Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2026-0090

 Role Duties and Responsibilities

• Deliver Exercise CIS Technical Support service in support of the CSU Bydgoszcz SOB, focusing on the preparation, configuration, deployment, maintenance and lifecycle support of all assigned end-user CIS equipment and associated operational activities.
• Preparation, configuration, deployment, maintenance and lifecycle support of all assigned end-user CIS equipment and associated operational activities.
• Workstation and laptop reimaging.
• Configuration in accordance with the approved baselines.
• Execution of assigned updates and patching activities.
• Administration of the user accounts and access rights.
• Ensure that all tasks are executed in compliance with the NCIA policies, technical standards and operational procedures.
• Ensure that all activities are properly documented in relevant systems and that all outputs are auditable and verifiable.
• Operate as an integral part of the SOB, supporting day-to-day operational requirements as well as preparation and execution of CIS support activities for exercises and other operational events.
• Perform all activities under the direction of the Purchaser, who will assign, prioritize and validate tasks through established service management processes.
• Ensure that all assigned tasks are executed within the agreed timelines and in accordance with the operational priorities.
• Maintain regular communication with the Purchaser’s Points of Contact, provide status updates on ongoing activities and promptly report any issues, risks, or deviations that may impact service delivery.
• Provide support to other CIS service areas within CSU Bydgoszcz, where such a support is directly related to the endpoint services and remains within the defined technical scope of this SoW.
• Assistance with deployment activities, coordination with other technical teams, or execution of related operational tasks, as directed by the Purchaser.

 Essential Skills, Experience and Certifications

• Proven experience in end-user IT support (desktops, laptops, peripherals) in an enterprise or operational environment;
• Experience with the device setup, reimaging and software installation;
• Practical experience in the VDI-based environment;
• Hands-on experience in user support and troubleshooting (hardware, OS, connectivity);
• Experience working in a ticketing or service management system (logging and tracking tasks, e.g. ITSM);
• Familiarity with working in structured environments (following procedures, processes, checklists, and instructions);
• Good working knowledge of Windows operating systems (installation, configuration, troubleshooting), Basic networking (IP addressing, connectivity checks, Wi-Fi/LAN issues), Standard office software and common enterprise tools;
• Basic understanding of IT security practices (e.g., password handling, access control, safe use of devices)
• Ability to follow and develop documented procedures and technical instructions;
• Ability to prioritize and handle multiple tasks in a fast-paced environment (e.g., during exercises);
• Good communication skills for interacting with users and team members;
• Ability to accurately record work performed (ticket updates, logs, checklists);
• Willingness and ability to work on-site and during extended hours when required (e.g., exercises).
• Experience in NATO or NCIA environments;
• Knowledge of ITIL practices;
• Experience supporting CIS deployments for exercises;
• In-depth knowledge of VM Ware and Microsoft systems / tools.

 Desirable Skills, Experience and Certifications

• Experience in NATO or NCIA environments;
• Knowledge of ITIL practices;
• Experience supporting CIS deployments for exercises;
• In-depth knowledge of VM Ware and Microsoft systems / tools.

Language Proficiency 

• The Contractor personnel shall demonstrate English language proficiency at a minimum of STANAG 6001 Level 3 (or equivalent CEFR B2/C1 level). 

Working Location

• Bydgoszcz, POL

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance