À propos de ce poste Unit Manager, Speciality Account Handling chez Trueml
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
What You'll Do:
Lead & Inspire: Coach, develop, and mentor a talented team of specialists, setting clear expectations for quality and performance while actively supporting their career growth and engagement.
Own the Workflow: Manage day-to-day operations, inventory prioritization, and resource allocation to ensure complex cases (like disputes, complaints, bankruptcy, and fraud) are resolved accurately and efficiently.
Deliver for Clients: Take ownership of client-specific service level agreements (SLAs), partnering closely with cross-functional teams to exceed contractual expectations and confidently support client audits.
Safeguard Compliance: Maintain strict audit readiness by monitoring quality performance, identifying operational risks, and implementing strong internal controls to align with regulatory requirements.
Drive Innovation: Analyze performance metrics and collaborate with Technology and Automation teams to standardize processes, eliminate backlogs, and build a highly scalable operation.
Who You Are:
An Experienced Leader: You bring 3+ years of people management experience within financial services, servicing operations, compliance, collections, or a similarly complex operational environment.
A Regulatory Navigator: You have a proven track record of managing workflows tethered to strict regulatory or client compliance standards.
A Problem Solver: You possess strong analytical skills and the organizational agility to manage competing priorities and tight deadlines in a fast-paced environment.
An Effective Communicator: You know how to motivate a team, collaborate with stakeholders, and deliver clear, actionable feedback.
An Industry Insider (Preferred): You ideally bring specialized knowledge of FCRA, FDCPA, UDAAP, CFPB, or bankruptcy regulations, and have experience guiding teams through operational transformations or formal audits.
What We Offer (Perks & Benefits)
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
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Flexible Spending Account & Limited FSA
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Family-friendly parental leave, volunteer and voting time off
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On-demand wellness platform access for you and 5 friends and family
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PerkSpot discount program for 900+ merchants nationwide
