Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission. Basically, we’re really good at making it easy to do good.

We operate scaling businesses the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

As our Head of Marketing Operations, you are the strategic architect and steady hand steering our marketing engine through a pivotal year of evolution. This isn't just about keeping the lights on; it’s about building the systems and ways of working that empower our newly formed team to thrive. You will balance high-level transformation with hands-on execution, ensuring our global impact remains world-class. Your mission is to establish robust operational systems that endure well beyond your 12-month tenure, ensuring everything runs like a well-oiled machine 

If you worked here this past month here are some things you might have been involved in

• Architecting the Future: Designing and launching our brand-new resourcing function, including the successful hiring and onboarding of our Resource Controller.
• Cross Functional Alignment: Partnering with stakeholders across the organisation in planning sessions to synchronise the marketing calendar with global business objectives.  
• Pipeline Transparency: developing a rolling six-month resourcing roadmap; working alongside Program Directors and the Resource Controller to ensure Executive and XFN teams have a clear, unified view of creative and marketing capacity. 
• Process Optimisation: Identifying interdependencies between systems to create seamless, standardized workflows that make it easier for XFN teams to collaborate with Marketing.
• Strategic Guardrails: establishing upstream decision making and escalation processes to ensure outputs are aligned, complete, and clear at point of delivery 
• Financial Partnership: Navigating budget tracking and forecasting in close collaboration with the Finance team to ensure our global campaigns stay on track.
• Coaching & Leadership: Creating the space for your team to problem-solve, helping them build the autonomy needed to manage resource functions independently.

Let’s talk about you

You’re a Systems Thinker and Strategic Executor

You don’t just manage programs; you navigate and design the entire ecosystem. As a forward-looking strategist, you have a knack for seeing around corners.  You anticipate shifts and bottlenecks before they surface. You look at what’s coming next and proactively build the frameworks to support it.  Moving beyond traditional project management, you translate ambiguity into order. You take complexity and transform it into clear, actionable plans that ensure we are ready for both today’s demands and tomorrow’s challenges.

You’re an Empathetic Leader and Influencer

You know that big changes require big hearts. You are a role model for our values, guiding teams through transformation with transparent communication and support. You’re a natural at coaching, asking the right questions to help your team find their own solutions, and you’re equally skilled at influencing partners outside of your direct remit to adopt new, more efficient ways of working.

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

The Team You’ll Work With

The Fund Administration team at Carta is rapidly growing and we would like to add highly motivated, innovative individuals who are willing to “roll up their sleeves” to join the team. Our three main pillars of competency are technical excellence, client management and innovation. We put our customers first, are willing to learn and grow, are problem solvers, work with urgency, ensure data security is a priority, project management effectively, maintain a professional community and work as one team. 

Learn more about how we think about fund administration here - https://carta.com/blog/building-fund-admin/

The Problems You’ll Solve 

• Help provide leverage to our clients by understanding and prioritizing their needs while effectively scaling our CFO services. Some of the strategic support that we provide includes:
• Capital calls and distributions
• Audit/tax support
• Pre/post close services
• Quarterly and annual financials
• Limited Partner communications
• Bring transparency to founders, VCs, established General Partners and LPs and help our clients make more accurate decisions by helping them utilize our tools and resources such as:
• Real-time IRR
• Real-time portfolio data
• Provide additional data points (TVPI, RVPI)
• Improve our product and software through working with our product and engineering teams to continue to develop our Venture Capital product suite
• Turn a service industry into a software business through consulting with clients and implementing our Fund Administration software
• Interact with clients on a daily basis and manage an effective client relationship
• Interact with external auditors and tax providers
• Review all client deliverables, including financial packages, capital calls, distributions and ad-hoc client requests
• Assist Senior Director to execute new and current processes within the team 
• Ensure the accounting team is SOC compliant in all processes and procedures 

The Impact You’ll Have

Our goal is to position Carta as the leading Fund Administration group. As a Fund Controller at Carta, you will be part of a highly dynamic team to support our goal and the future of the Fund Administration business. In this role, you will partner with top venture capital/private equity firms to streamline their financial accounting needs. You will have the opportunity to work cross-functionally with our product, engineering, go-to-market and operation teams, all while growing your foundational knowledge of accounting in an engaging, fast-paced environment. You will also help mentor our junior team members.

About You

• 8+  years of experience in the Venture Capital, Private Equity industry
• You have experience maintaining, managing and nurturing multiple client relationships
• You’re interested in providing best-in-class-service 
• You have experience interpreting and understanding Limited Partnership Agreements, Private Placement Memorandum
• You have experience reviewing financial statements and footnotes, ensuring consistency with appropriate reporting framework
• You have experience in understanding, interpreting and working on Waterfall calculations, management fees, and carried interest allocations
• You have experience in working on complex entity structures and report consolidations
• You have strong critical thinking, problem solving, and decision making skills
• You take pride in your ability to communicate effectively and are able to multitask to meet multiple deadlines 
• You have experience managing and monitoring the timely delivery of quality client deliverables
• You have an understanding of Venture Capital, Private Equity Fund Administration as well as local fund structures like Unit Trust, Investment Company, Limited Partnerships (VCLP, ESVCLP) , stapled structures
• You have experience implementing accounting data into a general ledger system
• You have experience supporting customers through a software platform and presenting a demo to prospective clients if necessary
• You’re interested in working on projects in a fast paced environment with a supportive team and as an individual
• You have experience leveraging technologies to automate processes and gain efficiencies
• You have experience providing training and guidance to new and existing team members
• You have risk management experience, identifying risk and putting controls in place.
• You have advanced Microsoft Office skills
• Private credit experience preferred 
• CPA or CMA preferred