#LI-VC1

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more.

Join us as a Boomi Renewals Representative on our Renewals team in Sydney to do the best work of your career and make a profound social impact.

Key Responsibilities

• Build and maintain strong customer relationships to effectively drive optimal renewal rates
• Prepare, process and track renewal Opportunities and Quotes and contracts, ensuring accuracy in Salesforce
• Drive, forecast and secure on-time renewals to meet or exceed revenue and retention targets, including price increases and multi-year contracts
• Partner with the Account Team (CSM and Account Manager) to assess account health, address customer issues, and identify renewal-driven upsell opportunities
• Work closely with the Account Team along with Finance, Legal and Operations to ensure a smooth renewal process

Essential Requirements

• Prior experience working in Renewals, Account Management, Operations or Customer Success role within Software or Technology Sales
• Experience using Salesforce.com
• Attention to detail and processes are imperative; Team Player with collaborative mindset
• Track record of over-achieving goals/quota in past positions
• Strong math, written and verbal communications skills

Preferable

• Software sales experience in software-as-a-service (SaaS)

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. 

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our AUNZ Marketing team's mission is to engage priority audiences through impactful and relevant marketing programs and events to drive growth in the adoption of Stripe’s solutions. Marketing is a sales-aligned team, partnering closely with our Go-To-Market organisation, including Sales, Sales Development, Solutions Architects, Partnerships, and others.

This role leads our Startup marketing program and partners with our Startup Go-To-Market team, supporting venture-backed and bootstrapped startups and investor communities across AUNZ.

What you’ll do

This is a Startup field marketing role with a strong ecosystem and community focus. You will be responsible for building on Stripe’s reputation to increase Startup’s consideration of Stripe, build Startup communities with Stripe and drive pipeline and revenue growth across Stripe’s Startup segment by combining demand generation, account-based marketing, and community-led engagement with founders and operators, as well as their investors and partners.

In this impactful role, work closely with Sales, Startup Partnerships and cross-functional partners to define and execute Startup-focused marketing strategies that generate high-quality leads, build pipeline, and accelerate revenue growth.

You will:

• Spearhead Stripe’s AUNZ startup marketing and community strategy, creating and delivering programs designed to engage founders and operators
• Define and execute Startup marketing strategies and field programs that generate pipeline and revenue across Startup accounts.
• Design and deliver programs that combine thought leadership, ecosystem engagement, and demand generation to support customer acquisition and expansion.
• Partner closely with Sales to identify strategic opportunities within target accounts and run coordinated marketing initiatives aligned to territory and account plans.
• Experiment with new ways of engaging startup communities, leveraging best practices from both within Stripe and the broader industry, and sharing learnings across the team to scale what works.

Responsibilities

• Develop and implement a startup audience marketing and ecosystem engagement strategy across AUNZ in collaboration with Demand Generation, Product Marketing, Startup Sales, and Partnerships teams.
• Design and lead community-driven and field marketing programs, including Stripe-hosted events, partner activations, and ecosystem initiatives that drive engagement and pipeline.
• Manage marketing programs with VC firms, accelerators, incubators, and startup ecosystem partners to create valuable community experiences and demand generation opportunities.
• Develop and execute segment marketing strategies and field programs to engage target personas and generate opportunities within existing and new Startup accounts.
• Define and run full-funnel, segment-specific plans including digital marketing, campaigns, ABM, virtual and in-person events, partner/co-marketing, and third-party sponsorships.
• Partner with Product Marketing and Campaigns to create and amplify industry content that accelerates buyer progression and supports field teams (e.g. case studies, playbooks, solution briefs, customer stories, ROI frameworks).
• Partner closely with Sales leadership, account teams, and Sales Development to co-build territory and account plans and ensure marketing programs convert into pipeline and closed business.
• Coordinate with APAC Demand Generation, Partner Marketing, Product Marketing, and regional teams to localise global initiatives for relevance in the AUNZ market.
• Own and report on marketing performance metrics for Startups (lead quality, pipeline contribution, conversion rates, customer growth, and retention), using data and field feedback to continuously optimise programs for scale and efficiency.

Who you are

We’re looking for an experienced startup field marketer who is looking for an opportunity to join a dynamic and fast growing company in an exciting category.  Stripe values results orientated, users first, macro-optimistic and curious individuals who really, really, really care.  If that sounds like you and you meet the following requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of relevant B2B marketing experience in the AUNZ Startup Technology market (including VC and PE partnerships) including specific experience with event management, field marketing, Account-based marketing and multi-touch campaigns to generate demand.
• Proven track record of defining and executing B2B marketing strategies that deliver against funnel metrics and KPIs.
• Strong written and verbal communication skills, including being able to convey complex topics with simplicity
• Experience scaling through/and or leveraging agency and contractor resources.
• Understanding and/or experience with CRM/Salesforce, account-based marketing, events marketing and email marketing tactics and technology

Preferred qualifications

• A startup mentality with a bias to action and the ability to flex in a fast-paced industry and work environment.
• Experience marketing B2B cloud services and/or software solution 
• Superb organisation and project management skills and the capacity to manage multiple complex projects at once.
• Excellent analytical skills with the ability to craft actionable insights from complex data; experience applying AI, large language models (LLMs) and agent-based tools to marketing problems.
• Resourceful, creative and dedicated to achieving operational and creative excellence.
• Experience delivering tailored marketing content and experiences for customer segments spanning from early stage startups to the largest enterprise companies.
• Understanding of the payments, financial technology, and/or ecommerce industries and partner ecosystems, especially the VC and PE investor ecosystem within AUNZ.
• Demonstrated success delivering marketing programs with and through VC firms, accelerators, incubators, and startup ecosystem partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our AUNZ Marketing team's mission is to engage priority audiences through impactful and relevant marketing programs and events, in order to drive growth in the adoption of Stripe's solution offerings. Marketing is a sales-aligned team, partnering closely with the Go To Market organisation, which includes Sales, Sales Development, Solutions Architects, Partnerships, and others. Our team works across all customer segments and at each stage of the customer lifecycle journey. The key segments in our Go To Market organization include Enterprise, Digital Native and Software Platform Businesses, which all fall under the enterprise remit. As a member of the AUNZ team, this is a great opportunity to build and have an impact on the business.

What you’ll do

You’ll be part of the AUNZ Marketing team and be able to craft our enterprise marketing strategy while developing a strong trusted relationship working hand-in-hand with sales teams to drive successful user outcomes. The Enterprise Marketing Manager - AUNZ will develop and execute the enterprise marketing strategy and programs that deliver high-quality leads, sales pipeline, and ultimately revenue.  

Whilst an enterprise playbook exists we want you to be creative in finding new ways of engaging enterprise buyers, leveraging best practices from both within Stripe and the industry more broadly and being experimental in your efforts.  

Responsibilities

• Develop the enterprise marketing strategy and execute field marketing programs across enterprise customer segments (established enterprises, digital native businesses, software platforms) that elevates the Stripe brand, engages our key personas and ultimately generates new opportunities within existing and new enterprise accounts. 
• Define and execute full funnel marketing plans including but not limited to digital marketing, campaigns, ABM, virtual and in-person events, and third party tradeshows and conferences as well as amplifying Stripe brand with users’ voices though case study production.
• Partner closely with cross functional stakeholders including the Asia Pacific Demand Generation team and Partner Marketing to dovetail strategy and plans for the enterprise segment and leverage centralised programs to extend your reach and generate pipeline.
• Own the key marketing business and revenue metrics across the sales funnel (pipeline) and customer growth and retention and track, measure, and communicate program results, continually optimising for efficiency and scale.
• Build an optimistic and strong partnership with the sales organisation that includes joint strategy and planning with leadership, account and territory planning with sellers and joint business development with sales development representatives to ensure feedback and improvements are continually applied to future planning cycles. 

Who you are

We’re looking for an experienced enterprise field marketer who is looking for an opportunity to join a dynamic and fast growing company in an exciting category. Stripe values results orientated, users first, macro-optimistic and curious individuals who really, really, really care.  If that sounds like you and you meet the following requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of relevant B2B marketing experience in the AUNZ Enterprise Technology market across multiple customer segments including specific experience with event management, field marketing, Account-based marketing and multi-touch campaigns to generate demand.
• Proven track record of defining and executing B2B marketing strategies that deliver against funnel metrics and KPIs.
• Strong written and verbal communication skills, including being able to convey complex topics with simplicity.
• Experience scaling through/and or leveraging agency and contractor resources.
• Understanding and/or experience with CRM/Salesforce, account-based marketing, events marketing and email marketing tactics and technology

Preferred qualifications

• A startup mentality with a bias to action and the ability to flex in a fast-paced industry and work environment.
• Experience marketing B2B cloud services and/or software solutions.
• Superb organisation and project management skills and the capacity to manage multiple complex projects at once.
• Excellent analytical skills and the ability to craft actionable insights from complex data.
• Resourceful, creative and dedicated to achieving operational and creative excellence.
• Experience delivering tailored marketing content and experiences for customer segments spanning from early stage startups to the largest enterprise companies.
• Understanding of the payments, financial technology, and/or ecommerce industries and partner ecosystems.
• Demonstrated success delivering marketing programs with and through consulting and technology partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Technical Account Management Support and Services team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.

What you’ll do

Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of TAMs who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management. 

Responsibilities

• Responsible for delivering exceptional user experience for Stripes most strategic users
• Lead a team of highly experienced TAMs, building an measurable operation which delivers strong operational results for users
• Work directly with our largest users’ leaders as a thought partner for key initiatives and expansions
• Partner closely with senior stakeholders across product, engineering, go-to-market and support
• Invest in leading & growing a great team and culture, where both new and tenured Stripes can thrive 
• Obsess over delivering incredible user experiences
• Run this business to successfully deliver revenue, user experience, user value and scalability goals for the users and Stripe
• Setting the segment strategy, thinking globally about metrics and driving clear accountability for the business. Own the P&L.
• Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency
• Lead the way on user experience for Stripe’s Enterprise users, determine what excellence looks like and scale it beyond strategics
• Build a coaching culture that unlocks Stripes’ potential, remove roadblocks and elevate opportunities that will enable the business to scale more broadly
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments
• Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies)
• Experience in finance, fintech
• Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact
• Excellent written and verbal communication skills
• Strong sales revenue growth and/or operational background and a track-record of making data driven decisions
• An ability to execute on and deliver complex operational projects involving multiple stakeholders

Preferred qualifications

• Experience with fintech SaaS products and/or Payments industry
• Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record
• Proven ability to scale a technical services or technical support team in a high-growth environment
• Experience with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying more complex ones

As a Senior Business Development Representative (BDR) at Recorded Future, you will drive pipeline growth across enterprise accounts in Australia & New Zealand, working alongside our APJ sales team.

You’ll partner with Account Directors to engage senior decision-makers, open doors into new organisations, and create new business opportunities. This is a high-impact role with a career path into Account Director positions.

At Recorded Future, you’ll build a strong foundation in Threat Intelligence, understanding how cyber threats, geopolitical events, and emerging risks impact organisations, and use those insights to have more meaningful conversations with security and technology leaders. You’ll learn how to connect external risk to business impact and decision-making, with exposure to how organisations monitor and respond to cyber threats.

What You’ll Do:

• Outbound Prospecting: Identify and engage senior stakeholders within target accounts using a thoughtful, multi-channel approach (phone, email, LinkedIn)
• Inbound Follow-Up: Engage and qualify marketing-generated leads from events, webinars, and campaigns
• Meeting Generation: Consistently book high-quality meetings into key accounts, aligned with Account Director priorities
• Pipeline Creation: Ensure meetings convert into qualified opportunities and contribute to revenue pipeline
• Account Collaboration: Work closely with Account Directors to prioritise accounts, map stakeholders, and develop targeted messaging and outreach strategies
• Discovery: Run effective first conversations to understand challenges, qualify interest, and secure next steps

What You’ll Bring:

• 2+ years of outbound BDR/SDR experience in SaaS or technology sales
• Track record of hitting or exceeding activity and pipeline targets
• Confidence engaging with senior stakeholders (Director level and above)
• Strong communication skills, clear, concise, and professional
• Highly motivated, coachable, and eager to grow into an Account Director role
• Experience with Salesforce, Outreach, ZoomInfo, and LinkedIn Sales Navigator
• Passion for cybersecurity and a clear ambition to build a career in technology sales
• Must be based in Sydney or Melbourne, with ability to attend the office at least 2 days per week
• Willingness to travel internationally and attend marketing events across Australia, as required

#LI-Remote

As a Senior Business Development Representative (BDR) at Recorded Future, you will drive pipeline growth across enterprise accounts in Australia & New Zealand, working alongside our APJ sales team.

You’ll partner with Account Directors to engage senior decision-makers, open doors into new organisations, and create new business opportunities. This is a high-impact role with a career path into Account Director positions.

At Recorded Future, you’ll build a strong foundation in Threat Intelligence, understanding how cyber threats, geopolitical events, and emerging risks impact organisations, and use those insights to have more meaningful conversations with security and technology leaders. You’ll learn how to connect external risk to business impact and decision-making, with exposure to how organisations monitor and respond to cyber threats.

What You’ll Do:

• Outbound Prospecting: Identify and engage senior stakeholders within target accounts using a thoughtful, multi-channel approach (phone, email, LinkedIn)
• Inbound Follow-Up: Engage and qualify marketing-generated leads from events, webinars, and campaigns
• Meeting Generation: Consistently book high-quality meetings into key accounts, aligned with Account Director priorities
• Pipeline Creation: Ensure meetings convert into qualified opportunities and contribute to revenue pipeline
• Account Collaboration: Work closely with Account Directors to prioritise accounts, map stakeholders, and develop targeted messaging and outreach strategies
• Discovery: Run effective first conversations to understand challenges, qualify interest, and secure next steps

What You’ll Bring:

• 2+ years of outbound BDR/SDR experience in SaaS or technology sales
• Track record of hitting or exceeding activity and pipeline targets
• Confidence engaging with senior stakeholders (Director level and above)
• Strong communication skills, clear, concise, and professional
• Highly motivated, coachable, and eager to grow into an Account Director role
• Experience with Salesforce, Outreach, ZoomInfo, and LinkedIn Sales Navigator
• Passion for cybersecurity and a clear ambition to build a career in technology sales
• Must be based in Sydney or Melbourne, with ability to attend the office at least 2 days per week
• Willingness to travel internationally and attend marketing events across Australia, as required

#LI-Remote

Role

We are looking for a Senior Partner Business Manager to join our Global Partner Ecosystem department. This is a hybrid role based in Melbourne or Canberra (requiring 3 days a week in the office), reporting to the Senior Director, Partner Sales. Your core purpose is to build and scale high-performing partner relationships by aligning joint strategy, enablement, and go-to-market execution to drive mutual revenue growth. You will drive healthy partner engagement measured through pipeline, faster deal velocity, service creation, expanded market coverage, and improved customer outcomes.

What you’ll do (Role Expectations)

• Drive joint regional GTM sales execution in lockstep with Sales Directors
• Develop and lead the regional partner strategy and long-term growth plan
• Spearhead partner activation through enablement, sales engagement, and pipeline development
• Own partner performance management and maintain rigorous forecast governance

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• 10+ years in partner/channel sales, alliances, or regional partner management
• Proven track record building joint GTM plans with regional sales leadership and executing co-sell motions such as account mapping and deal reviews
• Experience managing strategic partners—including GSIs, RSIs, VARs, distributors, MSSPs, and ISVs—across recruitment, activation, and performance management
• Deep expertise in network, cyber, and cloud security solutions
• Willingness to travel within the region as required to support partners and the sales team

What Will Make You Stand Out (Preferred Qualifications)

• Direct experience within Public Sector and Education industry verticals
• Professional background in partner services capability development
• Strong executive communication skills with a proven ability to engage and influence senior partner leadership

#LI-Hybrid

#LI-NL1

So, what’s the role all about?

The Technical Account Manager (TAM) serves as a trusted advisor to customers, ensuring their success with NiCE solutions. This role combines proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM builds strategic relationships across client organizations, influencing tactical activities to deliver service excellence.

You will act as the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and driving best practices. As part of the Support Management Team, the TAM focuses on technical communication, escalation management, and continuous improvement.

How will you make an impact?   

• Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.
• Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
• Serve as the first point of escalation for process issues unresolved through standard channels.
• Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.
• Build strong relationships with customer technical teams and management stakeholders.
• Identify adoption barriers and collaborate with NiCE and customer teams to maximize solution value.
• Implement and maintain account-specific practices aligned with the global TAM operating model.
• Oversee the transition from Client Services to Support, ensuring documentation, sign-off, and readiness for ongoing success.
• Act as backup for Support Managers when required.
• Mentor and coach technical engineers.
• Advocate customer needs to Product Management, R&D, and other internal teams.
• Lead root cause analysis and best practice sessions with customers and internally.
• Participate in on-call rotations and occasional travel as part of a 24x7x365 support organization.

Have you got what it takes?

• Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• Experience with generative AI in the customer service domain is a plus.
• IVR/Routing/ACD/Workforce Management experience preferred.

You will have an advantage if you also have:

• Exceptional organizational and communication skills.
• Strong analytical ability to influence decisions using data.
• Proven prioritization and decision-making capabilities.
• Ability to meet deadlines while maintaining quality standards.
• Excellent problem-solving, customer service, and interpersonal skills.
• Comfortable working with diverse teams and all levels of management.
• Self-directed and effective in time-sensitive environments.
• Flexible and adaptable to evolving business needs.

About The Role:

Responsible for building and managing the relationship and strategic objectives of the Alliance partnerships with the key objective of achieving the bookings targets.  This individual should have experience working with Vendors, including joint go-to-market and selling with and through this route-to-market. This role is responsible for establishing and growing Veeam’s partnership with the nominated alliance partners across ANZ. In addition, they will be accountable for accelerating the adoption of Veeam technologies into the partner’s solutions and Cosell to  existing accounts.

What You’ll Do:

• Drive Veeam Bookings through Marketplace and Cosell Route to Market
• Focus on pipeline conversion to wins
• Develop and support close plans for top opportunities
• Support pipeline growth activities, marketing and target account penetration planning
• Establish a reporting cadence for Pipeline, Bookings, and Must Win Opportunities
• Collaborate and communicate across local and regional teams to optimize collaboration and bookings
• Understand and communicate Veeam’s “Value Prop” as it relates to the nominated Alliances  go to market, offerings and services
• Create compelling messaging and engagement to position Veeam as #1 Solution for new and existing offerings
• Develop and build relationships with the Alliance to grow the Veeam business
• Drive sales growth strategies and results on a ANZ basis by influencing and securing mindshare and positioning with various teams
• Develop and lead a predictable and effective partnership cadence with the alliances: enablement/training plans, competitive updates, roadmaps, go-to-market
• Develop and lead training and enablement strategy and plan with each alliance to establish and grow Veeam expertise within the technical and sales communities
• Facilitate collaboration between Veeam, channel partners, and Veeam Alliance Partners to optimize solutions and offerings for end users

What You’ll Bring

• Understanding of how to work with Microsoft and AWS
• Proven sales performance
• Knowledge of cloud data management, virtualization, and storage technology
• Ability to define an create a winning Sales Strategy
• Ability to Build Influential Partnerships - executive relationships and influence senior executives
• Ability to create and execute on business plans
• Ability to create and deliver go-to-market initiatives
• Ability to drive projects related to business development opportunities
• Ability to adapt to changes in roles and responsibilities
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter
• Cross team collaboration and motivational skills
• Analytical thinker with proven ability to metric and govern
• Minimum 10 years of experience in Technology Sales – Enterprise Accounts - Global System Integrator and Strategic Alliance is a plus

What You’ll Get

• 20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance and income protection during illness or injury
• Annual wellbeing allowance and flu vaccination vouchers
• Discounted HCF corporate health insurance
• Free, confidential counselling and coaching via EAP
• Superannuation contributions via salary sacrifice
• Car allowance for eligible field sales roles
• Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

SUMMARY

As a Senior Solutions Engineer, you will be responsible for supporting our enterprise customers, reporting to the regional Manager, Solutions Engineering. You will partner directly with regional account executives to help change our customers view and how they approach cloud security. You will be their trusted advisor for all matters related to cloud security across AWS, Azure, and GCP. We are passionate about technical sales and helping our customers achieve the maximum value from our solution.

We are focused on candidates located in Sydney.

WHAT YOU’LL DO

• Partner with the sales team to provide technical leadership to our customers and prospective customers in conjunction with helping our team meet their quarterly sales targets.
• Provide presentations to our customers and prospective customers such as whiteboards,  product demonstrations, slides, and proof of value outcomes.
• Help our customers and prospective customers plan in-depth test plans for showing the value of the Wiz platform in their environment (proof of value).
• Invest time in learning new product features, industry related developments, and broadening your overall technical skillset.
• Represent Wiz in technical forums such as trade shows, technical meet-ups, and industry events.

WHAT YOU’LL BRING

• Ability to deliver world class demonstrations and training experience to our customers
• Mastered the technical sales process
• Thrive in a creative technical role assisting customers to build a technical business delivery model
• Experience in a sales engineering role delivering solutions to C-level executives at enterprise customers
• Cloud security experience
• AWS/Azure/GCP hands on experience
• Network engineering experience
• Strong operating system, virtual machine, and container knowledge
• Knowledge of risk-based security assessments and frameworks
• Understanding of cloud identity, access, certificates, and keys

BONUS POINTS: 

• Experience with traditional CSPM tools
• SaaS experience
• Awareness of the CI/CD process
• Familiarity with Infrastructure as Code

CSQ327R185

As a Deployment Strategist (DS), you are the critical bridge between a customer's multi-million dollar business problem and Databricks' technical solution. You are a product manager for the field, owning the entire non-technical lifecycle of an FDE engagement.

You will partner with our Account Executives to build C-suite trust, perform deep discovery to map the customer's political and technical landscape, and, most importantly, scope the value. You will define the Minimum Viable Product for a pilot, write the PRD that guides the engineering team, and manage the project to a successful landing.

This role requires a rare mix of C-suite gravitas, deep product-style thinking, and a hands-on, get it done execution mindset.

The impact you will have:

• C-Suite Scoping & Value Definition: Partner with Sales to perform deep discovery, map the customer's organization, quantify the business value ($10M+ problems), and define the pilot (MVP, success criteria, timeline).
• End-to-End Product Ownership: Act as the CEO of the project by authoring the PRD, prioritizing the engineering backlog, relentlessly managing scope, and acting as the primary hands-on QA tester.
• Agile Project Execution & Delivery: Drive the FDE build team via an agile process, manage all stakeholder communications from the C-suite to individual engineers, and act as the escalation manager to unblock all technical or political issues.
• Solution Launch & Landing: Own the Day 0 launch, manage the war room, and drive the solution from launch to full adoption by capturing user feedback, iterating, and proving the defined business value.
• Strategic Handoff & Growth: Scope the ongoing maintenance plan, create customer documentation/training, and leverage your trusted advisor status to identify the next high-value FDE engagement.

What we look for:

• Executive Presence & Communication: A Trusted Advisor with C-suite gravitas and superb communication skills. You are opinionated, humble, and can build rapport and drive decisions in days, not weeks.
• Product & Strategy Mindset: A Product Thinker and Systems Thinker who can perform a SWOT analysis, understand a competitive landscape, and define what to build and why.
• Relentless Execution: An Execution Driver with a Hands-On mentality. You are relentless, an expert at escalation, and willing to do the unglamorous work to get the project done.
• Ideal Experience: 2+ years as a Deployment Strategist OR 2+ years at a high-growth startup in a builder or founder capacity. (Alternatively: 5+ years in a senior, client-facing product or delivery role at a top-tier tech company or consultancy).
• Proven Skills: Demonstrated experience in value-based scoping (TCO/ROI), managing agile software projects, writing PRDs, and the ability/interest to travel up to 50%.

Role Summary and Impact

EssenceMediacom, part of WPP, is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

The Implementation & Activation Coordinator is a critical foundational role responsible for establishing operational excellence and supporting the day-to-day work that delivers effective campaigns. You will ensure best-in-class, consistent implementation, optimization, and reporting, working closely with your manager to produce best-in-class solutions, offer unparalleled service, and deliver against targets. This role is key to maintaining operational efficiency and contributing directly to client success through meticulous execution and strong foundational support.

Core Responsibilities

• Support the booking, loading, optimizing, material instruction, and tracking of client media campaigns in line with best practices.
• Ensure all financial and compliance processes are followed with 100% accuracy, including bookings, loadings, account queries, and monthly proforma checks.
• Contribute to the construction of insightful and progressive post-analysis reports.
• Establish an understanding of client challenges, objectives, and initiatives, helping to build the agency's reputation for outstanding client service.
• Communicate and collaborate openly with internal key stakeholders on delivery and reporting.
• Begin developing relationships with junior-level clients as it relates to activation and in-scope services.
• Engage with media partners to build knowledge of the media landscape, core media principles, and capabilities of each media touchpoint.
• Engage with internal product teams, including WPP Media proprietary solutions, to understand their offerings and relevance to clients.
• Positively contribute to team meetings, leading some sections and owning follow-ups.
• Bring innovation and creativity to the table, leveraging insights from across the market.

Skills and Experience

What Makes You Great

• Keen interest in the media industry and a desire to work with market-leading partners and technologies.
• Inquisitive and demonstrates a desire to understand and know more.
• Exceptional attention to detail and ability to prioritize tasks effectively.
• Problem-solving mentality with a results-driven approach.
• Clear and effective communicator.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

#LI-Promoted

Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills? 

If you answered "YES" to any of these questions, keep reading! 

At Brandwatch, a Cision company, our Sales Development team is at the forefront of generating business opportunities. As a Sales Development Representative (SDR), you’ll play a crucial role in building our pipeline. Your mission will be to research and engage with potential accounts, aiming to schedule meetings that convert into qualified sales opportunities. 

What you'll do: 

• Be the face of Brandwatch, you are the first point of contact to engage our potential customers; 
• Stay up to date on industry news and understand the social media landscape; 
• Become an expert on our brand, business, and SaaS product; 
• Work closely with the Account Executive team to build a sales pipeline and drive revenue through new business opportunities. 

How you'll do it:  

• Generate leads and build relationships by nurturing warm prospects and finding new potential customers, using Salesloft, Salesforce, LinkedIn, Cognism, Gong and other platforms; 
• Make an average of 100 outbound activities to prospects daily, with the goal of scheduling platform walk-throughs and starting the sales process; 
• Manage and maintain a pipeline of interested prospects and engage sales executives for next step; 
• Engage in training and development programs. 

What you'll have: 

• A background in sales (sales and/or BDR and SaaS experience preferred)/ recruitment or just a passion to develop your career in sales; 
• Excellent written and spoken English skills;
• Motivation and determination to succeed paired with positive mindset that allow you (over)reach your targets; 
• Ability to execute and take responsibility; 
• Coachability and self-awareness; 
• Team player attitude because we believe the teamwork makes the dreamwork; 
• Ability to thrive in a quota driven environment with short and dynamic sales cycles. 

What we offer: 

• Clearly defined career path - We offer a transparent growth plan with the potential to advance to an Account Executive role or explore different career paths within the company. This could include opportunities in leadership, account management, or customer success; 
• Buddy setup to help you onboard and beyond; 
• A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success; 
• A place in a high performing sales team at a growth-driven company; 
• An open, informal, diverse and multinational working environment; 
• 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance; 
• Full Headspace subscription and 24/7 Employee Assistance program; 
• Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our Melbourne office is situated on Flinders street, in the heart of a vibrant area filled with cafés, restaurants, and convenient access to public transport.

Your Role:

The Professional Services Account Manager is an Account Team overlay role responsible for identifying, investigating and defining professional service proposals and scopes of work for Tenable prospects and clients. The SAM is responsible for interpreting services engagement needs and creating the contractual documentation required to deliver client success both from a presales and post-sales perspective.

In addition to supporting the sales account team and sales initiatives, the SAM is accountable for ensuring their engagements are delivered per the scope of work and is accountable for client success.  This requires the SAM to actively partner with the Service Delivery and Resource Management teams to ensure the established scope of work and timeline committed to the client are achieved. 
 

Organisation Structure:

• Reports to the Director or Senior Director of Professional Services.
• No direct reports.

Your Opportunity:

•  Meet or exceed annual and quarterly service sales bookings targets.
• Independently articulate the benefits of implementing all Tenable solutions.
• Identify and develop service opportunities and supporting business cases.
• Collect client business requirements and exposure management objectives in order to define service proposals.
• Map Tenable services and Tenable solutions to achieve client objectives. 
• Craft Proposals, Statements of Work and Change Orders and collaborate with Sales, Legal, Operations and other Tenable functions to negotiate Master Service Agreements and secure customer Purchase Orders to contract the negotiated services business. 
• Collaborate with the sales account teams to develop an actionable and measurable territory plan to achieve annual bookings goals.
• Enable Sales Territory Managers, Sale Engineers and Customer Success Managers in the capabilities, offerings and articulating the value driven by Professional Services.
• In partnership with Customer Success, act as a key point of contact for Customer executives, developing deep, trustful relationships to drive services expansion and cross-selling within the account.
• Collaborate with Delivery and Partner Managers to determine the best resources (Internal or Partner) to deliver the project scope.
• Business planning and forecasting: The ability to accurately forecast and anticipate any changes in booking numbers and composition of new business to support RMO and Delivery planning and execution. 

Other Responsibilities:

• May perform other duties and responsibilities that management may deem necessary from time to time.

What You'll Need:

• Bachelor's degree in IT related field or related work experience.
• 8+ years IT and/or Cyber Security experience.
• 5+ years in sales or services-related role.
• 3+ years of experience selling professional services preferable.
• Record of achieving and or exceeding sales targets.
• Experience developing commercial and technical services documentation including client presentations, proposals and executable commercial paperwork.
• Familiarity with information security models and best practices including industry compliance.
• Knowledge of enterprise network security technologies and cutting-edge network infrastructures.
• Knowledge of cloud architecture as well as on-premise IT landscape.
• Ability to have management and executive-level discussions about how to successfully deploy Tenable solutions.
• Comfortable and willing to be a hands-on contributor.
• Excellent communication skills, including issue tracking, triaging and escalation management.
• Travel: Willing and able to travel to client sites up to 50% both within and outside of assigned territory.

​

#LI-KM1

#LI-Office

What this job can offer you

Sales helps our prospective customers and active customers to fully experience our Global HR Platform. Sales is the team responding to incoming queries and helping customers understand how to maximise Remote’s full suite of products to meet their employment needs. To enable them to embody our value of Transparency, we have a fair price guarantee. This is an exciting time to join Remote and make a personal difference in the global employment space as a Outbound Sales Development Representative, joining our Sales team.

What you bring

• Proven business development success through effective use of core sales tools (Knowledge of Hubspot, LinkedIn Sales Navigator, Chorus is a plus)
• Experience working as an SDR in a B2B SaaS Tech company
• Able to negotiate skillfully, promote/sell ideas persuasively
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Able to think strategically and tactically. Able to maintain a positive attitude in the face of criticism, rejection, or failure
• Promotes a strong sense of urgency for reaching goals and key deliverables. Self Starter. proactive and brings new ideas to the team
• Extremely self-motivated with a diligent work ethic
• Demonstrated success in the below areas listed in key responsibilities
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Respond, engage and qualify outbound leads and inquiries
• Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
• Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit
• Providing support to Account Executive team as needed
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

Practicals

• You'll report to: Manager, Outbound Sales Development
• Team: Sales
• Location: Australia/ New Zealand
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The On-Target Earnings for this position is between $61,000 USD to $72,000 USD. The base salary is 70%. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with Recruiter
2. Interview with Manager, Outbound Sales Development 
3. Exercise Stage + Mock Call Session
4. Interview with Senior Manager
5. Bar Raiser
6. Prior employment verification check 

What this job can offer you

Sales helps our prospective customers and active customers to fully experience our Global HR Platform. Sales is the team responding to incoming queries and helping customers understand how to maximise Remote’s full suite of products to meet their employment needs. To enable them to embody our value of Transparency, we have a fair price guarantee. This is an exciting time to join Remote and make a personal difference in the global employment space as a Outbound Sales Development Representative, joining our Sales team.

What you bring

• Proven business development success through effective use of core sales tools (Knowledge of Hubspot, LinkedIn Sales Navigator, Chorus is a plus)
• Experience working as an SDR in a B2B SaaS Tech company
• Able to negotiate skillfully, promote/sell ideas persuasively
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Able to think strategically and tactically. Able to maintain a positive attitude in the face of criticism, rejection, or failure
• Promotes a strong sense of urgency for reaching goals and key deliverables. Self Starter. proactive and brings new ideas to the team
• Extremely self-motivated with a diligent work ethic
• Demonstrated success in the below areas listed in key responsibilities
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Respond, engage and qualify outbound leads and inquiries
• Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
• Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit
• Providing support to Account Executive team as needed
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

Practicals

• You'll report to: Manager, Outbound Sales Development
• Team: Sales
• Location: Australia/ New Zealand
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The On-Target Earnings for this position is between $61,000 USD to $72,000 USD. The base salary is 70%. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with Recruiter
2. Interview with Manager, Outbound Sales Development 
3. Exercise Stage + Mock Call Session
4. Interview with Senior Manager
5. Bar Raiser
6. Prior employment verification check 

This position is home-based and requires candidates to be located in Canberra, ACT or within commutable distance. Regular on-site presence at customer locations across the Canberra region is expected as part of this role.

The Basics:

The Senior Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints.  Operating in a collaborative team environment, CSMs contribute to each customer’s success by leveraging best practices and expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts. 

This customer-facing role will be predominantly responsible for government customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.  

What You'll Do:

• Drive and communicate value for our federal, state and local government customers by aligning Tanium capabilities to desired customer outcomes 
• Contribute to world-class retention and expansion by partnering with teammates across functional areas to create paths to full platform adoption, identify areas to expand usage or capabilities, and identify potential risks to customer renewals 
• Build and maintain executive and administrative customer relationships within the customer’s organisations, ensuring Tanium aligns to their mission, compliance requirements, cybersecurity mandates, and operational priorities 
• Apply your experience with large, decentralized organizations and hybrid environments to strategically guide implementation, adoption, and utilization across multiple departments in the customer’s environment 
• Solidify Tanium as a system of record for various functional IT disciplines within customer environments through established trust of data, time to value, increased ROI, and business outcome achievements 
• Facilitate the planning, coordination, development, and execution of Executive Business Reviews aimed at defining customer business objectives, aligning to strategic initiatives, communicating Tanium value, and developing long-term Customer Success Plans 
• Collaborate across functional areas within Tanium, including Global Support, Escalation, Product, and Engineering teams, to drive the development of Tanium solutions based on customer needs 
• Leverage your own technical domain expertise and internal technical resources, including engineering and product, support centre, knowledge bases, and other internal tools, to provide the most effective solutions to customer issues 
• Advocate for the customer by sharing their feedback and use cases with product and engineering, support centre, and the rest of the account team 
• Ensure customer success, leading to world-class retention and expansion, through proactive periodic health checks (and, if necessary, formal improvement plans), product training, and developing and sharing technical best practices 
• Understand the unique complexity of the customers and segmentation of customers you serve, and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies and integrations 
• Contribute to strategic customer plans for the months and years ahead, while executing your assigned strategies and tactics in coordination with other members of the account team to increase ROI and expand into new solution areas 
• Perform activities and data management that help drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, enhancement tracking, and updating internal data systems such as Salesforce and/or Gainsight

 We're Looking For:

Security Clearance 

• NV1 or higher 

Education

• BA/BS or equivalent experience preferred  

Experience Required

• More than 6 years of experience in Customer Success, Account Management, Renewals, or Service Management / Professional Services, preferably in technology company business model
• Experience working with Australian Federal Government agencies and personnel 
• Consulting and project management skills, experience with building strategic relationships that drive business value for customers
• Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
• Tanium Certified Operator (nice to have)
• Technical background (nice to have) 

You are

• A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
• Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium
• Willing to contribute suggestions and ideas to further customer and Tanium goals\
• Eager to become an expert in demonstrating value and return on investment to our customers
• Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions.
• A strong communicator and intuitive listener
• Professional, insightful, and values-driven
• Motivated to help to solve the toughest IT problems faced by organisations today  

Other

• Travel ranging from 40-50% within regional territory
• Onsite / customer-located work as deemed necessary by the customer and/or account team, particularly in Canberra, ACT.  

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.

About the Team

The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers’ business goals. We are customer-obsessed and thrive on turning challenges into long-term success.

About the Role

In this role, you’ll lead a team of Customer Success Managers who work closely with our enterprise clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption, retention, and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.

You’re excited about this opportunity because you will…

•  Team Leadership & Development. Mentor, inspire, and grow a high-performing team of Strategic Customer Success Managers by setting clear performance and growth objectives and providing ongoing coaching and support.
• Customer Retention & Engagement. Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience.
• Capacity & Resource Planning. Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the North American CSM team.
• Cross-Functional Collaboration. Partner with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.
• Churn Risk Management. Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data-driven interventions.
• Product Advocacy. Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.

We’re excited about you because…

• You have experience in Enterprise Customer Success, Account Management, or a related customer-facing role at a SaaS company, ideally in a fast-paced, high-growth environment.
• You've spent 2+ years managing and developing people, and you lead through accountability, coaching, and continuous learning.
• You're analytical and strategic, with a track record of using data to identify insights and drive customer growth.
• You're comfortable using tools like Salesforce, Totango, or other customer success platforms to track performance and manage relationships.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Location: Sydney, Australia

Role Description: 

The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior Manager, Merchant Success . 

What you’ll do: 

• Consultation: Understanding Merchant Needs and Goals. 
  • Upon account assignment, uncover what “success” means to a Merchant. 
  • Continually re-evaluate success criteria, needs, and goals of Merchants.  
• Solutions: Facilitating Merchant Growth and Success. 
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success. 
• Adoption: Push Merchant Use of Key ShipBob Features. 
  • Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings. 
• Risk Management: Nip Issues in the Bud. 
  • Actively monitor merchant health and take quick and decisive action to course-correct. 
• Collaboration: Involve Key Stakeholders and Teams. 
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. 
  • Help dictate product and services road map to deliver greater impact to Merchant partners. 
• Perform: Nail Key Performance Indicators (KPIs). 
  • NPS: foster Merchant advocacy by providing world class experience. 
  • Churn: contribute to ShipBob’s company growth through high merchant retention. 
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Minimum 3 years of experience in sales and merchant services in the technology industry. 
• Aptitude to sell via quota attainment. 
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. 
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums. 
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. 
• PowerPoint and Excel skills

Perks & Benefits: 

• Health and Wellness Benefits Stipend 
• WFH Phone/Internet Stipend 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

Responsibilities

We are looking for a strategic, data-driven Senior Manager of Digital Marketing & ABM to own and scale our digital presence and account-based programs across ANZ region. This is a high-impact, highly visible role that sits at the intersection of demand generation, brand experience, and revenue acceleration.

You will architect and execute multi-channel digital campaigns, develop personalised Account-Based Marketing (ABM) and Account-Based Experience (ABX) programs for our most strategic accounts, and partner closely with Sales, SDRs, and Customer Success to drive pipeline, accelerate deals, and expand existing accounts.

In this role, you will also be responsible to:

• Digital Marketing & Campaign Management

  • Own end-to-end planning, execution, and optimisation of integrated digital marketing campaigns across paid search, paid social (LinkedIn, Meta), display, email, SEO, GEO and content syndication.

  • Develop compelling, audience-centric messaging and creative content that resonate across different buyer personas, industries, and funnel stages.

  • Manage campaign budgets with a rigorous focus on ROI; monitor, report, and continuously improve performance metrics (CPL, MQL, pipeline influenced, CAC).

  • Collaborate with design, and web teams to ensure landing pages, assets, and digital touchpoints are conversion-optimised and on-brand.

  • Drive localised campaign strategies for the Australian & NZ market, adapting global programmes for regional relevance and compliance.

• Account-Based Marketing (ABM) & Account-Based Experience (ABX)

  • Design and operationalise 1:1, 1:few, and 1:many ABM programmes targeting top-tier strategic, enterprise, and mid-market accounts in ANZ.

  • Partner with Sales and RevOps to develop and maintain the target account list; segment accounts by tier, industry, revenue potential, and buying stage.

  • Build personalised, multi-touch ABX journeys — orchestrating ads, content, events, direct mail, and executive engagement to create a cohesive, relevant account experience.

  • Leverage intent data, firmographic signals, and CRM insights (Salesforce) to trigger timely, contextual outreach and nurture sequences.

  • Develop and manage account-specific landing pages, microsites, and tailored content assets (case studies, business cases, ROI calculators) in partnership with content and design.

  • Measure ABM programme impact across pipeline sourced/influenced, deal velocity, win rate, and account engagement scores; present insights to senior stakeholders.

• Messaging & Content Strategy

  • Develop and refine value proposition messaging for key buyer personas, verticals, and use cases relevant to the Australian and APAC market.

  • Partner with Product Marketing to ensure field-facing messaging is differentiated, compelling, and aligned to competitive positioning.

  • Create and oversee ABM-specific content: executive briefs, account intelligence reports, custom decks, thought leadership pieces, and event-specific materials.

  • Maintain and evolve a messaging playbook that enables Sales and SDR teams to communicate value consistently and confidently.

• Cross-Functional Collaboration & Stakeholder Management

  • Act as the primary marketing partner to the ANZ Sales team; establish regular cadence meetings, pipeline reviews, and joint planning sessions.

  • Collaborate with global demand generation, field marketing, and digital teams to leverage shared programmes, tools, and budgets.

  • Work with Marketing Operations to ensure accurate attribution, lead routing, and full-funnel reporting in Salesforce and MAP (Marketo).

  • Support field events, executive briefings, and account dinners as part of a broader ABX strategy.

Requirements

Qualifications / Experience / Technical Skills

• 8+ years of B2B marketing experience, with at least 3 years in a dedicated ABM or demand generation role.

• Proven track record running ABM programmes at scale — ideally across 1:1, 1:few, and programmatic tiers — with measurable pipeline outcomes.

• Deep hands-on expertise across digital marketing channels: paid media (LinkedIn, Google Ads), email marketing, SEO, and marketing automation.

• Strong messaging and copywriting skills; ability to translate complex technical solutions into clear, compelling narratives for executive buyers.

• Experience working in enterprise B2B technology, SaaS, cloud, or professional services sectors.

• Proficiency with marketing technology stacks: CRM (Salesforce), MAP (Marketo or HubSpot), ABM platforms (6sense, Demandbase), and analytics tools (GA4, Tableau, or similar).

• Data-driven mindset with the ability to build dashboards, interpret performance data, and make evidence-based decisions.

• Outstanding stakeholder management and cross-functional collaboration skills, including the ability to influence Sales and C-suite partners.

Nice to Have

• Experience in the ANZ or APAC regional marketing context, with knowledge of the local media landscape and enterprise buying culture.

• Familiarity with intent data providers (Bombora, G2 Buyer Intent) and account intelligence tools (LinkedIn Sales Navigator, ZoomInfo).

• Experience with ABX orchestration platforms and personalisation tools (Mutiny, Uberflip, Pathfactory).

• Background in managing or mentoring junior marketers or agencies.

(REQ ID: 2754)

More About The Role 

We’re on the lookout for a Corporate Account Manager to join the team at Burson  

If you’re an experienced AM with a background in issues & crisis and/or fintech, and are keen to work across complex, high impact briefs. This could be the role for you. 

This is a corporate leaning role with a strong focus on tech, reputation, and working across a mix of global and emerging brands. You’ll support integrated communications, while partnering closely with senior leaders and clients in fast moving, often regulated environments. 

You’ll play a key role in helping clients manage risk, shape narratives, and deliver strategic communications that cut through, ideal for someone who can confidently flex between corporate storytelling and issues management 

What You’ll Do 

• Lead day to day client management across corporate and integrated accounts
• Support and manage issues and crisis communications, including monitoring, messaging, and response
• Develop strategic communications plans across a range of audiences
• Oversee content development including media materials, stakeholder comms, and thought leadership
• Manage media relations and build strong journalist relationships
• Contribute to social and digital campaigns, working closely with integrated teams
• Support new business, proposals, and strategic recommendations
• Provide guidance and mentorship to junior team members  

Experience That Contributes To Success 

• Experience operating at Account Manager level within PR, corporate communications, or agency environments
• Strong background in issues & crisis communications
• Experience working across fintech or financial services (or other regulated industries)
• Proven ability to manage clients and provide strategic counsel in high-pressure environments
• Strong writing skills across corporate and media materials  

Advantageous: exposure to our key capability areas: 

• Social & Total influence
• Data & intelligence (including AI/digital)
• Strategy  

At Burson, we’re driven by Craft, Curiosity, Counsel, and Camaraderie; and we’re always looking for people who bring sharp thinking, strong judgement, and a collaborative mindset. 

If this sounds like you (or someone in your network), we’d love to hear from you. 

#PRJobs #CorporateCommunications #CrisisComms #Fintech #Burson #Hiring #AgencyLife 

More About The Role 

We’re on the lookout for a Corporate Account Manager to join the team at Burson  

If you’re an experienced AM with a background in issues & crisis and/or fintech, and are keen to work across complex, high impact briefs. This could be the role for you. 

This is a corporate leaning role with a strong focus on tech, reputation, and working across a mix of global and emerging brands. You’ll support integrated communications, while partnering closely with senior leaders and clients in fast moving, often regulated environments. 

You’ll play a key role in helping clients manage risk, shape narratives, and deliver strategic communications that cut through, ideal for someone who can confidently flex between corporate storytelling and issues management 

What You’ll Do 

• Lead day to day client management across corporate and integrated accounts
• Support and manage issues and crisis communications, including monitoring, messaging, and response
• Develop strategic communications plans across a range of audiences
• Oversee content development including media materials, stakeholder comms, and thought leadership
• Manage media relations and build strong journalist relationships
• Contribute to social and digital campaigns, working closely with integrated teams
• Support new business, proposals, and strategic recommendations
• Provide guidance and mentorship to junior team members  

Experience That Contributes To Success 

• Experience operating at Account Manager level within PR, corporate communications, or agency environments
• Strong background in issues & crisis communications
• Experience working across fintech or financial services (or other regulated industries)
• Proven ability to manage clients and provide strategic counsel in high-pressure environments
• Strong writing skills across corporate and media materials  

Advantageous: exposure to our key capability areas: 

• Social & Total influence
• Data & intelligence (including AI/digital)
• Strategy  

At Burson, we’re driven by Craft, Curiosity, Counsel, and Camaraderie; and we’re always looking for people who bring sharp thinking, strong judgement, and a collaborative mindset. 

If this sounds like you (or someone in your network), we’d love to hear from you. 

#PRJobs #CorporateCommunications #CrisisComms #Fintech #Burson #Hiring #AgencyLife 

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission. Basically, we’re really good at making it easy to do good.

We operate scaling businesses the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

Ever dreamt of a job where you can make a genuine impact while talking toilets? Well, you're in luck! We're looking for a National Account Manager - Woolworths to join our cracking AU Sales Team.

This isn't just any old gig. You'll be owning Australia’s most strategically important retailer relationship, Woolworths, and driving WGAC’s portfolio from a challenger position to category leadership. Think formulating commercial strategy, end-to-end range review execution and ultimately, helping us spread even more good (one loo roll at a time!).

We're all about growing our market share, attracting new customers, and boosting visibility, all while keeping that contribution margin healthy and cementing our spot in the retail landscape. If you're a natural-born leader who coaches values and loves a good challenge, this could be your next exciting chapter!

If you worked here this past month here are some things you might have been involved in

• You were elbow-deep in the spreadsheets, supporting the commercial modelling to help us drive a successful range review outcome.
• You reviewed Quantium scan data ahead of a buyer meeting, identified a market share trend in our favour and used it to anchor the commercial conversation in the room. 
• You ran the cross-functional prep for an upcoming Woolworths buyer meeting, getting Supply Chain, Finance and Marketing aligned on the story before it reached the buyer. 
• You worked with Cartology to confirm a shopper activation for the NPD launch, with the goal of converting trade investment into measurable sell-through at launch. 
• You were probably seen high-fiving the Finance team after proving that a recent promotion delivered a killer ROI, meaning more profit to donate to our sanitation partners.
• You shared Woolworths ranging cycle and scan data context with Marketing to help their shopper materials land at the right point in the category calendar 
  
  

Let’s talk about you

We're looking for someone who's not only brilliant at what they do but also embodies our values. As an experienced Sales Leader, you'll be a strategic mastermind, setting clear goals and KPIs, and a roadmap wizard who gets everyone on board for key initiatives. You're a natural collaborator, leading cross-functional teams with candor, and a master at executing strategic initiatives to drive measurable results, even when juggling multiple priorities.

You'll be an extraordinary business partner, seamlessly collaborating with internal and external teams to unlock value and align on shared outcomes. You're passionate about optimising the customer experience, using your insights to design seamless journeys. A true data-driven decision-maker, you'll leverage channel data to diagnose issues and shape commercial strategies. Finally, your financial analysis and reporting prowess will be key to assessing profitability, evaluating promotions, and managing margin like a pro.  Experience working within the independent space would be super helpful for your success in this role. 

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

Reports to: Senior Manager, Sales Engineering

Location: Remote Australia

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

What You’ll Do: 

The Huntress team is looking for a highly motivated and highly collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through their duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximise the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that foster long-term, healthy partner/customer relationships.

Responsibilities:  

• Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed 
• Customer Success: Ensure partners/customers are effectively utilising Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically led QBRs
• Technical Sales Enablement: Participate in events to lead training sessions on product usage and best practices
• Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organisation, acting as a link between our customers and PM by relaying feedback for product improvements
• Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
• Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
• Highly motivated self-starter with the ability to work independently
• Spot opportunities for improvement in a fast-moving environment
• Comfortable traveling 25% of the time and meeting face-to-face with customers
• Comfortable presenting in front of groups

What You Bring To The Team:  

• 2+ years of experience working in Technical Account Management, pre-sales, or similar work
• Experience or interest in the cybersecurity industry and familiarity with cybersecurity frameworks
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including Executive-level leadership
• Effective time management and organisational skills
• Experience with malware, threat intelligence, and/or sandbox analysis
• Experience with cloud platforms such as AWS, Azure, GCP, etc.
• Experience with programming or scripting languages 
• Familiarity with MSP tools such as RMMs and PSAs
• Familiarity with working with SIEM tools like Elastic, Splunk, etc.

What We Offer: 

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview: 

The Support Engineer II (L2) is a fully qualified, professional and Subject Matter Expert (SME) who provides advanced technical assistance within a 24/7 global operation. Reporting to the Support Engineer Manager, this role sits within our Global Services organization. You will act as the primary technical focal point for complex investigations, bridging the gap between customers, field teams, and Engineering to resolve uncommon incidents and promote platform stability. The single most important outcome for this role is the successful resolution of escalated, high-impact technical cases while proactively guiding internal and external stakeholders to meet all Service Level Targets (SLTs).

You Will: Key Responsibilities & Impact

• Advanced Case Management: Own the end-to-end investigation and resolution of complex and uncommon technical cases escalated by customers, acting as the SME for assigned technical areas.
• Engineering Collaboration: Report, track, and promote issues and bugs with Engineering, working closely with product leaders and developers to ensure long-term fixes.
• Stakeholder Guidance: Educate and proactively guide internal field teams and external customers with advanced technical knowledge, troubleshooting tools, and specialized methods.
• Process Excellence: Manage escalated incidents across multiple channels to consistently meet or exceed SLTs and KPIs.
• Technical Leadership: Assess unusual circumstances using sophisticated analytical techniques to identify root causes and suggest creative variations in troubleshooting approaches.
• Knowledge Management: Create and maintain high-quality technical documentation and runbooks to improve team efficiency and scale support capabilities.

You Have: Required Skills & Qualifications

• Professional Experience: Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience.
• Technical Expertise: Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways.
• Problem-Solving Skills: Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches.
• Communication & Persuasion: Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences.
• Independence: A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary.
• Operational Flexibility: Ability to work in a 24/7 or business hours role, displaying a calm demeanor in critical situations.

Our Benefits & Perks: 

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

🏥 Health & Wellbeing

• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.
• Life & Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.
• Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.

👨‍👩‍👧‍👦 Time Away & Flexibility

• Generous parental leave policy
• LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self.

💰 Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

💻 Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice: 

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

So, what’s the role all about?
The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Collaborating with specialist resources across the company, he/she will help key customers overcome issues, succeed in their business using our technology and services, expand their usage of our products, be referenceable and be a loyal customer.

After key customers have purchased and are implementing our solutions, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform and collaborates closely with the customer from that point forward to ensure their success.

​Interactions with customers will be conducted via phone, email, chat, and Teams, with planned face-to-face meetings as required. The TAM must be able to work both independently and be part of a wider Sales and Services team ensuring the highest levels of customer success and value realisation is achieved. 

How will you make an impact?   

• Work during the customers' core business hours, with occasional extended hours as needed.
• Occasional on-call after-hours work may be required as needed by the customer.
• As their TAM, be the assigned accounts' prime point of contact and engage resources across several teams as needed to resolve their issues and requests.
• Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE's solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor.
• Excellent triage and troubleshooting skills, mentoring peers to improve their knowledge and drive success.
• Personally resolve customer issues as required while scheduling time for proactive activities.
• Partnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being managed properly, are within SLA targets, and are progressing toward resolution.
• Demonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts.
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies.
• Develop and present customized presentations and reports to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Provide training to accounts to ensure that they get the most out of their NICE investment.
• Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are recorded into the CRM system.
• Appropriately contribute to and take charge of meetings, calls, and other discussions to convey ownership, organization, progress, and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system.
• Tactfully, confidently, and professionally communicate with all stakeholders, especially in emotionally charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success.
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of complex situations.
• Develop and drive business cases that outline problems, impacts, proposed solutions, and outcomes that help NICE improve our performance and success.
• Present a professional image in communication, conduct, attitude, and attire.
• Demonstrates professionalism and leadership with customers and helps peers to develop the same level of expertise.
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence.
• Assist assigned customers in preparation for go-live and build confidence with them as they begin using our products in a live environment.
• Responsible for customer satisfaction and referencability on assigned accounts.
• Participate in team goal achievement and set personal goals that increase effectiveness and success.
• Key member of the TAM team, collaborate, support and backup your teammates.
• Successful at turning struggling accounts into successful accounts.
• Planned travel (up to 25%) required and being co-located on key customer sites.
• Perform other tasks and duties as assigned or needed.
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE.

Education Requirement:

• ​Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required.​

Have you got what it takes?

• 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery.
• Wide experience of Enterprise Cloud Telephony and CX Platforms
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a demanding environment.
• Proficient in Microsoft Office applications.
• Able to work with little supervision and complete projects.
• Working technical knowledge of contact center software/design/functionality.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Experience with the NiCE CXone platform
• Experience with Contact Centre as a Service (CCaaS) solutions is highly regarded, along with demonstrated ability to operate in dynamic cloud environments and effectively manage ongoing platform changes
• Extensive infrastructure / networking knowledge, and telecommunications architecture (PBX, Carriers and VoIP/SIP Technology)
• Comprehensive knowledge of Modern CX Platforms and Applications
• Understanding of basic scripting and call flow routing fundamentals
• Experience using SIP signaling.
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & collaborative, friendly demeanor, early adopter.​
• AWS / Azure Technology and Environments
• Demonstrable experience in driving positive Customer Success outcomes.
• ITIL / Project Management exposure and qualifications

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10741
Reporting into: Manager
Role Type: Individual Contributor

Social Manager

Overview of the Team
In today's entertainment economy, influence is currency, making social and content creators the new media powerhouses. At WPP Media, we have a dedicated Social, Content and Influencer Marketing capability, designed to help brands authentically connect with audiences through the voices they trust most. 
Our approach is rooted in creativity, data intelligence, and cultural fluency. We craft strategic partnerships that drive measurable impact, spark conversation, and build long-term brand equity.

Overview of the Role
The Social Manager is a pivotal role within the INFLUENCE team, acting as the bridge between high-level strategic vision and day-to-day execution excellence. You are an experienced social practitioner ready to take on greater account leadership, responsible for the seamless delivery of "Owned Social" services across a portfolio of world-class brands.
This role requires a blend of creative spark, operational rigor, and emerging leadership skills to help evolve our social offering.

Objectives

• People: Lead and develop Social Executives, fostering a high-performance, collaborative team culture.
• Client: Act as the primary day-to-day contact for senior clients, ensuring satisfaction through exceptional output and strategic alignment.
• Commercial: Support the Director in identifying upsell opportunities and maintaining high team resource efficiency.
• Product: Ensure "gold-standard" delivery of content calendars, reporting, and social-first production.
• Process: Optimize team workflows and templates to improve speed and quality of delivery.

Ideal Candidate Experience

Required:

• 4–6 years of experience in social media or social content production, preferably within an agency environment.
• Proven experience managing or mentoring junior team members.
• Strong track record of managing client relationships and presenting strategic recommendations.
• Expertise in social management and listening tools (e.g., Sprout, Sprinklr, Meltwater, Brandwatch).
• Deep understanding of platform-native features (TikTok, Instagram, Reels) and how to leverage them for brands.

Desirable:

• Experience in high-growth industries such as Retail, Entertainment, or Automotive.
• Hands-on experience with AI tools for content analysis or workflow enhancement.
• Experience with creator/influencer marketing platforms like CreatorIQ or Sprout Influencer (Tagger).

Apply now and send your CV via the link! 

#LI-PROMOTED

About the role

The Mid-Market Account Management Manager leads a team of both sales and account management responsible for a portfolio of Mid-Market customers. This leader sets the operating rhythm, coaching standards, and performance expectations to deliver strong retention and growth outcomes.

This role is accountable for the health of the teamʼs book of business, including renewal execution, churn prevention, adoption, customer outcomes, expansion, and forecasting accuracy. The manager partners cross-functionally to solve customer issues and scale best practices across the segment.

What youʼll own

Retention + growth of the book

• Own performance against new logo acquisition, churn, renewals, and net revenue retention targets across the teamʼs portfolio.
• Build and execute plays to improve account health, adoption, and expansion outcomes.

Team leadership + coaching

• Manage, coach, and develop Account Executives and Account Managers in the mid-market segment
• Set clear expectations for account planning, customer engagement, and opportunity management
• Run weekly 1:1s, deal reviews, pipeline reviews, and skill coaching.

End-to-end customer ownership

• Ensure consistent, high-quality customer experience across onboarding handoff, adoption, renewals, and growth motions.
• Establish escalation paths and ensure timely resolution of customer risks.

Forecasting + operating cadence

• Maintain accurate forecasting for revenue, renewals, churn risk, and growth pipeline.
• Create a predictable cadence for reporting and inspection (weekly, monthly, quarterly).

Cross-functional partnership

• Partner with Sales, Customer Success/Implementation, Support, Product, and Marketing to remove blockers and drive outcomes.
• Bring structured feedback loops from customers to internal teams to improve product and processes.

Process improvement + scaling

• Standardize best practices for account planning, QBRs, renewal management, and growth plays.
• Identify patterns across the portfolio and drive initiatives that improve efficiency and performance.

Qualifications (must-have)

• Experience managing a team (2-3 years) in a sales, account management, customer success.
• Track record of driving retention and expansion outcomes for a book of business
• Strong coaching and performance management skills.
• Comfort with structured forecasting, pipeline inspection, and data-driven decision making.
• Excellent communication skills in managing up and ability to partner cross-functionally.

Preference will be given to candidates who reside within a commutable distance of Avetta’s Sydney Office, located at Level 4, 175 Pitt Street, Sydney NSW 2000 or to those who reside near Avetta's Newcastle Office, located at Level 6, 24 Honeysuckle Drive Newcastle, NSW 2300. For those living near an office, this role requires a hybrid work schedule consisting of three in‑office days and two work‑from‑home days each week. Remote work may be considered for those outside of commutable distance to an office.

SUMMARY:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. 

The Client Program Manager will own strategic and key client accounts, combining program management expertise with client success leadership. This role ensures the delivery of large-scale SaaS client programs while driving adoption, retention, and growth. Acting as both a trusted advisor and program leader, you will coordinate cross-functional teams, manage complex initiatives, and maintain strong client relationships to maximize value and impact.

Please note: This role requires full working rights in Australia, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Management

• Develop, implement, and maintain program initiatives aligned with organizational objectives.
• Oversee multiple projects and teams within strategic client programs, ensuring goals are met or exceeded.
• Collaborate with sponsors and cross-functional teams to define scope, deliverables, resources, timelines, and work plans.
• Monitor program performance, identify risks, and implement mitigation strategies.
• Provide detailed management reporting and status updates to stakeholders.

Client Success

• Serve as the primary voice for strategic clients, nurturing relationships and identifying additional stakeholders.
• Conduct regular Success Planning and QBR sessions to demonstrate value and define next steps.
• Act as a trusted advisor on product functionality, best practices, and program recommendations.
• Drive adoption and expansion of Avetta’s platform through proactive engagement and training.
• Partner with Account Management, Implementation, and Professional Services to support growth and mitigate risk.
• Advocate for client needs internally, influencing process and product improvements.
• Collaborate closely with regional Client Success Managers on global complex initiatives to ensure regional execution and alignment success.

Leadership & Collaboration

• Mentor and guide team members on best practices and process improvements.
• Participate in special projects, NPIs, and cross-functional initiatives to enhance efficiency and scalability.
• Use data-driven insights to inform decisions and strategies.

PREFERRED QUALIFICATIONS:

• 8 years of combined program management and client success experience in a SaaS environment.
• Proven ability to manage multiple programs and major enterprise accounts concurrently.
• Strong communication, leadership, and organizational skills.
• Experience with Wrike, Jira, Confluence, SFDC, and CRM tools.
• Ability to travel minimum 10%.

IDEAL EDUCATION & TRAINING:

• Bachelor’s degree in business or related field (MBA preferred).
• PMP certification or equivalent experience.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Client Program Manager position, please submit your online application by June 30, 2026.

#LI-REMOTE

#LI-ONSITE

ABOUT THE ROLE:

Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM:

Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company. 

Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths. 

This is a remote, full-time role, with the person ideally based in Sydney or Melbourne, Australia. 

ONCE YOU ARE HERE YOU WILL:

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination 
• Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction.
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding processes
• Work with Support on escalated tickets

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role
• Experience with handling API integrations
• Proven experience with SaaS based products
• Previous experience with problem-solving in a troubleshooting environment
• Passion for consulting and tactical empathy to apply and present complex solutions effectively
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. 
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• Analytical understanding with a high focus on data-driven decision making

• 1,600 AUD annual learning budget and full LinkedIn Learning access
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• 450 AUD home office setup budget, a 75 AUD monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Benefit from health insurance provided through our partner, including options with BUPA Australia and Aetna International
• We contribute the statutory 12% of your salary to your Superannuation fund

ABOUT THE ROLE:

Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM:

Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company. 

Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths. 

This is a remote, full-time role, with the person ideally based in Sydney or Melbourne, Australia. 

ONCE YOU ARE HERE YOU WILL:

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination 
• Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction.
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding processes
• Work with Support on escalated tickets

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role
• Experience with handling API integrations
• Proven experience with SaaS based products
• Previous experience with problem-solving in a troubleshooting environment
• Passion for consulting and tactical empathy to apply and present complex solutions effectively
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. 
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• Analytical understanding with a high focus on data-driven decision making

• 1,600 AUD annual learning budget and full LinkedIn Learning access
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• 450 AUD home office setup budget, a 75 AUD monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Benefit from health insurance provided through our partner, including options with BUPA Australia and Aetna International
• We contribute the statutory 12% of your salary to your Superannuation fund

LastPass is looking for an Account Executive: 

This is a pivotal opportunity for a commercially driven sales professional to join LastPass's growing APAC team and lead net-new and expansion revenue across mid-market and corporate accounts in Australia. You will help organisations navigate the rapidly evolving challenges of SaaS security, credential management, and identity governance at exactly the moment the market demands it.

About the team:

Our APAC Corporate sales team is at the forefront of LastPass's strategic growth in the region. We are a collaborative group of Account Executives and sales leaders, supported by a strong partner ecosystem, pre-sales specialists, and marketing resources. We are ambitious, supportive, and united by a genuine belief in the value we bring to customers.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

You will work alongside a team of Account Executives and regional sales leadership, collaborating closely with Sales Engineering, Customer Success, and marketing to progress and close opportunities. You will also engage regularly with channel partners and distributors across the APAC region, and connect with global teams to share insights and shape messaging.

What are some of the exciting challenges you will be working on?

• Drive net-new and expansion revenue across a defined territory of corporate accounts in Australia, with a primary focus on organisations with 200+ employees
• Develop and execute a disciplined territory and account strategy, building a robust pipeline through self-sourced prospecting, partner collaboration, and marketing-generated leads
• Engage IT decision-makers, security leaders, and CISOs in consultative conversations that connect access management challenges to LastPass's Secure Access Essentials positioning
• Lead the full sales cycle from initial outreach and discovery through to product demonstration, commercial negotiation, and close, with support from Sales Engineering and Customer Success
• Deliver accurate pipeline forecasting and maintain strong CRM hygiene across deal progression and sales reporting
• Collaborate with channel partners and the broader APAC team - including marketing, pre-sales, and leadership - to co-sell, share market intelligence, and contribute to a strong team culture
• Represent LastPass at industry events, customer briefings, and partner engagements across the APAC region
• Act as a trusted advisor to your accounts, helping organisations navigate the evolving landscape of SaaS security, AI access risk, and identity governance

What does it take to work at LastPass?

• Proven experience in B2B SaaS sales, with a demonstrated track record of closing new business and exceeding quota in a corporate or mid-market segment
• Background in cybersecurity, identity security, or access management, with confidence engaging IT decision-makers, security leaders, and CISOs about the threat landscape
• Proven ability to manage complex, multi-stakeholder sales cycles from technical evaluators through to executive sponsors
• Strong consultative selling skills, with the ability to lead with insight, build compelling business cases, and tailor messaging across a range of buyer personas
• Self-motivated and commercially astute, with disciplined pipeline management, strong forecast accuracy, and high personal accountability
• Collaborative and team-oriented, with a track record of contributing to shared success, mutual support, and a culture of continuous learning
• Comfortable operating in a fast-paced, high-growth environment where the product, market, and competitive landscape evolve quickly

AI Fluency Expectations

• Uses AI to personalise outreach, prepare for discovery calls, and extract insight from CRM data using structured, repeatable prompting. Maintains quality and authenticity in all customer-facing work.

Overview: 

We are currently seeking qualified candidates to join our Sydney Institutional Business Development team as a Business Development Manager. The incumbent should have expertise in selling into global and regional financial institutions, including in-depth knowledge of the ANZ market. It is, therefore, vital that you are a passionate individual who wants to make a difference.

Guidepoint gives investors, consultants, and professionals of all backgrounds the intelligence they need to clarify the uncertain and assuredly take essential decisions with ultimate confidence via insight and knowledge gained from vetted industry & subject-matter experts.

What You'll Do:  

• Proactively seek out opportunities.
• Help to develop a sales strategy designed to achieve revenue targets as part of the regional and global sales team
• Strategic sales & account management planning from concept to execution across the institutional sector in Australia.
• Deliver commercial path to aggressive, yet achievable, growth and profitability of the company
• Build and maintain relationships with prospective clients in Australia across the spectrum of institutional and investment firm clients. 
• Communication of market developments to marketing and client service team. 
• Proven expertise to plan and deliver results in a highly demanding environment

What You Have:    

• University degree from a recognised institution
• At least 3 to 4+ years of sales/ business development experience, ideally with a focus on B2B selling within the research/ information service, financial/investment or other similar sectors.
• Excellent communicator capable of handling high-profile clients with demonstrated ability in establishing effective relationships with stakeholders.
• Ability to thrive within a fast-paced environment, entrepreneurial mindset, and an unwavering desire to succeed.
• Clearly demonstrated ability to work independently and within teams.
• Ability to work with executives across Asia and globally
• Excellent verbal and written communication skills in English          

What We Offer: 

• Centrally located office
• Flexible work arrangement (2 days work from home)
• Competitive compensation
• Informal work environment
• Entrepreneurial, diverse, international culture​

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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The opportunity

As an Account Manager/Director, your main objectives are to meet or exceed sales goals within a set of enterprise and mid-market accounts. Using a consultative approach you will own the full sales process, engage senior decision-makers in discussion, gain a deep understanding of their challenges, share previous success, bring industry knowledge to the table, and pitch and close-win relevant solutions from TechnologyAdvice’s suite of B2B marketing products and services. These include brand-to-demand activations, lead generation, advertising, StudioA content creation, and events.

While you are expected to be accountable for your own quota, you will receive exceptional support and collaboration from TechnologyAdvice’s senior leadership, client success and delivery teams, StudioA, Deal Desk, sales enablement, SDRs, and the wider business.  

Location: Australia 

What you'll do

• Develop and execute a comprehensive account/territory plan 
• Grow client accounts both in terms of their finite number, and their annual value 
• Prospect effectively, organizing your time, and deliver professional and memorable sales pitches to new prospects and existing contacts to achieve quota. 
• Create and execute key sales and business development strategies to increase pipe
• Conduct market research to identify selling possibilities and evaluate customer needs. 
• Create personalized compelling value propositions around TechnologyAdvice’s offerings and deliver appropriate proposals that accurately describe those products and set proper expectations. 
• Negotiate and close deals, handle objections and challenges, and manage annual contract negotiations 
• Remain current on industry trends, market activities and competitors. 
• Collaborate with client success to ensure best-in-class service that maximizes repeat business and high regard.
  
  

Who you are

• 3+yrs of proven experience in securing complex, six-figure plus deals in brand-to-demand, demand generation, and digital media driving substantial revenue growth through both incumbent AND net new accounts. 
• Unrelenting drive and competitive spirit, consistently thriving in high-pressure environments 
• Ability to successfully craft and implement sophisticated account/territory plans with long-term growth objectives
• Skilled in diagnosing client needs and designing tailored high-impact business solutions 
• Demonstrated success in negotiating complex contracts, ensuring win-win outcomes
• Deep expertise in brand-to-demand, demand generation, and digital media
• Ambitious, fresh-thinking, confident and inquisitive
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 38-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Compassionate Leave: Support when you need it most with paid compassionate leave.
• Public Holidays: Enjoy all national public holidays to rest and recharge.
• Parental Leave: Paid leave to support new parents during this exciting life stage.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

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Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in Australia at hire and must maintain authorization to work in Australia throughout their employment with our company.

• Own & Nurture Your Portfolio: Manage a diverse set of customer accounts and cultivate strong, long-term relationships with key stakeholders. Act as the trusted advisor who understands their unique needs and offers actionable insights that drive success.
• Drive Marketing Excellence: Collaborate closely with customers to optimize their online advertising strategies, ensuring their campaigns perform at their best. Tackle challenges such as budget scaling, performance optimization, and resolving complex issues with precision.
• Be a Product Expert: Stay on top of Smartly’s ever-evolving platform and features, as well as the broader social advertising ecosystem. Leverage this expertise to solve problems quickly and effectively, always finding innovative solutions to our customers' pain points.
• Develop Vertical Expertise: Take ownership of growing and managing a book of business within specific industries (e.g., e-commerce, travel, mobile apps, etc.). Become an expert in those verticals and provide tailored strategies that drive results for customers.
• Collaborate Across Teams: Work cross-functionally with Product, Sales, and Marketing teams to maintain a seamless feedback loop. Share customer insights to inform product development and contribute to a culture of continuous improvement.
• Partner with Industry Leaders: Build and maintain strong relationships with leading platforms like Meta, Pinterest, Snapchat, and TikTok. Work closely with these partners to ensure the best outcomes for our customers.

• Have 3+ Years of Experience: You bring 3+ years of relevant experience in customer success, account management, or a similar customer-facing role, ideally in the digital advertising space.
• Know Social Advertising Inside and Out: You’re comfortable navigating platforms like Meta, Pinterest, Snapchat, and TikTok, and you understand the nuances of paid social advertising strategies.
• Are Empathetic & Results-Driven: You thrive on helping customers succeed and are passionate about understanding their challenges and finding solutions. You’re focused on results but also deeply care about the process and customer experience.
• Can Simplify Complexity: You have a knack for explaining complex ideas in a clear and digestible way. Whether it’s data insights or campaign strategies, you can communicate effectively to customers at all levels.
• Have Excellent Communication Skills: You have strong spoken and written communication skills in English, with the ability to build rapport and maintain professional relationships.
• Are Self-Motivated & Collaborative: You’re a self-starter with a bias for action, but you also know the value of working together as a team. You can balance autonomy with collaboration and take initiative when needed.
• Are Flexible & Willing to Travel: You are comfortable working in a hybrid model from our Sydney office (3 days a week, more if desired), and are open to occasional travel for quarterly business reviews, conferences, and industry events.

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust  
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

• A strong communicator with excellent attention to detail
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5-7 years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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Your role
As an Account Executive, Commercial, you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.

Dialpad’s Account Executive, Commercial, will solve tangible client obstacles by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, Channel Partners, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

This is a hybrid role where the candidate is expected to be in our Sydney office three days per week and reports to our Head of Sales ANZ.

What you’ll do  

• Own the entire sales process, including working leads and generating pipeline
• Build talk tracks to align with specific client use cases
• Build strategic outbounding campaigns and sequencing to source your own opportunities
• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring  

• 1-2 years of professional closing sales experience in an ever-changing environment  
• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders
• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)
• Experience in Salesforce preferred 

mx51 powers payment experiences for some of Australia's largest banks and acquirers. As our platform matures and our tenant relationships deepen, we're looking for a Product Manager - Tenant Success to be the voice of our products to the tenants who depend on them every day.

This is a run role, not a build role. You know our products inside out, understand tenant business problems, translate needs into clear requirements, and keep tenants informed, enabled, and supported at all times.

You'll sit at the intersection of Product, Delivery, Customer Success, and Commercial - the trusted advisor tenants turn to, the internal advocate shaping the roadmap, and the product expert their teams lean on in front of clients.

What you'll do

• Tenant Relationship Management: Serve as the primary product point of contact for a portfolio of bank and acquirer tenants, running regular cadences to surface issues, share updates, and deepen platform utilisation. Manage escalations with urgency and clear communication.
• Requirements Gathering & Advocacy: Engage tenants to uncover and document product requirements, translating real-world pain points into structured briefs. Lead workshops, write user stories and acceptance criteria, and champion tenant needs internally to influence backlog prioritisation.
• Platform & Product Expertise: Develop deep knowledge of the mx51 platform - configuration options, integration patterns, and acquirer-specific capabilities. Be the go-to resource for tenants and internal teams on how products work and how to get the most from them.
• Tenant Documentation & Communications: Own tenant-facing documentation including user guides, feature overviews, and configuration references. Manage release note distribution, contextualising technical changes so tenants always know what's changing and what action is required.
• Pre-Sales Support: Contribute to RFI/RFP responses, support tenant sales teams during client pitches, and identify opportunities where expanded product usage can unlock value for tenants and mx51.
• Deployment & Onboarding Support: Act as product SME during tenant onboarding, UAT, and go-live activities. Document gaps between deployment expectations and platform capabilities, feeding insights back into the product process.

About you

• Product Management or Technical Account Management experience in B2B SaaS or payments, with a track record of managing complex client relationships.
• Solid understanding of the payments landscape including acquiring, EFTPOS, payment flows, and the dynamics between banks, acquirers, POS providers, and merchants.
• Proven ability to gather, structure, and communicate requirements from client engagements with the ability to translate messy business problems into clear documentation.
• Strong stakeholder management skills, comfortable leading meetings with senior bank or acquirer stakeholders and equally comfortable working with engineers.
• Exceptional written and verbal communication, you can simplify complexity and adapt your style for technical, commercial, and executive audiences.
• Demonstrated ability to create and maintain high-quality product documentation for external audiences.
• Agile experience with Jira proficiency (epics, user stories, acceptance criteria).

SENIOR SOLUTION CONSULTANT 

(Melbourne - Australia)

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Our Solution Consulting department is responsible for supporting our sales teams in the pre-sales phases, by providing their expertise in our SaaS platform and functional purchasing processes (S2C, P2P).

ROLE: 

We are on the search for a Senior Pre-Sales Solutions Consultant with a focus to join our team who brings a dynamic approach in our fast-paced technology environment to help customers solve complex business problems. Our Solutions Consultants are analytical and product focused, they are excited at the concept of making a difference in the procurement space, creative and collaborative, and thrive on building and bringing value to new customer relationships.

This Sr Solution Consultant would support our AE in Australia mainly and report to our SC Manager in Sinapore. 

WHAT YOU WILL DO WITH US 

• Collaborating with Account Executives on qualified opportunities to uncover customer business objectives, pain points and project requirements
• Create winning strategic sales strategies and presentations for prospects using best practices and industry expertise
• Presenting the value of the Ivalua Platform with highly sophisticated and engaging demos
• Providing functional responses to RFPs and RFIs and supporting all functional/technical activities required from initial bid response through the entire sales cycle
• Recommending and supporting different selling strategies and pre-sales activities including Conference Room Pilots (CRPs) and Proof of Concepts (POCs) to support advanced prospect requirements
• Working effectively with other parts of the organization, including Product Management and R&D to support ongoing product improvements via prospects’and customers’ feedback

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Knowledge and experience in Procurement, Finance, or Supply Chain functions
• Knowledge of and experience in Australia and New Zealand
• Knowledge and experience with SaaS and Cloud-Based applications
• Ability to articulate the value of and sell SaaS/Cloud-Based applications
• Expertise in one or more of the following areas is a plus: Spend management, sourcing, contract management, eProcurement, eInvoicing, Spend Analytics, Direct Procurement MRP/ERP, Services procurement, Supplier Master Data management domains
• Strong interest in AI and Agentic AI
• Staying current on the solution roadmap (forthcoming improvements) as well as competitive offers to improve your industry knowledge

Strong proficiency in MS Office suite and other software tools (forecasting / sales tracking)

Soft Skills :

• Excellent writing and communication skills
• Excellent English Language skills
• Your personality will make a difference: Committed, involved, autonomous, analytical and commercially aware, you thrive in a challenging environment, and you are well organised with an entrepreneurial spirit

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company for the last 10 years
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
•  
• lia)

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

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