About the Role

We are seeking a highly capable Senior SQL Database Administrator to monitor, support and maintain business-critical Microsoft SQL Server environments across multiple customer environments.

This role is suited to an experienced database professional who combines strong technical troubleshooting skills with a proactive approach, clear communication and a strong sense of ownership. You will assess and triage incidents, investigate root causes, develop effective resolution plans and manage issues through to successful resolution.

You will also work directly with customers and internal technical teams, providing clear updates, documenting solutions and identifying opportunities to improve the reliability, performance and resilience of SQL Server environments.

About the Client

You will be working with an established Australian IT services and consulting partner specialising in database consulting, database management and data consulting. The organisation supports business-critical data environments, helping customers maintain secure, highly available, recoverable and optimised database platforms.

Its approach spans assessment, solution design, implementation and ongoing management, with a strong focus on technical excellence, continuous improvement and delivering reliable outcomes for customers.

Ideal Profile

Experience

• Senior-level experience administering and supporting production Microsoft SQL Server environments.
• Experience working across multiple SQL Server versions.
• Proven ability to monitor, assess, triage and resolve database incidents.
• Experience communicating directly with customers and business stakeholders during technical investigations.
• Demonstrated ownership of database issues from initial alert through to resolution and documentation.

Technical Skills – Essential

• Strong Microsoft SQL Server administration, configuration, maintenance and troubleshooting expertise.
• High Availability and Disaster Recovery configuration and support.
• Experience with database mirroring, replication and data synchronisation.
• Database monitoring, alert assessment and incident triage.
• Root-cause investigation and development of technically sound resolution plans.
• SQL Server performance analysis and optimisation.
• Backup, restoration and recovery processes.
• Database patching, upgrades and version compatibility.
• User access, roles, permissions and database security controls.
• Strong technical documentation capabilities.
• Good understanding of incident, problem and change-management processes.

Good to Know

• Previous experience in an MSP or multi-customer support environment.
• Exposure to cloud-hosted or managed SQL database services.
• Experience with database migration or modernisation projects.
• Automation or scripting experience for database administration.
• Familiarity with ITIL-aligned service-management practices.
• Relevant Microsoft SQL Server or database certifications.
• Experience mentoring or providing technical guidance to junior database administrators or support engineers.

Soft Skills

• Strong verbal and written communication skills with a collaborative approach.
• Confidence communicating technical findings, risks and resolution plans directly to customers.
• Proactive mindset with the ability to identify and progress the next action independently.
• Strong ownership and accountability throughout the investigation and resolution lifecycle.
• Sound judgement when navigating technical limitations, with the ability to implement appropriate workarounds and escalate when necessary.
• Calm and methodical approach when managing critical or high-impact incidents.
• Confident technical decision-making based on evidence and sound analysis.
• Strong organisational skills with the ability to manage competing priorities across multiple customer environments.
• Excellent documentation, prioritisation and time-management skills.
• Customer-focused and professional communication style.

Responsibilities

Monitoring & Incident Management

• Monitor the availability, performance, capacity and overall health of customer SQL Server environments.
• Review and respond to alerts generated through database monitoring and service-management platforms.
• Assess and triage database tickets according to impact, urgency and technical complexity.
• Investigate availability, performance, connectivity, configuration and capacity issues.
• Identify root causes and develop clear, technically appropriate resolution plans.
• Resolve incidents within agreed service levels and maintain ownership through to completion.
• Identify recurring alerts and incidents and recommend preventative or permanent solutions.

SQL Server Administration & Performance

• Install, configure, maintain, patch and upgrade SQL Server environments as required.
• Investigate slow queries, blocking, deadlocks, resource contention and other performance challenges.
• Review database configurations, indexing and performance settings and recommend improvements.
• Manage database users, roles, permissions and access controls.
• Support database migrations, environment changes and SQL Server version upgrades.

High Availability, Disaster Recovery & Data Protection

• Configure and support High Availability and Disaster Recovery solutions.
• Support database mirroring, replication and data synchronisation.
• Monitor and validate backup, restoration and recovery processes.

Customer & Stakeholder Engagement

• Communicate findings, risks, recommended actions and progress updates directly to customers.
• Work closely with customers, application teams, infrastructure teams and internal delivery resources.
• Escalate highly complex or critical issues when additional expertise or resources are required.

Documentation & Continuous Improvement

• Maintain accurate records of incidents, investigations, configurations, changes and resolutions.
• Develop and maintain technical documentation, operating procedures and knowledge-base articles.
• Identify opportunities to improve operational processes, database reliability and customer outcomes.

How we take care of our team

💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones