Customer experience

Customer experience at Nebius AI Cloud involves tackling customers’ challenges and directly impacting their success by solving real-world AI and ML problems at massive GPU cloud scale. You’ll not only resolve issues, but play a key role in shaping clients’ business success by optimizing their AI solutions.

Working with advanced GPUs such as H200, B200 and GB200, as well as modern ML frameworks, you’ll influence the development of the Nebius AI Cloud and gain experience at the intersection of infrastructure and AI. With minimal bureaucracy, you’ll have the freedom to innovate, take ownership and drive change. Opportunities for growth are abundant in this vibrant and supportive professional community.

The role

We are looking for a Partner Solutions Architect to serve as the technical interface between Nebius and our strategic technology partners, ranging from data platforms and MLOps vendors to AI frameworks and ISVs that build on GPU infrastructure. 

This is a hands-on engineering and integration role. You will design and develop integrated solutions, build reference implementations, enable partner engineering teams, and ensure joint customers succeed with combined offerings. You will influence Nebius’ product roadmap and drive deep technical collaboration across partner ecosystems.

You’re welcome to work from our office in Amsterdam or remotely from any EU country.

Your responsibilities will include: 

• Own the technical relationship with strategic partners as the primary interface to Nebius engineering and product
• Design and architect high-impact integration solutions, delivering clear joint customer value
• Build and maintain reference implementations and production-grade integrations
• Define enterprise-ready integration patterns (networking, security, compliance, observability)
• Translate partner and customer feedback into actionable product and roadmap requirements
• Enable partner teams through technical documentation, training, and demo environments
• Provide technical leadership in joint customer deployments, architecture reviews, and complex troubleshooting

We expect you to have: 

• 5+ years in solutions architecture, partner engineering, or technical pre-sales at cloud or data platform companies
• Strong expertise in cloud infrastructure
• Hands-on experience with GPU-accelerated AI/ML workflows (training, inference, MLOps)
• Proven background in integration architecture (API design, data pipelines, security, observability)
• Experience with Python and IaC tools
• Excellent communication skills with the ability to engage technical and non-technical stakeholders

It will be an added bonus if you have: 

• Track record of building or scaling partner technical programs or ecosystems
• Experience working with or at Snowflake, Databricks, AWS, Azure, or GCP
• Background in ML lifecycle (training pipelines, fine-tuning, inference optimization, RAG

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.

JOB PURPOSE

Looking to kick off your engineering career as a data engineer?

During this internship, you’ll join our talent program designed to shape you into a productive data engineer, capable of working in a multidisciplinary team. We’ll share all the knowledge we have and provide you with the attention, feedback, challenges and support you need to grow into a standout professional.

In short, our goal is to help you reach your full potential.

A data engineer is the engineer who makes data useful. One moment you’re building pipelines that move and transform data from multiple systems, the next you’re modeling datasets that enable analytics, automation and smarter decision making.

You’ll help create the foundations that power digital products, customer insights and AI-driven solutions.

From day one, you’ll be paired with a dedicated mentor for 1-on-1 coaching and join a team of passionate engineers always ready to help. You’ll work on real client projects, gaining hands-on experience with modern data platforms and solving real business problems.

By the end of your internship, you’ll have built practical experience in modern data engineering and contributed to projects for A-list clients.

Take it from us, your resume will be more than ready for a future in the digital industry.

Please note: to be eligible for this internship, you are required to be living and studying in the Netherlands.

KEY RESPONSIBILITIES

• Dive into exciting projects for clients like BOLIA, Tikkie, Foot Locker, BOLIA and bol.com
• Work alongside experienced data engineers and analytics engineers on real projects, learning and contributing from day one
• Build and improve data pipelines using technologies such as Python, SQL, Airflow and dbt
• Work with modern cloud data platforms such as BigQuery, Snowflake or Databricks
• Ingest and transform data from APIs, databases, SaaS platforms and event streams
• Help model clean, reliable datasets for analytics, reporting and activation use cases
• Contribute to data quality, testing, observability and automation practices
• Collaborate with developers, analysts and strategists to turn data into business value
• Explore how AI and automation can improve data products and engineering workflows.

WHAT WE ARE LOOKING FOR

• Even if you don’t tick every box, that doesn’t mean we’re not a match. If you feel like this role could be right for you, just go for it and apply.
• You are passionate about data, technology and solving problems
• You have a proactive attitude, are naturally curious, and stay aware of trends in data and AI
• You have experience through studies, projects or side projects with programming or data work
• You have a GitHub, portfolio or project work you can share with your application
• You have an interest in topics like data modeling, cloud, analytics or automation
• You might already have experience with Python, SQL or working with data

Hard Requirements

• You are currently enrolled in a Dutch university for the entire duration of the internship
• Availability of 4 days per week, preferably 5, from September 2026 for a duration of 5 months
• You speak technical English fluently - whether writing, presenting or collaborating with the team

NICE TO HAVE

Experience or interest in some of these is a plus:

• Python or SQL
• dbt, Airflow or other orchestration tools
• Cloud platforms like GCP, AWS or Azure
• APIs and data integration
• Git and software engineering fundamentals
• Dashboards or BI tooling (Looker, Power BI, Tableau)
• Basic knowledge of machine learning or AI workflows

WE OFFER

• DEPT® has been named a Great Place To Work in 2023 - in the Netherlands and has been a Certified B Corp® since 2021 -award winning in the best way possible.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• A monthly allowance of 450 euros + 50 euro internet allowance.
• Opportunities to develop your skills even further through training and certifications.
• Everything to focus on your health: mindfulness sessions, mental health services, healthy lunches available at the office, and above all: a safe work environment.
• Great fringe benefits; use of OV-bikes, an NS Business Card and many other goodies.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Staff Software Engineer: Applied AI

Every day, thousands of shipments cross borders, change hands, and hit unexpected problems. For decades, fixing those problems meant phone calls, emails, and humans heroically firefighting. We think that's about to change completely.

We've been building AI agents that spot trouble before it happens, reroute shipments, and keep goods moving—with our team of experts in the loop where it counts. The early results have been jaw-dropping. We're now going all in on a future where supply chains run themselves, and we're looking for the people who want to build that future with us.

This isn't a role where you join a team and pick up tickets. You'll find the highest-leverage problems, design the solutions, and ship them to operators moving freight across 112 countries. If that sounds like your idea of a good time, read on.

What You'll Do

You'll build the cutting-edge agents and AI-powered applications that make Flexport's operations smarter, faster, and increasingly autonomous. That means:

• Designing and shipping end-to-end AI agents that handle real logistics work—customs compliance, document processing, exception management, and more
• Crossing organizational boundaries to understand problems deeply, align stakeholders, and get things done without waiting for permission
• Moving fast from idea to production, treating every deployment as a learning opportunity
• Working directly with operators, domain experts, and leadership to turn ambiguous problems into shipped solutions

You Should Have

• 10+ years of software engineering experience; you've built with LLMs extensively—whether in production, side projects, or just because you couldn't stop yourself
• Strong product instincts: you can identify what's worth building, not just execute on a spec
• LLM fluency: agent patterns, RAG, prompt engineering, tool use, evaluation. You know what works in production and what looks good in demos
• Full-stack capability in TypeScript and Next.js—you can own a feature end to end
• An entrepreneurial drive: you thrive in ambiguity, move fast, and don't wait to be told what to do
• Excellent communication: you can work across teams and disciplines to get alignment and unblock yourself
• An audacious appetite for impact: you're not here to maintain—you're here to change how global trade works

Nice to Have

• Experience with workflow orchestration (Temporal, etc.)
• Experience building internal tools or operator-facing applications

How We Work

• We come to the office 3 times a week to hang out, whiteboard, and ship together
• We have the latest hardware and software—including frontier AI models on day one
• We're agile, but not dogmatic. Teams decide how they work best
• Stack: Next.js, TypeScript, Postgres, Snowflake. For AI: Anthropic, OpenAI, Google AI APIs

Why This Role Is Special

• Your work is visible: This is a small, senior team reporting directly to the VP of Engineering. What you build gets noticed, and your ideas shape the direction
• Real stakes: thousands of containers, 112 countries, $19 billion of goods. Your agents will have immediate, measurable impact
• Full ownership: from problem definition to production deployment, it's yours
• You're early: the playbook for applied AI in enterprise logistics doesn't exist yet—you'll help write it

What's in it for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on daily basis 
• Commute expenses: Flexport will cover  home-office commuting costs for employees living outside of Amsterdam
• 25 working days as vacation days based on full time employment.
• Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport. 
• A defined pension contribution scheme
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Dataiku is looking for a Data Engineer to join our Enterprise Data and Analytics (EDA) team. As a member of the EDA team, you will play a central role in delivering data to fuel analytics and data-driven insights to various stakeholders and teams within the company. You will also be a key technical member contributing to the data platform that fuels centralized analytics, embedded analytics teams, Generative AI engineering, and self-service users across the organization.

This role is about 50% Data Operations, Support & Troubleshooting, and 50% new development. The data engineering day-to-day will primarily be within the data platform built using Snowflake, Dataiku, and GitHub. Primary development will focus on Python & SQL, DataOps processes built within GitHub Actions & Dataiku, and data platform processes built within Snowflake & Dataiku.

Non-technical skills and learning are also critical, as you will collaborate with engineers from various teams and help deliver solutions across a wide variety of technical domains. The ideal candidate is naturally curious, has excellent verbal and written communication skills, a sharp analytical mind, a positive attitude towards work, and thrives when collaborating towards a shared goal.

This is an internal and non-client facing role.

What you’ll do: 

Dataiku is unique in that every Dataiker is encouraged to use our own product within our Enterprise Data Platform.  That means this is a unique opportunity to deliver a scalable platform with governed data to fuel an entire company of current or potential Data Analysts & Data Consumers! Your responsibilities within the team include but are not limited to:

• Develop engineering expertise within the Dataiku Platform to help maintain and develop system integrations, platform automations, and platform configurations.

• Develop engineering expertise  within Snowflake for data engineering and security/governance features

• Build & maintain python & SQL data replication & data pipelines on large & often complex data sets 

• Build & maintain data quality metrics & observability to help drive data quality standards

• Learn about existing systems and  processes across Data Platforms, Data Engineering and Data Governance

• Troubleshoot data pipelines, platform automations, data access system.

• Help field and troubleshoot various community questions and challenges

• Own, maintain and enhance data operation processes, monitoring & data quality systems

• Design data models for both short term and long term use cases to support data warehouse scalability

• Build & maintain administration systems and applications for monitoring, alerting, data observability, access management, platform metrics, and end user transparency

• Identify opportunities for improvements & optimization for greater scalability & delivery velocity

• Collaborate closely with Analytics Engineers to provide data & data models for analytical deliverables

• Perform root cause analysis on often complex errors to help ensure data pipeline availability

• Help test new features in Dataiku and partner tools to both provide feedback internally as well as determine value towards internal analytics & data platform integration

• Work closely with key stakeholders across the organization including Infra, embedded analytics teams, Product and Engineering to help foster both technical implementations & requirements gathering

• Proactively drive innovation internally with bringing ideas for platform and process improvements 

• Help contribute to the ongoing documentation of internal systems and processes

Requirements: 

• 2+ years of relevant experience in Data Engineering / Data Platform Engineering

• Strong technical skills in SQL & Python are a must. Experience in Dataiku DSS is a big plus. 

• Prior experience with Snowflake a plus

• Prior experience with DevOps technologies such as Github Actions, Azure DevOps or Jenkins

• Experience in building data models

• Prior experience building and maintaining replication & data pipelines in a cloud data warehouse or data lake environment

• Excellent analytical and creative problem-solving skills - exhibit confidence to ask questions to bring clarity, share ideas, and challenge the norm.

• Passion for continuous learning and teaching to help learn & teach new technologies & implementation strategies

• Experience working with complex stakeholders; dissecting vague asks and helping to define tangible requirements

• Ability to manage multiple projects and time constraints simultaneously in a high-trust remote environment

• Ability to wear multiple hats depending on the project with the focus on accomplishing end goals while inspiring colleagues to do the same

• Excellent written and verbal communication skills (especially with senior-level stakeholders) with the ability to speak to both the business value, data products, & technical capabilities of a platform. Ability to create clear and concise documentations with a high degree of precision

Dataiku is looking for a Data Engineer II to join our Enterprise Data and Analytics (EDA) team. As a member of the EDA Team, you will play a central role in delivering data to fuel analytics, AI, and data-driven insights to various stakeholders and teams within the company. You will also be a key technical member contributing to the Data Platform that fuels centralized analytics, Generative AI engineering, embedded analytics teams, and self-service users across the organization.

You will become a technical expert on the various platforms we work in and help drive engineering excellence both within the EDA team and across the wider Analytics Community. The Data Engineering day to day will primarily be within the Data Platform built using Snowflake, Dataiku, and GitHub. Primary development will focus on Python & SQL, DataOps processes built within GitHub Actions & Dataiku, and data platform processes built within Snowflake & Dataiku.

Non-technical skills and learning are also critical, as you will collaborate with engineers from various teams and help deliver solutions across a wide variety of technical domains. Strong software development lifecycle knowledge and DataOps skills are a must. The ideal candidate is naturally curious, has excellent verbal and written communication skills, a sharp analytical mind, a positive attitude towards work, and thrives when collaborating towards a shared goal.

This is an internal and non-client-facing role.

What you’ll do: 

Dataiku is unique in that every Dataiker is encouraged to use our own product within our Enterprise Data Platform.  That means this is a unique opportunity to deliver a scalable platform with governed data to fuel an entire company of current or potential Data Analysts! Your responsibilities within the team include but are not limited to:

• Be an expert level engineer within the Dataiku Platform including Platform Automation, GenAI Capabilities, Plugin Development, maintenance & troubleshooting

• Be an expert  level engineer within Snowflake for data engineering and security/governance features

• Build & maintain python & SQL based platform automation process

• Build & maintain data quality metrics & observability to help drive data quality standards

• Design data models for both short term and long term use cases to support data warehouse scalability

• Build & maintain administration systems and applications for monitoring, alerting, data observability, access management, platform metrics, and end user transparency

• Build & maintain GenAI Platform platform solutions focused on security and governance for engineering delivery

• Build & maintain DataOps process for SDLC delivery

• Identify opportunities for improvements & optimization for greater scalability & delivery velocity

• Collaborate closely with Analytics Engineers to provide data & data models for analytical deliverables

• Perform root cause analysis on often complex errors to help ensure data pipeline availability

• Help drive technical & architectural decisions on the data platform including decisions on data architecture, data engineering processes, data quality frameworks, data access security & governance frameworks, DataOps processes & data consumption models.

• Help test new features in Dataiku and partner tools to both provide feedback internally as well as determine value towards internal analytics & data platform integration

• Work closely with key stakeholders across the organization including Infra, embedded analytics teams, Product and Engineering to help foster both technical implementations & requirements gathering

• Proactively drive innovation internally with dedicated innovation time & projects that aim to be transformational for either the platform, team or company as a whole.

• Actively contribute to the expertise level and competencies of the EDA Team and participate in the creation and support of data development standards and best practices. 

Requirements : 

• 3+ years of relevant experience in Data Engineering / Data Platform Engineering

• Expertise in SQL & Python is a must. Experience in Dataiku DSS is a big plus. 

• Prior experience with Snowflake strongly desired

• Prior experience with DevOps technologies such as Github Actions, Azure DevOps or Jenkins

• Strong understanding of data architecture & data modeling concepts

• Prior experience building and maintaining replication & data pipelines in a cloud data warehouse or data lake environment

• Excellent analytical and creative problem-solving skills - exhibit confidence to ask questions to bring clarity, share ideas and challenge the norm.

• Passion for continuous learning and teaching to help learn & teach new technologies & implementation strategies

• Experience working with complex stakeholders; dissecting vague asks and helping to define tangible requirements

• Ability to manage multiple projects and time constraints simultaneously in a high trust remote environment

• Ability to wear multiple hats depending on the project with the focus on accomplishing end goals while inspiring colleagues to do the same

• Excellent written and verbal communication skills (especially with senior level stakeholders) with the ability to speak to both the business value, data products, & technical capabilities of a platform.  Ability to create clear and concise documentations with a high degree of precision

Who we are

At OpenUp, our mission is to make mental well-being accessible to everyone. Following a ‘high tech & high touch’ approach, we support companies, their employees, and their families with proactive and practical mental health services. Through our digital platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed mental well-being experts. As we believe that mental and physical well-being are deeply connected, we have also added Lifestyle Experts to our offering, focusing on nutrition, exercise, and sleep. We offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care.

OpenUp was ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025 and is continuously growing. We are expanding our international teams and we are searching for like-minded talent. We are already serving 2000+ companies (e.g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds), through which 600K+ employees have access to our product.

About the role

You own the HR and company experience as a strategic surface. You drive activation from contract to first employee value. You prove ROI so renewals are a formality. You expand revenue by designing the services, playbooks, and value propositions that make HR successful and willing to pay more.

Your scope covers three of OpenUp's growth pillars: boosting signups to OpenUp within companies, driving renewals through measurable HR value and proven ROI, and expanding average revenue per employee (ARPE) through new services and tiered packaging. 

Responsibilities

• Activation: Streamline the online journey from contract signed to first employee value delivered. Establish baselines and strategies to drive activation and signups numbers up through structured experimentation, leveraging our tools and capabilities.
  Work with customer success to design activation playbooks segmented by company size, industry, and use case.
• Customer and revenue expansion: Lead the development and delivery of value-added services that are currently in pilot or discovery phase. This includes Leadership Coaching  and Private Sessions. Own the service design: what we offer, how we deliver it, what the menu looks like, and how we improve it based on feedback. Build and evolve the commercial case for expansion, premium offerings, and tiered service packages.
• Discovery, customer intelligence, and commercial strategy: Establish continuous discovery as a core function: customer interviews, usage data analysis, hypothesis formation, and validation cycles. Translate customer signals into packaging strategy and product requirements that feed the build pipeline.
• ROI and outcomes framework: Own and maintain the framework of what HR needs to see to prove value to their leadership, including logic and methodology. 

What you'll do

• Collaborate closely with Customer Success who are at the frontline with customers and HR, and drive signups, activation and renewal conversations. You are their strategic partner to design and productise playbooks and you execute them. You collect the intelligence, they surface the signals.
• You collaborate with the PMs and Engineering lead to do your quarterly planning, prioritise and drive outcomes.
• You manage and coordinate the relationship between different stakeholders as needed, including Customers, Customer Success Managers, Experts & Coaches, and Freelancers as needed
• You work with Data (Snowflake, analytics) to define what to measure and interpret results. You don't need to write SQL, but you need to know what questions to ask, what the numbers mean, and what to do about them.
• OpenUp operates an AI-native engineering workflow. You don't need to code or use AI development tools directly, but you need to understand how the team works: specs written in structured markdown, rapid prototyping cycles, and a build-test-adopt-scale model. Your job is to make sure the right things get built by providing clear problem statements, acceptance criteria, and validated customer needs.

Requirements

• Experience in wellbeing, mental health, HR tech, or employee benefits platforms. You have worked in this space, either as a vendor, as an in-house People & Culture / HR leader, or as a consultant. You understand what HR buyers need, how they justify spend, and what makes them champion a platform internally. This is the core qualification.
• 5+ years in a role that combined customer-facing strategy with business outcomes. This could be product management, customer enablement, program management within an HR tech company. We are looking for someone who has owned a business outcome (activation, retention, revenue expansion, ROI), not just delivered programs or shipped features.
• Experience designing and packaging professional services alongside a product: coaching programs, training, workshops, consulting add-ons, or similar. You have built the service, not just delivered it.
• Commercial instinct. You understand pricing levers, packaging strategy, and how service decisions translate into revenue per customer and net retention. You are comfortable working with CS and commercial teams on deal structure and expansion conversations.
• Data-informed decision making. You are comfortable interpreting dashboards, defining KPIs, and working with a data team to answer questions. You don't need to write SQL, but you need to know what good data looks like and what to do when it doesn't exist yet.

Nice to have

• Background in B2B or B2B2C SaaS with land-and-expand dynamics 
• Experience building ROI frameworks or outcomes measurement 
• Familiarity with AI-assisted workflows or tools like Claude Code, Cursor, or similar
• Experience building for a non-technical enterprise buyer persona (HR, People & Culture, L&D) 
• Experience with activation strategy, onboarding optimization, or customer engagement at scale

What the role offers

• A senior IC role with direct strategic impact on company revenue and growth
• Direct reporting to the CPTO, and exposure to board-level strategy.
• A company at an inflection point: you are not maintaining an existing product, you are building the B2B value layer from the ground up
• AI-native engineering environment where PMs ship
• The opportunity to work on something that matters: making mental wellbeing accessible to millions of people across Europe

What you can expect 

Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament. Which makes our work fun, challenging and dynamic. Apart from this, we offer: 

• €1500 annual personal development budget
• ClassPass: OpenUp contributes towards your classpass membership 
• Monthly home internet/phone contribution (50EUR)
• Daily healthy and vegetarian lunch at our office.
• Regular office yoga, meditation classes or breathing exercises
• Flexible work model (hybrid and options for remote work).
• Monthly drinks and company wide summer fest and other fun activities.
• 27.5 vacation days per year.
• Free and unlimited access for you and your family to all our products, including our psychologists.

Next steps

Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon.

At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us!

What to know about the Dataiku Support Team

At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function. 

How you’ll make an impact 

We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.

Some expected outcomes for this role 

• Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels

• Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement

• Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution

• Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise

• Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

What you’ll need to be successful 

• At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product

• Experience with cloud platforms such as AWS, Azure, and GCP

• Experience with Docker and Kubernetes

• Collaborative and helpful mindset with a focus on always working as a team

• A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors

• Proficiency working with Unix-based operating systems

• Experience with relational databases (or data warehouses like Snowflake) and SQL

• Ability to read and write Python or R code

What will make you stand out

• Experience with big data technologies, such as Hadoop or Spark 

• Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos

• Experience with ML models and LLMs

What does the hiring process look like? #LI-Remote #LI-AN1

• Initial call with a member of our Technical Recruiting team

• Video call with the Technical Support Manager

• Technical Assessment to show your skills (Home Test)

• A technical interview with the TSE team to build on the assessment you completed

• Final Interview with the VP Technical Support

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people across three continents, we’re building the leading Chat Marketing platform — trusted by more than 1.5 million customers worldwide.

AI is one of our top strategic priorities. We’re building intelligent, production-grade systems that power conversations at scale — and we’re just getting started.

WHO WE'RE LOOKING FOR 🌟

We’re hiring a Senior Python Engineer to join our Data Product Team and help power the analytics behind Manychat’s growth.

You’ll work on a high-load, near real-time platform that transforms large volumes of platform data into personalized insights seen by millions of users. The features you build will directly impact activation, retention, and revenue.

As part of a small, high-impact team, you'll own the data platform end to end, including data warehouse and ManyChat platform integrations, high-load APIs, and data aggregation pipelines. You’ll help scale performance, evolve our architecture, and influence Python engineering standards across the company.

If you care about building scalable systems, working close to the product, and seeing measurable business impact from your code, this role is for you.

WHAT YOU'LL DO 🚀

• Build and maintain data platform that power Manychat’s analytics and insights features
• Design and implement async APIs using Python and FastAPI
• Develop and optimize ETL flows that transfer data from DWH (Snowflake) into PostgreSQL for fast and reliable access
• Design caching strategies using Redis to balance performance and data freshness
• Improve system reliability, observability, and performance under high load
• Collaborate closely with product teams across the entire product organization, partnering with all major product domains to deliver data and insights that power key user experiences
• Contribute to architectural decisions as the platform evolves toward more event-driven patterns
• Own features end to end from data modeling and API design to deployment and monitoring
• Help establish engineering best practices for Python services across Manychat

TO SHINE IN THIS ROLE 💥

You’ll need:

• 5+ years of software engineering experience, including 3+ years of deep, hands-on Python expertise. Strong background in designing and building scalable, high-load, production-grade systems with extensive use of asynchronous programming
• Hands-on experience designing and building REST APIs with FastAPI or a similar async framework
• Strong knowledge of relational databases and SQL, preferably PostgreSQL, including query optimization and performance tuning
• Experience working with caching (Redis/Valkey or similar), with a solid understanding of cache invalidation strategies
• Proven ownership of services end to end, including CI/CD pipelines, production deployments, monitoring, and ongoing performance improvements
• Strong understanding of system design and scalable architecture principles, with the ability to reason about reliability, consistency, and data freshness
• Experience collaborating cross-functionally with product and engineering teams and delivering user-facing product features in fast-paced environments
• Clear communication skills and the ability to explain technical tradeoffs while maintaining a high bar for code quality, testing, and maintainability

It would be great if you have:

• Experience building data platforms or analytics products
• Hands-on experience with Snowflake, ClickHouse, or other OLAP dbs
• Familiarity with event-driven architecture patterns
• Experience with Kubernetes, Docker, Helm, Terraform, and AWS
• Experience with observability tools such as Prometheus, Grafana, and OpenTelemetry
• Exposure to AI or machine learning driven product features
• Interest in growing into a Technical Lead role as the team expands

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for you and your family.
• 📚 Professional development budget for conferences, courses, and learning resources.
• 🫶 Flexible benefits package tailored to your priorities.
• 🪴 Hybrid work and generous leave options for work-life balance.
• 🍽️ In-office perks including free meals and snacks.
• 🤝 Company-funded sports activities, annual offsites, and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

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