ABOUT THE ROLE

The General Manager role is responsible for end-to-end management of Aura in San Francisco. You will be the operational owner and accountable for ensuring world class operational execution, exceptional customer service, and financial efficiency.

Based in San Francisco, the General Manager will sit within the local site Management Team and report directly to the Fever Originals Local team. You will be at the helm – you’ll drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city through community partnerships and private events. 

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners. 

Salary range - $70-80k USD + attractive bonus component on top for strong performance.

GENERAL RESPONSIBILITIES:

Community Development & Customer Service

• Manage group bookings strategy and execution, including closing to inbound leads and conducting outbound lead generation efforts in the market.
• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts. 
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

Operational & Experience Management:

• Lead day-to-day venue operations, ensuring a smooth, safe, and high-quality guest experience across all sessions.
• Manage, schedule, and delegate responsibilities to on-site staff; run sessions as needed to lead by example in this hands-on role.
• Conduct staff briefings and communicate updates from management to the team.
• Support onboarding, training, and mentoring of new team members.
• Coordinate staffing and vendor schedules (ambassadors, managers, security, parking, tech, and external vendors) within budget.
• Manage staff payroll, ensure accurate timecards, and complete daily and weekly staff reporting.
• Implement and uphold safety procedures, weatherization plans, and compliance with all local, state, and federal regulations.
• Act as the liaison between the venue, partners, and Fever, working closely with the Producer and Project Manager to maintain show quality throughout the run.

Budget & Business Management:

• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.
• Oversee inventory control and reorder supplies, as needed.

SKILLS & REQUIREMENTS: 

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• Comfort in driving group sales efforts, including responding to inbounds and driving outbound efforts
• An understanding of budgeting and controlling expenses and retail operations, including the ability to diligently track ongoing expenses
• Leadership and management skills and ability to communicate effectively in oral and written communication  
• Excellent planning and organizational skills; ability to manage multiple priorities  simultaneously to ensure work is completed in a timely and productive manner 
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required  
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite (e.g., sheets / excel)
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and  commitment to work with diverse groups in terms of gender expression, race, sexual  orientation, religion, ability, age, class and immigrant status  

Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!