The Role

Podium is looking for a talented AI Engineer where your primary mandate is twofold: rebuild and modernise our lead funnel using AI-first architecture, and design and deploy a suite of internal AI agents that eliminate repetitive, manual work for our AEs and SDRs — giving them more time to sell.

If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!

What you will be doing

• Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
• Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
• Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
• Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
• Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
• Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have

• 5-8+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Proven success designing and maintaining distributed or high-throughput systems.
• Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
• Excellent communication skills and the ability to work effectively across teams.
• A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving.
• Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have

• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring.
• Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.
• Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
• Hands-on experience with fine-tuning and data curation for improving model performance.

Why you’ll love working here: 

• Podium is the best place to work to:
• Join the leaders in AI agents
• Unlock career-defining growth
• Build with world-class talent
• Make a real impact on local business

Benefits:

• Open and transparent culture 
• Health and Wellbeing Benefits
• 4 weeks of annual leave
• Melbourne CBD Office - Located on the corner of Queen & Collins St
• Snacks cupboard always stocked up
• Catered lunch the last week of every month

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

So, what’s the role all about?

A NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
• These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
• You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
• You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
• The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?

• Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?

Education & Background

• Hands-on experience building and operating end-to-end production systems at scale.
• With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
• Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.

AI & Technology Expertise

• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Experience developing or operating AI/LLM-powered systems in production is a major plus.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go is an advantage.

CX & Industry Knowledge

• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• Prior experience in customer-facing or externally-led technical roles is a plus.

Strategic & Communication Skills

• A clear, direct communicator who can be equally persuasive with engineers and executives.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

• Build AI agents that run in production at meaningful scale, not slideware or research exercises.
• Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
• Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
• Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
• Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

Requisition ID: 10742

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

Why Dialpad

Dialpad’s Agentic AI platform turns conversations into autonomous workflows that drive revenue, efficiency, and unforgettable customer experiences. Fortune 1000 companies trust our AI Voice & Digital Agents to resolve millions of interactions every day. We’re scaling fast and need Forward Deployed Engineers who want to be at the intersection of innovation and business impact.

Your Role

The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production ready, high-impact Agentic AI systems, driving business outcomes. FDE’s will act as the company's most technically fluent business consultant and the customer's most trusted AI architects. 

What We Do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.

• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision, you build the capability that validates the investment.

• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.

• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.

• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi‑step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

About You

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.

• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks.

• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.

• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.

• Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun.

Bonus Points

• Telephony stack knowledge (WebRTC, SIP, SBCs).

• Experience deploying chatbots or voice bots at >10K daily conversations.

• Contributions to open‑source AI agent frameworks.

How We Work

Our values mirror those of top forward‑deployed orgs: Customer First, Relentless Momentum, Extreme Ownership, and One Team. We ship, learn, and iterate - fast.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

BeyondTrust is a global leader in privileged access management. Our products provide remote access and privileged control capabilities that are deployed across thousands of enterprise environments worldwide. That makes us a high-value target. Nation-state actors, ransomware operators, and sophisticated threat groups actively target companies like ours—not just to compromise our corporate environment, but to reach the customers who trust our software to protect their most sensitive systems. A compromise of BeyondTrust is a compromise of the privileged access layer inside our customers’ networks. We take that responsibility seriously.

As a SOC Analyst on our Cyber Defense Operations team, you will serve as a front-line defender responsible for protecting both BeyondTrust’s enterprise infrastructure and the integrity of the products our customers depend on. You will monitor, investigate, and respond to security events in an environment where the stakes are real and the adversaries are capable. You will work alongside experienced threat hunters, incident responders, and detection engineers in a collaborative team that values sharp analytical thinking over checkbox compliance.

This team is building toward an AI-augmented operating model. You will be expected to use AI-driven tools in your daily work and to contribute to how we integrate these capabilities into our detection, triage, and response workflows. We are not looking for people who are waiting to be told what to do—we are looking for people who want to build something.

What You’ll Do

Alert Triage & Monitoring 

• Monitor and triage security alerts across SIEM, EDR, and CSPM platforms covering both corporate and product environments.
• Investigate alerts to determine scope, severity, and whether escalation is warranted.
• Leverage AI-assisted triage and enrichment tools to accelerate analysis and reduce mean time to detect.
• Classify, document, and track alerts through the full lifecycle using ticketing and case management systems.

Incident Response & Investigation 

• Participate in or lead incident response engagements from detection through remediation, including evidence collection, forensic analysis, root cause determination, and stakeholder communication.
• Conduct investigations across SIEM, EDR, CSPM, and cloud-native log sources including identity provider logs, cloud audit trails, and network flow data—spanning both corporate and product infrastructure.
• Execute established IR runbooks across identity, endpoint, cloud, and email investigation workflows.
• Manage or assist with evidence handling, forensic artifact collection, and chain-of-custody procedures.
• Produce clear, decision-ready incident summaries and post-incident reports for both technical and leadership audiences.

Detection Engineering & Threat Intelligence 

• Contribute to the design, implementation, and tuning of detection rules across SIEM and EDR platforms, with a focus on reducing false positives and closing coverage gaps.
• Translate threat intelligence (CVE advisories, CISA alerts, vendor bulletins, open-source feeds) into actionable detection content, with particular attention to threats targeting privileged access tooling and supply chain attack vectors.
• Help maintain and evolve detection coverage mapped to MITRE ATT&CK.
• Partner with threat hunting peers to validate detection logic through hypothesis-driven hunts.

AI Integration & Automation 

• Use AI-driven tools for alert triage, enrichment, and investigation as a standard part of daily operations.
• Contribute to the evaluation, integration, and optimization of AI and automation capabilities across the team’s workflows.
• Assist in designing prompts, agent workflows, or LLM-based pipelines that augment analyst capabilities and reduce manual effort.
• Partner with engineering teams to improve log ingestion, data quality, and tool integrations.

Operational Excellence 

• Maintain daily operational notes and shift handoff documentation.
• Contribute to and refine IR runbooks, playbooks, and standard operating procedures.
• Participate in on-call rotation for after-hours incident escalation.
• Track and report on operational metrics (MTTD, MTTR, MTTC, false positive rate) and identify improvement opportunities.
• Participate in tabletop exercises, purple team activities, and post-incident reviews. 

What You’ll Bring

• 2+ years of experience in a SOC, security operations, or incident response role.
• Understanding of common attack frameworks (MITRE ATT&CK), network protocols, and endpoint behavior.
• Experience with at least one SIEM platform and familiarity with writing search or detection queries.
• Familiarity with EDR platforms and cloud environments (IaaS preferred).
• Comfort using AI systems (e.g., LLM-based assistants, copilots, or AI-driven analysis tools) as part of security workflows.
• Strong written communication skills; able to document findings clearly and concisely for both technical and non-technical audiences.

Nice To Have

• Experience leading or co-leading complex incident response engagements from triage through remediation.
• Experience with identity and access management platforms and cloud security posture management tools.
• Scripting and automation skills (Python, PowerShell, or equivalent) applied to security workflows.
• Familiarity with SOAR platforms or orchestration tools for automated response and enrichment.
• Experience designing or implementing AI agent architectures, LLM-based automation pipelines, or prompt engineering for security use cases.
• Experience building or contributing to threat intelligence programs or detection-as-code pipelines.
• Understanding of the privileged access management landscape and the threat actors that target it.
• Track record of evaluating and adopting emerging technologies in a production security environment.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-DF1

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

BeyondTrust is a global leader in privileged access management. Our products provide remote access and privileged control capabilities that are deployed across thousands of enterprise environments worldwide. That makes us a high-value target. Nation-state actors, ransomware operators, and sophisticated threat groups actively target companies like ours—not just to compromise our corporate environment, but to reach the customers who trust our software to protect their most sensitive systems. A compromise of BeyondTrust is a compromise of the privileged access layer inside our customers’ networks. We take that responsibility seriously.

As a SOC Analyst on our Cyber Defense Operations team, you will serve as a front-line defender responsible for protecting both BeyondTrust’s enterprise infrastructure and the integrity of the products our customers depend on. You will monitor, investigate, and respond to security events in an environment where the stakes are real and the adversaries are capable. You will work alongside experienced threat hunters, incident responders, and detection engineers in a collaborative team that values sharp analytical thinking over checkbox compliance.

This team is building toward an AI-augmented operating model. You will be expected to use AI-driven tools in your daily work and to contribute to how we integrate these capabilities into our detection, triage, and response workflows. We are not looking for people who are waiting to be told what to do—we are looking for people who want to build something.

What You’ll Do

Alert Triage & Monitoring 

• Monitor and triage security alerts across SIEM, EDR, and CSPM platforms covering both corporate and product environments.
• Investigate alerts to determine scope, severity, and whether escalation is warranted.
• Leverage AI-assisted triage and enrichment tools to accelerate analysis and reduce mean time to detect.
• Classify, document, and track alerts through the full lifecycle using ticketing and case management systems.

Incident Response & Investigation 

• Participate in or lead incident response engagements from detection through remediation, including evidence collection, forensic analysis, root cause determination, and stakeholder communication.
• Conduct investigations across SIEM, EDR, CSPM, and cloud-native log sources including identity provider logs, cloud audit trails, and network flow data—spanning both corporate and product infrastructure.
• Execute established IR runbooks across identity, endpoint, cloud, and email investigation workflows.
• Manage or assist with evidence handling, forensic artifact collection, and chain-of-custody procedures.
• Produce clear, decision-ready incident summaries and post-incident reports for both technical and leadership audiences.

Detection Engineering & Threat Intelligence 

• Contribute to the design, implementation, and tuning of detection rules across SIEM and EDR platforms, with a focus on reducing false positives and closing coverage gaps.
• Translate threat intelligence (CVE advisories, CISA alerts, vendor bulletins, open-source feeds) into actionable detection content, with particular attention to threats targeting privileged access tooling and supply chain attack vectors.
• Help maintain and evolve detection coverage mapped to MITRE ATT&CK.
• Partner with threat hunting peers to validate detection logic through hypothesis-driven hunts.

AI Integration & Automation 

• Use AI-driven tools for alert triage, enrichment, and investigation as a standard part of daily operations.
• Contribute to the evaluation, integration, and optimization of AI and automation capabilities across the team’s workflows.
• Assist in designing prompts, agent workflows, or LLM-based pipelines that augment analyst capabilities and reduce manual effort.
• Partner with engineering teams to improve log ingestion, data quality, and tool integrations.

Operational Excellence 

• Maintain daily operational notes and shift handoff documentation.
• Contribute to and refine IR runbooks, playbooks, and standard operating procedures.
• Participate in on-call rotation for after-hours incident escalation.
• Track and report on operational metrics (MTTD, MTTR, MTTC, false positive rate) and identify improvement opportunities.
• Participate in tabletop exercises, purple team activities, and post-incident reviews. 

What You’ll Bring

• 2+ years of experience in a SOC, security operations, or incident response role.
• Understanding of common attack frameworks (MITRE ATT&CK), network protocols, and endpoint behavior.
• Experience with at least one SIEM platform and familiarity with writing search or detection queries.
• Familiarity with EDR platforms and cloud environments (IaaS preferred).
• Comfort using AI systems (e.g., LLM-based assistants, copilots, or AI-driven analysis tools) as part of security workflows.
• Strong written communication skills; able to document findings clearly and concisely for both technical and non-technical audiences.

Nice To Have

• Experience leading or co-leading complex incident response engagements from triage through remediation.
• Experience with identity and access management platforms and cloud security posture management tools.
• Scripting and automation skills (Python, PowerShell, or equivalent) applied to security workflows.
• Familiarity with SOAR platforms or orchestration tools for automated response and enrichment.
• Experience designing or implementing AI agent architectures, LLM-based automation pipelines, or prompt engineering for security use cases.
• Experience building or contributing to threat intelligence programs or detection-as-code pipelines.
• Understanding of the privileged access management landscape and the threat actors that target it.
• Track record of evaluating and adopting emerging technologies in a production security environment.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-DF1

• Solve interesting, technically complex cases for Vercel customers.
• Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
• Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
• Develop and improve internal tools and scripts that increase team efficiency.
• Specialize in a few product areas (CDN, AI enablement) and act as a domain owner within the team.
• Improve existing documentation and create new runbooks, guides, and internal processes.
• Assist Customer Success Managers with Enterprise requests and escalations.

• Have frontend development experience (e.g., React/Next.js).
• Enjoy technical writing for public docs or developer education.
• Have experience automating workflows with agentic services.

About the Role:

As a Solution Architect in the Field Engineering team, you will span both technical pre‑sales and post‑sales, serving as a trusted advisor to our enterprise customers throughout their lifecycle. In pre‑sales, you will qualify technical fit, design future‑state architectures, run evaluations, and demonstrate how Vercel unlocks measurable business outcomes. Post-sales, you will act as a technical quarterback, helping customers successfully adopt and standardize on Vercel by aligning the right resources at the right time. You will guide architecture and implementation decisions, identify when to engage Professional Services or Developer Success, and work across Product and Engineering to unblock customers and drive long-term success for critical AI and Web workloads.

What You Will Do

• Partner with Sales to lead technical discovery, qualify customer use cases, and shape solution strategy for key opportunities.
• Design target architectures for modern Agentic workflows, and AI and web applications on Vercel, including frontends, APIs, data and edge services, and integrations with headless and composable ecosystems (CMS, commerce, payments, media, analytics).
• Create and deliver tailored demos, technical presentations, and workshops that clearly articulate Vercel’s value and differentiate our platform.
• Own and run proofs of concept and pilots end‑to‑end: define success criteria, guide implementation, remove technical blockers, and ensure executive‑level outcomes are documented.
• Act as lead architect post‑sale for strategic accounts, guiding onboarding, reference implementations, migration patterns, and best practices for building and operating on Vercel.
• Proactively engage with customers on performance, reliability, and cost optimization, using metrics like Core Web Vitals, Lighthouse, and observability data to drive continuous improvement.
• Collaborate with other members of the Field Engineering Team to standardise playbooks, reusable assets, and patterns that scale across customers and regions.
• Respond to and coordinate security, compliance, and architecture reviews, partnering with internal specialists on areas like data protection and regulatory requirements.
• Capture recurring themes, patterns, and gaps from the field and feed them back into Product and Engineering roadmaps as the technical Voice of the Customer.
• Contribute to internal enablement and external content (reference architectures, example repos, talks, and blog posts) that help developers be successful on Vercel.
• Some travel elements are expected relating to industry events, customer on-sites.

About You

• You have significant experience in a customer‑facing technical role (solutions architect, sales engineer, platform architect, Agency Software Engineer) working with modern web or cloud platforms.
• You bring strong hands‑on skills with JavaScript/TypeScript and modern web frameworks, ideally including Next.js, and are comfortable reviewing and discussing application code with engineering teams.
• You understand web performance, caching, networking, and security fundamentals, ideally AI/LLM powered applications and Agentic workflows and can translate them into practical guidance for enterprise architectures.
• You are equally comfortable discussing business outcomes with executives and implementation details with developers, switching context quickly while maintaining credibility.
• You have a track record of owning complex technical projects, juggling multiple stakeholders, and delivering on time in fast‑moving environments.
• You thrive in collaborative field teams, enjoy mentoring others, and value clear, concise communication and documentation.
• You are familiar with cloud platforms (such as AWS, Azure, or GCP) and how SaaS and edge platforms integrate into broader enterprise architectures.
• You have empathy for developers and a passion for great developer experience, and you enjoy helping teams build accurate mental models of how platforms work.
• Bonus if you have experience of building AI powered applications, or Agentic workloads, ideally leveraging tooling such as the AI SDK.

Bonus If You

• Have production experience deploying and operating Next.js or other modern frontend frameworks on Vercel or similar platforms.
• Have worked with organisations standardising on composable architectures (headless CMS, commerce, search, analytics, and identity providers).
• Hold cloud or architecture certifications (for example, Cloud Solutions Architect certifications) or have led large‑scale migrations to cloud‑native platforms.
• Are familiar with security and privacy standards such as SOC 2, PCI DSS, or HIPAA and have participated in customer security reviews.

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Strategic Account Executive 

Location: Melbourne or Sydney, Remote

About Unframe

Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.

Backed by Bessemer, Craft, and TLV Partners with $50M in Series A funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally

About the role:

We’re looking for Strategic AEs to join our team and help drive our go-to-market motion. You’ll play a pivotal role in landing our first major customers, shaping our sales playbook, and partnering directly with the VP of Sales and founder to build a high-performance revenue engine.

What you’ll do:

Drive Enterprise Transformation

Lead complex, multi-stakeholder sales cycles into highly regulated industries (FinServ, Healthcare, Manufacturing, Retail) where our on-premises capabilities provide a competitive advantage.

Own the Full Sales Cycle

Build pipeline from zero in an early-stage environment—identify and win strategic enterprise accounts with no hand-raisers or established playbook.

Solution Architecture

Translate complex AI/ML capabilities into compelling business outcomes for C-suite stakeholders, positioning Unframe for companies seeking to “buy vs. build” AI capabilities.

Account Expansion

Architect multi-year expansion strategies and build deep relationships across IT, product, and innovation teams.

Go-to-Market Partnership

Collaborate directly with the VP of Sales and founders to refine the enterprise strategy and influence the product roadmap

What we are looking for:

8+ years enterprise software sales with consistent quota over-achievement at Fortune 500 companies

Proven track record closing $1M+ ACV deals in early-stage environments

Experience selling complex technical solutions to CIO organizations

Background in AI/ML platforms, digital transformation, enterprise data platforms, or management consulting

Entrepreneurial mindset, you thrive in ambiguity, own outcomes, and build from scratch

Success in highly regulated industries with complex compliance requirements

Nice-to-Have Skills:

Regulated industry experience, early-stage success

Why Join Us 

• Compensation is uncapped with aggressive accelerators. At $1M+ ACV deal sizes, this structure rewards over-performance on meaningful deals.
• Our VP of Sales joined Unframe for three reasons: a founder with a proven exit, tier-one investors, and a product that's genuinely different and defensible. The GTM approach backs that up. Buyers get a free POC, tailored to their actual use case, delivered in days. No data sharing, no upfront cost, no six-month consulting engagement before anyone sees value.
• You'll work directly with the VP of Sales and founders, shape GTM strategy, close the deals that define our market position, and hold equity in a company with real institutional backing and momentum.
• We hire with intention. If you thrive in a performance culture with real backing behind you, you will win here

Ready to Build the Future?

If this opportunity excites you, apply now!

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As the founding leader of Applied AI Solutions Architecture in ANZ, you will drive the adoption of frontier AI by enabling the deployment of Anthropic's products (Claude for Enterprise, Claude Code, and API) across Australian and New Zealand enterprises and digital-first organizations. You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

You'll be responsible for building and leading the ANZ Applied AI team from the ground up. Applied AI comprises Solutions Architects, Product Engineers, and Finetuning Engineers. You will establish processes and best practices for the region's technical pre-sales engagements based on your years of experience, help each team member achieve success, high productivity, and career growth, and represent Anthropic as a technical lead on some of its most important partnerships across Australia and New Zealand.

In collaboration with the Sales, Product, and Engineering teams globally and locally, you'll help enterprise partners across ANZ incorporate leading-edge AI systems into their cutting-edge products and platforms. You will employ your excellent communication skills to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards.

Responsibilities

• Build and manage the foundational team of Applied AI professionals in ANZ (Solutions Architects and Product Engineers) providing both technical guidance and career development
• Set goals and reviews for your team, promoting growth and output
• Work with a handful of highest-value enterprise customers across Australia and New Zealand on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, technical champion building, and POC execution
• Partner closely with your aligned GTM leadership to understand customer requirements & co-build GTM strategies to drive adoption for ANZ enterprise customers
• Contribute to thought leadership through conference presentations, webinars, and technical content creation within the ANZ market
• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates enterprise customer ROI from Anthropic products
• Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes
• Travel regularly to customer sites across Australia and New Zealand for executive-level sessions, technical workshops, and building relationships
• Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products
• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models' capabilities
• Stay current with emerging AI/ML trends and competitive landscape in the ANZ enterprise tech sector, including the region's highly regulated industries (financial services, government, resources)

You may be a good fit if you have

• 15+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role
• 5+ years of technical go-to-market management experience, specifically managing pre-sales teams
• Experience working with ANZ enterprise customers and understanding local business culture, procurement processes, and decision-making dynamics across Australia and New Zealand
• Familiarity with the ANZ regulatory landscape (e.g., Australian Privacy Principles, APRA CPS 234, data sovereignty requirements) and how it impacts enterprise AI deployments
• Experience with the unique technical requirements and technical procurement process of enterprise tech companies
• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases
• Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment
• Have excellent communication, collaboration, and coaching abilities
• Are comfortable dealing with highly uncertain, ambiguous, and fast-moving environments typical of the tech industry
• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams
• Have at least a high level familiarity with the architecture and operation of large language models and/or ML in general
• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems
• Make ambiguous problems clear and identify core principles that can translate across scenarios
• Have a passion for making powerful technology safe and societally beneficial
• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks
• Stay up-to-date and informed by taking an active interest in emerging research and industry trends
• Understanding of developer tooling, SDKs, and technical integration patterns common in enterprise tech companies

We are seeking a talented Multimodal AI Systems Architect to develop and optimize AI systems that seamlessly integrate vision and audio models. This role focuses on enhancing our voice-to-voice interactions and multimodal retrieval capabilities, ensuring our systems are efficient and innovative.

Responsibilities:

• Integrate vision encoders and audio-native models into core agent reasoning loops.
• Optimize streaming latency for voice-to-voice AI interactions.
• Architect multimodal RAG systems capable of retrieving insights from videos and PDFs.

Qualifications:

• Experience with Whisper, CLIP, and multimodal LLM integration.
• Knowledge of streaming architectures and WebRTC.
• Expertise in cross-modal alignment.

We are seeking a highly skilled LLM Pre-training & Distributed Systems Engineer. This role is essential for orchestrating large-scale machine learning training runs and optimizing  distributed infrastructure. The ideal candidate will have a deep understanding of GPU clusters and extensive experience in system engineering to ensure efficient and reliable training processes.

Responsibilities:

• Orchestrate distributed training runs across 1,000+ GPUs using PyTorch, DeepSpeed, or Megatron-LM.
• Optimize networking (InfiniBand/RDMA) and memory management to prevent out-of-memory errors.
• Automate checkpointing and failure recovery during month-long training runs.

Required Skills:

• Deep expertise in 3D parallelism (Data, Tensor, Pipeline).
• Experience managing SLURM or Kubernetes-based GPU clusters.
• Strong systems engineering background (C++, CUDA, Python).

IN A NUTSHELL…

Bellroy has been quietly building something. For the last 18 months, a cross-functional group of people have been steering continuous improvement; mapping processes, identifying inefficiencies, and delivering better ways of working across the business. They've automated NetSuite inbound transactions, redesigned staff ordering processes, and are currently rearchitecting how we manage spare parts. And the momentum they’ve built is exactly why this role now exists.

What the team has built, works, and it's time to give it the dedicated energy it deserves. As Bellroy's first full-time CI Facilitator, you'll be the connective tissue of the team. You’ll be the person who keeps it moving: facilitating the team's ways of working, coordinating improvement projects across the business, and making sure initiatives progress from idea to implementation without losing momentum along the way.

You'll work across almost every function at Bellroy: Operations, Production, Finance, Sales, and beyond. That means a lot of stakeholder management, a lot of listening, and a genuine ability to bring people along with you. Change management isn't a buzzword here; it's a core part of what you'll do every week. If you're someone who gets a quiet thrill from spotting an inefficient process and an equally quiet thrill from watching a better one take its place; then this might be exactly the right role for you.

YOU COULD BE THE ONE IF YOU…

• Have 3+ years of experience in a product or e-commerce business, with exposure to continuous improvement or process improvement. A background in operations, project work, or any role where you’ve actively improved how things get done is what matters most
• Are a natural facilitator: you know how to run a productive session, keep a group aligned, and make sure the right conversations happen at the right time
• Can influence and bring people along without direct authority; you’re comfortable working across departments and navigating competing priorities with patience and clarity
• Have been part of improvement or process change projects from problem through to solution. You don't need to have led them, but you understand what it takes to get something across the line
• Have a genuine knack for spotting where a process is breaking down and an instinct for what a better version could look like
• Are curious by nature: you seek out new approaches, share what you find, and enjoy learning out loud with others
• Communicate clearly and with care across technical and non-technical audiences, and especially when introducing change people didn't ask for.

IF YOU WERE HERE LAST WEEK, HERE'S SOME THINGS YOU MIGHT HAVE DONE...

• Facilitated the weekly CI team session; keeping contributors aligned, making sure each initiative had a clear owner, a next step, and a realistic timeline
• Checked in with a finance team lead on how a recently implemented change was landing and whether it was actually solving the problem it was designed to solve
• Reworked the CI team’s retrospective framework to better capture both qualitative and quantitative data, structuring the outputs so they feed back meaningfully into how the team prioritises and evaluates future initiatives.
• Explored how an LLM could help accelerate the early stages of a process mapping exercise; drafting an initial process outline based on stakeholder notes, then pressure-testing it with the people who actually do the work.
• Read something interesting about value stream mapping in a non-manufacturing context and shared it with the team in your weekly meeting
• Prepared the quarterly newsletter of completed initiatives for a broader business audience, translating the work into language that lands with people who weren't in the room when it happened.

LOCATION & HOURS

This is a full-time position, based in our Collingwood office, with hybrid flexibility. 

Start date: We're ready when you are!

WHY WORK FOR BELLROY?

Bellroy started around a kitchen table in 2010, born from two places we love: Bells Beach and Fitzroy. Our purpose back then is the same as it is now: to gear people up so they can move in the good direction. Whether that's work or play; near or far.

We're an Australian-born brand with a crew that spans the globe, with 25 countries represented in our Melbourne HQ alone. We're thinkers and makers, designers and analysts, optimists and pragmatists, and we believe the best ideas come from bringing genuinely different perspectives to the table.

We've been a certified B Corp since 2015, which means we use the power of business to help solve social and environmental problems. It's not a badge, it's a way of operating that is deeply ingrained in our systems. So even if your experience isn't an exact match but you feel you have something special to contribute, we'd love to hear from you.

Sound like you? We'd love to hear from you. Please share your resume and a brief note on why this role is the right next step for you.

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🚀 Real Scale, Real Consequence - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. When things go wrong at this scale, the impact is real: lost revenue for operators and poor experiences for guests who are meant to be having fun, celebrating birthdays, or spending time with friends. The systems you design, build, and operate genuinely matter.

💻 Real-World Complexity, Not Toy Problems - This role suits engineers who enjoy problems shaped by the real world.  You’ll work on high-impact capabilities. Getting it right means venues run smoothly. Getting it wrong shows up immediately.

🧠 Depth Over Churn - Rather than bouncing between unrelated features, you’ll go deep on a clearly defined problem space. That depth rewards strong technical judgment, careful consideration of downstream impact, and a long-term view of quality.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist. ROLLER ranks in the top 5% of sales organisations to work for on RepVue!

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

As a vital member of our Product & Tech Team, you will utilise your expertise to work within our ecosystem of applications, services and infrastructure using a combination of C#, Angular, Typescript, T-SQL and harness the multitude of services offered by AWS including Lambda, API Gateway, DynamoDB, S3, SES and SQS.

You’ll work with an AI-augmented engineering environment, leveraging agentic workflows, LLM-powered tools, and automation to accelerate development and expand product capabilities. We place a strong emphasis on deep technical understanding and ownership. You’re expected to understand, validate and take responsibility for what AI produces. In this role, you’ll also design and build AI-powered features and systems that deliver smarter, more adaptive user experiences.

Like all Engineering roles at ROLLER, this position follows a hybrid work model - 3 days per week in our office located in the Sydney CBD, with flexibility to work remotely for the remainder of the week. Many of our Engineers also choose to spend additional time in the office to collaborate and connect with the team in person.

What You'll Do

You will build elegant solutions with code to solve problems and contribute directly to the success of our customers by:

• Designing, building and maintaining secure, scalable, production-grade software across the stack.
• Leading integration-heavy initiatives (APIs, third party providers, complex workflows), including defining contracts, handling edge cases, and building robust failure models.
• Owning technical quality end-to-end: testing strategy, observability, performance, reliability, rollout safety, and incident response for your areas.
• Driving pragmatic engineering execution: breaking down ambiguous problems into incremental deliverables with a bias toward shipping and learning.
• Promoting quality through software craftsmanship, agile best practices, and continuous delivery/deployment techniques.
• You have hands-on experience using AI in coding/programming to drive greater impact.

About You

• Strong experience building and shipping full-stack software in a modern SaaS environment.
• Experience with C# .NET (web APIs) and designing/consuming APIs in distributed systems.
• Hands-on experience using AI tools in software development.
• Exposure to integration work: third-party systems, payments-like workflows, compliance/regulatory domains, or similarly complex ecosystems.
• Solid front-end fundamentals (Angular/TypeScript experience).
• Comfortable with SQL and data modelling.
• Strong engineering craft: clean design, testing, debugging, security mindset, and reliability.
• Curious, collaborative, and comfortable working with teammates distributed across time zones.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• ROLLER Recharge days to celebrate and recharge once we’ve hit our goals
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

Role: Customer Success Manager (Gen AI Workflows)

Location: Sydney, Australia

About the role:

You are here to operationalise Generative AI for enterprise marketing teams. This is not a support ticket role. Your job is to codify, embed, and scale AI workflows using our flagship products: Pencil Pro (Gen AI creative generation) and Share of Model (LLM brand perception & visibility).

You will move clients from ad-hoc experimentation to industrial-scale adoption, proving that Gen AI builds brands better, faster, and cheaper.

The Products:

• Pencil Pro: The enterprise-grade Gen AI platform. You will help clients generate on-brand ad creatives, video, and copy at scale, navigating "no-train" clauses, brand safety, and prediction models.
• Share of Model (SoM): The new SEO. You will guide clients on how to measure and optimise their brand’s visibility and sentiment across major LLMs (ChatGPT, Gemini, Claude), turning "share of search" into "share of model."

What you will be doing: 

1. Codify (Workflow Design)

• Architect Gen AI Playbooks: Translate loose client objectives into rigid, repeatable workflows within Pencil Pro. Define exactly how a marketing brief becomes a finished asset using our AI agents.
• Insight-to-Action Loops: Operationalise Share of Model data. Don’t just report on LLM sentiment; build workflows where SoM insights directly trigger new creative generation in Pencil.
• Governance & Safety: establish the "rules of the road" for client teams, ensuring they leverage enterprise features (data ring-fencing, role-based access) to innovate without risk.

2. Embed (Adoption & Change Management)

• Drive Usage, Not Just Logins: embed Pencil Pro into the daily "muscle memory" of creative and media teams. Move them from legacy manual production to AI-assisted creation.
• Strategic QA: Act as the strategic layer between the client and the platform. Regularly audit client outputs (ads, copy) to ensure the AI is being prompted effectively to hit brand guidelines.
• Stakeholder alignment: Map the client organisation. Secure buy-in from CMOs down to performance marketers.

3. Scale (Growth & ROI)

• Prove Value: Deliver ruthless ROI analysis. Show clearly how Gen AI has reduced CPA (Cost Per Action) or slashed production time/costs compared to their old agency model.
• Expansion: Identify opportunities to roll out workflows from a single pilot brand to the client’s entire portfolio (Global/Regional expansion).
• Product Loop: Aggressively feed Australian market feedback to our product engineering teams to shape the roadmap of Pencil and SoM.

What you need to be great in this role: 

1. Professional Experience (The Foundation)

• 3-5 Years in High-Growth SaaS or AdTech: You have managed enterprise accounts at a top-tier SaaS company, a performance marketing agency, or a digital transformation consultancy.
• The "Hybrid" Background: Ideally, you have straddled the line between technology and creative. You understand how a marketing brief is written (Agency side) and how software is deployed (SaaS side).
• Proven Retention & Expansion: You don't just "keep" clients; you grow them. You can point to specific examples where you identified an upsell opportunity through usage data and successfully expanded the account.

2. Technical & Product Aptitude (The "Gen AI" Factor)

• Workflow Architect: You have a track record of deconstructing messy human processes and rebuilding them into software-defined workflows. You can look at a creative production line and instantly spot where AI agents should be injected.
• Prompt Literacy: You possess a sophisticated understanding of how to prompt Large Language Models (LLMs) and diffusion models. You understand the nuance between a "bad output" and a "bad prompt" and can coach clients to fix the latter.
• Data-Driven Storytelling: You are comfortable working with unstructured data. You can take "Share of Model" analytics (share of voice, sentiment analysis) and weave them into a coherent strategy that convinces a CMO to shift their budget.

3. Commercial & Strategic Mastery (The "Trusted Advisor")

• Challenger Mentality: You are not a "yes" person. You are comfortable challenging a client's outdated thinking. When a client tries to use Pencil Pro like a traditional stock image library, you have the confidence to correct them and steer them toward scalable generation.
• Executive Presence: You can hold the room with a CMO one hour and a Creative Director the next. You translate "tokens and context windows" into "speed-to-market and cost-savings" without friction.
• Change Management Expert: You understand that Gen AI is a cultural shock. You have experience navigating organizational resistance, training skeptical teams, and turning detractors into champions.

Req ID: 16783

#LI-DB1 #LI-Hybrid

Role: Director, Marketing Technology & Gen-AI Solutions (APAC)

Location: Sydney, Australia

About the role: 

OLIVER is on a mission to become the #1 generative AI marketing agency in APAC, and we need a world-class leader to make it happen. Over the past year, our clients have dramatically shifted from requesting traditional staffing models to demanding sophisticated, AI-powered marketing transformation.

This is where you come in. As our Director of Marketing Technology & Gen-AI Solutions, you'll be the strategic architect who transforms how we consult, design, and deliver for clients. You will be a trusted advisor to senior marketing executives—auditing tech stacks, mapping AI opportunities, and steering the adoption of transformative technologies that deliver ROI across creative, media, and strategy operations for clients.

If you're energized by the intersection of cutting-edge AI, marketing technology, and client transformation—and you want the autonomy to shape a region-wide capability—this role offers unparalleled impact.

What you will be doing: 

Client Strategy & Advisory

• Act as the senior subject matter expert and consultant for OLIVER’s top 10-15 APAC client accounts on all things Gen-AI and Martech.
• Design transformation roadmaps and strategies that combine MarTech platforms, automation workflows, and generative AI applications that address client pain points and drive measurable value
• Advise on technology selection, tech stack integration, and tailor AI solutions to each client's objectives.

Project & Solution Delivery

• Lead comprehensive audits of client marketing technology stacks, identifying integration gaps, inefficiencies, and AI-powered opportunities to drive ROI.
• Own end-to-end delivery of transformation projects, ensuring on-time, on-budget, high-quality execution.
• Support RFP responses, new business pitches, and high-stakes client presentations on Gen-AI and MarTech topics, representing Oliver's technical credibility.

Training & Enablement

• Design and deliver executive workshops and training for client & internal teams on Gen-AI leverage, AI literacy, Martech capabilities and emerging technology trends.
• Build scalable frameworks for AI-powered solutions that OLIVER can operationalize internally.

Innovation & Thought Leadership

• Continuously track emerging AI, automation, and Martech trends; translate the latest advancements into actionable client opportunities.
• Represent the agency in client-facing events, webinars, or industry forums as the Gen-AI/Martech spokesperson.

Governance & Best Practices

• Develop and champion AI and Martech governance models for clients, supporting responsible adoption and risk management.
• Ensure that all solutions meet client expectations for compliance, security, and ROI.

What you need to be great in this role: 

• 12+ years in client-facing roles within digital marketing, marketing technology, or AI innovation (agency, consultancy, or SaaS vendor backgrounds strongly preferred).
• 3+ years of hands-on experience leading Generative AI transformation initiatives - not just talking about AI but deploying it in real marketing operations.
• Deep technical fluency with modern MarTech platforms and ecosystems. You should be able to confidently discuss integration architectures, data flows, and platform optimization strategies.
• Proven ability to advise senior marketing and business leaders (VP-level and above) on technology-driven transformation. You know how to earn trust and influence decision-makers.
• Experience working in APAC markets (understanding regional nuances, client expectations, and cross-cultural communication is essential).
• MarTech Platforms: Salesforce Marketing Cloud, Adobe Experience Cloud, HubSpot, Google Marketing Platform, or similar enterprise marketing automation tools.
• Gen-AI Tools: OpenAI API, Anthropic Claude, Google Vertex AI, Midjourney, or other LLM/multimodal AI platforms applied to marketing use cases.
• Integration & Automation: Zapier, Make (Integromat), MuleSoft, or API-based workflow automation tools.
• You're currently a Head of MarTech, AI Capability Director, or Technology Strategy Lead at an agency and have scaled AI/MarTech capabilities across 15+ client accounts. You've led major brand transformations and have war stories about turning technology into competitive advantage.
• You're a Solutions Architect, Strategic Consultant, or Customer Success Director at a leading MarTech or AI platform vendor (Salesforce, Adobe, Google, HubSpot, OpenAI, Anthropic). You've completed 50+ enterprise implementations and are exceptional at translating technical capabilities into measurable business outcomes. You're ready to apply your expertise across multiple brands rather than one platform.
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16338

#LI-WILLC #LI-Remote