The Computer User Support Specialist provides first-level technical support to government customers, resolving hardware, software, printer, and VoIP telephone issues efficiently and effectively. This role includes installing, configuring, and troubleshooting computer systems, establishing network connectivity, and maintaining accurate IT asset inventory records. The ideal candidate will demonstrate strong customer service skills, technical aptitude, and experience with government inventory management procedures. Maintaining positive customer relationships and ensuring compliance with established processes are essential to success in this role.

Requirements

• Bachelors Degree in IT related field (or equivalent experience)
• Security+ or equivalent DoD 8140 certification.
• 7+ years of experience in computer support or IT customer service.
• Experience with computer hardware, software, and printer maintenance.
• Experience with government IT asset management (ITAM) systems.
• Experience supporting government customers.
• Requires active Secret clearance from the U.S. Government

Benefits

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.