The Technical Architect is a specialized individual contributor responsible for owning the technical integration workstream for our Enterprise customers. You are the expert who ensures the Gong platform is seamlessly integrated into complex enterprise technical ecosystems, translating functional goals into reliable, high-performing technical solutions.

You will work closely with the Engagement Manager and Consultant to lead technical discovery, design, testing, and deployment. This role is focused on architecting and implementing solutions using the Gong API framework, supporting complex CRM configurations, and guiding customers through technical governance and security requirements to achieve mission-critical outcomes.

RESPONSIBILITIES

• Serve as the primary technical subject matter expert (SME), leading the technical workstream for complex customer implementations across the Enterprise segment.
• Lead technical discovery and design workshops with customer IT, Security, and Engineering teams, translating functional requirements into robust, scalable integration and deployment architectures.
• Own the end-to-end technical architecture and governance of solutions built on the Gong API framework, ensuring long-term stability and scalability in the customer's environment.
• Architect and implement solutions for non-standard or complex CRM configurations (e.g., multi-org, custom objects, advanced field mapping) to ensure reliable data synchronization.
• Create high-quality technical documentation, including system architecture diagrams, data flow maps, and API integration specifications for customer governance and reference.
• Lead data migration planning and execution for customers moving from legacy or competitive systems, ensuring data integrity and continuity.
• Maintain expert-level knowledge of the entire Gong technical ecosystem, including the API framework, data architecture, security posture, and common third-party integration points (CRM, telephony, calendar).
• Contribute technical insights to the pre-sales process by assisting with solution scoping, technical requirement gathering, and providing effort estimates for complex technical deliverables.
• Act as a technical liaison for high-impact customer escalations, working cross-functionally with Gong Engineering, Product, and Support teams to drive resolution.
• Develop and refine internal technical best practice guides, deployment runbooks, and integration documentation to improve the quality and efficiency of the Professional Services practice.
• Customer Technical Delivery (75% Billable Utilization)

QUALIFICATIONS 

• 6+ years of experience in system, technical, or solution architecture, preferably in a customer-facing Professional Services role for a Cloud/SaaS Enterprise software company.
• Deep, hands-on experience with RESTful and JSON API implementation, design, and testing, including familiarity with client- and server-side programming concepts.
• Expert-level knowledge of major CRM architecture (e.g., Salesforce data model, objects, security, and integration patterns) is required.
• Expertise in identity management and authentication protocols such as SAML, OAuth 2.0, and SCIM for enterprise-grade deployments.
• Proven ability to translate complex technical architectures into clear, concise documentation and communicate technical concepts effectively to both technical and non-technical executive audiences.
• Extensive experience advising on security and IT governance policies related to SaaS deployments, including SSO configuration and network requirements.
• Bachelor's Degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• Experience in a similar role within a RevOps, Sales Tech, or B2B SaaS environment.
• Familiarity with common telephony systems (CCaaS, UCaaS) and their integration patterns.
• Experience with Agile methodologies in a professional services or project delivery context.
• Willingness to travel (up to 25%) to customer sites for critical project milestones and technical workshops.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $149,000 - $175,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.