We are looking for a friendly, professional, and customer-oriented Front Office Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and pleasant experience from check-in to check-out.

Key Responsibilities

• Welcome guests in a warm and professional manner.
• Perform check-in and check-out procedures efficiently.
• Handle reservations, cancellations, and room assignments.
• Respond to guest inquiries, requests, and complaints promptly.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Answer phone calls and emails professionally.
• Maintain accurate guest information in the hotel management system.

Requirements

• Previous experience in a Front Office or Reception role is preferred.
• Excellent communication and interpersonal skills.
• Fluency in English (additional languages are an advantage).
• Good knowledge of Microsoft Office and hotel PMS systems (e.g., Opera, Protel, Fidelio).
• Strong organizational and problem-solving skills.
• Ability to work flexible shifts, including weekends and holidays.
• A positive attitude and a strong customer service mindset.Previous experience in a Front Office or Reception role is preferred.
• Excellent communication and interpersonal skills.
• Fluency in English (additional languages are an advantage).
• Good knowledge of Microsoft Office and hotel PMS systems (e.g., Opera, Protel, Fidelio).
• Strong organizational and problem-solving skills.
• Ability to work flexible shifts, including weekends and holidays.
• A positive attitude and a strong customer service mindset.

Benefits

• Gross monthly salary: €1,450 – €1,630, depending on qualifications, previous experience, and overall profile.
• Training and career development opportunities.
• Friendly and supportive work environment.
• Staff discounts and employee benefits.
• Opportunities for growth within the company.

If you are passionate about hospitality and enjoy working with people, we would love to hear from you. Apply now and become part of our team!