Requirements

• Monitor integration services, APIs, queues, scheduled interfaces and middleware components.

• Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.

• Coordinate incident resolution with application, database, network, security and external integration teams.

• Support approved configuration changes, certificates, endpoint updates, deployments and release validation.

• Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.

• Support secure API and integration practices, logging, traceability and access controls.

• Identify changes that require development or new integration scope and route them through formal approval.

• Provide evidence and technical input for root-cause analysis and service reporting.

• Minimum 5 years of enterprise integration and middleware support experience.

• Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.

• Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.

• Practical troubleshooting experience across distributed application environments.

• Ability to maintain accurate technical specifications and interface documentation.