Responsibilities

As a Senior Instructional Designer, you will own the creation of highly engaging, technically accurate learning experiences that help customers, partners, and internal teams deepen their mastery of Workato’s Orchestrate and Agentic capabilities. You will leverage advanced instructional design skills and product domain knowledge to translate complex technical concepts into accessible and actionable learning content, supporting the adoption and effective use of Workato.

In this role, you will also be responsible to:

• Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Workato products (e.g. Agent Studio, Enterprise MCP, API Platform).

• Content Development: Create high-quality instructional materials (videos, e-learning, documentation, job aids) that explain Workato product concepts, features, and best practices through strong storytelling, learning flow, and user engagement.

• Product Enablement: Collaborate with Product, Engineering, and Customer Success to ensure training aligns with customer lifecycle, GTM strategies, product capabilities and roadmap.

• Scenario-Based Learning: Design practical labs and real-world scenarios (e.g., building and managing Genies, configuring skills, building data orchestration workflows) to drive practical understanding.

• Assessment & Certification: Develop robust assessments, knowledge checks, and performance-based evaluation materials that measure learner proficiency.

• Cross-Functional Collaboration: Work with Product, Engineering, Customer Success, and SMEs as a trusted partner who can clarify technical requirements and ensure alignment with roadmap and customer needs

• Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content, as well as contribute to standards, best practices, and process improvements within the team.

• Agentic Thought Leadership: Stay current with AI, automation, and agentic trends to ensure Workato’s training is innovative and market-leading.Workato Genie - Design time

Requirements

Qualifications / Experience / Technical Skills

• Instructional Design Expertise: Proven experience designing technical learning content for SaaS, automation, or AI products.

• Technical Acumen: Ability to quickly learn and design learning content around complex technical concepts (AI agents, knowledge bases, APIs, data orchestration).

• Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, Adobe CC, etc.) and multimedia production.

• Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams.

• Analytical Mindset: Design evaluation mechanisms to capature data and feedback to drive continuous improvement.

• Communication: Excellent written and verbal communication skills.

Soft Skills / Personal Characteristics

• At least 6+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation.

• Experience with low-code/no-code platforms, automation, or AI-driven products.

• Familiarity with Workato or similar integration/automation tools.

• Knowledge of adult learning theory and instructional best practices.

• Experience creating digital media (e.g. simulations, animated video, graphics, etc.)

• Experience developing training for multiple modalities (virtual, hands-on/experiential, instructor led, synchronous/asynchronous) for a variety of audiences