DAILY: 

• Oversee the MSC contract requirements, training and development being followed.
• Forecast and Implementation of the Training Program.
• Develop and Implement site specific security training
• Ensure Training Manager is facilitating ongoing MSC/Site Specific Training to all personnel.
• Communicate and Keep Apprised, Account Manager.
• Prepare all pertinent information for shift briefings, as it pertains to site operations.
• Monitor, update, and review all MSC/client-specific processes performed by the security operations center. 
• Manager of overall personnel.
• Objectively review/approve/rescind disciplinary action on a case-by-case basis.
• Oversee the addressing of any issues and provide feedback to ensure that the needs of the Client SEC-OPS team are heard and are being met.
• Oversee the management and development of operation team members. 
• Oversee officer area upkeep; coordinate with all who share space to ensure that the office has a professional look and is kept organized and free of clutter and that items are being properly used. 
• Oversee and assist with TrackTik management.
• Oversee and assist in ensuring the minimization of NBOT at Client  Accounts.
• Complete or coordinate tasks assigned by the account manager. 

WEEKLY: 

• Create and present training for the guard force and specialty positions. 
• Prepare briefing training topic presentations. 
• Oversee the management of MSC employee pay rates.
• Oversee NBOT% for Client Accounts.
• Oversee the turnover ratio % of Client accounts.
• Oversee the management of all personnel.
• Maintain frequent and positive or accountable contact with subordinate staff. 
• Conduct or coordinate employee separations.
• Conduct or coordinate employee counseling.
• Conduct or coordinate the maintaining of Client business assigned.
• Conduct or coordinate operations of shared drives. 

MONTHLY: 

• Oversee and record training metrics.
• Prepare and present security officer and specialty in-service training presentations.
• Monthly syncs with the client with regard to Training/Monthly/Quarterly business review.
• Arrange state of the branch meetings with on site Leadership/Officers for further build cooperation and lend support to site leadership/officers. 
• Audit the functionality of all MSC required systems. 
• Coordinate and assist with ERP'S/SOP’S safety plans/drills. 
• Oversee remedial trainings. 
• Oversee the delivery of training content.
• Update SOP’S, ERP’S, Appendix, Post Orders as needed.

Responsibilities: 

• Must have a California Guard Card.
• Experienced Passionate Speaker
• Professional and Knowledgeable Trainer
• Comfortable addressing a big audience
• Data Capturing and Employee Metrics
• Must have Excel spreadsheet and PowerPoint experience.
• Forecast and implementation of the training program (existing and new deliverables).
• Interact with all guests (clients, employees, and guests) in a professional demeanor.
• Foster client relationships through continuous communication and support.
• Develop and implement site-specific security policies to successfully execute the contract.
• Ensure officers are performing all assigned duties, including but not limited to time sheets, daily logs, activity and incident reports.
• Review and verify all reports and logs for accuracy.
• Address and rectify all employee relations and payroll concerns in a timely manner.
• Recruit, hire, and train officers to ensure operational performance and coverage is met.
• Conduct regular site inspections to ensure compliance (uniform and equipment).
• Utilize approved security equipment (CCTV, radios, computers/tablets, etc.).
• Effectively communicate all pertinent information to the team in a timely manner.
• Manage security personnel, including but not limited to scheduling, counseling, and/or disciplinary actions when necessary.
• Conduct regular site inspections to ensure compliance (uniform and equipment).
• Other duties to be determined by management. 

Compensation and Benefits:

• Annual Salary: $108,000
• Insurance: medical, vision, and dental
• Pet insurance
• Paid training
• Competitive compensation
• 401(k)
• Career advancement opportunities
• Continuous learning opportunities through LMS