Sobre este puesto de Resident Specialist – Move-out en Evergreen Residential Holdings, LLC
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!
The Role: Responsibilities include, but are not limited to, the following: This position operates out of our Charlotte, NC office with a 5-day in office schedule.
- Confirm resident’s move-out date and forwarding address
- Collaborate with Asset Management on pending and completed move-outs
- Accurately complete SODAs with charges, detailed descriptions, and photos
- Complete ledger charges in CRM
- Coordinate with Accounting on applicable checks / mailings
- Receive and resolve move-out disputes
- Responsible for surety bond claims and approvals
- Maintains up to date knowledge of Company policies and procedures
- Responsible for maintaining a high degree of customer service and competency level in all prospect and resident interactions, whether over the phone or email, or through formal written communication
- Work collaboratively with team members
- Other activities as assigned by the manager
Qualifications and Experience
- High School Diploma or GED equivalent required
- One (1) to two (2) years of sales and customer service-related experience preferred
- Ability to manage confidential information in a professional manner
- Solid working knowledge of the Microsoft Office suite including Excel, Word and Outlook is required
- Real Estate license is not required, though is desirable
- Impeccable detail orientation, with excellent organization skills
- Good time-management, able to consistently meet goals and deadlines without sacrificing quality
- Ability to operate effectively in a fast-paced work environment
- We seek applicants who are proactive, self-directed, and highly motivated
Additional Information. The role will require:
- Regular typing, talking, hearing, seeing, reaching, and repetitive motion
- Routine use of standard office equipment and computers
- That all duties are performed in a professional and safe manner
- Standard workdays are Monday through Friday 9:00am – 6:00pm with occasional evening and weekend overtime hours
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
