Role Summary

As an Account Manager at Monks, you will play a pivotal role in delivering best-in-class media solutions across Managed Media, Advisory, and R&A workstreams. You will be responsible for driving high-quality media executions, fostering strong client relationships, and proactively contributing to internal initiatives and innovation. Operating with a strong sense of self-leadership, you will collaborate with cross-functional teams to ensure excellence in service delivery, client satisfaction, and continuous improvement.

Role Responsibilities

• Lead and support the delivery of contracted media products and services across key platforms. This focuses on delivering programs of work related to research/insights, strategy and measurement to all assigned clients.
• Maintain high attention to detail and adhere to SLA expectations.
• Execute delivery across Managed Media, Advisory, and Resale & Activation, with leadership support as required.
• Maintain strong relationships with client operational teams.
• Own and manage a client plan and participate in (or lead) client meetings.
• Deliver value-led engagements and represent Monks effectively in all interactions.
• Manage personal deliverables and time effectively while contributing to a high-performance team culture.
• Proactively participate in team meetings, initiatives, and knowledge-sharing.
• Provide feedback to leadership with proactive solutions on operational improvements.
• Manage mock billing and assist with troubleshooting invoice issues
• Support accurate forecasting and ensure Salesforce and EOM compliance.
• Identify existing client growth opportunities and manage them within Salesforce.
• Understand and apply the scoping calculator and SOW/legal processes.
• Engage in partner feedback forums and maintain current platform certifications.
• Collaborate with partner client teams with leadership support where relevant.
• Assist in onboarding new team members and contribute to internal cultural initiatives.
• Provide feedback on resourcing allocations and contribute to internal initiatives and mentoring.
• Attend industry events and collaborate with leadership to create case studies.
• Share insights and learning across the team from client work and market research.

Experience:

• Proven media experience across digital platforms, ideally within a media agency or consultancy environment.
• Demonstrated ability to manage client-facing engagements and deliver to contract requirements.
• Experience working with financial systems, media forecasting, time tracking and billing.
• Experience using Salesforce is a plus.
• Proactivity, curiosity, and strong time management.
• Excellent organisation and attention to detail, with a 'what’s next' mindset.
• Proficient in self-prioritisation and capable of managing multiple workstreams.
• Comfortable working in a fast-paced, frequently changing environment.
• Strong presentation and communication skills.
• Adept at both contributing to and leading internal initiatives.

#LI-CX1

About the Team

The Marketplace Strategy & Operations team at DoorDash is responsible for accelerating Marketplace growth, consumer engagement and retention. Using a customer-obsessed approach, we own market strategy, consumer affordability, the end-to-end DoorDash app experience and new value propositions. We are looking for a hands-on builder to optimise how consumers interact with merchants and develop strategies that drive frequency and loyalty. 

About the Role

We are hiring an Associate Manager to lead the NZ marketplace strategy and to drive consumer growth in a way that keeps customers coming back. Your work will shape how consumers discover and engage with DoorDash—across merchandising, in-app experience, pricing and partnerships. As this role sits at the intersection of strategy, analytics and cross-functional execution - you will closely partner with Product, Engineering, Sales and Marketing across the Restaurant and New Verticals business lines.

A core part of the role is leveraging metrics to guide decision-making. You will analyse performance across key levers such as conversion, retention, frequency, and category adoption, translating insights into clear priorities and action plans. You will also contribute to go-to-market and expansion strategies, using data to determine which areas to prioritise and how to scale them effectively.

You will own and optimise critical aspects of the in-app experience—from how consumers discover merchants and offerings, to how merchandising is executed across the platform. This includes ensuring that the right selection is surfaced to the right customers at the right time, and that the overall journey is seamless, intuitive, and aligned with our growth objectives.

This is a highly visible team with fast feedback loops, where ideas quickly turn into live experiences and impact can be seen in real time across consumer engagement, order growth and dollars earned for merchants.

You will report into the Manager on our Consumer Strategy & Operations team. This is a hybrid role, with 3 days in-office (Auckland) and 2 days remote. 

You’re excited about this opportunity because you will…

• Strategise - create and execute the go-to-market strategy for our consumers and merchants, considering in-app engagement, retention and order rates 
• Build and execute - test and incorporate new product features in collaboration with international product and engineering teams and continually measure performance
• Collaborate daily with a broad team - you will lead New Zealand’s in-app experience, partnering with Sales, Marketing, Ads & Promotions teams to ensure Restaurant and New Verticals merchants meet their conversion and impression targets
• Analyse and lead - use quantitative and qualitative data to inform strategy, prioritize initiatives, define and track KPIs and communicate insights to senior stakeholders.
• Experiment - use a data-driven and customer-first approach to identify improvement opportunities and make our business 1% better everyday. 

We’re excited about you because you will have…

• 5+ years of experience in consulting, strategy, operations, product, technology, banking, analytics or related experience 
• A bias for action - you are a relentless and independent problem solver, are a “do-er” and can influence and challenge effectively, to execute creative solutions.
• Proven analytics skills - Intermediate SQL knowledge and competency with dashboards is required.
• Strong business acumen - you are able to identify the “so what” from data, interdependencies between performance metrics and translate them into operational strategy. 
• Thought leadership - you will be able to apply a framework to break down ambiguous problems and conduct methodical deep-dives into drivers of the issue. 
• Exceptional cross-functional leadership and ability to manage multiple workstreams at once

We’re looking for a Senior Account Manager to join our Auckland team. 

We Are:  

The Brand Agency, one of ANZ’s leading full-service retail specialist agencies and part of WPP and the Ogilvy Network. 

You Are:  

An experienced Account Manager looking progress your career and work with an experienced agency and partner with an iconic Australian and New Zealand retail brand. 

The Role: 

As a Senior Account Manager, you will be responsible for the management of client relationships and help to lead the delivery of outstanding campaigns that meet and exceed client expectations. Mentoring and training more junior team members on agency processes and overall campaign management. Participate and foster a culture of creative excellence and an innovative approach to problem solving. 

You will:

• Build strong relationships with clients and becoming an essential business partner in helping them to deliver over and above their campaign and marketing objectives.
• Take ownership in leading integrated campaigns and projects from conception to completion, including creative brief writing, budget and timeline management and shoot planning. 
• Manage client expectations of deadlines and cost estimates – within overall management of the client billing process.
• Work with internal stakeholders – Strategy, Creative, Production and Studio to ensure briefs are communicated and understood.
• Continually look to capture campaign learnings, implement improvements and create better outcomes for clients’ work
• Prepare and write original briefs (creative, media and production) with support from strategy, Account Directors/Business Director.
• Provide timely and detailed analysis and reporting on campaigns, in consultation with the client’s media team.
• Be comfortable presenting to clients and promptly collating feedback.
• Ensure that all work produced by the agency is of the highest standard possible and delivers to the required client brief.
• Attend shoots along with the account management and creative team.
• Inspire, motivate and/or engage relevant agency departments to deliver work that consistently exceeds expectations.
• Be an excellent ambassador of our brand, demonstrating our brand values.
• Be supported by senior management to thrive in an environment that’s all about passion, work/life balance and recognition for a job well done.
• Work alongside an Account Manager and supporting the Account Directors and Business Director to take on any new challenges, priding yourself on delivering an array of fast-paced, high-quality communications. 

What does this mean for you? 

There are many things that make The Brand Agency a great place to work, but we think these are worth a special mention:

• Welcoming and flexible work environment. 
• Birthday Leave – a paid day off to celebrate your Birthday each year.
• Loyalty Leave – an additional paid day off each year to celebrate your work anniversary.
• A market-leading Paid Parental Leave scheme.
• Employee Assistance Program access.
• Remote Work Arrangements.
• Flexible Public Holidays.
• Learning opportunities for all employees and room to grow.
• A diverse team of top industry talent, backed by WPP and Ogilvy’s global network and insights. 

The Fine Print: 

To be considered for this role, you must have the right to live and work in New Zealand.

If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com 

#LI-HF1

As an Account Manager you are responsible for managing the day to day operations for your client. You will work with the client team & specialist teams in Wavemaker to ensure the output is of a consistent high quality and that, for responses to brief, the strategic approach flows seamlessly through all facets of the brief response. You will support your Business Director, and ensure we deliver an excellent standard of service and that deadlines are met. You will be curious, passionate, about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. 

You will support the account executives and coordinators ensuring we deliver an excellent standard of service and that all deadlines and deliverables are met. You will be curious and passionate about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. Your remit will span across digital and traditional media, with the opportunity to grow in both areas. You must have intermediate experience in media implementation and be proficient in planning/buying all media channels.

Key Deliverables:

PEOPLE

• Organises self and junior members of the team to deliver client work that consistently meets or exceeds the clients and Wavemakers expectations in line with agency processes.
• Communicates consistently and professionally with clients and team.
• Ability to work well with others and builds strong, collaborative relationships with internal departments, investment and client teams

PARTNERS

• Runs client WIPs and follows/delegates tasks and responsibilities
• Delivers error-free work to clients on time alongside the wider Client Leadership team
• Leads some client relationships with support from AD

PRODUCT

• Runs campaigns end to end
• Follows the Wavemaker planning philosophy and process framework alongside the wider team
• Ensures quality and timely work output across the set client portfolio as directed, to specifically meet clients’ business requirements as relevant

PROFIT

• Ensures accurate billing and responsible for monthly billing to clients
• Begins an understanding of commercial requirements for key clients

Key Performance Indicators:

People

• Team feedback that true team player and delivering to work flow

Partners

• Service performance for key clients

Product

• Delivery of work on time and accurately

Profit

• Management of client billings

Personal Qualities and behavioural traits:

• Represents the company in a positive and professional manner, both internally and externally
• Demonstrates energy, enthusiasm and consideration for others.
• Takes responsibility for personal output and productivity
• Is able to live and breathe the company values and behaviours, and bring out the best in people
• Has a hunger and ambition to succeed and demonstrate continual excellence
• Collaborates widely and wisely
• Never accepts the status quo – always looking for continued improvement
• Is a strong communicator – in content, style and editing
• Has an insatiable curiosity about people, brands and how we can connect them to each other.

Knowledge and skills

• 2+ years’ media agency experience
• Strong knowledge of the NZ media market, and a healthy interest in major Global markets
• Knowledge of the media ecosystem and how it operates

#LI-Promoted

Join us at Re-Leased  

Re-Leased is the property management platform helping property professionals run better real estate businesses. We’re building AI-powered tools that simplify complexity, reduce risk, and help teams thrive in a digital-first world.  

We’re now looking for a Marketing Operations & Analytics Manager to join us as a foundational hire for of our next growth phase. You’ll come in as a hands-on operator, owning the systems, data, and operating rhythm that power marketing performance — with a genuine mandate to rewire how our GTM engine works — with AI as the default, not the exception. 

Reporting to the VP of Strategic Operations, you'll sit at the intersection of Marketing, RevOps, Data, and Finance.  If you want to build rather than maintain, operate AI-first, and leave a clear mark on how a high-growth SaaS company scales its commercial engine — this is the role. You could be based in Australia or New Zealand. 

What you’ll be owning  

• Design and ship AI-powered workflows across the GTM stack using tools like Claude, Clay, and automation platforms. 

• Own the marketing automation platform and key integrations, including HubSpot and connected tools. 

•  Act as product owner of the marketing tech stack — evaluate, pilot, and deploy tools with a bias toward building what doesn't exist over waiting for a vendor to catch up.  

• Build and optimise lifecycle programs including nurture flows, lead and signal-based scoring, routing, enrichment, and lifecycle governance. 

• Improve speed-to-lead and conversion by strengthening automation and handoffs between Marketing and Sales. 

• Own marketing and funnel reporting — definitions, dashboards, attribution models, and data quality. 

• Turn complex, messy data into clear commercial intelligence, pipeline contribution, CAC, conversion rates, velocity, and channel ROI. 

• Define and monitor data quality KPIs including completeness, accuracy, and timeliness. 

• Roll up your sleeves to troubleshoot integrations, audit data, QA campaigns, and continuously improve system performance. 

• Translate performance data into actionable recommendations - not reports for review, but a point of view leadership can act on. 

What you bring: technical capabilities  

• 5+ years in Marketing Operations, Revenue Operations, GTM Engineering, or similar roles, ideally in SaaS 

• Demonstrated AI fluency — hands-on experience building workflows using tools like Claude, Clay, or similar 

• Deep hands-on experience with HubSpot, including automation, workflows, lead scoring, and reporting 

• Strong understanding of CRM systems (e.g. Salesforce) and data architecture across integrated platforms 

• Proven experience building and optimising marketing systems that drive pipeline and revenue outcomes 

• Strong data literacy, including funnel metrics, attribution models, and dashboarding 

• Experience with integration and data platforms such as Segment, Looker, Zapier, or equivalent 

How you work: personal attributes   

• AI-first mindset — you instinctively look for ways to automate, augment, and scale work before doing it manually 

• Hands-on builder who moves quickly from concept to live execution 

•  Comfortable building the plane while flying it — you've operated in 0-to-1 environments before and know how to prioritise when there's no playbook.  

• Commercially minded — you connect systems and data to real business outcomes 

• Clear communicator who builds trust across Marketing, Sales, RevOps, and Finance 

Why you’ll love working here  

• Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps.  

• Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence.  

• Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us.  

• Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/i-office work.   

Our culture is very important to us too, and we strongly believe in living out our core values:   

• People First: One team globally; our people and customers always come first. 

• Find a Way: Like a river, we find a way around all obstacles  

• Win or Learn: Our journey for improvement never ends; enjoy the ride!  

• Aim High: We dare to set big goals and love the challenge of achieving them against the odds. 

Ready to Level Up?  

Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand. 

www.re-leased.com 

As an Account Manager you are responsible for managing the day to day operations for your client. You will work with the client team & specialist teams in Wavemaker to ensure the output is of a consistent high quality and that, for responses to brief, the strategic approach flows seamlessly through all facets of the brief response. You will support your Business Director, and ensure we deliver an excellent standard of service and that deadlines are met. You will be curious, passionate, about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. 

You will support the account executives and coordinators ensuring we deliver an excellent standard of service and that all deadlines and deliverables are met. You will be curious and passionate about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. Your remit will span across digital and traditional media, with the opportunity to grow in both areas. You must have intermediate experience in media implementation and be proficient in planning/buying all media channels.

Key Deliverables:

PEOPLE

• Organises self and junior members of the team to deliver client work that consistently meets or exceeds the clients and Wavemakers expectations in line with agency processes.
• Communicates consistently and professionally with clients and team.
• Ability to work well with others and builds strong, collaborative relationships with internal departments, investment and client teams

PARTNERS

• Runs client WIPs and follows/delegates tasks and responsibilities
• Delivers error-free work to clients on time alongside the wider Client Leadership team
• Leads some client relationships with support from AD

PRODUCT

• Runs campaigns end to end
• Follows the Wavemaker planning philosophy and process framework alongside the wider team
• Ensures quality and timely work output across the set client portfolio as directed, to specifically meet clients’ business requirements as relevant

PROFIT

• Ensures accurate billing and responsible for monthly billing to clients
• Begins an understanding of commercial requirements for key clients

Key Performance Indicators:

People

• Team feedback that true team player and delivering to work flow

Partners

• Service performance for key clients

Product

• Delivery of work on time and accurately

Profit

• Management of client billings

Personal Qualities and behavioural traits:

• Represents the company in a positive and professional manner, both internally and externally
• Demonstrates energy, enthusiasm and consideration for others.
• Takes responsibility for personal output and productivity
• Is able to live and breathe the company values and behaviours, and bring out the best in people
• Has a hunger and ambition to succeed and demonstrate continual excellence
• Collaborates widely and wisely
• Never accepts the status quo – always looking for continued improvement
• Is a strong communicator – in content, style and editing
• Has an insatiable curiosity about people, brands and how we can connect them to each other.

Knowledge and skills

• 2+ years’ media agency experience
• Strong knowledge of the NZ media market, and a healthy interest in major Global markets
• Knowledge of the media ecosystem and how it operates

About the Role:

To support the Investment Manager and Client Service Teams to deliver gold standard implementation and trading practices.  To build trusted and influential relationships with clients, media, and agency partners. To deliver best practice client service, innovation and market leading work across both offline and digital media.  This role is responsible for efficient and correct administration procedures.  

Key Responsibilities:

• Media Booking & Administration:
• Accurately input media booking entries into the Pegasus system within 24 hours of confirmation.
• Instruct key numbers with TV networks.
• Create IMBA (Investment Media Booking Authorisation) documents, sourcing necessary specifications and contact details from media suppliers.
• Check proformas against media plans and supplier contracts to ensure accuracy and resolve discrepancies.
• Supplier Relationship Management:

• Develop and maintain strong relationships with media owners.
• Attend supplier presentations and actively participate in discussions, contributing to the team's understanding of the media landscape.

Media Buying:

• Receiving campaign briefs from client service team, interpreting and interrgogating those briefs in order to brief out to media vendors within agreed SLAs
• Evaluating media owner responses and negotiating strong value/best in market pricing based on client budgets
• Preparing recommendations back to client service based on briefed objectives.

TV Buying:

• Accurate preparation of buy sheets
• Buying airtime and ensuring all campaign objectives are met within agreed tolerance thresolds.
• Adhering to budgets as per media plan and ensuring 100% accuracy of buy sheets
• Ongoing monitoring with pre and post analysis of TV campaigns

Other Responsibilities:

• Provide support to Investment Manager for audited clients and KPI tracking
• Contribute to the development and improvement of internal processes and procedures.
• Stay up-to-date with industry trends and developments to gain knowledge of the media industry.
• Attend all relevant training sessions for media and finance systems
• Update timesheets on a weekly basis

Role Requirements:

• Minimum 2 years experience in an Investment/Trading related role
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Proficiency with trading tools including TVMAP, ETAM, and Pegasus
• Strong relationship skills, particularly with managing media owner relationships
• Excellent attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Strong organizational and time management skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Desired Skills and Behavioural qualities:

• Passion for the Industry: A genuine enthusiasm for the media industry, and the craft of media investment.
• Empathy and Consideration: Empathetic and considerate to colleagues and clients, fostering a positive and collaborative work environment.
• Self-Responsibility: Proactive in seeking self-improvement and contributing to the company's success, as well as personal output and productivity.
• Professionalism: Always represent the company in a positive and professional manner, both internally and externally.
• Numeracy and Organization: Highly numerate and organized, with a strong ability to manage data and information effectively.

#LI-Promoted

About the Role:

To support the Associate Investment Director and Client Service Teams to deliver gold standard implementation and trading practices.  To build trusted and influential relationships with clients, media, and agency partners. To deliver best practice client service, innovation and market leading work across both offline and digital media. 

Key Responsibilities:

• Media Booking & Administration:

• Accurately input media booking entries into the Pegasus system within 24 hours of confirmation.
• Check proformas against media plans and supplier contracts to ensure accuracy and resolve discrepancies.
• Manage invoice queries and ensure resolution within 5 days

• Supplier Relationship Management:

• Develop and maintain strong relationships with media owners.
• Attend supplier presentations and WIP meetings, actively participating in discussions and providing updates on current or upcoming client activity

• Media Buying:

• Receiving campaign briefs from client service team, interpreting and interrgogating those briefs in order to brief out to media vendors within agreed SLAs
• Evaluating media owner responses and negotiating strong value/best in market pricing based on client budgets
• Preparing recommendations back to client service based on briefed objectives.

• TV Buying :

• CPT setting to deliver better than market pricing and/or achieve cost guarantees
• Buying airtime and ensuring all campaign objectives are met within agreed tolerance thresolds.
• Adhering to budgets as per media plan and ensuring 100% accuracy of buy sheets
• Ongoing monitoring with pre and post analysis of TV campaigns

• Audit management
• Working collaboratively with Associate Investment Director to deliver cost tracking reports as per client requirements
• Attending 3^rd party audit presentations and reviewing results, providing feedback.
• Media recommendations:

• Supporting the Associate Investment Director in preparation of annual trading approach for key clients

• Team management

• Provide training and ongoing support to any direct reports
• Conduct weekly WIPs with direct reports to manage workflow
• Conduct 6 weekly check ins
• Goal setting to hit progession KPIs

• Other Responsibilities:

• Contribute to the development and improvement of internal processes and procedures.
• Stay up-to-date with industry trends and developments to gain knowledge of the media industry.
• Attend all relevant training sessions for media and finance systems
• Update timesheets on a weekly basis

Role Requirements:

• Minimum 4 years experience in an Investment/Trading related role
• Minimum 1 year experience managing junior team members
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Proficiency with trading tools including TVMAP, ETAM, and Pegasus
• Strong relationship skills, particularly with managing media owner relationships
• Ability to confidently communicate with and present to clients
• Excellent attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Strong organizational and time management skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Desired Skills and Behavioural qualities:

• Passion for the Industry: A genuine enthusiasm for the media industry, and the craft of media investment.
• Empathy and Consideration: Empathetic and considerate to colleagues and clients, fostering a positive and collaborative work environment.
• Self-Responsibility: Proactive in seeking self-improvement and contributing to the company's success, as well as personal output and productivity.
• Professionalism: Always represent the company in a positive and professional manner, both internally and externally.
• Numeracy and Organization: Highly numerate and organized, with a strong ability to manage data and information effectively.
• Communication: Strong communication skills, both written and verbal, with the ability to articulate ideas clearly and concisely.
• Analytical Judgment: Ability to analyze data, identify trends, and draw meaningful conclusions to inform investment decisions.

#LI-Promoted

As an Account Manager you are responsible for managing the day to day operations for your client. You will work with the client team & specialist teams in EMC to ensure the output from EMC is of a consistent high quality and that, for responses to brief, the strategic approach flows seamlessly through all facets of the brief response. You will support your Business Director / Account Director, and ensure we deliver an excellent standard of service and that deadlines are met. You will be curious, passionate, about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. 

You will support the account executives and coordinators ensuring we deliver an excellent standard of service and that all deadlines and deliverables are met. You will be curious and passionate about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. Your remit will span across digital and traditional media, with the opportunity to grow in both areas. You must have intermediate experience in media implementation and be proficient in planning/buying all media channels.

Key Deliverables:

PEOPLE

• Organises self and junior members of the team to deliver client work that consistently meets or exceeds the clients and Essencemediacom’s expectations in line with agency processes.
• Communicates consistently and professionally with clients and team.
• Ability to work well with others and builds strong, collaborative relationships with internal departments, investment and client teams

PARTNERS

• Runs client WIPs and follows/delegates tasks and responsibilities
• Delivers error-free work to clients on time alongside the wider Client Leadership team
• Leads some client relationships with support from AD/BD

PRODUCT

• Runs campaigns end to end
• Follows the Essencemediacom planning philosophy and process framework alongside the wider team
• Ensures quality and timely work output across the set client portfolio as directed, to specifically meet clients’ business requirements as relevant

PROFIT

• Ensures accurate billing and responsible for monthly billing to clients
• Begins an understanding of commercial requirements for key clients

Key Performance Indicators:

People

• Team feedback that true team player and delivering to work flow

Partners

• Service performance for key clients

Product

• Delivery of work on time and accurately

Profit

• Management of client billings

Personal Qualities and behavioural traits:

• Represents the company in a positive and professional manner, both internally and externally
• Demonstrates energy, enthusiasm and consideration for others.
• Takes responsibility for personal output and productivity
• Is able to live and breathe the company values and behaviours, and bring out the best in people
• Has a hunger and ambition to succeed and demonstrate continual excellence
• Collaborates widely and wisely
• Never accepts the status quo – always looking for continued improvement
• Is a strong communicator – in content, style and editing
• Has an insatiable curiosity about people, brands and how we can connect them to each other.

Knowledge and skills

• 2+ years’ media agency experience
• Strong knowledge of the NZ media market, and a healthy interest in major Global markets
• Knowledge of the media ecosystem and how it operates

#LI-Promoted

About Us

Pushpay is a high-growth Kiwi founded SaaS business that is spread between offices in the United States and Auckland, NZ. We help organizations and communities come together and stay connected through our suite of mobile apps, management software and giving technology. Our teams of Software Engineers, SRE’s, QA's, UX and Product Managers work closely together to deliver value to our customers as the leading provider of mobile apps and giving technology to churches, schools, and nonprofits.

Benefits

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• • Training: $3,000 annual training/conference allowance for your personal development
  • Family Oriented: As our Pushpay family grows, we understand yours may too. Our paid parental leave policy offers primary & secondary caregiver leave, and we also have no leave override for those returning to work after parental leave, meaning you'll be paid at your full rate for annual holidays. 
  • Hybrid Work Model: We aim to offer a healthy work/life balance with flexible hours and the option to work from home 2 days a week
  • Sick Leave: You'll automatically start accruing this upon starting - no 6 month wait period. 
  • Volunteer Time Off: 16 hours paid VTO per year, so you can give back to causes most meaningful to you
  • Advanced gear
  • Unlimited snacks, drinks and coffee!
  • Employee Assistance Program (EAP)
  • Free annual flu shots
  • Fun social events throughout the year, and Friday in-office happy hour

Role and Responsibilities

Delivering business value by designing and developing high-quality software and systems in a highly collaborative environment. Raising the quality, and velocity of other team members.

Reports to

Engineering Manager or Senior Engineering Manager

Main activities

• Review and debug code, systems and infrastructure
• Perform validation and verification testing
• Understand and exhibit the company's core values (Values.pdf)
• Communicate progress, blockers and risks
• Develop tools and automation by producing clean, efficient code

• Maintain systems via a mix of manual and automated techniques
• Participate in on-call support of the Pushpay products, if on the on-call roster
• Review system generated events and alerts and industry sources for operational issues and security concerns

• Produce value to the business by regularly shipping robust, high quality features into the production environment
• Identify problems and risks in your own work, and that of others. Suggest improvements to design and approach
• Be aware of, and contribute to refining, the engineering "lore and custom" (aka. culture, policies, and procedures)
• Identify, prioritize and execute tasks in the software development life cycle
• Actively improve operability of systems and operational awareness of teams
• Take the initiative to identify and/or fix issues before being assigned them
• Recruit new Engineers (sales pitch, technical screens)
• Contribute to SRE Operability and Architecture Reviews with other engineering teams
• Be highly aware of the profound security and compliance ramifications of the nature of our business (specifically our PCI compliance requirements)
• Develop high-quality system design and architecture
• Break down larger pieces of work into small, well-scoped pieces for other team members
• Take end-to-end responsibility on features of increasing complexity
• Spend time making sure junior or new engineers unfamiliar with the tech or processes we have understand what they are doing and why they are doing it
• Work with Software Engineers, Quality Assistance, Product and other parts of the business to review requirements and proposed solutions and provide input into these processes (which may include ideation, algorithms, processes and feature design) which may constitute intellectual property that belongs to Pushpay
• Develop software and tooling (code, algorithms, designs, processes and practices) that will be incorporated into Pushpay products (both internal and external) and associated infrastructure which may constitute intellectual property that belongs to Pushpay

Key skills

• Passionate developer of scalable, secure software and systems.
• Fastidious architect dedicated to building and maintaining reliable infrastructure.
• Proactive researcher of industry trends, consistently integrating new technologies and ideas.
• Commercially astute professional with high proficiency in:
• Cloud Platforms: AWS, GCP, Azure
• Infrastructure as Code: Terraform, Cloudformation
• Command Line Environments: Shell, PowerShell, Bash
• Database Management: Relational and document-based systems
• Web Technologies: HTTP, SSL/TLS, REST APIs, and GraphQL
• Programming Languages: Python, Go, Rust, JavaScript, and .NET
• Version Control: DVCS (preferably Git)
• CI/CD Tooling: GitHub Actions and Jenkins
• Project Management: Bug tracking systems such as Jira
• Capable architect of complex, end-to-end software solutions.
• Excellent communicator, proficient in both written and verbal technical documentation.
• Self-managed professional with strong time management and expectation-setting skills.
• Collaborative teammate, generous with knowledge-sharing and mentorship.
• Strategic thinker able to articulate work in both technical and business-impact terms.

Internal contacts

Site Reliability Engineering Team Members, Tech Lead, Engineering Team Members, Delivery Manager, Engineering Managers, Product Managers, QA, On-Call team, IT, Product Marketing, Data Team, Customer Care Team.

External contacts

Conferences, User Groups, Service Providers and Partners, Integration Partners.

Typical experience

• 5+ years of relevant SRE, systems or software engineering experience; “relevant” being: Developing Internet-scale multi-user web/mobile/cloud type software products
• Applicable tertiary qualifications

Please note: To be considered for this vacancy you must either currently reside in New Zealand, or if currently off-shore, be a New Zealand citizen, permanent resident or resident with valid travel conditions.