NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Work Schedule:

• Hybrid (after an initial training period) from one of our three office locations: 
  • Cedar Rapids, IA
  • Lake St. Louis, MO
  • Mandan, ND  
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose 

Essential Duties:

• Work closely with Product, Quality, User Experience, Learning Center, and Development by assisting with tracking and managing team activities throughout active projects and development environments.
• Create and update dashboards and reports used to communicate project and release status.
• Identify, track and communicate progress of deliverables that must be in production to meet critical regulatory or strategic objectives.
• Assist with root cause and problem-solving activities to continually improve processes and quality.
• Provide regular updates on release content and status to internal departments and groups.
• Coordinate with technical writing group to ensure training/documentation is circulated to the Member and updated as needed.
• Support senior coordinators in beta site coordination activities, including helping identify and route issues, bugs, enhancements, and satisfaction feedback to the appropriate internal teams.
• Proactively offer help to teammates when workload allows; willingly assist with tasks outside primary assignments to support shared team success.
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned.

Knowledge, Skills & Abilities Required:

• Responds to stakeholders in an accurate, effective, and timely manner. Demonstrates courtesy, patience and generosity.
• Utilizes logic and reasoning to work through and resolve straightforward problems, with guidance from senior coordinators.
• Reviews own work carefully for accuracy and completeness, spotting inconsistencies or discrepancies before escalation.
• Demonstrates strong attention to detail.
• Takes clear direction on where to invest time and effort, learning to multitask effectively and manage competing priorities.
• Demonstrates professional verbal, nonverbal, and written communication skills; listens actively to understand requirements and feedback.
• Proactively seeks help from teammates when needed and willingly assists others when capacity allows; embraces a team-first mindset and shared responsibility for collective quality and timeliness.

Knowledge, Skills & Abilities Preferred:

• 3+ years of relevant experience preferred.
• Understands project goals, participants’ roles, and the importance of project management principles, such as time, cost and quality management. Participates in project support activities.
• With oversight, plans and organizes work activities to accomplish and follow pre-determined standards or procedures.
• Exhibits strong verbal, nonverbal, and written communication skills; communicates professionally and listens actively to others.
• Understands fundamental facilitation skills and is a proactive participant.
• Possesses a basic understanding of the utility and/or telecom industries.
• Maintains a basic level of knowledge of the necessary software applications needed to meet the demands of the job.

Education Preferred: 

• Bachelor’s Degree in a business-related field or equivalent experience. 

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.