À propos de ce poste Manager, Mechanical Claims Adjuster chez Protective
We are seeking a Manager, Mechanical Claims Adjuster to manage a team of Mechanical Claims Adjusters, communicate job expectations, plan, monitor and appraise job results; coaching, and counseling staff; initiating, coordinating, and enforcing systems, policies, and procedures. Maintaining workflow by monitoring steps of the process; create and revise systems and procedures to both streamline and increase productivity. Oversee quality control and reporting, monitoring claims and phone queues. Assist the Director of Operations with various projects with an emphasis on increasing the accuracy and efficiency of the claims department.
Essential Functions:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Claims Supervision/Management, Reviewing Objectives, and Monitoring Results
Maintaining employees by interviewing, selecting, orienting, training, and developing
Communicate job expectations, planning, monitoring and appraising job results; coaching, counseling, initiating, and coordinating.
Enforcing systems, policies, and procedures. Carry out disciplinary measures when necessary
Creating and maintaining job descriptions of Claims Adjusters
Ensure all claim handling and communication is handled within our desired metrics
Enforce utilization/procedures of Credit Card payments of claims reimbursements
Monitor phone queues to ensure coverage
Oversee and provide support for incoming claims calls, emails, faxes, and voicemails and ensure delivery and/or a response is made within daily metrics
Escalated claim handling, both verbal and written
Maintain professional and technical knowledge and properly communicate any new processes to Claims Adjusters
Perform monthly quality control checks for each administrator with 100% accuracy targeted
Analyzing Data & Reporting:
-
Maintaining workflow by monitoring steps of the process; create and revise systems and procedures to both streamline and increase productivity
-
Review all new claims to ensure they are assigned and authorized
-
Monitor claims payments to ensure they are accurately calculated and in accordance with the applicable agreement terms and state requirements
-
Inspect claims to ensure they have all the required documents, images and/ or approvals for processing
-
Monitor claims inboxes to ensure they are being handled accurately and within target
-
Frequently think of strategies to improve efficiency and flow of claims
-
Work with the Director of Operations to analyze data, identify trends and forecast
-
Assist the Director of Operations with various projects
Be a Team Player with Other Global Departments:
-
Support other teams
-
Work with the Compliance Department on contract updates
-
Cross train to gain basic knowledge of all departments within our organization
-
Share ideas that may help with organizational productivity
Education and Qualification Requirements:
-
Bachelor’s degree or equivalent work experience (see below)
-
3+ years of supervisor or managerial experience
-
3+ years of customer service experience
-
5+ year with automotive repairs
-
Plan, organize, prioritize, and complete projects and assignments in a timely manner
-
Detail oriented, accurate and highly organized
-
Ability to coach, mentor, and lead
-
Interact effectively with applicants, associates, management, and internal and external customers
-
Active listener with ability to adapt/respond to various types of personalities
-
Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards
-
Superior communication skills, both written and verbal
-
Demonstrate that you can solve customer problems using creative and effective techniques
-
Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications
-
Ability to type at least 45 wpm
-
Strong mathematical aptitude
-
Operate a calculator and related office equipment
-
Reliable and punctual
-
Keeps a positive attitude and remains cool under stress
Preferred Requirements:
-
Knowledge and experience within the automotive or insurance industry
-
Proven ability to multi-task and handle interruptions
Work Environment and Physical Requirements:
-
Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
-
Ability to grasp objects such a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
-
Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
-
Ability to frequently sit for long periods of time.
-
Ability to hear and talk, both in person and by phone.
-
Ability to spend extended hours in front of a computer screen
