Job Title: IT Support Analyst (On Site)

Infopro Digital, the B2B group specialising in information and technology, is currently looking  for a IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.

Join Barbour ABI and get the best of both worlds  

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries.

We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong “customer first” mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk.

You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business.

Reporting to: Head of Infrastructure and Support

Key Accountabilities:

• Provide reliable onsite deskside support for hardware, software, and connectivity issues
• Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation
• Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention
• Support and improve the overall colleague experience through responsive and professional service delivery
• Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning
• Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems)
• Troubleshoot and resolve issues across Windows, Mac, and mobile devices
• Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required
• Build, configure, and deploy end-user devices in line with IT standards
• Maintain accurate asset records and manage equipment inventory
• Support procurement processes, including ordering, receiving, and assigning IT equipment
• Carry out IT equipment disposal and lifecycle activities in line with policy
• Assist in office moves, desk setups, and workplace changes
• Provide guidance and basic training to end users on core IT systems and applications
• Support IT projects, product rollouts, and technology deployments
• Investigate and resolve onsite connectivity issues where remote resolution is not possible
• Monitor tickets and ensure incidents and requests are progressed in line with service levels
• Maintain accurate updates within the ITSM system (e.g. EasyVista or similar)
• Work collaboratively with wider IT teams to ensure timely and effective resolutions
• Contribute to continuous improvement by providing feedback on processes, tools, and user experience
• Ensure all activities align with IT policies, standards, and security requirements
• Whilst the role is based in Ellesmere Port, there is also a requirement to provide ad hoc support to another Infopro Digital company, based in Leeds. There will be a requirement for you to visit the Leeds site approximately once a month.

Requirements

Essential Skills & Experience:

• Proven experience in an onsite or deskside IT support role
• Strong customer service focus with a professional and approachable manner
• Excellent communication and interpersonal skills
• Ability to manage and prioritise workload effectively
• Strong troubleshooting and problem-solving skills
• Ability to work independently while contributing to a wider team

Technical Experience:

• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps)
• Windows 10/11 and MacOS support
• Active Directory (user account administration, access management)
• IT Service Management tools (e.g. EasyVista or similar)
• Basic networking (TCP/IP, connectivity troubleshooting)
• AV and meeting room technologies (Microsoft Teams Rooms, Poly)
• Mobile device support (iPhone, iPad, smartphones)
• Hardware support, builds, and deployment
• Endpoint management tools (e.g. Ivanti)
• Security tools (e.g. Netskope)
• Exposure to virtual desktop environments
• Familiarity with systems such as Salesforce
• Telephony support inclusive of call recordings and analytical reporting
• Virtual and physical desktop support

Benefits

• 3pm finish on a Friday
• Some home working is available where role and business needs permit – max 2 days per week home working
• 25 to 30 days holiday
• Day off for your birthday
• Purchase extra holidays
• Volunteering days
• Pension and Life Assurance
• Great company culture that offers professional development, training and regular social events

Our Foundations and Values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we?

Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities?  Don't wait any longer and  join Infopro Digital's community of professionals!

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.  

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.