À propos de ce poste Strategic Customer Success Manager (Strategic CSM), ECE chez Straighterline
StraighterLine is looking for a Strategic Customer Success Manager to help support and grow our Early Childhood Education partnerships across Florida, with a focus on Early Learning Coalitions and the organizations they serve.
This is a high-impact, relationship-driven role for someone who is energized by partnership work, early childhood education, and helping organizations turn professional development into meaningful outcomes for educators, children, and families.
As a Strategic CSM, you will serve as a trusted partner to customers, helping them launch successfully, drive engagement, solve challenges, and demonstrate value over time. You will work closely with coalition leaders, provider-facing teams, site administrators, and internal StraighterLine partners to ensure customers feel supported, informed, and confident in their professional development programs.
This role is ideal for someone who is organized, positive, proactive, and comfortable managing multiple customer initiatives at once. The right person will enjoy building relationships, simplifying complex processes, and helping customers move from launch to long-term success.
Location Requirement: Candidates must live and reside in the Orlando, Florida area.
Travel Requirement: This role requires regular travel throughout Florida, typically 25–35%, with increased travel during customer launches, onsite training, conferences, and strategic partnership meetings.
What You'll Do
Own strategy and success plans for complex or high-impact accounts
Align customer goals with measurable outcomes and long-term value
Build relationships with senior stakeholders
Navigate ambiguity, competing priorities, and organizational complexity
Lead renewal and growth strategy for your accounts
Partner cross-functionally to deliver tailored solutions
Provide insights to internal teams based on customer needs
Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail
Lead and coordinate customer projects from planning through execution to ensure successful outcomes
What Success Looks Like
Customers achieve meaningful business outcomes
Strong alignment across multiple stakeholders
Complex risks are navigated effectively
Growth opportunities are strategically developed
Customer initiatives are delivered on time and with high levels of satisfaction
What We're Looking For
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5+ years in customer success, consulting, account management, or related field
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Experience managing complex or high-value accounts
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Strong strategic thinking and business acumen
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Ability to influence stakeholders and drive decisions
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Confidence operating in ambiguous situations
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Exceptional organizational skills and attention to detail
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Strong project management skills with the ability to manage multiple priorities and deadlines
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Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred
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Ability to travel throughout Florida as business needs require, typically 25–35%, with occasional periods of increased travel
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Must reside in Central Florida
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Positive, upbeat, enthusiastic attitude with a customer-first mindset
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Excellent communication, relationship-building, and problem-solving skills
- Grab a Shovel – When things stall or get messy, we roll up our sleeves. We step in and get to work.
- Help Others Succeed – We create the conditions for others to win. We collaborate, coach, and lift each other and our learners up.
- Remove the Friction – If it's in the way, it doesn't stay. We clear the path for success.
- Play as One Team – This only works if we do it together. No turf. No silos.
- Transform What's Given – We treat constraints as fuel. Using what we have, we invent a better way forward.
- Build for the Learner – Learners are why we are here. We build like it matters - because it does.
- Generous time off policies, 11 public holidays & 1 floating holiday.
- Medical, Dental, and Vision Insurance Coverage
- 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
- Six weeks paid parental leave
- Free StraighterLine courses for you and your family members
