Let's start with the role

As a Principal Data Scientist, you will play a critical role in leveraging data and AI to make decisions in real time to deliver the right reward and message to the right customer at the right time and medium. and create a competitive advantage for the organization The ideal candidate will be a tenured Data Scientist, ML or AI engineer that has a proven track record of designing and implementing cutting-edge, real-time and AI-empowered applications along with the corresponding ML/DL algorithms.
As a Principal Data Scientist you will:
Architecture: Design scalable, reliable and high-performance AI applications along with their corresponding ML/DS algorithms.
Innovation: Set the tech direction in the AI tribe in order to deliver state-of-the-art AI models in production.
Mentorship: Inspire and mentor fellow data scientists, fostering technical and soft skill growth.
Pioneering: Stay ahead of the AI curve, applying emerging technologies to enhance our capabilities, disrupt the industry and showcase what’s truly possible.
Strategic Planning & Prioritization: Define the company-wide AI technical and product roadmap, in-line with the business product roadmap. Resist the AI hype and enable impact-driven prioritization with quick and impactful PoCs that demonstrate the value.
Autonomy & end-to-end Ownership: From ideation, to translation of business needs to technical requirements, all the way to operationalization and maintenance, demonstrate autonomy on high-complexity and ambiguous projects and ownership of the outcome.

What you’ll bring

Must have:
8+ years of hands-on experience leveraging large-scale data to build ML/DS models with Python
PhD-level expertise in one or more of the following domains: Recommendation Systems,,Time-series, Reinforcement Learning, Graph Learning
A deep understanding of the ML development lifecycle and how to optimize the trade-offs in each step. 
Proven track record of designing, implementing, optimizing and scaling performant AI-empowered applications. Solid experience with MLOps and quality evaluation practices in order to operationalize and maintain those applications in production.
Excellent communication and collaboration skills targeting a diverse audience from stakeholders to cross-functional technical teams, in order to provide technical guidance and insight.

Nice to have:
Expertise in constraint optimization, uplift modeling. causal inference & personalization 
Exposure to a variety of domains especially CRM and a diverse family of models. 
Familiarity with a wide range of big data technologies, such as Apache Spark, Delta Lake, Apache Kafka, Apache Flink and NoSQL databases.

We're looking for an AI expert who wants to be at the forefront of innovation in the iGaming industry. Join us in shaping the future of iGaming with breathtaking experiences that thrill and delight players around the world.

Kaizen Gaming Perks

• 🕑 Hybrid way of working & remote options
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• #li-ap1

The Mission

Panther is building the AI SOC platform that helps security teams detect and respond faster than attackers. The Context & Data Experience team owns the foundational layer that makes everything else possible — getting the right data in, making it trustworthy, and surfacing environment context that powers every alert, hunt, and investigation. This team helps customers:

• Get all their security data into Panther quickly and reliably — from cloud, on-prem, and third-party sources.
• Maximize the value of that data through schemas, transformations, and baselines that make it high-signal.
• Understand their environment continuously — cloud misconfigurations, asset context, and behavioral baselines that make detections smarter.

This role is about making data pipelines feel invisible, context feel instant, and security coverage feel complete.

The Team + Role

You'll join the Context & Data Experience team and partner closely with engineers and PMs to build the backend systems that power data ingestion, enrichment, and environment context at Panther. This is a backend role focused on the foundational infrastructure that every detection, alert, and investigation depends on.

What You'll Need

Technical Expertise:

• Strong backend engineering experience building production services and APIs
• Proficiency in Go and Python
• Experience designing systems with clear trade-offs around latency, correctness, and reliability

Nice to Have:

• Security domain experience, especially with SOC workflows, alerting, logging, detection engineering, or related platforms

Mindset:

• Ownership: You drive problems end-to-end and care about outcomes
• Collaboration: You work effectively across product and engineering to deliver a cohesive experience
• Pragmatism: You know when to simplify and when to invest in deeper architecture

What You'll Do

• Build and improve backend services that power data ingestion, enrichment, and environment context workflows
• Design and ship end-to-end backend features across APIs, data pipelines, and integrations
• Own the reliability, scalability, and correctness of the systems that every detection, alert, and investigation depends on
• Partner with engineers and PMs to turn ambiguous problems into shipped product
• Raise the bar for engineering quality through design reviews, mentorship, and technical leadership

About Panther

Panther is a cybersecurity company with the mission of detecting any breach, anywhere. Panther solves modern security problems with detection-as-code, a cloud-native architecture, and a robust security data lake. Panther’s platform enables security teams to focus on security, detect attacks, and protect their organizations without prohibitive overhead.

Panther is backed by Coatue Management, Lightspeed Venture Partners, S28 Capital, Snowflake Ventures, ICONIQ Growth, and Innovation Endeavors, and has raised $140M. Customers include Figma, Gusto, Coinbase, and Dropbox.

Panther is remote-first, with a culture of flexibility, written documentation, open communication, and collaboration. Our values guide our every move: Create Customer Love, Be an Owner, and Take Care of the Team.

We believe in transparency throughout our process — including how we approach AI.

We recognize that AI tools can enhance productivity and support high-quality work. Candidates are welcome to use AI tools for assistance when preparing application materials and completing take-home assignments. If AI use is not permitted for a specific assessment, we will indicate that clearly in the instructions. During live interviews, we ask that candidates not use AI tools to generate or supply real-time answers. This includes reading from AI-generated responses or prompts during conversational, behavioral, or technical discussions. These conversations are designed to understand your individual thinking process, problem-solving approach, and ability to communicate your ideas.

We also use AI tools to support our recruiting processes; hiring decisions are made by our team, not AI.

Reasonable Accommodations
We are committed to providing equal opportunity to all candidates. If you require the use of an AI-based tool or any other assistive technology as a reasonable accommodation for a disability or medical condition, please notify us prior to your interview. We will engage in an interactive process to determine what arrangements are appropriate for your situation. Accommodation requests are handled individually and in accordance with applicable law.

Perks

• Competitive equity in a well-established cybersecurity company
• 20 days PTO with additional unlimited PTO policy, plus major Greece holidays
• Healthcare Stipend
• Latest tech equipment and budget for your personalized setup
• Remote Worker Stipend
• Remote-first culture built for distributed teams

The cash compensation range for this role is €87000 - 100,000 (14 month salary)

The cash compensation above includes base salary and on-target commission for employees in eligible roles. In addition to cash compensation, all full-time Pantherinos are eligible to participate in our equity plan to receive Incentive Stock Options (ISO). Individual compensation packages are based on a few factors unique to each candidate, including their location, experience, and expertise, and may vary from the above-mentioned range.

Panther Labs is an Equal Opportunity Employer. The Company prohibits discrimination and harassment on the basis of: race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding), gender, gender identity, gender expression, sexual orientation, marital status, age, religious creed, physical disability, mental disability, genetic information, military or veteran status, or any other status protected by law. All employment decisions are decided on the basis of qualifications, merit, and business need.

Let's start with the role

As the team lead of an AI product team you will lead and guide the team's efforts in delivering high impact AI products. You will be at the core of AI developments, analyzing data, building machine learning models, collaborating with the tech team to create successful AI products. 

The ideal candidate will combine a deep understanding of machine learning algorithms and proven extensive experience in building  ML/AI powered applications in production along with previous experience of leading and managing AI teams.

As a Data Science Team Lead, you will:

• Manage a team of 5 to 7 skilled data scientists and machine learning engineers. 
• Translate product requirements to machine learning problems and identifying areas where AI can have the most business impact;
• Analyze data to identify significant patterns and generate insights;
• Perform exploratory data analysis (EDA) and feature engineering to support the modeling process;
• Implement best practices on model selection, parameter tuning and optimization.
• Run comparative experiments for model training;
• Analyze ML metrics to evaluate different potential solutions;
• Manage the full lifecycle of AI features, from data collection to model design and to implementation and optimization in production environments;
• Mentor and share knowledge with more junior members and guide the team through complex projects. 

What you’ll bring

• Previous experience as a people manager;
• Expert knowledge of machine learning algorithm and their theoretical foundations;
• Extensive hands-on experience in delivering machine learning models to production;
• Experience in developing MLOps solutions;
• Knowledge of Deep learning;
• Proficiency in Python’s machine learning ecosystem and solid software engineering skills (OOP);
• Strong skills in teamwork, communication, and analytical thinking;
• Fluency in English, both oral and written.

• Experience with Big Data tools  (Spark/PySpark) and cloud environment, ideally Azure / Databricks;
• Previous experience in pricing optimisation;
• Previous experience in forecasting;
• Previous experience in the betting industry.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-HYBRID
• #LI-AP

Kaizen Gaming is seeking a Senior AI Product Analyst to join our team of AI experts. We leverage AI to accelerate growth and enhance the customer journey, creating personalized experiences and "wow" moments that set new standards for engagement and satisfaction. Become a Driving Force in AI Product Success.

Become a driving force in AI product success

As a Senior AI Product Analyst, you will play a pivotal role in shaping the future of our AI products. You will collaborate closely with product managers, data scientists, and senior stakeholders to define and establish success metrics, optimize product performance, and translate business goals into actionable data insights. Your advanced analytics skills together with your passion and curiosity for data will be key into the evolution of our AI products. 

As a Senior AI Product Analyst you will:

• Drive AI product success: You will play a pivotal role in decision-making by providing data-driven recommendations and insights to improve and optimize product performance and define success metrics aligned with business goals
• Collaborate and Communicate: Work closely with product managers, data scientists, and stakeholders to ensure alignment on strategies and effectively communicate data stories and product insights
• Analyze and Test: Conduct in-depth analysis, impact opportunity assessments and hands on help in designing and executing A/B tests to evaluate product changes and AI models & features

What you’ll bring:

• Bachelor's degree in a relevant field (Computer Science, Data Science, Statistics, Mathematics)
• Proven experience in product data analysis with a focus of uncovering valuable and actionable insights to improve the customer experience
• A strong passion for data, with curiosity and a habit of asking “why”; self-driven, strategic, proactive, and comfortable working with ambiguity in a collaborative environment
•  Excellent communication, presentation and story telling skills
• Strong problem solving skills with influence-decision mentality and data-driven insight direction
• Strong proficiency in statistical analysis, and programming languages such as SQL, Python
• Hands-on experience with at least one data visualization tool (e.g., Tableau, Power BI, Looker, Databricks)
  
  

Nice to have:

• Prior κnowledge of machine learning algorithms and data science concepts
• Experience with A/B testing methodologies and experimental design, particularly in recommendation systems
• Experience working in a dynamic, agile and fast-paced environment
• Exposure to the gaming industry is strong plus

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay and bonus scheme;
• 👩‍⚕️ Private health insurance for you and your family;
• 💰 Monthly meal allowance;
• ⭐Developmental 360° feedback framework;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-AP

Let's start with the role

As a Senior Data Scientist, you will be at the forefront of our AI developments,  analyzing data, building machine learning models to support our AI products and working along with the rest of the tech team to create successful AI products. The ideal candidate will have a deep understanding of machine learning algorithms and proven extensive experience in building  ML/AI powered applications in production.

As a Senior Data Scientist you will:

• Translate product requirements to machine learning problems and  identifying areas where AI can have the most business impact;
• Analyze data to identify significant patterns and generate actionable insights;
• Perform exploratory data analysis EDA and feature engineering to support the modeling process;
• Apply best practices on model selection, parameter tuning etc.;
• Run comparative experiments for model training;
• Analyze ML metrics to evaluate different potential solutions;
• Manage the full lifecycle of AI features, from data collection to model design and to implementation and optimization in production environments;
• Mentor and guide junior members, sharing knowledge and leading complex projects. 

What you’ll bring:

Must have:

• Expert knowledge of machine learning algorithm and respective theory;
• Extensive hands-on experience in delivering machine learning models to production;
• Experience in developing MLOps solutions;
• Knowledge of the Python machine learning ecosystem and solid software background in OOP;
• Knowledge of Deep learning;
• Strong skills in teamwork, communication, and analytical thinking;
• Fluency in English, both oral and written.

Nice to have:

• Experience with Big Data tools  (Spark/PySpark) and cloud environment, ideally Azure / Databricks;
• Experience in recommendation systems;
• Experience in GenAI application development;
• Relevant industry experience i.e. Fraud detection, CRM, Sportsbook etc.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-gs1

Let's start with the role

As a Senior Data Scientist, you will be at the forefront of our AI developments,  analyzing data, building machine learning models to support our AI products and working along with the rest of the tech team to create successful AI products. The ideal candidate will have a deep understanding of machine learning algorithms and proven extensive experience in building  ML/AI powered applications in production.

As a Senior Data Scientist you will:

• Translate product requirements to machine learning problems and  identifying areas where AI can have the most business impact;
• Analyze data to identify significant patterns and generate actionable insights;
• Perform exploratory data analysis EDA and feature engineering to support the modeling process;
• Apply best practices on model selection, parameter tuning etc.;
• Run comparative experiments for model training;
• Analyze ML metrics to evaluate different potential solutions;
• Manage the full lifecycle of AI features, from data collection to model design and to implementation and optimization in production environments;
• Mentor and guide junior members, sharing knowledge and leading complex projects. 

What you’ll bring:

Must have:

• Expert knowledge of machine learning algorithm and respective theory;
• Extensive hands-on experience in delivering machine learning models to production;
• Experience in developing MLOps solutions;
• Knowledge of the Python machine learning ecosystem and solid software background in OOP;
• Knowledge of Deep learning;
• Strong skills in teamwork, communication, and analytical thinking;
• Fluency in English, both oral and written.

Nice to have:

• Experience with Big Data tools  (Spark/PySpark) and cloud environment, ideally Azure / Databricks;
• Experience in recommendation systems;
• Experience in GenAI application development;
• Relevant industry experience i.e. Fraud detection, CRM, Sportsbook etc.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-gs1

Let's start with the role

At Kaizen, we strive to harness the power of modern AI algorithms to continuously improve our product and business. Kaizen’s AI department consists of product, platform and research teams and lies at the core of that mission. We develop AI products for various applications, ranging from detection of fraudulent activity to personalized gaming recommendations and from AI-powered co-pilots to CRM optimizations. 

We structure our teams to be self-driven, autonomous, and cross-functional. Within these teams, you will have the opportunity to work with Data Scientists, Machine Learning Engineers, Data Engineers, Data Analysts, Product Owners and Agile Delivery Leads.

As a Senior Machine Learning Software Engineer, you will focus on delivering robust and scalable Machine Learning pipelines and you will support the operationalization of Machine Learning models. 

• Collaborate closely with data scientists in order to deliver production-ready model training pipelines;
• Design scalable solutions in a distributed environment;
• Design scalable inference pipelines and architectures;
• Implement model diagnostics such as evaluation, monitoring flows etc.;
• Automate model deployment, enable REST API model endpoints;
• Develop scalable model serving flows;
• Work on cluster optimization and scalability;
• Develop and maintain internal tools and libraries;
• Write CI/CD/CT pipelines.

What you’ll bring

• Extensive experience in software development using Python in large scale, high-performance production environment;
• Significant hands-on experience in designing ML software systems;
• Significant experience with cloud environments like Microsoft Azure or AWS;
• Solid understanding of:
• The ML project lifecycle;
• MLOps concepts and tools such as MLflow or Kubeflow;
• ML algorithms and models.

• Hands-on experience with Spark and PySpark;
• Excellent problem solving and communication skills.

#Machine Learning (ML) #MLOps #AIOps #Software Engineering

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-EL1

Let's start with the role

At Kaizen, we strive to harness the power of modern AI algorithms to continuously improve our product and business. Kaizen’s AI department consists of product, platform and research teams and lies at the core of that mission. We develop AI products for various applications, ranging from detection of fraudulent activity to personalized gaming recommendations and from AI-powered co-pilots to CRM optimizations. 

We structure our teams to be self-driven, autonomous, and cross-functional. Within these teams, you will have the opportunity to work with Data Scientists, Machine Learning Engineers, Data Engineers, Data Analysts, Product Owners and Agile Delivery Leads.

As a Senior Machine Learning Software Engineer, you will focus on delivering robust and scalable Machine Learning pipelines and you will support the operationalization of Machine Learning models. 

• Collaborate closely with data scientists in order to deliver production-ready model training pipelines;
• Design scalable solutions in a distributed environment;
• Design scalable inference pipelines and architectures;
• Implement model diagnostics such as evaluation, monitoring flows etc.;
• Automate model deployment, enable REST API model endpoints;
• Develop scalable model serving flows;
• Work on cluster optimization and scalability;
• Develop and maintain internal tools and libraries;
• Write CI/CD/CT pipelines.

What you’ll bring

• Extensive experience in software development using Python in large scale, high-performance production environment;
• Significant hands-on experience in designing ML software systems;
• Significant experience with cloud environments like Microsoft Azure or AWS;
• Solid understanding of:
• The ML project lifecycle;
• MLOps concepts and tools such as MLflow or Kubeflow;
• ML algorithms and models.

• Hands-on experience with Spark and PySpark;
• Excellent problem solving and communication skills.

#Machine Learning (ML) #MLOps #AIOps #Software Engineering

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-EL1

Let’s start with the role

Kaizen Gaming uses a variety of systems and stacks to deliver its products, and as a member of this team, you will work closely with the other software engineering teams with a focus on software development and infrastructure design, providing expertise in performance, stability, and scalability.

We are looking for an experienced Site Reliability Engineer who brings a broad set of technical skills and achievements,a  development and automation-focused mindset to solving problems, who is eager to tackle a few of technology’s greatest challenges and make an impact on thousands, if not millions, of users. Our SRE team consists of experienced engineers who collaborate effectively and work on large-scale applications that serve real-time content to thousands of connected users, within a fast-paced, growing business.

As a Site Reliability Engineer, you will:

• Together with a team of engineers, you will enable and enhance the day-to-day operational workflows of critical applications and services in a 24x7x365 environment located in cloud and physical data centres.
• Continuously improve application observability to ensure the uptime and reliability of our applications and infrastructure;
• Utilize a wide variety of open source technologies to create fault-tolerant, scalable and secure high-performance services and pipelines on a global scale.

What you'll bring

• 3-5 years experience building scalable production environments;
• Experience with, or understanding of, source code control systems, versioning, branching and merging, configuration, build management, artefact repos, automated build tools, automated testing frameworks and automated deployment frameworks;
• Extensive working experience on Continuous Integration and Continuous Delivery procedures and tools (eg. Jenkins, Gitlab CI), since you will be maintaining and supporting automated build pipelines;
• Strong Scripting skills (BASH, Powershell, Python, Go, Ruby etc.);
• Strong experience using Docker containers and container orchestration tools (preferably Kubernetes);
• Experience with one or more Infrastructure as code tools such as Ansible, Chef, Terraform, etc.;
• Ability to work as part of a distributed team;
• Experience in monitoring and metrics systems (Prometheus, Logstash, Grafana);
• Programming skills in Java or .Net.

Nice to have

• Familiarity with database technologies (MSSQL/PostgreSQL);
• Hands-on experience with messaging technologies like RabbitMQ, Apache Kafka configuration and troubleshooting.

Responsibilities

We're looking for a hands-on Platform/Observability Engineer to join our infrastructure team. You'll own and evolve our observability stack - from logging pipelines and tracing to metrics and alerting - across a multi-datacenter, Kubernetes-based environment. This is a production-first role: you'll be expected to ship, iterate, and improve systems under real delivery pressure, not just design them on paper.
You'll work closely with other infra and product engineering teams to improve observability coverage, reduce operational toil, and help the broader organization adopt better practices.
Tech Stack Highlights: OpenTelemetry · Kafka · Vector · VictoriaMetrics · EKS · Kubernetes · Logging pipelines · Distributed tracing · SPM· AWS

• Designing, deploying, and maintaining production observability stacks (logs, metrics, traces)

• Scaling observability infrastructure across multiple data centers and Kubernetes clusters

• Owning logging pipeline architecture and refactoring efforts

• Improving distributed tracing coverage and driving adoption across engineering teams

• Managing EKS upgrades, node exporters, agents, and collectors

• Automating operational tasks to reduce toil and improve system stability

• Contributing to compliance and audit readiness (access controls, data handling, pipeline integrity)

• Evaluating and adopting new observability tooling - knowing what's worth pursuing and what isn't

Requirements

Core technical experience:

• 8+ years of industry experience

• Solid hands-on production experience with observability systems

• Strong plus - familiarity with OpenTelemetry, Kafka, Vector, and VictoriaMetrics (vmagent, alerting rules)

• Experience with logging pipelines: design, deployment, and refactoring

• Understanding of distributed tracing and SPM (Service Performance Monitoring) built on top of tracing

• Experience with Kubernetes cluster lifecycle management (EKS preferred)

• Practical knowledge of storage trade-offs for observability data at scale

Nice to have  

• Experience using AI to automate infrastructure or observability tasks (e.g., automated RCA, PR generation, deployment workflows)

• Familiarity with AI-assisted tooling selection and workflow integration

• Experience with MCP (custom or open-source implementations)

• Background in cloud account or environment migrations

• Experience preparing infrastructure for compliance/audit processes

• Understanding network architecture, troubleshooting and incident resolution skills in Production environment, writing Post-mortems.

• Experience with containers and Kubernetes (installation and configuration of operators). 

• Basic knowledge of one or more high-level programming languages, such as Python, Golang, Java

Soft Skills / Personal Characteristics

• Good communication and collaboration skills in international technological companies.

• Interest in modern big distributed storage technologies, architectures.

• Good Spoken English to participate in product-related, architectural and technical discussions.

• Proper balance between being hands-on and deeper analytical approaches

(REQ ID: 2640)

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Role: 

Lead AI/ML research and development initiatives while growing as a software engineer. Drive machine learning innovation with strong research acumen while building production-ready ML systems. Partner with AI Systems Tech Lead for technical mentorship and system integration.

Key Responsibilities:

• Lead ML research, experimentation, and development from concept to deployment
• Design and implement novel ML/AI approaches, staying current with cutting-edge research and methodologies
• Architect ML pipelines, training infrastructure, and model evaluation frameworks
• Guide ML engineering decisions including model selection, feature engineering, and optimization strategies
• Translate academic insights into practical applications
• Mentor junior ML engineers and establish ML best practices across the team
• Work closely with AI Systems Tech Leads to ensure delivery of optimized AI systems and services to production
• Enforce data governance and privacy: Follow processes and implement methods that ensure data governance, privacy, and security. 
• Collaborate with cross-functional teams: Work closely with product managers, and other stakeholders to ensure the AI/ML solutions align with the organization's goals and objectives.
• Communicate effectively: Clearly document your work and effectively communicate your findings, insights, and recommendations to both technical and non-technical stakeholders, fostering a collaborative and informed environment.

Required Expertise:

• 5+ years in ML engineering with demonstrated advanced development or research capabilities (innovative projects, publications, theses)
• Advanced degree in AI/ML or related subjects with relevant undergraduate degree
• Deep understanding of ML fundamentals: deep learning, statistical modeling, optimization, and evaluation methodologies
• Strong Python skills with ML libraries (PyTorch, TensorFlow, scikit-learn, Hugging Face)
• Experience with ML experiment tracking, model versioning, and reproducible research practices
• Ability to translate research papers into working implementations
• At least a year of leadership experience driving technical ML initiatives for a small team
• Solid foundation in software development practices (testing, version control, code review)

Growth Opportunities:

• Opportunity to lead both research direction and technical implementation
• Direct involvement in productionizing cutting-edge ML research
• Accelerated software engineering development 

Preferred (in order):

• Background in NLP 
• Experience with distributed training, MLOps, and cloud ML platforms
• Track record of research publications or open-source ML contributions
• Enterprise SaaS experience 

This role is in a Product-building AI/ML team. This is a Greece-based, full-time, employee-status, fully remote position. 

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiencs and auto- remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM, FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies.

The Role
Take this opportunity to lead the design and development of advanced AI systems including intelligent agents, conversational interfaces, and retrieval-augmented generation (RAG) architectures and systems. Drive technical strategy and implementation for next-generation AI products.

Responsibilities

• Architect and build scalable agentic AI systems capable of autonomous decision-making and task execution
• Architect, design and optimize dialog agents with natural language understanding, context management, and multi-turn conversation capabilities
• Develop and optimize robust search and retrieval systems for RAG implementations, including vector databases, embedding strategies, and knowledge integration
• Take ownership of complex system design, from proof-of-concept to production deployment
• Establish best practices for AI model integration, prompt engineering, and system reliability
• Collaborate with product teams to translate business requirements into technical AI solutions
• Develop and maintain scalable, efficient data pipelines that automate the ingestion, transformation, and storage of data
• Identify performance bottlenecks and improve systems scalability.

Requirements

• At least 7 years in senior software engineering roles, with 2+ years as tech lead or architect 
• 2+ recent years professional work on AI or Search systems 
• Expertise in vector search, embedding models, or RAG system optimization
• Strong background in distributed systems, APIs, and cloud-native AI infrastructure
• Experience with AI frameworks (LangChain, LlamaIndex, etc.), and vector databases or information retrieval systems (preferably Elastic)
• Solid understanding of software development principles and architectural best practices.
• Professional experience with messaging systems such as Kafka, RabbitMQ, or similar technologies.
• Professional experience with cloud platforms such as AWS, GCP or Azure.
• Proficiency in using Docker, Kubernetes, or similar containerization and orchestration tools.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Preferred Qualifications (in order):

• Ph.D. in distributed systems, AI systems, or related area
• Familiarity with machine learning concepts and libraries (e.g., Pandas, NumPy, PyTorch).
• Experience with LLM integration, prompt engineering, and AI orchestration frameworks. 

This is a Greece-based, full-time, employee-status, fully remote position.  

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.