Jobs Companies Glsllc Service Desk Technician

À propos de ce poste Service Desk Technician chez Glsllc

Glsllc · Sur site · Greenville, South Carolina
Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

What does it mean to be a Service Desk Technician at GLS?
As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware and networking issues and is responsible for delivering the highest level of customer service.

How will you drive value within the organization as a Service Desk Technician?

  • Evaluate, prioritize, and resolve incoming requests for assistance from users
  • Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
  • Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
  • Log and track calls using a problem management database, and maintain historical records and related problem documentation
  • Identify and escalate situations requiring urgent attention
  • Use system deployment images and software deployment packages
  • What should you already know to be a successful Service Desk Technician?

  • Minimum of a Bachelor’s degree in Computer Science or related field required
  • In lieu of a degree, candidates with a minimum of four (4) years’ relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
  • Working knowledge of networking protocols required
  • Working knowledge of hardware, software, network, OS interaction required
  • Microsoft Technology Associate or CompTIA A+ certification preferred
  • Minimum of 1 (one) year experience in a related field preferred
  • Employment Requirements:

  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment
  • Talk and hear to exchange accurate information
  • Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
  • Lift up to 50 pounds
  • Stoop and kneel to install computer equipment
  • This job operates in a professional office environment
  • The noise level in the work environment is usually moderately quiet
  • The work environment is primarily indoors

  • GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
    Please visit www.glsauto.com for information about our great company and other amazing opportunities

     
    Applicants have rights under Federal Employment Laws
    Prêt à postuler chez Glsllc ?
    Postuler chez Glsllc

    Emplois similaires

    Inscrivez-vous pour des suggestions adaptées aux emplois que vous ouvrez et aux recherches que vous enregistrez.

    Plus d’emplois chez Glsllc

    Voir tous les emplois chez Glsllc →

    Postuler maintenant
    🤖

    Doucement — un instant

    JobsRadar a été conçu pour de vraies personnes qui traversent une période difficile dans leur recherche d’emploi — pas pour des requêtes automatisées. Vous cliquez beaucoup trop vite et vous êtes maintenant temporairement bloqué.

    Revenez plus tard. Si vous cherchez réellement un emploi, nous sommes de votre côté — agissez simplement comme un être humain.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Prenez une longueur d’avance dans votre recherche d’emploi.

    Rejoignez notre canal Telegram pour ce qui vous aide à décrocher le poste — références salariales, le pouls hebdomadaire du marché et les annonces de nouveautés. Pas de spam, que du signal.

    Rejoindre le canal — c’est gratuit