Job Description

About the role

You will support the effective delivery of People Services and Learning & Development (L&D) operations. This includes managing the People Services inbox and ServiceNow (SNOW) tickets, ensuring timely query resolution and escalation. You will maintain the Learning Management System (LMS), including uploading, updating, and organizing content, managing learner audiences, and supporting the learner experience.

You will coordinate Instructor-Led Training (ILT) sessions, overseeing scheduling, logistics, and communications. Working with the L&D Team Lead, Content & Brand Specialist and Centre of Excellence (CoE), you will support project delivery, content creation activities, and the setup of new learning programs.

You will provide reporting and data insights to support capacity planning, forecasting, and budget tracking, as well as manage purchase orders and other finance-related processes for L&D initiatives.

This role is fully remote and reports to the People Services L&D Team Lead.

Here’s what you’ll be doing:

• Manage the People Services inbox, handling queries efficiently and escalating when necessary.
• Oversee ServiceNow (SNOW) ticket management, including resolution and escalation.
• Provide day-to-day execution of tasks related to L & D systems, planning and content.
• Upload and maintain content in the LMS, ensuring correct formatting, capability and accurate tagging.
• Manage the learning library, adding, updating and removing content in collaboration with the Content & Brand Specialist.
• Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication.
• Create and manage learner audiences for training assignments and targeting.
• Oversee course cancellations and ensure timely updates and communications in LMS
• Monitor Learner experience in the LMS, providing usability feedback to the L & D Team Lead.
• Support CoE projects, including learning content creation using approved templates.
• Assist in the setting up of curricula for new learning programs.
• Partner with the L & D Team Lead and CoE to deliver project support and drive timely execution.
• Generate and maintain capacity reports for upcoming training sessions
• Support forecasting activities for Talent Management & Development (TM&D), particularly quarterly planning.
• Provide data-driven insights to inform planning and review meetings.
• Support purchase orders (POs) and finance-related processes for items managed in the CoE.
• Ensure accurate tracking and reporting of budget-related activities linked to L&D initiatives
• Support any other People Services & L & D activities as requested by your manager.

What do you bring to the role?

• Previous experience in a Learning and Development, HR or related role.
• Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management.
• Strong organizational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy in managing content, reports and data.
• Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist.
• Experience with ServiceNow (SNOW) or a similar ticketing system.
• Strong communication skills, with the ability to provide clear learner updates and usability feedback.
• Proficiency with MS Office; experience with reporting tools and analyzing data is advantageous.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• A proactive and collaborative team player
• Experience of working within a L & D matrix / shared services model within a large complex organization