À propos de ce poste BMS Service Project Manager chez Mantisinnovation
Mantisinnovation · Hybride · Chicago, IL
About Mantis
We help organizations improve how their buildings perform by bringing together energy, facility operations, and sustainability into one connected approach. At Mantis, our teams work across the full lifecycle of a facility—from planning and design to field execution and long-term asset management—across commercial and industrial portfolios, data centers, and complex mechanical systems.
Our work spans four core areas: Building Controls, Energy Efficiency, Energy Advisory, and Facility Management—covering HVAC/mechanical optimization, BMS/BAS and EPMS controls, lighting system upgrades, energy brokerage, roofing and building envelope assessments, construction management, and more.
Whether you’re in sales, engineering, construction/project management, field operations, corporate, or technology, you’ll play a role in delivering these solutions and helping clients improve facility performance.
Summary
The BMS Service Project Manager leads day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments. This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission, and optimize control systems across customer sites.
The position is responsible for coordinating technician deployment, supporting escalated technical issues, ensuring service work is completed safely and efficiently, and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager, BMS Service, on project planning, customer communication, and operational priorities.
This role exists to improve service responsiveness, technician effectiveness, system reliability, and overall service execution quality while minimizing downtime and repeat service events.
Outcomes
• ≥ 90% of service work completed within committed timelines
• ≥ 90% first-time resolution rate on assigned service projects and escalated service calls
• ≥ 97% quality acceptance rate with minimal callbacks or rework
• 100% of service documentation and reporting submitted accurately and on time
• Monthly labor forecast accuracy within +/- 5%
• Demonstrates accountability, technical leadership, and sound judgment during service events and system outages
• ≥ 90% first-time resolution rate on assigned service projects and escalated service calls
• ≥ 97% quality acceptance rate with minimal callbacks or rework
• 100% of service documentation and reporting submitted accurately and on time
• Monthly labor forecast accuracy within +/- 5%
• Demonstrates accountability, technical leadership, and sound judgment during service events and system outages
Responsibilities
Service Operations & Execution:
• Lead daily activities of BMS Service Technicians across assigned service projects and customer sites
• Coordinate technician scheduling, dispatch, and resource allocation to support service commitments
• Monitor service progress and ensure work is completed safely, efficiently, and in accordance with company standards
• Support execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions
• Track project milestones, labor utilization, and service completion status
• Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager
Technical Leadership:
• Serve as the primary technical escalation point for technicians on complex controls issues
• Support or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks when required
• Review root-cause analysis and corrective actions for recurring system issues
• Validate commissioning activities, programming changes, and system modifications
• Ensure service documentation and technical records are completed accurately and consistently
• Promote troubleshooting best practices and continuous technical development across the team
Project & Administrative Coordination:
• Maintain service schedules, work-order status, documentation, and project reporting
• Support forecasting, labor planning, and budget tracking for assigned service work
• Identify potential change-order opportunities and communicate them to management
• Coordinate equipment, materials, subcontractors, and internal resources needed to complete service activities
• Ensure all service records, reports, and closeout documentation are submitted accurately and on time
Customer Communication & Team Leadership:
• Coordinate service updates, outage communications, and project status information with customers and internal stakeholders
• Partner with the Construction Manager on escalated customer concerns and service recovery efforts
• Ensure customers receive timely communication regarding service progress and issue resolution
• Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship
• Reinforce quality, safety, and documentation standards across all service activities
• Coordinate service updates, outage communications, and project status information with customers and internal stakeholders
• Partner with the Construction Manager on escalated customer concerns and service recovery efforts
• Ensure customers receive timely communication regarding service progress and issue resolution
• Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship
• Reinforce quality, safety, and documentation standards across all service activities
Minimum Qualifications
• 4–7 years of BMS, BAS, HVAC controls, or building automation experience
• 1–3 years leading technicians, crews, or field service operations
• Experience creating and upholding Method of Procedures (MOPs) to manage projects.
• Experience coordinating service projects, work orders, schedules, and field resources
• Advanced troubleshooting capability across controls systems, networks, and integrations
• Experience working in data centers, mission-critical facilities, healthcare, or similar environments
• 1–3 years leading technicians, crews, or field service operations
• Experience creating and upholding Method of Procedures (MOPs) to manage projects.
• Experience coordinating service projects, work orders, schedules, and field resources
• Advanced troubleshooting capability across controls systems, networks, and integrations
• Experience working in data centers, mission-critical facilities, healthcare, or similar environments
Working Conditions/Physical Requirements
- Sitting, standing, and occasional site visits
- Ability to review field conditions and coordinate with site teams
- Schedule expectations:
- Standard working hours with project-driven variability
- Travel required based on project portfolio
Disclaimers
This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
What else can we offer you?
We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!
Not sure you meet every single requirement?
Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis, we’re committed to building an inclusive and equitable team—so if this role excites you, we’d love to hear from you, even if your experience doesn’t match every single qualification.
Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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