•  Must know

   

   

  • Active Directory Architecture, FSMO, Trusts, replication issues, GPO troubleshooting, Sites and services
  • DNS troubleshooting
  • DHCP knowledge
  • Windows Server core troubleshooting (Server performance analysis, BSOD,)
  • Server Hardware (HP, Dell, IBM, Cisco UCS, Blade Servers) / Raid troubleshooting.
  • Backup troubleshooting
  • Windows cluster troubleshooting & Migration and log analysis.
  • Windows patching troubleshooting
  • Root Cause Analysis (RCA) for Major Incidents and P1/P2 cases
  • Migration - DHCP\AD\File and print server.
  • Certificate authority (Root CA / Subordinate CA), IIS website renewals.
  • Azure resources management
  • Azure AD connect
  • ITIL Process
  • 24*7 rotation shifts

  
  
  

  Good to have

  • VMware
  • Azure Certification ( AZ-104)
  • Windows in place Upgradation
  • Storage Basic
  • Network Basic
  • Basic PowerShell Scripting
  • Windows vulnerability
  • Defender
  • .

  Job Details:

  Roles and Responsibilities

   

  • Providing support to US & Europe customers hence communication should be crisp.
  • Interact with customers, end-users and team members.
  • Escalation point for lower tier technical teams
  • Installation, configuration, maintenance and support for hardware, operating systems and applications
  • Participation in completing customer change requests and problem ticket resolution outside of normal business hours.

   

   

TRAVEL:

up to 15%