À propos de ce poste Mortgage Loan Servicing Representative chez Nasafcu
NASA Federal Credit Union is seeking a detail-oriented Mortgage Loan Servicing professional to deliver exceptional member service while supporting a wide range of mortgage servicing functions. This role assists members and internal partners through telephone, mail, and email communications, maintains accurate mortgage loan data, and serves as a liaison for transaction-related questions. Responsibilities include onboarding new first mortgages, setting up escrow accounts, posting mortgage payments and payoffs, processing annual escrow analyses, tracking recordation and lien releases, maintaining MERS system accuracy, processing mortgage corrections and transfers, and supporting credit bureau reporting and corrections.
Essential Duties and Responsibilities: Include the following with other duties as assigned.
- Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Level I:
Level II:
Level III:
- Reviews and audits new escrow setups for accuracy
- Disburses payment of taxes, insurance and private mortgage insurance
- Contacts member regarding delinquent taxes and cancellation of insurance
- Responsible for the force placement of hazard and flood insurance as needed
- Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale
- Analyzes escrow accounts
- Processes final escrow disbursements
- Prepares and mails annual escrow analysis statements
- Reviews member requests for waiver of existing escrow accounts
- Reviews member requests for waiver of private mortgage insurance
- Responsible for coordinating mortgage hazard and flood insurance claims
- Responsible for filing blanket coverage claims for home equity lines/loans
- Responsible for processing and verifying all rate adjustments on Adjustable Rate Mortgages and Commercial Loans
- Responsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of Credit
- Responsible for loan modifications/partial releases on all real estate loan types
- Responsible for reviewing and processing year-end tax statements
- Completes MERS audits; tracks receipt of transfers on Correspondent Loans
- Responsible for servicing mortgages under the Servicemember’s Civil Relief Act (SCRA)
- May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positions
Education and Experience:
Our Generous Benefit Package Includes:
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits:
- Salary: $47,500 - $75,625 / Annually
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
- Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Employee and Dependent Life Insurance+
- Voluntary Short-term Disability Insurance+
- Remote or Remote / Hybrid work options based on position
- Life Insurance/AD&D+*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus*
- Credit Union Membership Eligible
- Employee Assistance Program+*
- Identity Theft Protection (Additional premiums to add family members)+*
- Pet Insurance
- Employee Discount Program
- Remote or Remote / Hybrid work options based on position
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
