As we are growing rapidly, we are recruiting a Merchant Service Associate to support our merchant partners and ensure the best possible partnership along their journey with Wolt. As a Merchant Service Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success. As well as defining and shaping our Merchant support to take it to new heights. The role is based in Astana. 

What you’ll be doing

Day-to-day in this role you’ll:

• Building relationships with our partners by training them on using our systems and keeping them informed of any updates.
• Ensuring our partners meets the highest Wolt service standards by conducting frequent quality and satisfaction checks.
• Helping develop our partners and their businesses by leveraging collected user data.
• Maintaining the accuracy and brand consistency of our menu platform, including text and visuals.
• Resolving operational tasks of our partners to ensure smooth operations.
• Monitoring tasks, cases coming from partners.
• Assisting the Account management team with mass communication with our partners.

Our humble expectations* 

• Excellent interpersonal skills; ability to work effectively with various partners and teams.
• Basic data analysis skills and the ability to work with data in spreadsheets.
• Proactive approach to identifying process improvements and taking initiative.
• Process coordination or basic project management experience is a plus.
• Experience in customer support or merchant operations is a plus.
• Detail-oriented, organized approach with ability to solve problems.
• Fluency in Kazakh and Russian; ability to work in English.

What we offer

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English. 

• 🌍 Independent work in a dynamic, international team
• 🩺 Medical Insurance and strengthened sick leaves
• 🚀 Career growth
• 💙 Employee Assistance Program - therapy and wellbeing
• % Discount on your Wolt orders
• 🧑‍🎓 Wolt-wide training programs
• 🎉 Team budgets
• 🍊 Fruits and drinks at the office

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being the key player in maintaining integrations and expanding the more technical aspects of our local organization, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!