À propos de ce poste Service Manager chez Guild Garage Group

Guild Garage Group · Sur site · PDQ Doors - Milford, OH

🚪 Join Our Team as a Service Manager! 🚪
📍 Location: PDQ Doors - Milford, Ohio
💵 Annual Salary: $65,000-75,000 (Based on Experience & Performance)

Reports To: General Manager / Brand President

About the Role

PDQ is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.

This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.

If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.

What You'll Do

Lead & Develop the Team

Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
Set clear expectations and hold the team accountable to company standards
Lead daily huddles and team meetings
Foster a positive, high-performance culture

Drive Department Performance

Monitor key performance metrics, including:
- Revenue per technician
- Average ticket
- Close rate
- Membership sales
- Customer satisfaction
- Callback and warranty rates
- Technician efficiency
Develop action plans to improve results and department profitability

Oversee Daily Operations

Manage technician schedules and workflow
Ensure jobs are completed accurately and efficiently
Support dispatch and customer service teams
Maintain consistent service quality and operational standards

Recruit & Develop Talent

Interview and help hire top technicians
Lead onboarding and training for new employees
Conduct 30, 60, and 90-day check-ins
Build a strong pipeline of future talent

Deliver an Exceptional Customer Experience

Resolve customer escalations professionally
Coach technicians on communication and service excellence
Help turn challenging situations into positive customer experiences

What We're Looking For

5+ years of experience in the service industry
3+ years of leadership experience
Experience managing and coaching field technicians
Strong understanding of service performance metrics (KPIs)
Proven ability to improve team performance and profitability
Experience handling customer escalations
ServiceTitan experience is a plus

You'd Be a Great Fit If You Are...

A strong leader who leads by example
Results-driven and accountable
An effective coach who enjoys developing others
Organized and process-oriented
Comfortable making decisions using data and KPIs
A clear communicator who builds trust with employees and customers

What Success Looks Like

Within your first 90 days, you'll:

Build relationships with your team
Establish regular coaching and accountability
Improve technician performance and operational consistency
Reduce callbacks and warranty issues
Increase revenue, customer satisfaction, and overall department performance

If you're ready to lead a winning team and make a lasting impact, we'd love to hear from you.

What We Offer:

💵 Competitive Salary: $65,000 – $75,000 per year
🏥 Full Benefits: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
⛽ Company Vehicle, Tools & Gas Card
🧾 401(k) with Company Match, HSA & FSA Options
📅 Paid Time Off & Holidays
🎁 Employee Discounts & Referral Bonuses
📚 Ongoing Training & Development Opportunities
🚀 A Clear Path to Growth within a National Family of Service Brands

If you’re ready to drive operational excellence, build a winning team, and lead with purpose — PDQ Garage Doors wants to hear from you!

👉 Apply today and open the door to your next great career move!

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, PDQ Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$65,000—$75,000 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

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À propos de Guild Garage Group

Join Guild: Your Future Starts Here

At Guild Garage Group (GGG), we’re not just opening garage doors—we’re opening career opportunities.

Guild is a first-of-its-kind alliance of leading garage door brands, united by a shared mission to deliver unmatched residential service and craftsmanship. We are not a traditional private equity firm or a large faceless competitor. We are a community of owner-operators, bonded by values, built on trust, and committed to growing together.

Why Join Us?

When you become part of the Guild network, you’re joining more than a company—you’re joining a movement. Our brands stretch across the country, offering stable careers, room to grow, and the kind of support that only a strong coalition can provide. Whether you're a technician, installer, dispatcher, office manager, or aspiring leader, there’s a place for you in the Guild family.

What Makes Us Different

We invest in people, not just profit. Guild preserves local leadership and teams, providing resources and tools to strengthen what already makes each brand great.
Employees stay. Cultures remain. Customers thrive. We believe in continuity and care, honoring the legacy of each business while elevating it with new capabilities.
We grow through partnership. Our growth model is rooted in respect, collaboration, and shared success—not corporate takeovers.

How We Got Here

The garage door industry is changing—and Guild is leading that change with integrity and intention. We partner with local companies in all phases of their journey, whether they’re scaling up, planning for succession, or seeking a long-term exit strategy. We meet them where they are, and we help take them where they want to go.

A Guild for the Modern Era

Historically, guilds protected craftsmanship, upheld standards, and elevated the trades. At GGG, we’re doing the same in the modern age—raising the bar for what a career in the trades can look like. Through mentorship, career paths, and shared values, we’re building a network where talented individuals can thrive.

Find Your Role. Grow Your Career. Be Part of Something Bigger.

Come work with one of the many respected brands under the Guild umbrella and discover how your skills can shape the future of residential service. Whether you're just starting out or bringing decades of experience, there’s a place for you in the Guild.

Your craft. Your future. Your Guild.