À propos de ce poste Associate II, Training - Ops Performance Enablement chez Protective
Protective · Télétravail · Birmingham, AL
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Employee Readiness team is a Business Enablement function within APD Operations focused on onboarding, performance readiness, and associate development across Claims, Customer Support, and Dealer Services.
As an Associate II, Training, you will design and deliver onboarding, upskilling, and performance readiness solutions that help associates achieve proficiency and support business performance. You will partner with business leaders to identify learning needs, develop effective training solutions, and continuously improve the learner experience through innovative approaches and technology-enabled solutions.
To be considered for an interview, candidates should have:
- 3+ years of experience in Learning & Development, Training, Instructional Design, Performance Readiness, or a closely related field
- Experience designing, developing, and facilitating onboarding, training, coaching, or performance improvement programs
- Experience developing instructor-led, virtual, blended, and/or self-paced learning content
- Strong facilitation and presentation skills for both live and virtual learning environments
- Experience conducting needs assessments and translating business needs into learning solutions
- Proficiency with Microsoft 365 tools, including Teams, PowerPoint, SharePoint, and Word
- Demonstrated ability to work independently and as a team player while managing multiple priorities and deadlines
- Strong written and verbal communication skills
- Out of the box thinking skills
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Experience with Articulate 360, LMS platforms, or similar instructional design/eLearning development tools is highly desired
Applicants without direct learning and development, instructional design, training development, or performance readiness experience may not be considered for candidate interviews
Responsibilities:
Knowledge, Skills, Attributes:
Requirements:
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
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