LOCATION: Heathrow

SHIFT PATTERN: Monday to Friday, 40 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ROLE OVERVIEW AND PURPOSE 

The Recruiter will manage the full end-to-end recruitment lifecycle for high-volume frontline and operational vacancies, primarily PRM/PRS passenger assistance and mobility roles in airport environments. The role may also support recruitment across other aviation services and wider ABM operational functions. 

Acting as a trusted partner to airport operational leaders, hiring managers and HR colleagues, the Recruiter will provide informed recruitment advice, labour-market insight and appropriate challenge. They will support workforce planning by understanding contract requirements, passenger demand, turnover, seasonal peaks, mobilisations and skills gaps, translating these into proactive recruitment strategies and talent pipelines. 

Operating in a fast-paced 24/7 airport environment, the Recruiter will balance pace and volume with quality, compliance and candidate experience. Through stakeholder partnership, recruitment data and targeted attraction solutions, they will help reduce vacancies, improve time to hire and ensure teams can deliver safe, reliable passenger services. 

Key Responsibilities

• Manage end-to-end recruitment for high-volume PRM/PRS passenger assistance and mobility roles, supporting other aviation vacancies as required.  

• Partner with operational leaders, hiring managers and HR to understand workforce needs, passenger demand, seasonal peaks and operational priorities.  

• Translate workforce plans into effective sourcing, attraction and talent-pipeline strategies.  

• Lead vacancy briefings covering role requirements, shifts, pay, location, customer-service standards, vetting and airport-pass requirements.  

• Advise stakeholders using recruitment data, labour-market insight and realistic hiring timescales.  

• Create inclusive job adverts and source candidates through job boards, databases, social media, referrals, direct outreach and community partnerships.  

• Proactively headhunt and develop talent pipelines for high-volume, recurring and difficult-to-fill aviation roles.  

• Screen and shortlist candidates, assessing customer service, empathy, reliability, availability and suitability for passenger-facing work.  

• Coordinate interviews, assessment events and recruitment campaigns, ensuring fair and consistent selection.  

• Maintain accurate applicant-tracking records and provide clear, timely candidate communication throughout the process.  

• Manage offers and work with HR, vetting, onboarding and airport teams to support candidates through checks, airport passes and start dates.  

• Respond quickly to mobilisations, seasonal peaks, business growth and unexpected staffing shortages.  

• Build relationships with employability providers, colleges, community organisations and other local partners.  

• Monitor recruitment performance, including vacancies, time to hire, candidate sources, conversion rates and offer acceptance.  

• Reduce agency reliance through direct sourcing, referrals, talent pooling and external partnerships.  

• Ensure all recruitment activity complies with ABM policies, employment legislation, data protection and equality, diversity and inclusion requirements. 
  

Requirements

• Proven end-to-end recruitment experience within an in-house, RPO or agency environment.  

• Strong experience of high-volume frontline or operational recruitment, ideally within aviation, airports, passenger services or mobility assistance.  

• Experience recruiting across multiple sites, contracts or locations.  

• Ability to manage a large and changing vacancy portfolio while maintaining quality, accuracy and candidate experience.  

• Strong stakeholder-management skills, with the confidence to advise and appropriately challenge hiring managers.  

• Experience using workforce data, vacancy trends and operational demand to support recruitment planning.  

• Proven direct-sourcing and talent-pipelining experience across a range of attraction channels.  

• Experience recruiting for difficult-to-fill roles, seasonal demand and non-standard shift patterns.  

• Experience delivering recruitment events, assessment days or other high-volume campaigns.  

• Strong screening and assessment skills, particularly for customer-facing and passenger-assistance roles.  

• Experience using an applicant tracking system and maintaining accurate recruitment records.  

• Excellent organisation, communication and prioritisation skills in a fast-paced operational environment.  

• Commercial awareness of how vacancies affect passenger service, customer commitments, overtime and agency spend.  

• A proactive, resilient and solutions-focused approach with strong attention to detail.  

• Good knowledge of fair, inclusive and legally compliant recruitment practices, including data protection. 

Desirable 

• Recruitment experience within aviation, airports, outsourced passenger services or facilities management. 

• Experience recruiting for PRM/PRS passenger assistance and mobility roles, or other frontline aviation roles such as cleaning, security, ground operations or transport. 

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.