À propos de ce poste Technical Support Specialist III chez Highspot
Highspot · Hybride · India - Hyderabad
About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.
While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
About the Role
We are looking for a highly skilled Technical Support Specialist to join our Customer Support organization. This is a senior Individual Contributor (IC) role designed for someone who enjoys solving complex technical problems while elevating the capability of the entire support team. As a Technical Support Specialist, you will own the investigation and resolution of critical customer issues, partner closely with Engineering, Product, Customer Success, and Professional Services, and drive operational improvements across our support organization. While this is not a formal people management position, you will play a key role in mentoring Technical Support Engineers, improving technical depth across the team, and influencing support strategy through technical leadership. This role is ideal for someone who enjoys being hands-on, coaching others, and driving scalable customer support practices.
We are looking for a highly skilled Technical Support Specialist to join our Customer Support organization. This is a senior Individual Contributor (IC) role designed for someone who enjoys solving complex technical problems while elevating the capability of the entire support team. As a Technical Support Specialist, you will own the investigation and resolution of critical customer issues, partner closely with Engineering, Product, Customer Success, and Professional Services, and drive operational improvements across our support organization. While this is not a formal people management position, you will play a key role in mentoring Technical Support Engineers, improving technical depth across the team, and influencing support strategy through technical leadership. This role is ideal for someone who enjoys being hands-on, coaching others, and driving scalable customer support practices.
Responsibilities
Required Qualifications
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
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