About the Role

Come and join our rapidly growing Customer Success Engineering team! As a Solutions Architect, you will help us ensure the success of Redpanda customers. This could range from running workshops with customers to getting them up and running on Redpanda products, and/or helping to architect a full end-to-end data streaming system with Redpanda as the core solution.  

You Will:

• Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers
• Be prolific in sharing content and best practices both internally and externally
• Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence
• Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements
• Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience
• Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases
• Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience

You Have:

• 7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to Redpanda
• Experience with creating blog content and/or documentation on the production use cases and solutions
• Outstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineering
• Comfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript)
• Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etc
• Good understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.)
• Knowledge of different cloud vendors ( AWS, GCP and Azure)
• An Understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraints
• Passion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologies
• Strong ability to build relationships with our partners, customers, and open-source users
• Collaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experience
• Flexibility to travel to meet customers, attend events or conferences (up to 25%)
• Experience with Kubernetes or Ansible a plus

U.S. base salary range for this role is $175,000 - $206,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing knowledge to enhance overall customer satisfaction and product improvement.

Job Duties and Responsibilities:

• Handle complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. 
• Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals.
• Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
• Provide high-quality customer engineering assistance that results in high customer satisfaction.
• Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.
• Attend meetings with clients to analyze, troubleshoot and diagnose problems.
• Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback.
• Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.
• Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams that will improve our customers' successful use of our products and drive adoption.
• Operates with minimal guidance on daily tasks and receives high-level directives when taking on new initiatives.
• Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact.
• Participate in a 24/7 on-call rotation, providing after-hours support for critical issues.
• Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base. 
• Proactively communicate to avoid escalations and negative customer satisfaction.
• Author technical documents on common issues and solutions to build the knowledge base and participate in communities.
• Support weekend shifts on a rotational/as-needed basis if requested.
• Lead support initiatives for the betterment of the organization and team.
• Other duties and responsibilities as assigned. 

Skills You Must Have: 

• Bachelor's degree in Computer Science or equivalent field of study. 
• 3+ years of experience with on-premise or cloud Data Unification solutions.
• 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools.
• 3 + years of previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications.
• Experience in data management, master data management, analytics, and big data platforms and technologies.
• Experience in hands-on programming (ex. Python, Java).
• Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
• Experience with RESTful API development and debugging, Postman.
• Experience with web UI development with JavaScript frameworks.
• Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.

Skills That Are Nice to Have:  

• MS in computer science or equivalent experience preferred.
• Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus.

Our backend team is building a highly-available and distributed data pipeline that powers Telnyx products like Voice, Messaging and Wireless. We leverage the Telnyx private backbone network to build a cloud-agnostic data platform that processes thousands of messages per second.

With our lean team, we're currently running and managing more than 30 dockerized microservices deployed in multiple regions in the U.S. and Europe. We are looking for a senior Java backend engineer with deep knowledge of Java Core.

In this role you will

• Work on 30+ microservices implemented in Java 11 and Scala that process, aggregate and expose all data our telecommunication and messaging engines generate
• Improve performance of our pipeline — we currently process 10k messages/sec and are growing
• Architect our services and pipelines so they work with minimum latency in all our locations around the world (U.S., E.U., Australia, South America)
• Implement fraud detection processes with machine learning (Kafka and Kafka Streams)
• Deploy services to multi-cloud Kubernetes environments to achieve 99.999% uptime
• Push code to production multiple times a day

What we're looking for

• Degree in Computer Science, Information Technology, or equivalent work experience
• 4+ years of experience with Java and its ecosystem of tooling
• Experience with at least one of these databases: Cassandra, ClickHouse, or OpenSearch
• Experience with AI tooling, or a strong willingness to learn

Nice to have

• Experience with Scala or another functional programming language
• Experience with Linux, Git, and Docker in a CI environment
• Experience with distributed systems and systems that maintain "five nines" (99.999%) of uptime

LI-KG1
LI-DUBLIN
LI-BRAZIL

What You’ll Work On

As a member of the App Platform team you get to play a few different roles:

Architect: We are the ones that know how our large system should fit together.

Developer: We write lots of code. Some is purely for prototyping and what passes the prototyping phase is made ready for production and used by nearly all server teams.

Consultant: We work closely with all the server teams to understand their needs and lend assistance with the infrastructure we have built.

Leader: We need to be vocal about our experiences to internal teams as well as the outside world through blog posts, presentations and open source contributions.

Requirements

• 5+ years of experience as a software engineer
• Strong Java knowledge
• Experience working with high traffic, scalable web applications
• Solid understanding of data structures, algorithms and framework internals
• Ability to speak and write clearly and concisely
• Ability to think creatively about solutions with a focus on the long term stability of our system.
  
  

Nice-to-Have

• Experience with SOA
• Experience with at least one relational database (e.g. MySQL) and one NoSQL database (e.g. Cassandra)
• Familiarity with asynchronous messaging systems, such as Kafka and ActiveMQ
• DevOps experience

#CB2019

#LI2019

#NAUKRI19

• What You’ll Work On
  
  As a member of the App Platform team you get to play a few different roles:
  
  Architect: We are the ones that know how our large system should fit together.
  
  Developer: We write lots of code. Some is purely for prototyping and what passes the prototyping phase is made ready for production and used by nearly all server teams.
  
  Consultant: We work closely with all the server teams to understand their needs and lend assistance with the infrastructure we have built.
  
  Leader: We need to be vocal about our experiences to internal teams as well as the outside world through blog posts, presentations and open source contributions.
  
  Requirements
  

  • 5+ years of experience as a software engineer
  • Strong Java knowledge
  • Experience working with high traffic, scalable web applications
  • Solid understanding of data structures, algorithms and framework internals
  • Ability to speak and write clearly and concisely
  • Ability to think creatively about solutions with a focus on the long term stability of our system.
    
    

  Nice-to-Have
  

  • Experience with SOA
  • Experience with at least one relational database (e.g. MySQL) and one NoSQL database (e.g. Cassandra)
  • Familiarity with asynchronous messaging systems, such as Kafka and ActiveMQ
  • DevOps experience

  #IND2020

  #CB2019

  #LI2019

  #NAUKRI19