics framework.

• For Payroll Ops: Metrics like First-Time-Right and retro correction rates directly measure process quality and pinpoint areas for improvement.
• For Payroll Accounting: Shared metrics on payroll accuracy provide an early warning system for potential accounting issues, allowing for proactive resolution before the books are closed.
• Result: Objective performance visibility that aligns both teams on shared goals of accuracy and timeliness.

3. Embed Continuous Improvement (CI) to Eliminate Manual Work & Rework

This role will systematically identify and eliminate the root causes of inefficiency that plague both departments.

• For Payroll Ops: Targeting high-volume manual tasks and error-prone steps directly reduces the operational burden and frees up capacity.
• For Payroll Accounting: Reducing rework and errors in payroll processing means fewer correcting journals and less time spent investigating discrepancies.
• Result: A more efficient function with lower costs, faster cycle times, and less frustration for both teams.

4. Champion Strategic Automation and Technology Optimization

The manager will act as a key driver for leveraging technology to create a seamless flow of accurate data from HR to Payroll to Accounting.

• For Payroll Ops: Identifying automation opportunities for data validation, report generation, and payment processing.
• For Payroll Accounting: Ensuring system upgrades and new tools are designed with seamless payroll-to-GL reconciliation in mind, automating data feeds wherever possible.
• Result: Reduced manual intervention, minimized risk of human error, and a more streamlined E2E process. 

5. Serve as the Central Hub for Vendor & Project Governance

This role ensures that external partners and internal projects deliver value and adhere to the organization's standards, rather than creating new problems.

• For Payroll Ops: Rigorous vendor SLA management and QBRs ensure service quality and hold partners accountable.
• For Payroll Accounting: By acting as the payroll SME on projects (e.g., system changes, new country expansions), the manager ensures that accounting requirements for controls and data integrity are "baked in" from the start, not added as an afterthought.
• Result: Successful, low-risk implementations and a predictable, high-quality service from vendors. 

#payroll #shanghai #beijing #hongkong #budapest #dublin #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #newdelhi #bangalore #india #yokohama  

Job Details

• 💼 Revenue Team
• 📍 Thailand
• 🕜 Full-Time - Remote

What you will do

 You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.

What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.

We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. The BI team focuses on a core area of our product suite — a supportive, driven group with real opportunities for career growth and the chance to learn from experienced leaders.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.
• You are fluent in written and spoken English and Thai.

About the Role

The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You’ll Do

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions
• Assist with Veeam Software solution implementation effort estimation
• Assist with post-installation issues
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Assist in the selling of Professional Services
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight travel to meet company goals and objectives
• Perform other duties, as assigned

What You’ll Bring

• VMware VCP, Microsoft MCSE or equivalent experience
• Prince 2, ITIL, PMP, or equivalent experience
• Bachelor’s Degree in technology required (A combination of education and experience will be considered)
• Hands-on experience with Veeam’s Core products
• Proven Consulting and Project Management experience
• Excellent communication, interpersonal and relationship-building skills
• Responsible for understanding customer needs and architecting an appropriate solution.
• Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, Data Analytics
• Extensive experience with Data Center, Business Continuity and Operating Systems
• A proven track record of success (Attitude, Competency, Activity Levels)
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols

#LI-LW1 

The Opportunity:

We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks.

The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy.

Our Employee Relations consultants work closely with key stakeholders including our Legal/Compliance team, Corporate Tax, Corporate Governance, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda.

What You’ll Do:

• Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance.
• Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy framework. Critically evaluate systemic issues in manager capability and practices and escalate them appropriately to business leaders for sustainable resolution.
• Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis.
• Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes.
• Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements.
• Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices.
• Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences.
• Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities. 

Required Qualifications:

• Deep understanding of employee relations, labor relations and workplace dispute management.
• Strong working knowledge of employment legislation, regulations and industrial relations practices.
• Ability to interpret legislation and apply it practically within complex organizational environments.
• Advanced stakeholder management and influencing capability across senior leaders, unions and regulators.
• Strong negotiation, mediation and conflict-resolution skills.
• Ability to balance organizational risk with empathy and sound judgement.
• Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience.
• A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues.
• Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios.
• Hands-on experience managing and executing restructuring/change management projects
• Strong analytical and critical thinking skills
• Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders
• Ability to cope well with ambiguity and change
• High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations.
• Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs.
• Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies.
• Fluency in written and spoken English, with strong communication skills to effectively convey complex information.
• Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future.

Preferred Qualifications:

• Curiosity, ready to challenge current practices and perspectives
• Great attention to detail
• Great sense of ownership and reliability
• Multicultural or International Experience
• Humility, flexibility, good interpersonal skills

Bangkok based, relocation provided.

The Opportunity

This is not a customer‑facing Product role. This position sits within Agoda’s Tax team under the broader Finance organization, focusing on internal finance and tax platforms that enable compliance, automation, and scalable operations.

As a Finance Systems Product Manager / Senior Specialist (Tax Technology), you will play a critical role in the design, implementation, and ongoing operation of Agoda’s tax technology stack, with a strong focus on indirect tax engines and compliance enablement.

Based in Bangkok with Agoda Services Co. Ltd, this role reports to the Tax Data & Technology Associate Director and is part of a Tax organization that is rapidly expanding to support the evolving global tax landscape for digital services. While the role applies product‑management principles (such as requirements definition, solution design, and lifecycle ownership), it is not part of Agoda’s core Product organization. Instead, you will act as a hands‑on tax systems and solutions partner, working closely with Finance, Accounting, Product, Engineering, Legal, and senior stakeholders, as well as sister brands and our US parent company.

This is a systems‑first, highly practical role at the intersection of tax, data, and technology. You will translate complex tax requirements into scalable system logic, contributing directly to Agoda’s compliance, automation, and risk‑mitigation agenda in a fast‑growing, platform‑driven environment.

As Agoda continues to evolve, the scope of this role may expand. You will be expected to adapt, grow, and take on new responsibilities as the organization and regulatory landscape change.

Key Responsibilities

Tax Systems Design & Implementation

• Contribute to the design, implementation, and continuous enhancement of tax and tax‑related systems, with a primary focus on indirect tax engines and tax services
• Partner with Finance, Accounting, Product, and Engineering teams to define, test, and embed tax requirements into core platforms
• Own and support ERP tax configuration and maintenance, including tax codes and related setup
• Support the integration and optimization of external tax engines and tools across ERP, billing, and payment systems
• Support tax technology initiatives end‑to‑end, from requirements gathering and solution design through UAT, go‑live, and transition to business‑as‑usual support

Indirect Tax Compliance Enablement

• Ensure tax systems are correctly configured to support indirect tax compliance across multiple jurisdictions
• Embed system support for digital tax requirements such as e‑invoicing, real‑time reporting, and jurisdiction‑specific mandates
• Support the Tax team during audits and inquiries by ensuring accurate system outputs, traceability, and audit readiness

Tax Data, Controls & Governance

• Support the definition and maintenance of tax‑relevant data models, ensuring accuracy, consistency, and usability across systems
• Work with Tax, Finance, and Technology teams to design and test automated tax controls embedded within systems and processes
• Document tax processes, system logic, and data flows to support governance, transparency, and control frameworks

Cross‑Functional Collaboration

• Act as a Tax Technology Subject Matter Expert (SME) within the Finance function
• Translate tax requirements into clear, structured functional specifications and system logic that technology teams can build against
• Liaise with external vendors and implementation partners during system upgrades, integrations, and enhancements

Continuous Improvement & Change

• Identify opportunities to standardize, automate, and simplify tax processes through improved system design and usage
• Stay informed on indirect tax regulatory developments and assess their impact on existing tax technology solutions
• Contribute to the evolution of the Tax Data & Technology roadmap, supporting a scalable, compliance‑first tax ecosystem

Qualifications & Skills

• 6+ years of experience in tax technology, tax systems, or tax transformation projects within a multinational or digital business
• Degree in Accounting, Tax, Finance, Information Systems, Computer Science, or a related field; professional tax or accounting qualification is a plus
• Proven experience translating indirect tax requirements into system logic, tax determination rules, and configurations
• Hands‑on experience with ERP systems and indirect tax engines, including configuration, testing, and issue resolution
• Familiarity with automation and data analytics tools (e.g. Alteryx, Power BI, or similar)
• Strong ability to analyze end‑to‑end transaction flows, identifying tax determination gaps, data quality issues, and system limitations
• Comfortable working cross‑functionally with Finance, Accounting, Product, Engineering, and Tax teams
• Clear, structured communicator with strong documentation skills, able to explain system logic and tax behavior to non‑technical stakeholders
• Experience working in agile or iterative delivery environments is a plus
• Able to operate effectively in a fast‑changing environment, with the flexibility to grow as the role evolves

#Thailand #Singapore #Malaysia #Philippines #India #UK #Ireland #Netherlands #Germany #Australia #NewZealand #USA #Canada #TaxTechnology #TaxSystems #IndirectTax #VAT #GST #ERP #FinanceTechnology #TaxCompliance #DigitalTax #TaxData

Get To Know Our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:
In this role, you will be leading a team of TA Partners and Associate TA Partners while also collaborate with multiple stakeholders such as Operations leaders, HR Generalists, HR Specialist, Technology & Analytics team etc. You will be focusing on two different areas including leading your team to achieve set hiring targets and successfully executes project to continuously improve the recruitment function.

In this Role, you'll get to: 

• Lead the team to hire to target and be 100% staffed by optimizing sourcing, recruitment funnel and the team organization
• Drive improvements to increase the quality of hires (measured by objective metrics) through data-driven experimentation
• Ensure operational excellence in your team for every step of the recruitment process (new positions intake, JDs, pre-screening, interviews scorecards, offer communication, etc.)
• Leverage and analyze Data and Recruitment Reports to effectively partner with the Team and Business
• Reduce the cost per hire
• Ensure that Hiring Managers supported by your team develop interviewing skills
• Develop strategies to build talent pipelines and effectively raise or lower the bar adapting to hiring needs
• Manage, coach and build a team of strong Recruiters and enable them to hire game changers for Agoda
• Lead projects to transform the recruitment function. Examples of possible projects are:
  • Defining operational excellence in the recruitment process
  • Introducing new assessment tools
  • Building an upskilling program for Recruiters
  • Experimenting with different recruitment processes

What you'll Need to Succeed:

• Between 8-10+ years of experience in recruitment and a minimum of 4 years of team management experience in a fast-paced, dynamic global environment
• Previous experience in hiring for Southeast Asia market is a plus
• Exposure to headcount models and resource planning is a must
• Ability to leverage data to take decisions and optimize the results
• Leadership skills to rally recruiters to achieve stretch targets
• Ability to work effectively with multiple stakeholders
• Fluent in English
• Autonomous and highly motivated with a strong sense of urgency.

**This role is based in Bangkok, relocation support will be provided.**

About the role

The Enterprise Account Manager is responsible for developing and closing business with new and existing Enterprise segment customers. The focus is on the largest and most strategic named accounts in the assigned territory.  

What You’ll Do             

• Meets or exceeds individual and team revenue targets in Enterprise market segment (5,000 employees+ businesses) in assigned territory
• Grows pipeline by teaming with Inside Sales, System Engineers and Channel & Alliance Partner sales teams
• Performs direct customer-facing enterprise sales activities in the field together with Channel and Alliance Partners
• Proposes, coordinates and participates in marketing activities to enterprise named accounts
• Enters reliable forecasting and account/opportunity details in SalesForce on a timely basis
• Builds strong relationships with executives, articulates Veeam’s solution and business value, creates demand and closes deals
• Develops a pipeline of activity that focuses on short, medium, and long-term revenue opportunities within the assigned accounts that result in quarterly, revenue generation
• Effectively executes account plans and opportunity plans to drive demand and revenue generation
• Finds, assesses, and prioritizes existing and future opportunities with customers, Veeam teammates, and the Channel Partner ecosystem
• Engages with strategic Alliance Partners to drive mutually beneficial revenue opportunities
• Ability to travel 0 - 75% of the time within the assigned territory/region requirements

What You’ll Bring
             

• Bachelor's Degree and/or equivalent years of experience                      
• At least five (5) years of Enterprise sales experience, selling software through the channels and end users                  
• Experience in business-to-business selling and managing using a consultative sales approach
• Excellent management and communication skills (written, verbal and interpersonal)                
• Ability to work independently with limited direction in a fast-paced environment                  
• Builds and nurtures C-level and decision maker relationships              

Bonus Skills             

• Knowledge of large distributors and value added resellers (VAR’s) is highly desired                
• Knowledge of virtualization industry                  
• Microsoft Office tools (Word, Excel, PowerPoint, etc.)               
• Knowledge of solution selling and value-based selling techniques                    
• Knowledge of different sales methodologies and customer relationship management (CRM) system: Salesforce knowledge is required        

About the Role

 The Team Lead, Systems Engineering leads a team of professional Systems Engineers responsible for delivering consistent technical execution, strong customer outcomes, and measurable business impact across a defined region or segment. 

This role balances people leadership, operational execution, and technical oversight. It exists to ensure Systems Engineering efforts stay aligned to business priorities while adapting to a market that continues to change rapidly. 

Veeam has evolved beyond the legacy as a virtualization backup leader into a data resilience platform company. Customers now expect more than recovery—they expect confidence in their data as it becomes increasingly distributed, regulated, and consumed by analytics and AI initiatives. This role plays a direct part in that shift by developing teams that can guide customers through real change, not just product adoption. 

What You’ll Do

Data underpins modern business. It drives operations, customer trust, compliance, and innovation. At the same time, it has become one of the most exposed parts of the enterprise due to ransomware, system failures, architectural sprawl, and accelerating AI adoption. 

Data resilience is no longer a technical detail. It is a business requirement—and increasingly a prerequisite for responsible AI use. 

This role ensures that Veeam’s strategy becomes execution. By building strong teams, improving how work gets done, and aligning technical engagement to real customer needs, the Manager, Systems Engineering directly influences customer success, partner effectiveness, and Veeam’s credibility in a market where resilient, trusted data is foundational to both security and innovation. 

People Leadership & Team Effectiveness 

• Lead, mentor, and develop a team of professional Systems Engineers, ensuring consistent productivity, quality, and results. 
• Manage performance with clarity and fairness, providing coaching that supports growth and accountability. 
• Build a team culture that values preparation, ownership, and customer impact. 
• Improve processes and execution consistency to help the team scale effectively. 

Business & Operational Alignment 

• Align Systems Engineering activities to sales priorities, account strategies, and regional business plans. 
• Operate with sound judgment in day-to-day decisions, consulting leadership when scope or impact requires it. 
• Track progress against goals and adjust priorities as conditions change. 
• Ensure company initiatives are executed consistently and with purpose. 

Technical & Strategic Oversight 

• Guide teams through complex technical and customer challenges, helping them navigate ambiguity and competing priorities. 
• Serve as a technical escalation point, ensuring architectural quality and alignment to Veeam’s data resilience strategy. 
• Ensure teams can clearly position how resilient, secure, and governed data enables cloud, analytics, and AI initiatives, not just recovery. 
• Share field insight that improves positioning, execution, and cross-functional collaboration. 

Cross-Functional & Ecosystem Leadership 

• Partner closely with Sales Leadership to improve planning, prioritization, and execution. 
• Work across internal teams—including product, engineering, and alliances—to support customer and partner success. 
• Build strong working relationships with customers, partners, and technology vendors. 
• Support partner-led opportunities where appropriate to extend reach and capability. 

What You’ll Bring

• 8+ years of experience in pre-sales systems engineering, solutions architecture, or enterprise technology roles. 
• Experience leading professional teams in pre-sales systems engineering, solutions architecture, or enterprise technology roles in a customer facing environment.  
• A track record of mentoring, performance management, and improving team effectiveness. 
• Broad understanding of enterprise infrastructure and data-centric technologies sufficient to guide and challenge technical teams. 
• Ability to collaborate across functions and influence outcomes without relying on authority. 
• A mindset of curiosity, learning and innovation.  
• Clear, confident communication skills that keep teams aligned and focused. 
• Comfort operating in a fast-moving environment where priorities evolve. 
• Willingness to travel 50-75%. 

#LI-LW3

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. 

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. 

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. 

Get to Know Our Team 

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 

The Opportunity 

As a Customer Experience Specialist in Bangkok, Thailand, supporting Korean and English, you will: 

• Build strong problem-solving and communication skills that open doors to many future roles
• Support customers and partners from multiple countries and cultures, gaining truly global experience
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly 

In this Role, you'll get to: 

• Deliver outstanding service to guests and partners via phone, email, and chat 
• Handle a high volume of inquiries and deliver accurate, timely resolutions
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
• Apply Agoda policies and procedures in a fair and consistent way
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
• Safeguard customer data and maintain strict confidentiality at all times
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
• As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
• Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills and Competencies 

• A bachelor's degree is required
• Strong customer focus and a genuine desire to help others
• Excellent spoken and written Korean skills, and Business level of English
• Ability to stay calm, accurate, and professional under pressure
• Good problem-solving skills, using guidelines and data to make decisions effectively
• Flexibility to adapt to new tools, processes, and feedback
• Ability to manage time and priorities in a fast-paced, high-volume environment
• Reliability, integrity, and a positive, collaborative attitude 

Nice to Have 

• Prior working experience in customer support, contact center, or service roles
• Experience in travel, e-commerce, hospitality, or BPO is a plus
• Experience working with international customers or partners
• Familiarity with contact center, CRM, or ticketing systems
• Additional language skills beyond the core required language for the role if any 

Why Agoda 

• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• Structured training, coaching, and clear performance metrics
• Opportunities to grow your career within the Customer Experience Group or across Agoda
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment)
• Daily snack + coffee machine

Hiring Process:

• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer

#2 #3 #LI-JI2 #CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

Our Purpose – Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. 

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. 

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. 

Get to Know Our Team 

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 

The Opportunity 

As a Customer Experience Specialist in Bangkok, Thailand, supporting Korean and English, you will: 

• Build strong problem-solving and communication skills that open doors to many future roles
• Support customers and partners from multiple countries and cultures, gaining truly global experience
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly 

In this Role, you'll get to: 

• Deliver outstanding service to guests and partners via phone, email, and chat 
• Handle a high volume of inquiries and deliver accurate, timely resolutions
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
• Apply Agoda policies and procedures in a fair and consistent way
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
• Safeguard customer data and maintain strict confidentiality at all times
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
• As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
• Enjoy Agoda's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills and Competencies 

• A bachelor's degree is required
• Strong customer focus and a genuine desire to help others
• Excellent spoken and written Korean skills, and Business level of English
• Ability to stay calm, accurate, and professional under pressure
• Good problem-solving skills, using guidelines and data to make decisions effectively
• Flexibility to adapt to new tools, processes, and feedback
• Ability to manage time and priorities in a fast-paced, high-volume environment
• Reliability, integrity, and a positive, collaborative attitude 

Nice to Have 

• Prior working experience in customer support, contact center, or service roles
• Experience in travel, e-commerce, hospitality, or BPO is a plus
• Experience working with international customers or partners
• Familiarity with contact center, CRM, or ticketing systems
• Additional language skills beyond the core required language for the role if any 

Why Agoda 

• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• Structured training, coaching, and clear performance metrics
• Opportunities to grow your career within the Customer Experience Group or across Agoda
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment)
• Daily snack + coffee machine

Hiring Process:

• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer

#2 #3 #LI-JI2 #CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

Your role in our journey:

As a pivotal member of the new Talent Acquisition Operational Excellence Team, you will lead transformative projects that redefine talent acquisition. Your strategic vision will not only elevate the quality of our hires but also streamline our processes, making a lasting impact on Agoda's future. With a data-driven mindset and a bias for using technology, you will be at the forefront of innovation, crafting solutions that have positive impact on a global scale. As a member of this new team, you will have the opportunity to shape how this team is organized and operates. 

What you will achieve: 

• Own initiatives to optimize key metrics like Time to hire, Cost per hire, Conversion, etc., enhancing our operational excellence. 
• Influence the future of Agoda by presenting your visionary projects (based on a data-driven approach) to senior leaders and securing their support. 
• Collaborate with the People Technology Team to pioneer tech-driven solutions, from AI to advanced analytics. 
• Imagine yourself leading projects that impact hundreds of thousands of job applicants through technology, help to reduce dozens of thousands of working hours using GenAI, enable integrated talent strategies, etc. 
• Over time, mentor and lead a team of analysts, multiplying your impact. 

Required qualifications:

• At least 5-10 years in project management, strategy, operations, or consulting, ready to take on a role that challenges and excites. 
• A data wizard with a command of SQL and Microsoft Office, and a curiosity for new analytical tools. 
• A strategic thinker with a proven track record of turning plans into measurable success. 
• A dynamic team player who thrives in multicultural, fast-paced environments, and embraces uncertainty with a growth mindset. 

Why Agoda? 

• Career Growth: We invest in your development with a vast range of learning solutions. We never run out of new challenges for you to take on, and new initiatives and teams are initiated frequently. 
• Innovative Culture: Work with the latest tech and be part of a team that is not afraid to experiment and innovate. 
• Flexibility: Enjoy the flexibility of our hybrid model and our remote work program, designed to fit your lifestyle. 
• Benefits: Experience our competitive benefits package, including travel perks, wellness programs, and more. 
• Diversity: Join an inclusive community where everyone's voice is heard and valued. 

Kindly note that this is a Bangkok-based position, and relocation support will be provided. The interview process will begin in January.