Role - Team Leader

Location - Fenwick Kingston

Hours - Full Time

Salary - Competitive with commission structure

Trinny London is seeking an enthusiastic and motivated Team Leader to join our Fenwick Kingston team. As a Team Leader, you will support the Business Manager in delivering an exceptional customer experience and driving sales. This is a fantastic opportunity to lead a passionate team in a luxury beauty environment, promoting our innovative and award-winning makeup and skincare products.

About Trinny London
Founded in 2017 by Trinny Woodall, Trinny London is revolutionizing the beauty industry by making makeup and skincare accessible, easy, and fun. We are one of Europe’s fastest-growing beauty brands, known for our stackable, portable makeup and expert skincare. Join us and be part of a dynamic team dedicated to rethinking beauty routines for customers worldwide.

Role Responsibilities

• Lead and motivate the counter team to deliver excellent customer service and drive sales
• Conduct services including pre-booked appointments and walk-ins, delivering the exceptional Trinny London Match2Me experience
• Ensure your team meets business objectives, targets, and KPIs, addressing any underperformance proactively
• Assist with daily, monthly, and quarterly operational tasks such as stock management, event planning, and rotas
• Champion continuous learning by supporting your team’s artistry and product knowledge development
• Utilize HR and reporting systems effectively for team management
• Encourage a positive and professional team environment aligned with Trinny London’s brand values

Requirements

Key skills and experience required:

• Proven leadership experience in retail, preferably within the luxury beauty or cosmetics sector
• Passion for makeup and skincare with strong product knowledge
• Track record of meeting or exceeding sales targets and KPIs
• Excellent communication and people management skills
• Ability to motivate and develop a team
• Strong organizational skills with the ability to handle multiple tasks efficiently
• Adaptable to a fast-paced retail environment, flexible to work weekends and bank holidays as required
• Customer-centric approach with a positive and proactive attitude

We welcome ambitious candidates who want to grow with Trinny London and contribute to our ongoing success.

Benefits

Benefits

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London starter pack
• Company discount for yourself (50%) and your friends and family (40%) after 6 month probation
• Competitive commission structure
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

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