Role Overview

The Facilities Manager is responsible for overseeing the day-to-day management, maintenance, safety, and operational efficiency of company facilities and workplace environments. This role ensures that all buildings, services, and facilities are maintained to a high standard, providing a safe, compliant, and productive environment for employees, visitors, and stakeholders.

The Facilities Manager will manage vendors, oversee health and safety compliance, coordinate office services, and support workplace improvement initiatives aligned with business needs across a number of sites using outsourced solutions to support. 

Key Responsibilities

Facilities & Workplace Management

·      Oversee the daily operation and maintenance of office facilities, buildings, and workplace environments.

·      Ensure facilities are safe, functional, clean, and maintained to company standards.

·      Manage office space planning, workplace moves, and facilities-related projects.

·      Coordinate repairs, maintenance schedules, and contractor activities.

·      Monitor and maintain building systems including HVAC, security, utilities, and equipment.

·      Support workplace improvement and sustainability initiatives.

Health, Safety & Compliance

·      Ensure compliance with health and safety legislation, building regulations, and company policies.

·      Conduct regular workplace inspections and risk assessments.

·      Manage fire safety, emergency procedures, first aid arrangements, and business continuity plans.

·      Maintain accurate compliance documentation and facilities records.

·      Coordinate health and safety training and awareness activities where required.

Vendor & Contract Management

·      Manage relationships with external suppliers, contractors, and service providers.

·      Negotiate and oversee facilities contracts, ensuring service quality and cost effectiveness.

·      Monitor contractor performance against agreed SLAs and KPIs.

·      Ensure contractors comply with company health and safety standards.

Budget & Cost Control

·      Manage facilities budgets and monitor operational expenditure.

·      Identify opportunities for cost savings and operational efficiencies.

·      Support procurement activities related to facilities and office services.

·      Approve invoices and track facilities-related spending.

Employee & Workplace Support

·      Act as the main point of contact for facilities and workplace-related queries.

·      Support employee wellbeing through effective workplace management.

·      Coordinate office services including reception, catering, cleaning, parking, and meeting room management.

·      Ensure a positive and professional workplace experience for employees and visitors.

Projects & Continuous Improvement

·      Lead or support office refurbishments, relocations, and workplace improvement projects.

·      Drive sustainability and environmental initiatives where applicable.

·      Identify and implement process improvements to enhance facilities operations and employee experience.

Skills & Experience

·      Proven experience in facilities or workplace management.

·      Strong knowledge of health and safety legislation and building compliance requirements.

·      Experience managing contractors, suppliers, and facilities budgets.

·      Strong organisational and problem-solving skills.

·      Excellent communication and stakeholder management abilities.

·      Ability to manage multiple priorities and respond effectively to operational issues.

·      Experience with workplace management systems or CAFM systems desirable.

·      IOSH, NEBOSH, or relevant facilities management qualification preferred.

Preferred Attributes

·      Proactive and solutions-focused mindset.

·      Strong attention to detail and operational excellence.

·      Calm and effective under pressure.

·      Customer-focused with strong service delivery skills.

·      Collaborative and adaptable approach.