Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware.

Spinnaker Support has an immediate opening for a Solutions Consultant (SC) to join our team in South Africa. The primary focus of a SC is to work collaboratively with the Spinnaker Support Account Executives during the opportunity/prospect development process, acting as the technical and security subject matter expert on a core set of Spinnaker Support product and service offerings. The SC will advocate our technical capabilities, security solution, value proposition, and the service benefits to our partners, prospects and internal sales force alike.

This SC will primarily participate in the sales process through prospect technical landscape and spend analysis, technical solution development and associated initial costing efforts,while acting as the subject matter expert that addresses all technical concerns. This role will support both third party support and managed services sales pursuits.

RESPONSIBILITIES

• This is an exciting and broad role where your voice will be at the forefront in shaping how we help our clients. It is a consultative advisory role that enables our customers to translate their technical stack into solutions. 
• You will advise our customers on their journey of understanding alternate methods of support, based on your experience and practice or awareness of the deployment, management, and updates for the Oracle stack (any exposure to SAP, VMware is a bonus).
• You will help frame stories and interpret technology challenges into real business solutions and outcomes.
• You will heavily participate in and contribute to the commercial aspects of the solution by drafting support spend estimates and cost prediction models.
• You will play a key role in driving both technical and financial aspects of the solution by working with other teams across different time zones and often under tight timelines.
• Proactively adapts to new challenges with minimal supervision and takes ownership of developing processes and frameworks suited to the South African region.
• You will be adept at reading the audience in conversations and be able to tailor your talk track or responses accordingly.
• A team player with a passion for understanding the complexities of third-party support. Willing to invest time and effort to learn and collaborate with peers and colleagues throughout the process.
• Open to supporting other regions as needed, contributing knowledge and assistance across geographies.
• Able to quickly grasp new or unfamiliar concepts, especially within the third-party software support ecosystem.
• Demonstrates empathy and foresight in responding to last-minute or ad hoc requests from management, colleagues, or prospects. Strives to deliver thoughtful, tailored, accurate and actionable responses.
• Builds and maintains strong, lasting relationships with in-region partners around delivery, resale, referral, and license compliance.
• Leads, owns, and collaborates on RFP/RFI/RFQ exercises, ensuring high-quality and timely submissions.
• Anticipates challenges and proactively works to resolve them by coordinating with internal and external stakeholders.
• Demonstrate foresight by identifying gaps in messaging and creating quality collateral (PowerPoint slides, whitepapers, data analysis) with minimal supervision.
• Commands credibility with prospects and partners by leveraging deep technical expertise and experience to build trust and influence.
• Quickly gains a strong understanding of Oracle security approach under third-party support and serves as a trusted security advisor to prospects, customers, and partners.
• You will advise your peers in sales on the interwoven nature of the Oracle software footprint in front of you.
• You will work across a broad range of industries predominantly in South Africa, but also in other regions across a wide range of unique and different customer sets.
• You will thrive working as a team but also shine working on your own with minimal supervision, continuously learning and enhancing your contributions by leveraging expertise and knowledge.

REQUIREMENTS

• Experience in a customer-facing role such as consultant, solutions engineer or solutions architect. DBAs/Apps DBAs/Technical-Functional Architects welcome too.
• Excellent problem-solving skills. Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution.
• Excellent presentation, communication and soft skills with the ability to articulate Spinnaker message to both technical and non-technical (including CxO level) audience.
• Thorough understanding of Oracle licensing and associated metrics
• Ability to think rationally and creatively in order to identify opportunities in challenges.
• 10+ years Oracle Database, WebLogic and EBS architecture and administration experience, including patching, upgrades, migrations
• Familiar with Cyber/Information Security concepts both in general and specific to Oracle technologies.
• Experience working on Cloud platforms (AWS, OCI, Azure, GCP etc.,) and knowledge of Cloud architectures (IaaS, PaaS, SaaS etc.,).
• Good knowledge of Oracle competitive and complimentary products