At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As a Site Reliability Engineer, you will play a key role in keeping all production systems running smoothly. You will work closely with other engineers and operators to fuse engineering principles, operational knowledge, security, and automation to work towards platform/service production excellence from an angle of infrastructure, reliability, and security. This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.

Responsibilities:

• Design, build, and maintain core infrastructure for developer focus, platform resilience, and scalability.
• Establish & maintain IaC best practices and templates.
• Troubleshoot, rollback, and restore services, creating necessary dashboards for high availability.
• Create and enhance run books for on-call issue resolution.
• Deploy, support, and monitor new and existing services, platforms, and application stacks.
• Manage environment capacity and performance.
• Define availability/SLA for Platform products, ensuring necessary processes, tools, and people are in place.
• Create and maintain production readiness standards (performance, availability, security, compliance) for all services/APIs, ensuring adherence before go-live.
• Create, maintain, and enhance monitoring, alerting, and debugging tools.
• Collaborate with engineering on performance improvements identified via tracking metrics (latency, CPU, etc.).
  

Requirements

Knowledge:

• Must Have skills (required)
• Cloud Architecture: Expertise in AWS cloud infrastructure and microservice solutions (serverless/containers).
• Infrastructure as Code (IaC): Proficient in provisioning and managing infrastructure via code.
• CI/CD & DevSecOps: Knowledge of CI/CD, web security, and DevSecOps.
• Operational Excellence: Understanding of monitoring, alerting, incident management, and 24x7 operational support.
  
• Nice To Have skills (Preferred)
• MLOps / ML tool chain operations
• Broader web security principles beyond standard DevSecOps.

Skills and Experience:

• Must Have skills (required)
• AWS Services: Extensive experience with AWS - EC2, CloudFormation, ECS Fargate, Lambda, SQS, SNS, S3, ECR, RDS, and Route 53.
• IaC Tools: Hands-on experience with Terraform, CloudFormation, and Serverless Framework and scripting language - Bash/Python/Go. 
• Monitoring & Logging: Experience with monitoring stack - any of Grafana, ELK stack, CloudWatch, and Prometheus.
• Containerization & Scripting: Proficiency with Docker and Shell scripting.
• CI/CD Tools: Experience with GitHub Actions.
• Nice To Have skills (Preferred)
• Programming: Experience with Go, Node.js, or Python.
• Troubleshooting: Advanced troubleshooting skills for complex customer issues.

Other General requirements

• Global Collaboration: Ability to work across global teams and different cultures across various time zones with strong communication skills.
• Problem Solving: Ability to break down complex problems into simple, actionable solutions.
• Ownership & Drive: Tendency to go above and beyond to meet deadlines, manage own deliverables, and assist team members.
• Availability: Willingness to support processes for 24x7 operational support.

Benefits

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!