Jobs Companies NTT DATA, Europe & LATAM, Branch in USA, Inc. Senior Web Analytics & Customer Experience (CX) Consultant

À propos de ce poste Senior Web Analytics & Customer Experience (CX) Consultant chez NTT DATA, Europe & LATAM, Branch in USA, Inc.

NTT DATA, Europe & LATAM, Branch in USA, Inc. · Hybride · Miami, Florida, United States

 

Senior Web Analytics & Customer Experience (CX) Consultant
Location: Miami, FL (Hybrid – onsite a few days per week)
Contract (no c2c)

Role Summary

 

We are seeking a highly skilled Senior Web Analytics & Customer Experience (CX) Consultant to support our banking client in Miami on a contract basis. This role will focus on leveraging digital analytics to enhance customer experience, optimize digital journeys, and drive data-informed decision-making.

The ideal candidate is a data-driven professional with deep expertise in web analytics, strong business acumen, and the ability to translate insights into impactful recommendations across digital platforms.

Key Responsibilities:

 

  • Analyze digital customer journeys, funnels, and user behavior to identify trends, friction points, and optimization opportunities
  • Define, track, and report on CX metrics and KPIs to measure digital performance and customer engagement
  • Translate complex data into clear, actionable insights for business, product, marketing, and UX teams
  • Develop and maintain executive dashboards and reports using BI tools such as Looker Studio, Tableau, or Power BI
  • Lead or support web analytics implementations, including tagging strategies and event tracking
  • Partner cross-functionally with UX, Product, Marketing, and Business teams to drive data-backed optimization initiatives
  • Identify and recommend improvements to enhance conversion rates and overall digital experience

Qualifications:

  • 6+ years of experience in Digital Analytics, Web Analytics, or CX Analytics
  • Strong expertise with Google Analytics 4 (GA4) or similar.
  • Experience analyzing customer journeys, digital funnels, user behavior, and conversion optimization
  • Ability to define and monitor CX metrics and KPIs
  • Strong analytical skills and experience translating data into actionable business insights
  • Experience creating dashboards and executive reporting using Looker Studio, Power BI, Tableau, or similar BI tools
  • Experience working with web analytics implementations, tagging strategies, and event tracking
  • Ability to identify friction points and opportunities to improve digital customer experiences
  • Ability to work closely with UX, Product, Marketing, and Business teams to translate insights into recommendations and optimization initiatives

Preferred Qualifications:

  • Experience in banking, financial services, or highly regulated industries
  • Experience with Google Analytics or Adobe analytics, Google Tag Manager (GTM), Looker, Contentsquare, Hotjar, FullStory, or similar platforms
  • Familiarity with conversion rate optimization (CRO) and experimentation programs
  • Working knowledge of SQL for data analysis

 

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À propos de NTT DATA, Europe & LATAM, Branch in USA, Inc.

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include telecommunications, finance, industry, utilities, energy, public administration and health. In the US we are specifically a part of NTT DATA EMEAL, with 38,000 employees across 25 countries and a revenue of 3 billion euros.

The integration in the EMEAL region is a fundamental step toward operating as one NTT DATA globally, which aims to simplify and strengthen the organization, reflect its shared vision and values, as well as enhance greater and more seamless collaboration under a single NTT DATA brand. 

 

Our mission? Offer technological solutions, business, strategy, development, and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. 

  

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world. 

  

Come join us! Because #Greattech, needs #GreatPeople, like you. 

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