À propos de ce poste Customer Service Representative - Spain chez Brooksrunning
Who We Are
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
- Runner First - We act in the best interest of the runner
- Word is Bond - We do what we say we’ll do
- Champion Heart - We give our all in everything we do
- There is no “I” in Run - We stay generous with our humanity
- Keep Moving - We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
The Customer Services Representative will be the frontline contact for Brooks Spanish retailers. You will be responsible for upholding the established standards of customer service excellence set by the Brooks Spanish team’ whilst always looking for opportunities to excel. Brooks Customer Services meet the needs of the retailer by building strong relationships and supporting them through order processing, tracking and reviewing performance against KPI’s as well as product explanation. Customer Services also communicate daily with Finance, Sales, Operations and Marketing, being an important line of communication for colleagues on the road.
Your Responsibilities:
1) Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers as well as overviewing and ruling shipments regarding individual financial situation of customers
2) Create and Maintain customer database, answer inquiries/troubleshoot
3) Perform special projects and additional duties as assigned
Your Qualifications:
- Successfully completed apprenticeship as business clerk or equivalent combination of experience preferred
- 1+ years of customer service experience required 2+ preferred
- Proven experience required.
- EDI knowledge, ERP experience
- Fluent in Spanish and good level in English level needed.
- Computer proficiency in Word, Excel, Outlook.
- Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
- Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
- Ability to interact effectively and professionally with all levels of the organization.
- Strong ability to positively deal with adverse situations.
- Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
- Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary
