About the role

The Platform Engineering SRE (PESRE) organization builds observability, infrastructure, software and tooling to ensure the resiliency, efficacy and performance of Netskope's security cloud infrastructure and networking.We are seeking a highly skilled staff-level SRE with a core specialty in the networking domain. If you are the successful candidate, you will become the subject matter expert within PESRE, and own the SRE function, for several proprietary networking and traffic distribution applications, as well as their associated infrastructure. You will lead incident response for issues in your domain during IST hours, and drive resolution by utilizing observability, your SRE skillset and specialist domain knowledge to diagnose and address incident root causes. Together with PESRE leadership, you will be responsible for identifying observability gaps, opportunities for automation to reduce toil, and other SRE-focused initiatives for applications and infrastructure within your ownership.

What’s in it for you

Netskope offers a fast-paced startup culture within a rapidly growing business, with a global private cloud footprint, the scale of which is rivaled by only a handful of businesses worldwide. There will never be a lack of variety in your career at Netskope, and your peers will be some of the hardest working and most talented individuals you will meet in your career. The role will provide opportunities to leverage AI, and to learn new technologies, concepts and architectures.

As a Staff SRE specializing in networking applications on Netskope's PESRE team, you won’t focus purely on technical implementation. While your peers will look to you to exemplify technical excellence, this role is an opportunity to demonstrate strong ownership by utilizing your analytical skills and decision-making to prioritize and drive improvements in your domain. You will have a chance to grow into a technical leader at Netskope, and to make a major impact for the business and its customers.

What you will be doing

• Own the SRE function and operate as the domain technical leader within PESRE for several proprietary networking applications and associated infrastructure that are critical to Netskope’s daily operations.
• Collaborate with leadership to identify, prioritize and drive improvements in deployment, performance, observability and resiliency of the applications within your domain.
• Lead efforts to resolve production incidents within your domain by using your skills and knowledge to quickly diagnose and remediate production issues.
• Mentor less senior team members to disseminate knowledge and promote career growth within the team.
• Develop and maintain configuration management using tools like SaltStack and Ansible.
• Automate operational tasks, reduce manual toil, and ensure infrastructure as code is reproducible and version-controlled.
• Collaborate with security, network, and development teams to support SRE requirements.
• Monitor health and performance using Prometheus, custom exporters, and alerting pipelines.
• Write and maintain internal documentation, diagrams, and runbooks.
• Participate in PESRE on-call rotation to organize responses to production incidents during IST hours.
• Conduct non-functional testing to validate infrastructure and software performance and resiliency requirements.

Required skills and experience

• 7+ years of hands-on experience in an SRE role.
• Exposure to working with KVM and VM Linux hosts directly on the command line in a private cloud or on-prem environment.
• Comfortable taking an active role in resolving production issues on incident calls.
• Solid Linux systems engineering experience.
• Deep knowledge within the networking and infrastructure domains.
• Proficiency with SaltStack, Ansible, Chef or similar configuration management tools.
• Experience with Prometheus, including exporters and custom metrics.
• Strong Python scripting abilities for automation and tooling.
• Familiarity with containerization (Docker), k8s, CI/CD pipelines is a plus.
• Clear written and verbal communication, with a focus on documentation and collaboration.
• Previous experience within a private or public cloud business preferred.

Education

• BSCS or equivalent required, MSCS or equivalent strongly preferred.

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