Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Federal Health is seeking a Help Desk Technician to support our work at Joint Base Elmendorf-Richardson in Alaska. 

Responsibilities include, but are not limited to:

• Provide corrective action and diagnose problems through phone, electronic communication and in-person support. Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues. Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support. Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system. Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware. Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Simulate or recreates user problems to resolve operating difficulties.

• Recommend systems modifications to reduce current and future user problems. Interact with the Trouble Ticketing system to documents issues and resolutions. Provide support for Video Teleconferencing program. Maintain/troubleshoot Network Connectivity issues. Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image. Install and configure PC-based medical application client software. Perform basic PC hardware troubleshooting. Support Refresh of PC Hardware by deploying new computer equipment to MTF staff. Work with centralized Contractor Tier III reach back staff for problems above local ability. Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices. Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment.

• Assist regional Tier III teams with installing medical applications and servers. Assist regional Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers. Provide support in maintenance of business continuity and disaster recovery program. Provide support in LAN/WAN/PC/Server-related security program. Support MTF with Video Teleconferencing program. Manage functional application of an automated call distribution system.

• Maintain library of current scripts, software media, and licenses. Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices. Provide support in network upgrade and expansion as needed.

• Interface with base communications squadron personnel as needed. Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTF-hosted medical applications/servers:

  • Assist Tier III teams in applying software updates, security patches and DISA STIGs
  • Assist Tier III teams with mitigating vulnerabilities
  • Provide on-call support for MTF.

   

Required Qualifications/Skills:

• High School Diploma
• Security+ Certification
• Minimum one year of experience as a Help Desk Specialist
• Tier 3 Background Investigaiton / IAT Level 1 ADP/IT III

Reports to: Regional Director

Location: Alaska

Company Overview:

Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.

At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential. 

Position Summary:

The Key Account Manager will help Braeburn accomplish its purpose by educating Healthcare Professionals (HCPs) about Braeburn’s products and related access resources. This role will help to ensure HCPs are fully informed about the clinical aspects of the product as well as how to obtain the product when making an independent treatment decision for their patients.

Specifically, the Key Account Manager will meet their overall sales objectives by delivering clinical product-related information and providing access related information, in line with Company policies, to appropriate HCPs. The role will require the ability to deliver sales objectives as well as effectively educate on product acquisition, related payer policy, and reimbursement information.

The skills required for a Key Account Manager are Accountability, Adaptability, Business Acumen/Planning, Judgement and Collaboration, Problem Solving, Account Management, Sense of Urgency, Decision Making, and Integrity.  Individual must possess experience within a complex distribution model including Specialty Pharmacy, Buy & Bill and direct distribution.

The Key Account Manager must conduct all work activities in accordance with Braeburn policies and code of conduct.

Specific Duties:

• Achieve planned Braeburn goals, and patient access to product objectives and other expected performance measures for assigned geography
• Demonstrate mastery of sales competencies:
  • Business Acumen – Review, analyze and interpret reports / facts and data to plan and execute territory activities that ensure quarterly and annual objectives are met. Develop a deep understanding of assigned territory, including delivery of care, major payers and regulatory environment. Understand industry trends and emerging competition as well as reimbursement patterns and potential implications to patient delivery. Understand state law and policies to execute tactics within a local geography
  • Scientific Knowledge – Mastery of disease state and product information communicated in a compliant manner consistent with the FDA-approved product labeling and REMS program
  • Customer Engagement – Engage with account personnel to prepare for sales call, uncover needs and opportunities, communicate approved solutions, address customer concerns, gain advance/commitment, post call analysis/next steps
• Using internally approved materials, provide information to help inform physicians and office personnel about access related information for Braeburn’s products
• Effectively manage and support accounts, which includes ensuring product access and resolving/triage reimbursement issues in a manner that complies with Braeburn policies, processes, and procedures to optimize customer and patient experience
• Collaborate effectively with all Braeburn cross-functional partners
• Develop ongoing dialogue with customers to effectively anticipate and adapt to customers’ needs, as well as evolving market challenges and opportunities
• Exercise sound judgment, and ensure integrity and compliance with all Braeburn policies and Braeburn Code of Conduct
• Exercise fiscal control of operational expenses

Skills:

• Drive for results/strong sense of accountability and ownership
• Strong work ethic and commitment to excellence
• Ability to build strong relationships and effectively inform HCPs about Braeburn’s products
• Strong attention to detail and follow-through
• Ability to solve problems
• Proven expertise in informing healthcare provider offices surrounding coding, billing, and submissions in range of payer environments
• Strong Emotional Intelligence
• Documented team-oriented collaboration skills
• Strong ethical behavior and commitment to compliance
• Demonstrated passion and empathy for improving Addiction/Mental Health patient care
• Ability to thrive in a dynamic, accountable start-up environment

Education/Experience:

• Bachelor’s degree (BS/BA) required. Advanced business degree a plus
• 7+ years of pharmaceutical experience with at least 3 years of sales and/or field market access experience in biotech/specialty pharmaceutical/device industries
• Proven sales or field market access performance as evidenced by market performance reports and recognition awards in Specialty Pharmacy markets
• In-depth understanding of reimbursement/insurance coverage for physician-administered treatments
• Proven product launch experience in a highly complicated and competitive environment
• Experience selling specialty products, in-particular physician-administered products such as implantable or injectable medication technologies in a healthcare setting
• Ability to work autonomously to find new business opportunities
• Valid driver’s license and in good standing
• Experience in a start-up environment a plus
• Willingness to travel both regionally and nationally. Some territories may require overnight travel up to 50-70%.

Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military/veteran status, age, disability, or any other category/characteristic protected by law (collectively, "Protected Categories"). In fact, we encourage all underrepresented backgrounds to apply for any open job positions with the company.

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