• Account Management: Develop strong long-lasting relationships as the main point of contact. You are responsible for key restaurant partners' engagement and satisfaction.
• Growth: You are responsible for driving business growth and setting the growth strategies of accounts and improving on their commercial and operational performance.
• Analysis: Analyze data on accounts performance and quantify your actions. All decisions should be backed up by data to improve performance of key accounts.
• Performance Meetings: You will complete merchant performance reviews monthly and draw out next month’s plans based on what was discussed.
• Partner with internal teams: Work closely with internal stakeholders and supply, partner and customer domains to ensure meeting growth objectives.

• A minimum of 0 to 3 years of experience in Account Management, Marketing, Sales, or Business Development roles
• Excellent attention to detail, people skills and organization skills
• Ability to create and maintain relationships
• Strong problem solving skills and data analysis
• Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practice
• You must be a self-starter as we’ll look for you to manage your own time and priorities

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

• Standards Governance: Define and monitor the "Perfect Order" metrics, focusing on reducing delays, returns, and defect rates.
• Performance Intervention: Identify low-performing outliers and develop improvement plans, training interventions, or corrective workflows to maintain fleet quality.
• Root Cause Analysis: Manage the lifecycle of captain-related tickets, identifying systemic issues and coordinating with tech/ops teams for long-term fixes.
• Feedback Loops: Conduct regular quality audits and sentiment surveys to ensure the "Captain Voice" is used to improve operational processes.
• Behavioral Campaigns: Plan and execute a marketing calendar specifically designed to nudge positive behaviors
• Educational Content: Collaborate with central marketing to produce high-quality training materials, videos, and guides that simplify complex operational procedures and improve service delivery.
• Community Recognition: Organize events and appreciation programs that celebrate top-tier performers, reinforcing a culture of excellence.
• Value-Added Incentives: Identify and onboard partners who provide benefits that specifically help Captains maintain high standards (e.g., discounted vehicle maintenance, data plans, or safety gear).
• Relationship Management: Manage the partnership roadmap to ensure all perks are aligned with our quality goals and provide genuine value to the fleet.
• Cross-Functional Bridge: Serve as the primary link between the fleet and the internal operations team to ensure smooth, day-to-day execution of orders.

• 2–3 years of professional experience.
• The Quality Obsessive: You have high standards and a sharp eye for the details that make or break a customer experience.
• The Data Interpreter: You are comfortable with spreadsheets and can translate raw metrics into an action plan.
• The Clear Communicator: You can break down complex operational rules into simple, catchy, and persuasive marketing content.
• The Process Optimizer: You aren't just looking to fix a problem once; you want to fix the system that caused it.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About Mindshare: A Leading WPP Media Brand

Mindshare delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders.

Role Summary and Impact

The Senior Media Executive will lead the development and execution of advanced digital media strategies to enhance the company's online presence, drive engagement, and achieve marketing goals, ultimately driving significant growth and brand awareness for our clients. This role is ideal for someone with at least one year of experience in digital media, who is ready to take on more responsibility, manage projects, and contribute to strategic planning. 

• Develop and implement comprehensive digital media strategies to support marketing objectives and enhance brand visibility.  

• Analyze market trends and user data to inform strategy and make data-driven decisions.  

• Design, execute, and oversee digital campaigns across multiple channels, including social media, email marketing, and digital advertising.  

• Manage the end-to-end process of digital media campaigns from concept to execution, including budget management and performance tracking.  

• Develop and manage a content calendar that aligns with marketing goals and audience interests.  

• Collaborate with internal teams and external partners to create high-quality, engaging content.  

• Plan and manage paid digital advertising campaigns, including PPC, display ads, and social media ads.  

• Implement SEO best practices to enhance organic search rankings and manage SEM campaigns to drive traffic and conversions.  

• Track, analyze, and report on key performance indicators (KPIs) for all digital media activities.  

• Provide insights and recommendations based on performance data to improve campaign effectiveness and ROI.  

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
• Bachelor’s degree in marketing, Communications, Digital Media, or a related field. 
• Minimum of 1 year of experience in digital media, marketing, or a related role. 
• Proven experience with digital media platforms, content creation, and campaign management. 
• Strong understanding of social media, SEO, SEM, and digital advertising strategies. 
• Proficiency in digital marketing tools and analytics platforms (e.g., Google Analytics, social media insights). 
• Excellent communication, organizational, and analytical skills. 
• Ability to lead projects, manage multiple tasks, and meet deadlines.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.