As the Country Head of Merchant Operations (Mx Services & Onboarding), you will lead and scale both our Merchant Services and Onboarding teams in your market. Your mission is to make Wolt the best partner for merchants in your country by ensuring a seamless onboarding experience and delivering world-class service throughout the merchant journey.

What you’ll be doing

As the Country Head of Merchant Operations, you will lead and scale both our Merchant Services and Onboarding teams in your market. Your mission is to make Wolt the best partner for merchants in your country by ensuring a seamless onboarding experience and delivering world-class service throughout the merchant journey.

You’ll be responsible for building strong local leadership, driving operational excellence, and aligning your teams with global processes and standards. At the same time, you’ll work closely with local and regional stakeholders to address country-specific needs, ensuring that merchants experience both the consistency of global best practices and the flexibility of local adaptation.

This is a highly impactful role where you’ll combine strategic leadership with hands-on execution to ensure merchants thrive with Wolt.

In this role, you will:

• Lead and develop the Mx Services and Onboarding teams in your country, monitoring and ensuring high performance, strong collaboration, and clear ownership of results
• Ensure excellent merchant onboarding, reducing time-to-live while maintaining accuracy and improving the quality of our onboarding Mx
• Oversee Mx Services, driving improvements in key metrics such as cancellations, uptime, and self-service rates as well as the commercial success of our Mx
• Align your country operations with regional and global standards, while adapting to local market dynamics
• Continuously identify operational gaps and improvement opportunities, and collaborate with the global Strategy & Operations team to influence short- and long-term solutions
• Partner with your local General Manager, Sales, and Account Management teams to align priorities and deliver a seamless merchant experience
• Stay close to merchants’ needs and frontline insights, using feedback to drive continuous improvement
• Share best practices with other countries and contribute to regional/global discussions on process improvements
• Represent your country in regional leadership forums, voicing local challenges and scaling successful initiatives

Our humble expectations

• You have strong leadership experience in operations, services, or customer-facing teams, ideally in a high-growth or tech-driven environment.
• You know what great Merchant service and onboarding at scale looks like, and how to build it sustainably.
• You’re analytical and data-driven, able to spot trends, track performance, and act on insights.
• You’re a clear and intentional communicator, skilled at aligning teams and stakeholders.
• You care deeply about people's development, and believe that empowering others is the highest form of leadership.
• You’re hands-on and pragmatic: you roll up your sleeves to fix what’s broken while keeping the bigger picture in mind.
• You thrive in a collaborative, fast-moving environment, and are someone others turn to for clarity and direction.
• You are fluent in both Albanian and English

What we offer

💸 Strong remuneration package– A highly competitive compensation package..

🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.

💻 Work equipment - We set you up to success with our cutting-edge, work equipment.

Why you’ll love it

🚀Global and growing fast: Be part of a fast-moving scaleup

🤩Ride of a lifetime: Accelerate your career and build your sales skills 

💪Instant impact: Take ownership and make a difference

💙Big hearts and small egos: Surround yourself with smart, friendly people

Join Us as a Graphic Designer with a Focus on Data Visualization!

At INFUSE Academy, we turn complex ideas into visuals that make people stop and think. We are looking for a Graphic Designer who leads with clarity, communicates through imagery, and can distill a dense concept into something a learner understands at a glance.

If you can explain the impact of climate change in one image, you are the kind of thinker we want.

What you will bring:

• Proficiency in Figma, Illustrator, and Photoshop
• Solid foundation in composition, typography, and color theory
• Experience with data visualization: charts, infographics, diagrams that inform rather than decorate
• A visual storytelling instinct: you find the narrative in the numbers
• Genuine enthusiasm for AI tools -- you follow what is happening, you experiment, and you actively look for ways to co-create with AI rather than just use it
• Attention to detail and the self-organization to manage multiple projects

What you will do:

• Translate instructional content into visual concepts and storyboards
• Design static graphics, infographics, and course assets that carry meaning on their own
• Collaborate with instructional designers to find the best visual angle for every learning objective
• Co-create with AI tools as a real part of your design process -- bringing new ideas, accelerating output, and pushing what is possible

What you’ll love about working with us:

• A fun, diverse team of professionals from every corner of the globe
• A never-ending learning journey (because who wants to stop growing?)
• Career growth opportunities with regular reviews, your success is our success!
• Timely, market-range compensation (we make sure your wallet’s happy, too)
• Paid time off for U.S. public holidays, because rest is as important as work
• Summer Fridays with shorter hours, because everyone deserves a little sunshine
• Access to top-tier tools like Adobe and Figma Pro, so you can create like a pro

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.