WHAT YOU’LL DO

• Capture and update return information across relevant systems and tracking tools.
• Monitor return requests and collections to ensure they move through the reverse logistics process.
• Provide return status updates to internal stakeholders where required.
• Assist with tracking parcels within the returns network and flagging exceptions.
• Maintain accurate records of returns and ensure documentation is up to date.
• Support the reconciliation of return data and basic reporting requirements.
• Follow Standard Operating Procedures (SOPs) and escalate discrepancies or issues when identified.
• Assist the operations team with additional administrative tasks as required.

WHO YOU ARE:

This job is for you if you have:

• 1-2 years’ experience in supply chain, logistics administration, or a similar operational support role
• Basic understanding of eCommerce, retail fulfilment, or logistics processes
• Reliable transport to travel to the office
• Strong attention to detail and a high level of accuracy when working with data
• Good communication skills and the ability to work with multiple teams
• Ability to manage tasks in a fast-paced environment

One or more of the following will help you stand out:

• Be proactive and able to show initiative to foresee and resolve problems
• Capable of working independently and efficiently, while contributing effectively to team efforts with strict deadlines in a fast-paced environment
• Have a keen interest in solving challenges
• Be known for delivering high-quality work while keeping your own team productive, fun, and happy!

We ask a few optional demographic questions to monitor fairness in hiring and comply with South Africa’s Employment Equity requirements. Your responses are confidential - stored separately from your application and never shown to hiring panels. We review the data only in aggregate to strengthen our sourcing so pipelines are diverse and all candidates receive equitable support. You can skip any question.